Is supershuttle.com Legit?

They hustled myself and my wife out of 50 bucks in Auckland by saying the yellow shuttle finishes at 12 midnight. We get to the ibis hotel and find out the yellow shuttle is 24 hours. Never again crooks.

Had the very worst experience. They changed my pick up time to an hour and 15 minutes later, while I was in the air. There was no communication. They lied about the drivers location. It cost me double what two Ubers would have cost, and cost me twice as much time as well. Be ware, this is no way to run a business.

Booked through Viator, called to CONFIRM our reservation, but they had no available vehicles, told us it wasn’t their fault or their problem, told us to contact Viator. Pathetic customer service, wasted hours trying to sort this mess out. This is why we do all bookings before we leave on holidays.Can not recommend Super shuttle

I booked a ride from Kansas International Airport to Lawrence, KA. The flight was on time and I followed the instructions provided. The car was not waiting for me. The customer service representative was rude and totally unwilling to help. In the end, I had to pay for a taxi myself. I requested a refund from SuperShuttle but they have not responded.

Fraudulent payments taken, charged 3 times for pre booked service. Now $256.80 out of pocket for their error!!!! Asked operator to assist as husband is t1 diabetic and we are in a foreign country and require food. She states not her problem case will be looked at in 5 days. Shame on you Supershuttle we have spent $800 with you during our holiday for your promised stress and hassle free service yet now I hope we don't encounter a serious medical emergency for your incompetence. I shall be taking this matter further.

We have used supershuttle for 10 years, and they were our go-to service. We booked in June for an October trip, but yet, no text when we landed, wandered around the airport in Vegas for an hour until we could actually reach a live person who told us to go to a certain door and we went there and.. no car. We had to scramble to hire a new car service, which was about the same price, disputed the prepaid charge on our credit card, and we ended up getting a much better deal from the resort for an SUV back to the airport!

paid online for my pickup from Cleveland international, was delayed, so when I got in I was pleasantly surprised to see an email that said I would get a text from my driver and I could call him. No text came, after waiting around for half an hour hoping a text was coming. I then called the dispatch number given to me only to find its an automatic service with no options to talk to a human. I eventually had to book another taxi and Im guessing I wont get a refund. avoid at all costs.

We thought we were being canny by using Super Shuttle. Oh, how wrong. The little bouncy trailer that our unsecured luggage travels in caused damage to it. The response from Super Shuttle has been appalling. They just don’t want to know. Our luggage made it from Manchester to Auckland via Dubai unscathed only to be ruined by a 45 minute drive to the centre of Auckland. Do yourselves a favour - take a proper taxi from the airport. It’s worth the extra couple of dollars.

I had an extra bag which I indicated when booking online. The driver the minute he picked me straight away announced that it will be $10. Big strong guy demanding money before he even earned it. Bags thrown in a messy fashion and mixed up with other passengers bags at the back of the van. I had an older small man in Romania helping me with my bag, a sweet gentleman asking for nothing in return, and here have this cocky guy demanding money without even saying 'Good morning' first. Sad and disappointing, leaves bad taste. I will never use it again and don't recommend.

I've used SuperShuttle several times for rides to and from the airport and concerts. I always request the same driver, and the service has been excellent each time. Our driver would always meet us at the baggage claim and help carry our luggage to his vehicle. And the phone operators are friendly and helpful. I strongly recommend them if you don't feel like dealing with the hassle of driving to and from the airport or stadium and paying for parking.

We are now at LAX airport we booked through Viator for a “super shuttle” transfer which turned up an hour late!! (We were at the port at 9:35am for 10am booking which arrived after 11am... the on site organiser did extremely little to help and was quite rude, the “super shuttle” company didn’t have enough buses at the cruise terminal to honour bookings blaming a traffic jam, albeit all other vehicles were coming and going Just fine!! It put immense pressure on the transfer and would suggest if Supershuttle wants to get good reliable reviews and further bookings they the should run a shuttle service with the accuracy and times customers book. That title about sums up supershuttle in Los Angeles cruise port to LAX

I bought a voucher from Viator for Super Shuttle Houston. When i presented it at the Houston Airport the elderly lady running the Super shuttle counter informed me "I don't think I'm going to accept this". When i attempted to reason with her she accused me of being rude to her. At the same time she was upsetting another couple who were incensed at her asking them to present their passports for a ride into town.

Attention! I paid in December 80 EUR for a shuttle / airport transfer and got an email the next day that there will be no car in Paris that day. That happens of course, no worries, but I tried several times to get the money back - but they dont react and they dont refund me until now, beginning of February. I will never ever book or recommend this company.

Terrible company.. Buyer beware. We pre-booked a private execucar to pick us up at lax upon our return. After landing, we called the dispatch and was told by a very rude and apothetic woman that they could not find a driver to get us so to find other means of transport. She was so not helpful and couldn't care less about the fact that we were stranded 50 miles from home. We will never use SS again...

Left my daughter, a vulnerable young woman, stranded at MCO.She called them.....no answer.I emailed for explanation.....no response.Horrendous service.Use Uber / Lyft who care about their customers AVOID AVOID AVOID

Went to make a booking and they said fully booked. I asked if they would put on extra services seeing they’re so busy - their response ways to ‘take a taxi’. Dunedin airport to city in a taxi is $100+ - poor service, why even comment? Also why not have a service when there’s a clear demand? One would think they’d want to be making the most of travellers using their services again. Not going to bother with them again, their attitude and customer service was appalling.

I booked Supershuttle to pick me up at Dulles Airport. They booked the trip and I paid and then I contacted them when I landed. I (along with 3 other people) waited 45 minutes until the person working there told us that they did not have a driver to pick us up and it would be more than another hour for him to see if he could even find someone. We cancelled and he told us how to contact Supershuttle to get reimbursed. I emailed them since you cannot speak to a live person without any success and I have given them all my information and confirmation numbers, etc.

I've enjoyed using super shuttle for corporate use to and from the airport. Sometimes we have to take large groups of people and large packages to the airport from our location. Super shuttle is the perfect size to fit all of our stuff. Their phone support isn't always amazing, but they get the job done!

It does not matter when you book pick up- we waited over an hour at LAX with 3 children in the middle of the bus pickup area- only to find out no van would be coming anytime soon. The operator wouldn’t even give us a pick up time, only saying maybe a few hours- but he can’t predict the traffic. This is for a trip we had reserved weeks in advance and prepaid for. I ended up walking down to the Uber area- which is filled with helpful people pointing out where to go - we instantly got in a car and were on our way - in the end we arrived at our hotel before we would have even been picked up by super shuttle ( and for less!!!) Save yourself a MAJOR headache and get an Uber!!!

Avoid at all costs.... and pay extra if you need to! Shuttles turn up when they want to turn up (not to any time); you have to hunt to the coordinator down to then find your pick up time/point; they demand a piece of paper proving your booking as they have no records; and overall it is just a Micky mouse service, probably better as a ride at Disneyland rather than Miami. Please.... it will totally mess up your trip using these guys, and I have had plenty of bad rides (and good ones) to gauge this against.

“Family Stranded- pay $100 to wait for hours”

Family stranded at LAX airport for hours. Our family pre paid, pre booked for pick up. Well get ready because Super Shuttle is so badly organized that nobody arrives to pick you up! That's right, they make you wait hours to be picked up. Dispatch doesn't know what is going on, no communication, no planning, no apology... just realize you are paying them to make you wait, they will send a car when it is good for their money making schedule! Even the Super shuttle rep at LAX was useless, just played on his phone at the booth the whole time. After waiting an hour, dispatch had an attitude and said you can cancel if you don't like it! Wish I would of read a review before using this company. There is no excuse for a hour plus wait. Try anything else besides Super Shuttle, as their service is horrible. (After they show up the driver will blame dispatch, he got the call 20 minutes ago? So what happened during the first hour of waiting?)

“Super shuttle will leave you stranded!”

Super Shuttle left my family and I, despite paying months in advance, far from home to wait for a ride that never showed up without even an excuse, notice or care. When I called them they made no apology other than stating that they had refunded our payment made to them. We were never given a call, text or email about the cancellation, nor an excuse or reason even. We were told to find another way back to the airport on our own. When I asked to speak to the employee's manager he hung up on me. Super Shuttle is extremely unprofessional and unreliable. Prices aren't too bad though, assuming you don't mind your entire family possibly being stranded 1000's of miles from their home in the middle of nowhere.

“FIRST AND LAST TIME! - 39 minutes later and driver broke 2 lens filters!”

I requested the service for the day September 01 2019, Hotel-JFK. Van # 434 arrived 40 minutes late!. Upon arrival, the driver placed my suitcase in the front seat, next to the driver (the bag holder was full). When he closed the door, he hit the suitcase very hard since it had left her poorly accommodated. Upon arriving at my house and opening the suitcase, I see that 2 filters of my camera were broken because of the strong knock on the door. In addition, when the hotel closed, the driver crashed into the car that was parked behind us, and we were delayed about 20 more minutes. I would need the company to compensate for the breakage of the 2 filters that the driver broke. I look forward to being contacted for the money back.

“Happy new complaint because a supershuttle driver refused to wait us in front of our building”

Happy new complaint because a supershuttle driver refused to wait us in front of our adress The usual lazy worker, argued that he doesn't have to wait customers in front of their adress main door But he can wait were he prefers also at the opposite site of the street Also he damaged a trolley luggage when he tried his best to place the trolley to the luggage van This company, supershuttle, needs some help in finding employees with at least 1 working neuron (the minimum requirement in the third world) The comical driver also ruined out trip to washington Happy new complaint!, I mean year!

“Super Shuttle-No Concept of Customer Sevice!”

I booked a ride online to the airport three days in advance -my ride never showed but I was told repeatedly it was on the way -I called provider and company -ended up losing my flight and over $500 due to their incompetence-learn from my mistake -don't use this company!

“Absolutely horrible”

I made a reservation online for round ride airport-hotel-airport in Cancun. Phone numbers and email address provided on line are fake so I was not able to reach out to confirm my ride and time. They never showed up to pick me up.

“Super Shuttle is the cheapest way to get to the airport...”

Super Shuttle is the cheapest way to get to the airport in most cities. AND they actually come to get you. I think the biggest downside is just that they often pick up a lot of other people so you might spend a while in the car. But they let you use your frequent flyer mile number when you book, and I've found them to be reliable.

“No show”

I paid in advance for transportation from and to the Louisville airport. Driver from airport to hotel was excellent and on time. No driver showed up for return to airport 3 days later despite message that I would be picked up at hotel at a specific time. I waited outside 45 minutes in the heat and no show. Have contacted the company by phone with case number etc, to get refund. No one has replied. I will never use Super Shuttle again unless I get satisfaction on my application for refund. Tip for consumers:Be sure to photo and save all documents associated with your order Products used:ride by a friend from hotel to airport Service Value Quality

“Run, don't walk from Super Shuttle.”

If transportation is important to you, call a taxi, Uber driver, a bartender... heck, call your mother-in-law. But NEVER, NEVER use Super Shuttle. They left our party of 5 adults and a 4-year-old stranded at our hotel with airplane flight in jeopardy. They said we were a "no-show." It was stinking SS that was a no show. Driver never showed at the location we agreed on -- in front of the hotel where all transportation picks up. After 25minutes on the phone with SS customer service, we were told to find our own way to the airport. They refuse to reply to my repeated e-mails so we will pursue redress through Orange County small claims court. Put your mother-in-law on speed dial.

“Horrible service”

I would give super shuttle a 0 if I could. I ordered super shuttle to take me to LAX about 2 1/2 weeks ago. Not only was super shuttle 30 minuets late, the van overheated and parked it front of my house. Then another van came and had to take me and the other passengers. This altogether took an hour more than it should have and my flight could have been missed. Now 2 1/2 weeks later, I'm waiting at lax for the van to pick me up. And the van didn't even come! I mean seriously? The driver never even came now another van will come, whichever van is closest to pick me up. This is an absolutely unreliable and untrustworthy service. Save yourself the stress and the headache and opt for another transportation system. I do not recommend to anyone ever.

“DO NOT BOOK!”

I booked a shuttle, and was given a 15 minute time window of arrival. I arrived a few minutes into this window, after speaking with the driver and confirming I was on my way down, and the shuttle was gone. I contacted customer service, and they refused to reimburse me, stating I was not there at the start of my time window (granted I wasn't, but they did not wait more than 5 minutes despite knowing I was coming). There are better options that will actually get you to the airport.

“Does not deserve a 1”

Horrible experience on Super Shuttle from our St Pete Beach hotel to Tampa Airport! The driver, Ahmed, got lost several times, parked at the wrong hotel and left his phone in the shuttle while he hid behind it to have a cigarette! The next customer was trying to call, she ended up walking to the shuttle with her suitcases. Bottom line is we arrived at the airport and the plane was already boarding, was so very stressful I will never EVER take Super Shuttle again.

“Terrible company”

Terrible company. Buyer beware. We pre-booked a private execucar to pick us up at lax upon our return. After landing at LAX, we called the dispatch and was told by a very rude and apothetic woman that they could not find a driver to get us so to find other means of transport. She was so not helpful and couldn't care less about the fact that we were stranded 50 miles from home. We will never use SS again...

“Terrible Experience”

Our flight was early Vancouver so I tried calling Super Shuttle to confirm pickup point as the information had not been given? Confirm contact numbers as these are difficult to find. It took over SIX calls to super shuttle and the driver who had not arrived as scheduled. The driver was over ONE HOUR LATE! Absolutely poor service by super shuttle. Advice to the consumer to thoroughly research ALL transfer options and refer to a local map as we were poorly advised. Our final Transfer to Vancouver Island took FIVE HOURS! We then cancelled the return trip for the following day after the driver closed the trunk on a fellow passengers head! Super Shuttle then refused to refund us the paid for booking! The final straw on arrival in NYC both arrival and departure paid for shuttles were unavailable! We are still waiting for refunds!

“I was really pleased with the service I received from...”

I was really pleased with the service I received from SuperShuttle. I woke to a call at 6AM the day of my reservation informing me that they had found a mistake on my information and that I had scheduled myself to go to the wrong airport. They corrected my mistake and got me to the right place at the right time. I was so grateful! They refunded half of my originally scheduled trip which they didn't technically have to since it was my mistake after all. The person working on my case, Jamica C., was very pleasant and stood up for me. I was very impressed.

“Driver REFUSED to drive in carpool lane- making trip double the time it should have been!”

Never, never, never! Paid in advance for SuperShuttle to pick my daughter up from LAX and driver her to her destination. It took the driver 40 minutes to pick her up, as she stood on the curb at LAX alone! The driver had four passengers, my daughter was stop #2. The driver REFUSED to drive in the carpool lane. After an hour and a half, they still weren't at stop #1! My daughter's stop was 45 minutes from stop #1. The airport is 26 miles from her destination. What is the purpose of having a van full of people if you aren't going to drive in the carpool lane? I drove this same route alone and it only took me one hour! By the time she got to her destination, the entire ride was over TWO HOURS! When I called SuperShuttle, the customer service rep asked me what I wanted him to do about it. I said I want to report the problem. He told me to do it online.

“Lousy service”

Where do I begin?!? The ride from the airport was fine they said where the bus drops you off is where they will pick you up well on the day they were supposed to pick us up no one was there they sent text messages s as lying they were but there was no husband the hotel said the blue bus never showed up I prepaid for a pick up then I had to pay for a taxi so I wouldn't miss my flight! I called the 1-800 number they forwarded me to another number they said they couldn't help me and I should call the 800 number to get a refund. I call the 800 number and it says to go to the website I did that there is nowhere to ask for a refund. Still messing around trying to get my money back I'll update if I can

“Follow up to recent review”

I recently wrote a review about how Super Shuttle changed my express ride to a shared ride without telling me. Here's their response: "... my apologies regarding your recent trip, I will talk to the dispatcher on duty as they should of called and informed you that we were busy and did not have a van to take you direct without expanding your wait time and extreme amount of time. It is not the driver choice to do this the dispatcher assigns the business. The Calabasas passengers were checked in before you which means 133 was assigned them first and we added your pickup as there was not another van available any time soon. We will refund the $40.50 additional you paid for the express van. Refunds are Usually processed on Thursdays and can take up to 7 business days to reflect in your account. Again my apologies and hope you have a wonderful day." They are offering to reimburse the difference in the price between an express and a shared ride but nothing to compensate for their driver's attitude and the delay in my trip. If you go to a restaurant and order lobster and the server brings you spaghetti, claiming that the kitchen staff are too busy to prepare your meal, would you be okay with that? Definitely not using them again.

“No”

My friend reserved the shuttle from Tampa Airport. The time we suppose to meet 2.00 P.M.We arrived 1.55 the driver left without us Thank you to the blue shuttle that we got another shuttle. When the person working at the desk told us that the driver was on the bridge and will not return to pick us up. Going back to the airport we called for shuttle knowing that the driver has left us before, we want to make sure that he will not leave us again.Of course no one answer the phone finely front desk clerk from the Beach Hotel contacted the lady. She told Him that we cancelled the ride. No such a thing the ride was paid there and back. We called the taxi since we were told that no driver is not coming to pick us up. The flight was at 7 AM, we called the taxi. Guess what here the shuttle show up instead picking us first, He went to pick the person one hour early.We cancelled the Taxi witch was not very nice. This company should have more experience and organized people working for them. My friend used her card for shuttle your company owes her one way trip back because we pay cash for the trip from Tampa to the Hotel. Very poor SERVICE

“If the weather is bad, plan on getting there another way!”

Here is the info I posted to their website and any other place I can put it: Hi, thanks for canceling my reservation in Denver from my hotel to the airport because of the snow. I understand that you want to keep your people safe but the person in the slot ahead of me was picked up and the person in the time slot after me was picked up. So when I called to see if you had anyone that could take me to the airport, and you said "No, we are cancelling everyone because of the weather" you were LYING! And guess what, the driver wouldn't take me because I wasn't on his list. So I walked 9 blocks in the cold and snow to catch a public bus to take me to the airport. Oh, and guess what!?! The bus was faster and half the price. So you know what I'm doing next time? Yep, taking the bus. Your rep on the phone when I called also said that since you are the one that canceled the reservation, you would be refunding my money. That hasn't happened yet and you can bet your buttons I'm gonna keep on it. You take it out of my account fast enough. You should be able to put it back in just a quickly. Hope your trip is better than mine was!

“Horrible”

DO NOT USE THIS COMPANY. THEY WILL TAKE YOUR MONEY AND LEAVE YOU STRANDED AT THE AIRPORT. TAKE ANOTHER SHUTTLE COMPANY. THESE PEOPLE SHOULD NOT BE IN BUSINESS.

“Unreliable at best”

We booked for a certain time, the driver showed up when he wanted, didn't apologize, we were late for check-in. As simple as that. Service Value Quality

“Canceled us late at night the day before our trip with three little kids”

We booked and prepaid for our service and received a call at 9pm the night before saying they canceled our service. Very unprofessional.

“Robbed, and manager rudyus hung up in my face.”

One of 2 of my guests staying in the seagull hotel, left a purse in the van. I called the office not even 5 minutes later letting them know that they left the purse on the van. After, calling another 4 times and being put on hold for more than 15 minutes each time; i call back a 5th time the nice lady jackie lets me know that the driver is on his way to the hotel. I was happy she was going to get back her belongings, to my surprise i believe the driver took about 900$ from the purse that was there. He gave me the purse, i told him to wait a moment to speak to the people, and he left on the spot (probably because he was the one who took the money). He dashes out of the hotel and drives away. I call the office to let them know that someone took all the money that was in the purse. I spoke to a girl there, she said that she would let the manager rudyus know, and he should come in contact with me soon. An hour later i call back because to my surprise he didn't call me back like she said he would do. I spoke to the manager, and he tells me that "everything is not guaranteed when you leave something in the van"?! He says it must of been someone who was still in the van because it was a shared ride. However, my guests were seated all the way in the back. Two other people who were on the shared ride were sitting in the first isle, 2 isles away from where she had left her purse. Then the driver shows up with an empty purse. Now, let's think about this. Only 2 other people in a van together who are sitting feet apart. When i called they put me on hold each time for 15 minutes and i called 5 times. When the driver comes here he gives an empty wallet? On top of that, the most horrible part about all this was the manager rudyus. The most rudest person in all of Miami Beach i would say, never have i been answered in such a cold mannered way. On top of just being robbed from the chauffeur in the van, the manager is telling me that he does not care for my opinion whatsoever. Hangs up in my face. I call back to let him know thats not how you talk to people especially when they have just been robbed. He said that he doesn't care at all, everything that goes into the van that is left by a passenger is "not guaranteed". They do not go the extra length. I have been a concierge here for 2 years now, and i have given super shuttles more than about 100 reservations now i see that it's been a mistake. Shady drivers and a shady head manager rudyus (rude just like his name states). If you want a better company more safe for your belongings, and want to be treated in a better manner then you can take another shuttle service. It's called "VIP Shuttles". A great and nice man by the name of Cesar who is a much better person than that puny rudyus. Your belongings might be stolen if you ride Supershuttle, Super good way to get legally robbed, and then get told off on the phone to your face.

“We have had great service the Phoenix area, but when...”

We have had great service the Phoenix area, but when we got to Oakland it was terrible. We were told to get our luggage and then contact a dispatch@ 1 {415} 558 8500. We did just that. We waited for over an hour before the shuttle arrived, and then waited nearly another hour waiting for another passenger. We had already payed for the service so I did not want to hire a different cab or taxi to get us home, but I wish I had. The driver was very nice but was totally unfamiliar with Oakland and was getting his driving directions on a Garmin, which was OK but a little unnerving. When we finally got to our home address the driver stopped in the street and we got out. Our luggage and my cane were in the rear of the van. The driver off loaded the luggage but did not off load my cane. The driver made a U-turn and left before i noticed my cane was not there. We arrived in Oakland at 2:10 PM and did not get home until nearly 5:00 Pm. I will use SuperShuttle again in AZ but not Oakland.