Is talbots.com Legit?

“Policy changes”

Now there is a $2.99 charge for getting a paper bill and paying by check, no notice except the one that came with the bill. Totally unacceptable, keep your greed. The second complaint is the courtesy with giving customers a box, paper and ribbon for gift items is gone, even their shopping bags are Just brown bags now. With this said my shopping with Talbots is finished and also the other stores that this private equity firm swallowed up. Good luck future customers. Tip for consumers:Yes, the free shipping by catalog if you’re order is to a store near your home is gone. Products used:General clothing. Service Value Shipping Returns Quality

“Cutting up my card today”

I have been a customer for many years. It was one of the few stores that I could get decent petite sizes. Recently I ordered 2 petite tops on line. Someone in the company decided to change the length of the so called petites that are now way too long for me. See the shirt I bought previously compared to the new one. I went into a store yesterday to make a return. The manager was rude and would not listen when I told her that the credit card account I used to pay was now closed. She credited it anyway. I called the 800 number to get help and they hung up on me. Products used:2 tops Service Value Shipping Returns Quality

“Happy shopper!”

Store 335 September 8,23 all clerks were helpful! Abby waited on me great customer service genuine clerk! I really like this store its product and much appreciated the service! For some reason could not do survey online so I am On this site! Thankyou for everything service kindness, product and hours of availability! Joyce trans.6136 Tip for consumers:No Products used:Clothes Service Value Shipping Returns Quality

“Horrible Customer Service”

I order from Talbots on a regular basis. I recently ordered several items and one was not sent. I contacted company by email and never received a response. I spoke to "Yvonne", a customer service rep online and was informed this item was cancelled. I asked if they were going to notify m and she said they sent an email. They never sent an email. No apology, no trying to rectify the situation. She said maybe the email went to spam. Funny, all their other emails I get. Horrendous CS. There are plenty of other stores that would be happy to get customer's dollars and have good CS. Finished with Talbots. Service Value Shipping Returns Quality

“Bad customer service”

I found a cute dress last year at your shop and thought I'd visit again. (I don't wear dresses often). I visited your store in Bloomington, Illinois on Tuesday around 12:15. There were 2 clerks on the floor helping one customer. Didn't say a single word to me the entire time and was there. Not even a hello. I spent about ten minutes looking around. Specifically for a petite size dress. I heard someone tell the other customer fall items will be in in a couple weeks and to check back. I don't think I'll check it out though. It's interesting that your website goes into "we care, our mission, our mantra, our values…especially the we are committed to building relationships with customers blah, blah, blah. Products used:None Service Value

“Cancelled my order”

Ordered sweater when it was on sale. Got an email saying sweater was sold out and my order was cancelled. Their webs site had the sweater still available in all sizes for a higher price. Contacted them for an explanation but have recieved no response. I should have checked the reviews before ordering from this company. Products used:my order was canceled by the company,so no product was recieved. Service Value

“TALBOTS AS WE KNEW IT IS GONE”

The quality of service and items from Talbots has declined steadily for years, but now it is really over. In store and call center employees are paid very poorly. Call centers are understaffed and the majority are located out of the United States, resulting in language barriers and frustrated customers. Call center employees quickly burn out with the rapid pace and low pay. The worst change, however, will see the end of the company. Talbots just joined Lane Bryant, Ann Taylor Loft, Chico's and more brands in a mega company called Knitwell. The Talbot's quality and service of years past will now decline more rapidly as we the watch the company lose their individuality and once elegant reputation. Loyal customers will quickly become just a number in a bloated conglomerate.

“Talbot's acrylic-blend sweaters pill.”

I bought two acrylic-blend sweaters from Talbot. Both pilled in short order; one had not even been washed once. I got no satisfaction in dollars or otherwise from the store because, I was told, I hadn't complained within the required 60 days of purchase. Talbot's quality has diminished. It should stop using cheap synthetics and go back to the basics. Products used:Sweaters Service Value Returns Quality

“Coupons are a sham”

I received a coupon for $40 off of a purchase with no mentioned stipulations. I then got a 10% off code for my birthday. I successfully stacked these to buy two sleevless shirts that were buy one get one half off. The total was around $10. The order went through, and I got confirmation. They cancelled the order the next day with no explanation except to say that if I tried the order again online, it would not go through. I assume that they didn't like the deal I got on their incredibly overpriced clothing. Tip for consumers:This was to be a pick up order at the store, so no shipping involved. Service

“I placed an order in November 2 and it never showed.”

I placed an order in November 2 and it never showed. They then said it was resent at December 23. Still nothing. Now they claim they are processing a credit but two months later and I still don't have a credit. Service Value Shipping Returns Quality

“Talbots credit card”

I have been a Talbots credit card holder for a number of years. I was trying to purchase some items and use my credit card. Because I am in NC at the moment and my address is CT it kept declining the card. I called customer service and was told that the ship to address had to match the billing address. If I wanted to place the order I first had to wait 24 hours and call back and see if it was possible to have customer service place the order for me no guarantee this was possible. It should not be this hard to place an order so I cancelled my credit card and will not purchase anything more from them. I prefer to work with a company that values my business not try to keep me from shopping and using their card. If I could give Talbots customer service less than 1 star I would. Tip for consumers:If someone could have helped to place the order. Products used:Wasn't able to purchase anything that was the problem and your customer service provided absolutely no HELP!! I cancelled my Talbots card not going to keep a card that works to keep you from shopping and using their credit card. Service

“I Yearn For 1980s Excellent Quality.”

So average now. Stores comfortable but merchandise no longer high end. Great decline in quality over the past 15 years or more. I yearn for the quality offered in the 1980s. Expensive but excellent quality fabrics. Now only a few garments fit that description. High prices are no longer justified. What a loss! Products used:Scarves Service Value Shipping Quality

“Talbots Chappaqua NY”

The clerks at this store on September 6 2023 in the morning were not friendly nor helpful. They did not offer to start a dressing room for me nor did they greet me when I arrived. My sister and I were the only customers in the store. Service

“Terrible Customer Service”

I purchased a military jacket that had very specific clasps. One side of one fell off when I was out. They did not provide an extra clasp when I first purchased it (Banana Republic always provides an extra button, thread etc), but I figured, that's alright, I'll call them. I called and spoke to a rep. "You need to re-enforce buttons" um okay, never did that before, and are you seriously telling me that you expect me to do that when I buy an item from you? Followed by "I don't have any more of those" which would have been okay had she not followed it up by "this is really old". She wasn't politely explaining that she doesn't have it because it's last season, which I could have understood. It was like are you nuts calling about an item from six months ago. I politely told her that I expect to wear garments for longer than 6 months, and other companies supply you with a spare attached when you first make the purchase. This place is insane, their prices are high enough that they should try to help customers and if they can't then at least pretend to be apologetic - rather than what they did to me. Super not impressed. I don't know if I'd shop there again given my experience. Service Value

“Not delivered”

I ordered over £40 of clothing and didn't receive any of it. They sent me an email saying it had been delivered to the resident but that's a lie! I haven't received anything but they took my money quick enough. Disgusted with them. Tip for consumers:Don't use it. Products used:Not delivered so unable to use anything Service Value Shipping

“Shocking lack of interest in the customer”

I walked into the Talbots in Birkdale Village tonight with a specific request for shoes. The two women who were working there looked at me and asked what I was looking for and then immediately said no we don't have that and went back to their conversation. No interest in engaging with me or trying to help me find an alternative. When I walked out there was no acknowledgement other than them continuing their personal conversation. Just amazing.

“Love the clothing, Hate the (secret) return policy/process”

While I absolutely love Talbots styling, the other half of the equation is miserable. 1) There is no packing slip 2) No information on return policy or procedures 3) Email to them said I had to do a return and repurchase 4) Return address is to Pitney Bowes, not Talbots, without an explanation. Concerned, I had to research it, to find Talbots uses PB for this service. The item was purchased on a great sale. The repurchase is at full price. I will have to push back on customer service to get a price match. I will honestly think twice about ordering from Talbots online again.

“One Star because I can't give 0”

I am going to try contacting the State's Attorney Generals office. I had an issue with a car company and that worked well. At this point I just want my money back.

“Terrible Customer Service”

I've been a Talbots customer for over 15 years at New England stores. Since 2020, the level of customer service both in the store and on the phone has been atrocious. I cannot blame the store associates as they are paid minimum wage, expected to reach out and book customer appointments, wear masks all during the pandemic when it wasn't even required of customers to wear them, and work less than an 8 hr shift. Most are lovely people but are being compensated poorly and hence reflective on the sales floor. The phone line associates are all different in their understanding of applying promotions and discounts, abhorrent speaking skills, and just plain rude behavior. Overworked and underpaid. The quality of the product has decreased and the cost increased. The credit card interest rate is at almost 30%! Are you kidding?! The clothing line repeats itself year after year. It's very sad and the end seems near. The "Red Hangar" sale is now non existent?! What is going on at Talbots?! Service Value Quality

“Has gone way down hill”

Being a size 2, Talbots used to be a mainstay of my wardrobe for well over 30 years. However, they must have sold to some low quality outfit. The dyes in their tee shirts don't even last one season. Shoulders are sloppily done. I saw the change around 2016. I don't even open the catalogue any more.

“Hall of Famer: Talbots”

This review of Talbots is part of my "Hall of Fame" series... companies that once were aces... but have lowered their standards. You epitomized the look of the classically well dressed American woman. Timeless styles... natural fibers. Now your goods are made off shore... the styles are tight and skimpy... what on God's earth happened to you? Get your preppy groove back on please... come back to your loyalists. Three commonplace stars for you, Talby!

“Talbots eliminates plus sizes in stores”

So are you prejudice against women of plus sizes or you just need them to order on line so you can make bundles of money on shipping? You sent out a notice saying it is because it will give plus sizes more variety on line but how about being able to try things on? I guess you think the plus sizes take up too much room in your prejudice stores. Is the size a problem for you? Not high class enough? Thanks for rewarding all the ladies who have given you lots of money over the years for those plus sizes! Sisters support each other and DO NOT shop at Talbots!

“Why is Talbots still doing business”

With the tremendous decline in the quality of your clothes and customer service, I'm shocked that your stores are still doing business, unless there's a drastic change, the future of Talbots stores does not look to bright.

“Try this one”

Try this one. It's an oldie but they have stepped it up over the years and are now, well fashionable. Go to the ISpy section and click choose your look. It's pretty easy to navigate. Free shipping for online purchases. Look for coupons. It's usually cheaper than the store unless they are closeouts.

“I received great customer service.”

I placed an order for a gift card on Talbots.com. I needed it sent to me before the next day because we were meeting with the recipient and wanted to have it in hand along with a thank you card. There was a glitch on their website and I had to call several times to get this straightened out, before I finally decided to cancel my order, and shop elsewhere. After requesting to speak to a supervisor, she quickly apologized for the mistake and inconvenience and issued a refund. Ten minutes later one of the customer service rep called me and asked for the address of the person that the gift was going to as well as my own. They wanted to send both her and me a gift card as a way of apologizing. I was so surprised at the generous offer that I went to the brick and mortar store to purchase the gift card for my friend, and was more surprised when a week later I received a wonderful gift card in the mail. Super customer service.;-)