Is terminix.com Legit?

First-time customer and I have had a totally disappointing experience with Terminix. I was price gauged to install a mesh fence around my porch/deck to keep skunks, rabbits and other wildlife from living under there. I asked them to put the mesh 12" in the ground around the entire perimeter. The Tech/Supervisor did not listen and installed it halfway around the sides and around the front of the porch/deck at different levels in the ground. He said the skunks will not dig around the area where the porch meets the ground. He also, did not even insert the mesh properly on one side only about 3" into the ground. Well guess, what? The skunks kept digging the hole and getting in/out on that side. I have called several times for them to come back out and correct it. They assigned a Tech but he never showed. I called again, they said, sorry you were assigned a Tech who no longer works here. We will assign you another Tech. That Tech did call and said he will come out at 8am on Tuesday. Well, it is Tuesday, and it is 9:55am and I have not heard from that Tech so, far...

If I could give negative stars I would. I have a bedbug problem I wanted resolved immediately. The sales guy was prompt and professional so I signed a contract. So far I've had to have 4 services scheduled and the light issue still is not resolved. The technician came out and was not professional but gave good pointers. He left within 15 minutes of me leaving so how thorough that service could be is obviously determined to be wanting since I've had to follow up 3 more times and counting. The customer service says they will call back but don't. I ask to speak to a manager and I'm told they will call within 24 hours and they don't. For some reason I'm getting the runaround for 4 weeks now when all I want is service scheduled. This company is beyond terrible and I would be ashamed if I worked there.

BS. We opened a contract with them. Sold our home and turned contract over to new owners ( that we had paid in full) . Now after sending us confirmation of our contract ending, they continue to try to bill us. Incompetence at its best. You can’t get anyone on phone to make anything right. I have never seen such unprofessionalism. Don’t use them! You will regret it.

I had used Terminix in the past - had multiple termite stations left so when I decided to go back, thought that might be a consideration - NOT. When I called them, my main concern was mosquitos and to renew termite bond (never had a problem). Caveat! Never sign up for a plan where they charge you $200 a month. The mosquitos never left, I had multiple treatments and complained after each one. I asked repeatedly to renegotiate the contract - totally ineffective. Threatened with $2000 plus cancellation fee. Manager never returned phone calls. This has been a disgusting mess for no results and over $200 each month on my credit card. Never - never - trust Terminix or any other scam artists who attach themselves to your credit card. Simply robbery.

If I could give Terminix a negative 5 rating I would!!! Total scam company!!I had termite bait stations installed approx 2 years ago. The cost was around $1500.00 initially then I was charged over $100/month for 12 months. After 12 months at $100+ per month the cost went down to $37.00/month.When I signed the agreement the tech told me that the initial $1500 was the cost for the stations plus the bait. I've had 1 bait station inspection since the initial install which was a week ago. Only 1 station needed new bait because the existing bait was "damaged". No infestation has ever been detected.I just recently received notice that me service was due to renew with an increase in the monthly fee.I just recently became unemployment and need to cut corners so I called to cancel my service. I was told that Terminix will need to come pick up the bait stations because they are Terminx's property. I have paid Terminix around $3000 and for what?!?!.Utter and complete rip off!!!!

Mosquito service does not work at all. Waste of money. The home pest control works for the most part. They have been missing appointments for regular servicing and inspections and you need to call them up to reschedule. Not sure why I can’t reschedule with the same person who texted to setup the appointment in the first places. Super annoying.

Today I have been charged a $1500 termination fee for a service that you all said I should have never been charged for!!!! This money was allocated in my bank account to pay for both my documented and disabled son’s Doctors appointment as well as my family members Oncology appointment!!!! You all are TRULY EVIL and DISGUSTING!!!! He NEEDS his medicines and now how in the world am I going to get these funds back!!!! We have the entire guarantee to cancel our service with no charge in writing, yet you all are You came to my house and performed a service, fraudulently without any signature while I wasn’t home!!! This is against your OWN service level agreement per the numerous calls and escalations made!!!! This company is beyond useless and empathetic. They lie about the time frame they will contact you!!!It took 2 months for a call back from Management!!!!! Even after I was told to expect a call in 24-48 hours!!!!!!! You all are thieves, liars, and scammers!!!!! I WANT MY MONEY BACK!!!!! DO NOT USE this company!!!!

If I could give zero stars I would. They recommended a wire mesh along the perimeter of my home. What they ended up doing is digging out stones of my foundation leaving big channels and holes into the crawl space and then placing a mesh (with gaps) over that. So where previously I had the occasional mouse issue, now I have a major mouse issue, water getting into my crawl space never mind all of the insects etc than can get in. They made a minor issue a thousand times worse. I had to pay a stone mason to come out, rip off the mesh and patch up all the stones that were pulled off. Terrible, I should never have hired them. Ended up costing me so much money to repair what they did to the foundation of my house. Besides that they are messy, they will leave your home with dirty glove marks all over the walls and mud everywhere. They really don’t give a crap.

Cameron Chitty was very helpful with addressing my concerns in ref to a small bug. Cameron took the time to google a picture, explained what and where the problem maybe and did a treatment to take care of the issue. Cameron has been servicing my home for several months and has always been kind, courteous, and very helpful.

I called customer service to cancel my subscription because of the prices going up dramatically over the last 2 years and no notification prior. I was forwarded to the cancelation dept. and spoke to James. I explained the reason for the cancelation and he said what if I lowered the price, would you stay? I asked why is he allowed to haggle the price and why I wasn't notified about the increase. He said you've been a customer since 2002 and we can do that for long-time customers. He said snail mail and/or emails are sent about price increases, but I did not see any? He said well do you want the new price or to cancel, so I just canceled because it sounded like he had no time to offer an apology for the lack of communication. Sad for someone who has been a customer for over 20 years. In one year, mosquito service has gone up $15 a month ($96) and pest control up around $48 every 3 months ($207)

This company schedules appts., then changes appts unbeknownst to the customer. No communication when this happens and with literally hours preparing for them to show and then no shows w/o any communication 2 days in a row. Several calls both days to verify and told they would be here and no follow thru. I have never written a bad review before. Twenty years ago they were a professional good company. Now, I can not recommend.

I was with Terminix for almost 12 years. Great bug service! No issue what soever. Horrible rodent service. After paying them 2k to fix all the issue with rodent entry into my house, I still had gaps. They would set appointments with us and not show up. Absolutely unacceptable. I'm out 2k and still have rodents throwing parties in my attic. I'm now with Truly Nolen. We'll see how they do.

contacted Terminix for a termite inspection and was told they couldn't provide a quote over the phone, only onsite. What if the home doesn't have termites? This seems like a tactic to overcharge once they are there. I then called a smaller company, and they immediately provided a quote for the inspection. Terminix's practices seem unethical. I will never use them again.

Terminix no showed twice for a scheduled inspection for bat removal. When I tried to get information through their customer service line about the no shows and to verify the appointment, they were of little help. I was told there was no supervisor or local dispatch that I could talk to. They also later claimed to have reached the technician and that he confirmed the inspection appointment, and sadly he again was a no show within the time frame I was told.

Terminex must train their employees to be dishonest. We were told our home was INFESTED with rats and needed a full exclusive system and massive trapping. After a month and a bill for over $7,500 Terminex found ONE rodent! The real infestation was Terminex....

Quick to charge exorbitant prices, but slow, or fail to respond to customer calls for service. Our yard was treated for mosquitos and we were assured they would come and retreat as needed. There as been no reduction in mosquitos, we are covered in bites, and they fail to show up for scheduled appointments. They give a variety of excuses, but no service. Basically I am paying monthly for nothing. We will be canceling.

Stay away from this company. They WILL charge you even when they DO NOT actually do any service. It is part of their business model, just READ the other 1 star reviews 🤦🤦🤦🤡🤡🤡. They hope you don't notice. In 2021 they charged me despite never having provided the service. It took over a year to resolve! This time they charged me $168.37 on February 6, 2024 despite not having provided the service due to weather. We called them to ask why. They assured they would address the issue. It never happened. After months of back and forth. Hours on the phone talking, tons of ticket numbers, getting assurances, dozens of emails, they refuse to do anything. It gets better, I finally get an email from them the other day that states as " gesture of Goodwill" they will give me 10% off the next visit! Do you believe the arrogance and condescension? They spend thousands trying to get 1 net new client. They are willing to lose a current paying client because these geniuses refuse to correct the $169 scam they tried on me twice! Very frustrating dealing with these scammers. They really don't seem very bright. I have a life and family to take care of instead of dealing with these morons. Spare yourself the grief of having to deal with them. Their web site states the following 🤡🤡🤡🤡🤡 TERMINIX CANADA gets results. We 100% guarantee it.They respod to google revews and ask you to email them. Guess what? the email bounces!! These people are nasty

ELIAGH CRADELL WAS VERY PROFESSIONAL AND THOURGH and FULL OF KNOWLEDGE ON PREVENTATIVE MAINTENANCE / OTHER FOR MY HOME. HE ALSO WASN'T PUSHY TO SELL PRODUCTS BUT DID EXPLAIN WHAT WAS AVAILABLE. ELIGHA WAS GREAT REP FOR TERMINEX. I ENCOURAGE ALL TO REQUEST HIM. I LIVE IN CHESAPEAKE IN THE GREAT STATE OF VIRGINIA.

Terminix No Show Again .We have a contract with Terminix and once they took our money it has been impossible to get Terminix to keep an appointment. They don't show up. Then the call center just strings you along. Your money. This is a scam.

BEWARE!!! Terminix is a horrible company with terrible customer service. They did a job for my church and left tape that is not easily accessible because of the height they ruined the paint in some areas. We have been trying to get it resolved for months and have been ignored. We have sent emails and text messages and have called with no answer. Brian Osorio, a tech that works for Terminix in the broward area, is a liar and is very unprofessional. He was called, and he stated that he would call back in 20 min. He never called, so I called him back he forwarded me to voice mail. I called customer service, and supposedly they sent the complaint to the manager of the local branch who was supposed to call me. Twelve hours later, I am still waiting on a call. Don't waste your time or money on this company.

“HORRIBLE! Terminix is a FRAUD! NEVER sign any contract with them.”

HORRIBLE! Terminix is a FRAUD! NEVER sign any contract with them. They will take your hard-earned money and will not do their job! We signed a contract with Terminix on 4/10/2024 for the exclusion and pest control services for total amount of $5618.05. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. Then we asked two local pest control companies for the inspection on our house and they both told us that the ridge vent guards are not installed properly, they done about 30% of work on the ridge guards, and only half of the cracks on a roof are patched. And the patches that they did already falling out. When I called the customer service they only told me that they will give my message to the local manager and he will contact me back. Of course, no one ever contacted me back. They refusing to terminate my contract and refund the charges, though they proved that they incapable to do this work. We still have mice, bats, ants and spiders, and lost our money. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but unable to get my money back, or time, or get the compensation for the stress I had to go through. Service Value Shipping Quality

“Call Someone Else, Stay Away”

I was scheduled to have my apartment sprayed for bed bugs last thursday. I called the company a few days before explaining I have a cat, should he be removed from the home before you spray, they never got back to me. I decided to board him for the day. I was told to bag everything I did what I could. The exterminator came in said I did not do enough and walked out. I explained I have health problems, I am disabled, I can only do so much they did not care. Some customer service or compassion. Go else where do not give them the time of day. Tip for consumers:Call another externminator, very bad customer service. Service Value Quality

“Horrible”

If you have a pest control problem and you call their sales people they will promise the world. I had a carpenter ant problem- the guy just came to my house and sprayed a repellent around it, claiming the ants were outside. Well they were inside and he locked them in by using the repellent. I ended up solving the problems myself - and recommend you do the same instead of wasting money hiring people that could care less.

“Terminix”

Well not only did the terminix employee came early but I had some concerns about the chemicals your company uses because of my pets. The man helped me with the answers and put my concerns to rest. Then another employee came by and did a survey of the property after the service was completed and he was also able to put some more concerns at ease. Both men were helpful and the stuff worked just fine. Thanks you for your help.

“No one showed up for appt.”

I called this morning for bee infestation. I was told someone would be here between 3 and 5 pm. At 5 I called them, thinking I misunderstood. I gave my name to the person who answered, and asked when my appointment is. She said "between 3 and 5. When did you call?" I told her this morning. She said "We don't do same day appointments." She didn't know why I was given that time, but she would put me on the schedule the next morning. Nope, I'll call someone else. Products used:None

“I hate this company”

I hate this company. They use fear tactics and they lie. Then when something serious happens, like my wife getting cancer and me losing a job, they do anything and EVERYTHING to try to not get you to cancel. They make you fight for cancellation. They want to throw $40 credit and be like, that is good right? Then they want to charge you $900 for a cancellation fee for their lies and fear tactics. Tip for consumers:They really do lie, the techs use fear tactics as well and force you to sign something out of fear then try to force you to keep their services. Products used:Pest and termites Service Value Shipping Returns Quality

“Worst company I've ever experienced”

I signed a $1900 contract to have holes in the attic sealed to keep critters out. After several attempts they said they could not reach the area to seal. Problem was not solved. I called to get a refund and they initially said only $500. I didn't think $1400 was worth a failed attempt to fix my issue. I called 3 times and was told I would get a call back from a manager over a month period. It never happened. Although, my contract was cancelled without a penny refunded. It baffles me how a business can run in this manner. I'm out $1900 and received nothing but frustration. Service Value Quality

“Greedy”

My termite contract doubled when I was forced to go with them when my old pest control company sold out. All they want is your $$, I'll go with an independent company before I pay this corporation another dime.

“Unprofessional and not trustworthy”

We used terminix for one year. No problem. Then Saturday we discovered a wasp underground nest. I was stung repeatedly. Went to er. We called them Saturday soonest they could come was Wed. I have the confirmation texts. They didn't show. We were home waiting. We called again. They said ok we will come Thursday between 8 to 10... they did not show. We called spoke to a supervisor who said they would come at noon. They did not. We call again, this took 3 hours. Tge customer service was smarmy, unprofessional. Refused to cancel our service that they are not providing. We then were called by Allen from a 508 number 5.5 hours later who tried to tell us we missed the pest technician... we did not. He never showed 3x. He kept dismissing us. If you care about your property, children, pets, general health do not use terminix. You will regret it. Still waiting to resolve this. Had to hire someone to actually show up. BTW no apologies from anyone... just apathy. Tip for consumers:Just don't use them Products used:Bundle Service Value Quality

“Not at all professional”

They canceled an appointment last minute on a home purchase inspection causing delays that made closing the escrow on time difficult. And they did this after reassuring me they routinely do this kind of inspection when I made the appointment.

“They did a bait and switch on the amount and did not email us a us.”

We have a copy of and contract we sign with a different amount. Steven Quius ask my husband to sign the ipad and he would add the amount when he went back to the office. We never got a email with the contract for financing. He then turn in to finance for a different amount. If we had got a copy of the financing paperwork we would have cancel within the 3 days. Please do not do business with terminix. They took advantage on a disable vet. Tip for consumers:no Service Value

“RUN THEIF THEY ARE THEIFS and Liars”

This company is a thief I scheduled an aug *******@8-1]0am with kevin,, this technician did not showed up ans can called the appointment aaccording to the customer service. Then the new rep States that I need to re schedule a new appointment and that the price has to change by a $100. I went ahead and reschedule with a new price increase only to be told you need to be told that it will be increasing more more because the price I was quoted by the company is incorrect according to the technician. This company is a scam a thief and a liar do not not work with them you waste your money Tip for consumers:None Products used:None Service Value Quality

“Mains someone else”

Sales man informed all clothes would be taken out of dressers and bagged. Didn't happened. Bed bugs were indeed in the dresser we emptied it ourselves. Most upsetting part first two wk retreat got rescheduled and weren't informed until I called the day of to find out the time frame. Retreat was set out 7 more days! Due to not enough workers to do this job. Re hatching of these critters is every two wks. So I'm sure we'll be starting all over in the re bagging after rewashing all of our things/starting from scratch. Needless to say for $3,700 it is not worth it. Pay 3 times less/$800 to do exactly what we did. Save your money they are unreliable. Call another company. Tip for consumers:They are short staffed. Don’t count on them coming out on the proper every two wks. Call someone else Service Value Quality

“Buyer Beware. They do not do what they say and charge exorbitant prices.”

Buyer Beware. The first technician who came out did not know the difference between a shingle roof and a steel roof. He told me that they would seal the house and catch the squirrels in the attic. Cost$2,000.00 but guaranteed against rodents for a renewal policy of $200/year. The second technician came out with a foam spray can. He told me they did not do problems with roofs (which I was now told was the squirrel access) and they were not going to fix the crawl space access. He sprayed around the places where plumbing pipes went through the floor and said he would return and replace the crawl space door. He placed one live trap in the attic. They returned and the crawl space repair was to nail a board over part of the dog door access. More spray foam under the door. From the smell, I assume the squirrel died in the wall. They left one live trap in the attic. The contact I signed electronically after the 1st man explained everything says I owe them $2,000. I am legally required to pay this amount. Get the local neighborhood boy to help with the spray foam and you can replace their $2,000 bill for about $50. I thought they were a reputable national company. Never trust what their people tell you because they know nothing and whatever you are told is meaningless. Tip for consumers:Do not trust what technicians tell you. Read the contract carefully. Products used:Rodent protection Service Value Quality

“Extreme Dissatisfaction”

I am highly dissatisfied with my follow-up Terminix Residential Exclusion Service. A technician called an hour before his arrival to tell me he was performing my yearly follow-up service. Previously, Terminix always called one week to 48 hours to inform the customer of their appointment in case of a conflict. This wasn't done. I called Terminix and told them about the problem, and they promised to rectify it. Today, the same tech calls and leaves a message on my answering machine informing me of his arrival within 1 hour to perform the yearly service. There was no call or text from Terminix about the new appointment. I already scheduled a follow-up exclusion appointment for a different day, and it should have been known and documented on the customer portal. I spoke to the tech and informed him of my disappointment with the lack of communication and the excuse given for poor service. My 1st experience with them was excellent. I am highly disappointed with scheduling when it comes to Terminix follow-up service appointments. There needs to be more communication and collaboration with corporate and field offices. Your field supervisors must properly direct their field agents because the poor service is causing me to rethink my contract with Terminix. If you want to retain me as a customer, your company needs to change the customer experience.

“Very very bad company to do bussiness with!”

I have been with Terminix for over 16 years & since moving to Ky, have had one problem after another with their Huntington office. Many no shows, no calls, no return calls, one lie after another. They have been overcharging me, they charge me for 4000 sq ft & I only have 866 sq ft. They claim to have done service & took pictures of someone else's house. I have not had a quarterly since Sept of 2020. It is the worst customer service, they could care less about their customers! They show up without an appt, but won't show up with one, after waiting all day & putting all our animals up for the day. I wanted to cancel but was told this problem was sent to management twice, so I waited to hear from them, thinking they might take care of the problems, but instead, they went ahead & canceled my 17-year-old contract rather than to deal with me or any of the problems that led to such incompetence. I would strongly suggest you check out their reviews on some of the other feedback sites as well, to get a more balanced view of things. Service Value Quality

“Terminix terrible”

I do have termites after 3 treatments. Technicians came with bad actitud, denied that I do have those, and do the spray superficially. The last technician sprayed the glass windows! Muy malo Tip for consumers:Don't use this service Products used:Service Service Value Quality

“Terminix, not to be trusted.”

Terminix is untrustworthy. On July 19,2023, I had an agreement #*******, with Terminix. It was a quarterly charge agreement and they charged me $105.93 on July 19,2023 for the first quarterly payment. Mr. Offenbacher, a Terminix Technician, did a knock down and said if this did not fix the roaches he would come back again and there would be no charge because we were on a quarterly plan. The first treatment did not phase the roaches, so he came out again on August 16,2023 to deliver another roach treatment. Terminix then charged me $116.63 for the second treatment. I called Terminix on August 18,2023 and they said they would remove the charge. They did not take the second charge off. Also I did not sign for this second treatment. I called Terminix again and they said they would not take the charge off and my agreement was canceled. So, I still had roaches and the Terminix guaranty was totally worthless. PLEASE do not give your credit card number to Terminix. They will take full advantage of you and you will still have roaches.

“Reviewing service call from specialist on Jan 12,2024, Alex Johnson”

Alex Johnson performed an excellent free inspection call. We were extremely pleased with his professionalism & knowledge. Products used:Not yet Service Quality

“Never, ever again!”

I was extremely disappointed with the service I received from Terminix. I called them to my home because I was having trouble with rodents. My home should have been treated right away. Instead, valuable time was lost because the home inspector, Lindsie Linaburg was too busy trying to talk me into removing/replacing all of the insulation in my home for thousand of dollars I could not afford to spend. Her reason was because this was the only way they could tell how the rodents were getting into my house. This was a damn lie! I finally had enough sense to contact another service provided. He explained to me exactly what TERMINIX was doing!. It took the new exterminator approximately 10 minutes or less to tell/show me exactly how the rodents were getting into my home. He began treatment the same day. THANK GOD! Terminix was "shamelessly" taking advantage of me. The delay in treating my home caused a huge problem. I lost the complete use of my kitchen. What started in my garage and basement moved through out my entire home. Terminix will never again provide any kind of service FOR MY HOME and I will tell the world just how DISHONEST THE COMPANY IS! The plan was get approximately 8 to 10 thousand dollars out of me for services I did not need and then treat my home for rodents if possible. Lindsie Linaburg was also trying to convince me to insulate an area above my garage. WHAT THE HELL FOR? Will Things Ever Return To Normal! Tip for consumers:This situation has caused me a lot of unnecessary, emotional distress!

“Scam Artists that Take and Take and Take and Take for NOTHING”

I filled out an online request for an inspection and evaluation in April 2022, after seeing a single mouse in my house. They showed up the next day and hard pressured me into an unneeded, unwanted set of termite bait stations. I paid several thousand upfront and signed up for their 12 month contract, which they implied was required. They promised to rid my home of any rodents, including cutting a hole into my foundation, installing a door, so that they could access my crawlspace and do extensive work in there. Within a few days, someone showed up to install about 12 termite bait stations around the exterior, another employee showed up to haphazardly throw 3 cheap mouse bait stations around the interior of my home (when I already had about 20 of my own around the home), and another employee showed up to stuff a few total feet of exclusion under the siding at various points. 8 weeks later I'd heard nothing more about the extensive work on the foundation and in the crawlspace, so I rid myself of the minimal mouse issue. Now Terminix will NOT cancel my $100/month "contract." I was told by a customer service rep through their online chat that they under no circumstances cancel contracts, despite having a button to request cancelation. They rudely told me "all you people do this... you get our excellent service, we rid your home of problems, so you want to cancel and stop paying us. We don't cancel!" Now I'm getting harassed almost daily by both Terminix and their financing company, SMAC, for payments for service I NEVER received. They supplied maybe $600 worth of products and labor. They've already been paid thousands, and want to keep collecting $100 per month for a year. This company is a SCAM. Service Value Returns Quality