Is teamson.com Legit?

I needed to repair a fountain that I purchased a few years ago. The Teamson staff were very helpful in identifying the correct part. I ordered the part and USPS lost it. I contacted the company and they said they would replace the part but there were no replacements in stock and would not be until the spring. They went out of their way to find a set somewhere in their warehouse and shipped out. I really appreciate the good customer service.

Through the process of delivery. My package was severely damaged. So much so my fountain was exposed and crushed/crumbled through the plastic with missing parts and stereo foam was broken up throughout the package (seeping out). Nevertheless, Teamson was quick to provide a refund and unfortunately my new spa won’t have a fountain on the day of my grand opening.This experience was not Teamsons fault UPS came to pick up the damage package the very next day. My camera picked up the damaged box being placed at my front door positioned to hide the huge whole. Again, I would definitely purchase from them again. It was not their fault shipping was quick.

Dolls leg came off first day as my granddaughter tried to have her sit( put her in seated position)

Wanted a soccer outfit for Grand daughter’s doll. This was so cute, well made and included absolutely everything!

I had an issue with a purchased lamp and while the third party company which sold me the lamp could not do anything, TEAMSON did everything in their power to understand the situation and provide the replacement parts that would fix it. I 100% recommend doing business with them.

When I moved I lost a part to my lamp and could not find a replacement anywhere. I contacted Teamson’s customer service and had the part in a week!

I recently purchased a Teamson fountain that a local garden center had used on a shelf (non-operational) as a display model. Upon inspection, the pump was missing. No biggie, I bought a new pump, but realized when I got home that the fountain required wiring that the new pump doesn't have and can't accommodate. I contacted Teamson and received a same-day reply. They sent out the missing pump free of charge with a very quick turnaround, with excellent correspondence every step of the way. I couldn't be happier with my new garden fountain or their service. This is a company that cares about their customers. Well done, and many thanks to you!

Spinner arrived with a defective solar light. Teamson not only replaced the light, but also sent me a free pole extension after inquiring what would be the cost of purchasing an extra extension to increase the height of the spinner. Again, Teamson did not charge me. They included it along with a new replacement light. They responded quickly and courteously to my emails. I can't say enough about the superb customer service of this company. I will definitely do business with them again. Thanks Teamson.

I had an outstanding experience! Even though I was past the 60-day warranty period, they were incredibly helpful and sent me a replacement part without any hassle. The communication throughout the process was top-notch, with quick responses and clear instructions. It’s rare to find a company that goes above and beyond for their customers, and I’m so grateful for their exceptional service. Highly recommend!

I received a quick response to my problem and the issue was resolved in just a few days with no hassles.

My neighbors were moving and asked if I would like their Teamson 3-tier Lily bird bath/water fountain. When I got it - there weren't any assembly instructions.I went on line and messaged Teamson Customer Service. They are amazing. Not only did they reach out to me quickly, they also sent me the manual instructions which I was able to print out. Now I have a bit of nature going on in my backyard and am enjoying the decorative addition to my garden.

I can count on the doll clothes etc being well made and receiving them in an expected amount of timeI would recommend this website

I purchased a solar powered fountain from Amazon and I started having issues with it. I contacted Teamson customer support and they were able to help me and shipped me a replacement part that was needed. Their response was very quick and I was very pleased with the results.

WOW, just WOW!The adorable Little Chef Westchester Retro Play Kitchen was simple to put together by myself and is exactly as described in the description.When unboxing all of the pieces, I noticed the handles were not shipped. I was a bit skeptical and thought I might have a problem with this company that I had never heard of before. I immediately called and left a message then also sent an email. To my surprise, my call was returned promptly and my email was immediately answered. I received the handles faster than I’d even expected.Sylvia, a sweet representative, was absolutely wonderful and very personable. Sincere compliments to Teamson Kids

Decent "wood" in your cabinet, but the cam bolt "screws" and other connecting components (e.g., dowels) are second rate. I have bought other assembly furniture with higher quality components. Also, the wooden slots for the drawers (rather than all-metal components) is not ideal. I would rather spend more and have a higher quality cabinet.

Beautiful play kitchen. Our toddler LOVES it (18 months). Just as nice as some far more expensive options only this one has an ice machine! Our model did come with a broken piece of the ice machine, but Teamson customer service took care of us immediately via email. Very happy we went with this kitchen!

The rocking chair was beyond my wildest dreams. My granddaughter loves it. So well made and easy to put together. Im already looking at other items to purchase.

The Customer Service from this company is top notch. While one hopes to never need customer service it is good to know that they are quick to respond and keep you informed at every step of the way. I don't write reviews often about products but when support and help are above the norm I want to recognize it. Support was outstanding and the product quality is good.

The team was very quick to offer help and then when there was still an issue, the warranty replacement was offered. The team was very kind and quick to respond.

As I was setting up my fountain for the season, my pump was not working. I had only had this fountain for 1 year, so I was worried that I would need to buy a new pump. I e-mailed customer service through the link on their website and got a prompt response within 24 hours with a list of trouble shooting ideas, and "if an all else fails" link to purchase a new pump. The troubleshooting worked and I am excited to be enjoying my lovely fountain again! I will definitely seek products from this company again in the future!