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Is suruga-ya.com Legit?

Is suruga-ya.com legit? This website has a pretty low score, which means caution is advised. We put to work 53 powerful factors to expose high-risk activity and see if suruga-ya.com is safe. Let's look at it and its ONLINE RETAIL industry through an in-depth review. You'll also learn how to detect and block scam websites and what you can do if you already lost your money.

The Scam Detector’s algorithm gives this business the following rank:

48.4/100

After you read why we raised the alert on suruga-ya.com, please tell us how you came across this platform and share your experience with this website in the comments below.

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Trust index -

What Is suruga-ya.com? Company Overview

  • Domain Creation Date

    Tuesday 19th, April 2016 09:44 pm

  • Domain Blacklist Status

    Not detected by any blacklist engine

  • HTTPS Connection

    Valid HTTPS Found

  • Proximity to Suspicious Websites

    23/100

suruga-ya.com

The suruga-ya.com's business is associated with a popular ONLINE RETAIL industry, but we have our doubts. We tried to extract some content from the website to see what they say about themselves. Here's the conclusion:

Product description\n \n ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Check out the detailed review of suruga-ya.com below to decide for yourself.

suruga-ya.com Technical Analysis

Key Facts

Domain age
8 years 6 months

Company Data

Organization
A-too co ltd

Owner
Tsunashige Sugiyama

Address
317-1 marikoshinden

State
Shizuoka

Country
JP

E-mail
[email protected]

Telephone
+81.542683000

Website Data

Website
suruga-ya.com

SSL certificate valid
2025-07-08

SSL issuer
GlobalSign nv-sa

WHOIS registration date
2016-04-19

WHOIS last update date
2023-10-26

WHOIS renew date
2026-04-19

Owner

Name
Tsunashige Sugiyama

Organization
A-too co ltd

Street
317-1 marikoshinden

State
Shizuoka

Country
JP

Telephone
+81.542683000

Administrator

Name
Tsunashige Sugiyama

Organization
A-too co ltd

Street
317-1 marikoshinden

State
Shizuoka

Country
JP

Telephone
+81.542683000

Technical Contact

Name
Tsunashige Sugiyama

Organization
A-too co ltd

Street
317-1 marikoshinden

State
Shizuoka

Country
JP

Telephone
+81.542683000

Registrar

Name
GMO INTERNET, INC. GMO Internet Group, Inc. d/b/a Onamae.com

IANA ID
49

Register website
http://www.onamae.com,http://gmo.jp

E-mail
[email protected]

Phone
+81.337709199

Server Name

DNS.NNETWORKS.CO.JP

DNS.NNETWORKS.JP

suruga-ya.com Review

The Scam Detector website Validator gives suruga-ya.com a low-to-medium trust score on the platform: 48.4. It signals that the business could be defined by the following tags: Doubtful. Medium-Risk. Alert.. We are confident about our score as we also partner with other high-tech, fraud-prevention companies that found the same issues. So, why this low score? We came up with the 48.4 score based on 53 aggregated factors relevant to suruga-ya.com's industry. The algorithm detected potential high-risk activity related to phishing, spamming, and other factors noted in the Doubtful. Medium-Risk. Alert. tags above. Long story short, we caution you about using this website. But let's explain in more detail.

Explaining Our Analytical Approach

We've displayed some important information within the Company Details section above, each deserving more explanation:

  • Proximity to Suspicious Websites
  • Threat Profile
  • Phishing Profile
  • Malware Score
  • Spam Score
  • Domain Blacklist Status
  • HTTPS connection
  • Domain Creation Date

While some are self-explanatory concerning suruga-ya.com, let's dive deeper into the remaining ones.

Proximity to Potentially Harmful Websites

This metric gauges the connection, scored on a scale of 1 to 100, between suruga-ya.com and websites marked as suspicious. Elevated scores point to a stronger link with these questionable online destinations. It's worth noting that website owners might not always be aware of their site's proximity to these dubious platforms or servers. However, a "Proximity to Suspicious Websites" score surpassing 80 strongly indicates a high-risk website, while a score below 30 signifies a less-threatening site.

Risk Factors: Threat, Phishing, Malware, and Spam

These indicators reveal the vulnerabilities and elements embedded within the HTML code of suruga-ya.com. They become especially pertinent if the website has received reports from internet users who've encountered unsolicited emails, ads, or messages related to the site. In the context of suruga-ya.com, our investigation continues working to pinpoint the specific category, but we welcome your insights in the comments below. A high Malware score generally implies the presence of suspicious code that might be unknowingly disseminated. Conversely, a high Spam score hints at a possibly spam-ridden email address associated with the business. Scores under 30 in both categories are reassuring, but any score surpassing this threshold should raise concerns. suruga-ya.com is a suspect website, given all the risk factors and data numbers analyzed in this in-depth review. Share your experience in the comments.

Domain Blacklisting Status

This term indicates whether suruga-ya.com has landed on any online directories' blacklists and earned a suspicious tag.

Assessing HTTPS Connectivity

This section provides insight into whether suruga-ya.com boasts an 's' at the end of the 'HTTP' protocol listed in your browser's address bar. If the tab displays in green, consider it a positive sign.

Safe Check

We want our trust scores and reviews to be as accurate as possible so that you can protect yourself from online fraud. Our algorithm aggregates factors that efficiently analyze a company's website, in this case, suruga-ya.com.

Online Reviews of suruga-ya.com

  • Trustpilot
  • Score: 3.7
Order canceled because they wanted to , on a free shipping promo.Now i have to repurchase with paid shipping.Use another service
I wanted to try out the service and saw they had a free shipping promo so I got something small (around 6€). It arrived very fast, I was not given a choice on the shipping option, pretty sure it was express shipping with that speed. This is where the positives end, I was well aware I had to pay duty and tax but it turned out to be 10x the price of the item alone (around 55€). My item is quite small and light as well (10 gramm) and could've easily fit into an evelope with bubble warp but they taped it on a bigger board and put that inside of a giant box. Yes the item arrived in good shape but it was not worth the price.
Absolutely amazing products. Each thing I bought came securely packed and in perfect condition. The prices are amazing and it only took 5 working days to get to the UK! (I ordered it saturday night and it arrived the next friday morning). I've already placed another order!
I bought some plush toys on suruga-ya during free shipping promo on 18.05.2024.. They were shipped with EMS on 20.05. and came to Latvia on 25.05.. I can say, the EMS post service is one of the fastest services I used to experience shipping with. All the toys were in very good condition and packed well. Thank you, suruga-ya company!
it shipped very quickly to sweden, i would recommend the website because they have merch for very cheap prices! Everything arrived perfectly, some things without the original packaging (but I already knew that), the box was huge for some small things but that’s the only “bad thing”
I used their "free shipping" weekend to stock up on some Pokèmon and Minecraft merch, that is not available here in Germany.The shop uses photographs of the actual items, instead of promotional pictures and they declare whether they have a defect or any other notable marks.The items were declared as "used" and had no visual indication of wear on their website. When they arrived, they appeared to be mint condition. Most of them even still had their tags!All in all a great buying experience. They were super fast in packing the order and delivering it to DHL Express. Ordered on the 31st of March, arrived on the 3rd of April.I will definitely buy at Suruga-ya.com again!
The package has arrived but the content was terrible.I've bought 4 used Gundam figure (Mobile suits Gundam series), still in their original packages; the site didnt't say anything about problems or defects. One of them has arrived without the original package, but wrapped in a plastic tape and with the 2 weapons curved. The other three has their original packages, but the plastic cover it's completly detached from the carton back plate (one is attache with some tape). Moreover, in one of them is missing an item included in the figure.I've called them to notify the problem and after days of sending images, managment stickers etc., they've say that "Blisters are not guaranteed. Deformation of PVC is within our sales criteria" (never read in the site).
I used the website to buy some beyblades twice in two weeks using the free shipping promo and the process was easy and smooth plus the delivery was quicker than expected. Will definitely be buying more here in the future. Arigato gozaimasu suruga-ya
The first order from them was no problem, delivered fast and smooth. however, the second order was checked by CBP due to suruga-ya’s “SOP” invoice is unclear/misleading/no details of items I bought within the shipment. Contacted customer service to remind them should be more specific on their invoices otherwise this causes problem for custom clearance. The arrogant rep. said it is their SOP to issue invoice like that, they always did in that way, and I should sort it out myself with CBP. I was only making suggestion, and the customer service rep. was in total defense mode, total denial and takes no responsibility about what happened. Beware of this if you buy from North America, you may risk delayed or even lost the whole shipment as suruga-ya.com will not refund you for denied custom entry.
I wanted to buy a bunch of books and Suruga ya (English site) had a DHL free shipping promo. I bought 30 books and it was great. No issue with paying or ordering and it was soooo cheap. One of the books I ordered was brand new and just released in Japan and they happened to sell it for even cheaper. Commission was only a flat 500 yen which was AMAZING! My package got dropped off in the rain and I was worried but everything was plastic protected inside the box. Also, the JP idea of "used" is pretty much "like new/new" by USA standards, so almost everything was unbent/uncreased/new looking. I like that they have so much Ichiban Kuji merch because I love character goods.
I thought this was a scam website at first because of its foreign appearance but quickly found that it's actually a great Japanese marketplace. Suruga-Ya sells Japanese stuff at really good prices, and their offerings include many things you can't find on American websites or eBay, etc. It's fun to browse their site to see what unique stuff you can find. They ship to America, and the shipping time is really good considering these orders are coming from Japan. Nothing I ordered took more than a week and a half to get here; I've ordered things from one state over that have taken longer to get to me!I need to contact customer support once for something and received great service from their representative. They were both friendly and straight to the point, not wasting any time or going in circles. Much better than American companies' customer support.Definitely recommend this site for people looking for rare and unique Japanese items for sale.
Everything came in perfectly and the shipping didn't take long to USA. The site is definitely legit no problems with it so far
I can’t recommend this website enough. You can buy a huge variety of goods, whether it be anime collectibles, consoles, PCs, you name it. Sometimes the prices vary a lot, sometimes you can get a good deal, and sometimes something is WAY too expensive. Despite that, Surugaya has been my go to website whenever I want to buy some Japanese goods. Every so often, they even hold free shipping campaigns, so not only do you get good deals on some items, but they’re also promoting free shipping at times!! Absolutely amazing!I also wanted to include, when I bought a poster in damaged condition (it claimed there was a stain on the back), it was actually very minimal. Most damaged products aren’t that bad at all.And there is only one problem, sometimes your orders will get canceled if you don’t use paypal. Always make sure to use it when buying from this website.Other than that, I am an active customer on this website and I’m proud of it! Praise Surugaya!! 🎉One last thing to add, they also ship boxes that are oversized and inside the box will be your items on a piece of cardboard in shrink wrap. They even protect your items very well.
It's a great website. I bought a couple of shirts from them, totalling about $120 ($90 for the first time and $30 second). They came quickly for a product from Japan (I live in the East Coast of the US) in under 5 days! They also do free shipping on Thursday at 8PM to Mondays at 4AM. A good recommendation is to buy on those days to use DHL since it comes way faster and it's free!
Just got my 2nd order from them and I am very happy with it, just like the first! Their catalog is HUGE, so I was able to find items I had pretty much given up hope on finding for a reasonable price. All items arrived in great condition, clean & unbroken. I got a set of figurines that had been marked as used and all but one of them hadn't even been opened before. Really cool. I will, however, warn of 2 things. These aren't deal breakers for me but I know others are bothered by them;1. Their EN website's autotranslate is not very good. While item condition is usually described well, character names & series titles in particular get completely mangled. I would recommend finding the JPN keywords for whatever you're looking for and searching with those instead. 2. Both shipping boxes I received seemed inadequate for international shipping. To be fair, the way Suruga-ya packs items (at least in my orders, which are heavy on flat character goods & small boxes) is by shrink wrapping them to a flat piece of cardboard, so nothing is getting loose or wet in the box; but the boxes were still very thin and actually had entire sides that were unsealed! You could just lift it up and peek inside. Obviously, this did not result in any of my items being damaged, but I think this area could be improved.To summarize: Know what you're getting into. While Suruga-ya is far from the best in terms of optimization, they're still a very useful site to look through from time to time.
Always had a good experience with this company. Visited multiple locations in Japan. Very legit and reliable company
they really suck ass when calculating his prices, i ask for a doujin and is perfectly in EMS and only 20$, but i add another and change it to DHL and 26$, they really suck, even if they give you free shipping, the shipping is gonna be put in the taxes and with DHL is always tax paying plus his comission, dont use surugaya
The worst customer service you could ever have.So there was a free shipping promotion so I figure to try buying from this site.The next day of ordering, I found one of the item some how get doubled.It is not a big deal as it is not so expensive, but I just wanna give it a try and ask if they could modify the order by taking the duplicated one off.Then I wait for days but not response.I thought they must be busy or I just didn't send to the correct email (I replied the confirmation email directly)But about a week later, I suddenly receive a new email saying "We cancelled your order"I was so confused, and wonder if there is any mistake, or they are gonna cancel the whole order and create another order just to get the duplicated item off.So I replied immediately asking for the reason.They started a new email saying "I canceled this transaction. I am waiting for the use of another.".I don't understand what they mean for "waiting for the use of another", so I asked for explanation A day later, they somehow replied to my original email asking to remove duplicate item (from a completely different address), saying they sent an email before and didn't hear back from me, so they cancelled the whole order.They said they sent me an email about this:We apologize that we could not cancel or change any items in the order.For cancellation,it is unable to cancel only one item,but all items must be cancelled.If necessary, maybe we can help you to cancel this order only this time.Then, you can take another new order on our website again.However, if you have the past cancllation request orders before,we might cannot cancel the order for you.Before canceling your order,there are some important notes we have to let you know first as below.........First of all, I have never receive this email.Second, I am ok if they are not able to remove one item, but why cancel my order?It turns out after more than 20 lines of notes, they wrote: "If you don't reply this mail, we will cancel your order"But when I never received this email, how could I even reply to it?So I tried to talk to them and explain the situation and see if there is anything they can do.They don't brother to check if any miscommunication/technical problem in between but just reply something like: You didn't reply our email so it is our policy to cancel your order. We waited long enough so there is nothing wrong with canceling your order. We have records for it so it is on you not to response.After this experience, I will not contact their customer support after placing the order, just in case they somehow cancel it again
Great source for hard-to-find goods. Keep an eye out for free shipping promos.
Trustworthy

Is suruga-ya.com a Scam? Share Your Experience

How did you find this company/page? Online ads, suspicious Facebook advertisements, Instagram, email? You can help out many people today by commenting below.. Is suruga-ya.com a scam? If you interacted with this website, what score would you give it? Please share your experience below by leaving a review. Now, let's look at some powerful fraud prevention tips.

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Are You the Owner of suruga-ya.com?

If you own suruga-ya.com, we’d love to hear from you. If you'd like to challenge the trust score we’ve assigned, we’re happy to take a closer look. However, please be prepared to provide solid proof of your business's legitimacy. Introduce yourself with your name (not just "Admin").

When domain owners contact us to dispute their trust score, we kindly ask for the following:

* Business documentation that verifies your legitimacy (e.g., certificate of incorporation, business registration, or official records with the site or business name).

* Your personal LinkedIn profile and the business's social media accounts (e.g., Facebook).

* If available, proof of satisfied customers (e.g., screenshots, not just testimonials on your website), evidence of inventory, or records of handling order cancellations properly.

We’re more than willing to update your review based on the evidence you provide—the more proof, the higher your trust score. Please note, however, that we cannot verify non-operational websites or those redirected to other URLs. Additionally, we do not verify websites involved in high-risk financial services, gambling, adult content, or illegal activities.

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