Is staples.com Legit?

We had cases of paper and other supplies delivered today. We are on 2nd floor with no elevator. Great service from two very handsome men. They deserve a bonus for all that lifting.

My son was driving behind one of their delivery trucks and a deflector tore off and damaged his car. Truck driver drove off. Staples would never admit that they had a truck in the area or that the truck which wasn’t properly maintained since a wind deflector tore off, was responsible for the damage to our vehicle. My son could have been seriously injured or killed. Very dishonest company!

Since they updated their system last year the rewards number no longer exists I cannot log into my account either I was told today that after 18 months your account is deactivated. So now I have warranties on products that I don’t have access too. Their suggestion was to create a new account. I think the reason for shopping with them in the first place was the ease of having prior purchase available. I can go back to 2016 and see old receipts but my account no longer exists today. Be careful who you shop with,

I placed an online order for same day pickup of an HP Laser toner cartridge and when I went to the store my order "couldn't be found in their system" and they later canceled my online order and charged my credit card for it the day after they canceled it. They now refuse to refund my money and tell me I have to dispute it with my credit card company. This is a horrible company and their customer service staff are equally horrific. Stay away!!!!!

This experience happened on October7, 2024. I used their new recycling program for office items I no longer had a use for. The first time I recycled 24 three ring binders. The second time I recycled a used printer. Since I never received what I thought would be a credit I went back about two weeks after the original effort to recycle the printer. As I was receiving the paperwork for the printer I asked about the credit for the binders. On the paperwork I had received on the binders I was expecting an email about the reward I would receive via an email. At that time, I was told I would receive a credit for $10 to be used on a $30 purchase at a later date. Fair enough. Then came the problem. I was told that the credit was good for the day I recycled an item and the following day! What kind of answer is that? Not at all fair to the customer. I had no immediate use for the credit but was expecting to use it at a later time. This is no way this should be considered a good way to treat customers. I think they need too change the way they will let you use the credit at a later time of my choosing. They need to change the process to be WAY MORE CONSIDERATE OF THE CUSTOMER. Not a far way to treat customers.

Employees need customer service training. The cashier did not even say "hello". Two employees on the floor seemed more interested in whatever they were doing than greeting/helping me, the customer. Also, Staples store music is terrible! It was so depressing I couldn't wait to get out of the store.

Only received one item from my order. Tried to message them. No reply. Tried to call them. They said they will offer a replacement, 1 week later, nothing has came.

I shop at Staples in Seekonk Ma. The manager of the printing department is Ray.I have to say, it was enlightening to speak to a professional, however besides that a person that takes Pride in his work & company.You can always tell when someone wants to just get rid of you, always in a rush and not listening to your needs.I think that most Negative reviews are because the customer is always in a hurry & the information given to the representative. That’s why there’s goofs ups, & negative reviews.Ray is about the rest in most companies I have dealings with. He’s an asset in the truest meaning of the word.

Update: So AFTER they went & put another order through (ridiculouse I know), I forwarded the invoice to them letting them know we will NOT pay for they're unauthorized transaction, they refunded us on that 2nd order & let us keep the products.Just places an auto-delivery for lysol cleaner and got the auto-delivery confirmation however nowhere does it tell me when our FIREST DELIVERY will be delivered. Chatting 2 X's with ZERO HELP! The auto delivery isn't showing under our account dispite the confirmation, with no way of tracking the 1st delivery.

Visited twice Staple Largo Mall in Florida, they advertise free laminated vaccine certificate...total joke, TOO BUSY you need to come back, employee Brooke very rude!My wife no longer to patronize that Staple store because this employee look at you not interested to do her job that she was hired...In the future we will visit competition.

I went into the Orem Utah Staples Print shop yesterday dejected. I was tasked with making business cards for African dignitaries who would be meeting the governor the next day. I had been to 3 print shops before staples and had been told it would take at least 1 day which would be too late. When I entered John, a kind, knowledgeable young man, greeted me with a smile and a solution. Not only did the cards turn out beautifully but John did it in an hour and a half. He also fixed a formatting error and made sure I wasn't over charged. He saved the day and I will never forget this experience.

Definitely the go-to place for office supplies, no questions about it. They are good with products, stock, delivery, customer support with whatever it is that you need, basic stationery stuff, furniture, you name it. You can get better deals at other stores and chains on some stuff but i dont think it is necessarily worth your while. pretty good choice for one-stop office shoping.

I ordered a printer from Staples because associate said I was getting 2 months of free tech service. Minutes later I received an email receipt and they charged me for the "free" tech service. I cancelled the order and immediately received an email confirming cancellation. The next day, Staples charged me TWICE for the cancelled printer totaling $468.58 and both charges posted the following day. Staples froze $468.58 of my own money which I could not use to pay my bills. Seven days later I received one credit and they still owe me $234.29. This is fraud.

32780-Shasta was very helpful in assisting me with an Amazon return. She patiently answered my questions regarding a shipping lable. As I patiently waited for Shasta to finish assisting a customer who was there before me, a line starting to accumulate. GM "Lucy"walked up and began helping customers who were behind me. She started asking me questions and giving instructions. Her tone was rude and she seemed annoyed. There was no reason for her to even be speaking to me. Shasta was already taking care of the situation.The pleasant energy of my experiencre changed when Lucy came to check out customers as I stood waiting for the return lable to print. It seemed as though Lucy was trying to embarass me in front of the other customers with her tone. I want to say that Shasta was very helpful. Lucy, on the other hand, was rude and quite annoying. Once the receipt printed, Lucy firmly laid my receipt on the counter and push it towards me. Obviously, she is another example of why good Customer Service has declined.

Staples in Greer SC has an employee named “Salem” who took my return from Amazon. Salem needs to be retrained in customer service. She didn’t speak during the return and was generally unfriendly.

Zero stars given - The service at the Tarpon Springs Staples location is truly abysmal. As of today, we are finished here. During our interaction at the print center, Jennifer (Jen) was rude, condescending, curt and dismissive. When I asked for help, she refused. Her representation of your company is unfavorable. The assistant store manager, Angelina, who in the past was approachable and helpful, dismissed my complaint about Jen. According to her, it's a self-service print center that doesn't offer assistance, and employees aren't compensated well enough to offer assistance. This response shocked my husband, who vowed to take our business elsewhere. Become a better company, Staples.

I bought ear candy wireless headphones. The instructions were indecipherable, and they had no charger cord. I got a refund. 2days later I bought Turbotax basic for 39.95. It took me 2hours to fimd it didnt work. It would not recognize any of my personal data. The manager said they do not refund open software. I threw the package down and threatened to go higher. He gave me a refund. Don't buy these products. Harry Williamson03152024

I am at my wit’s end with this Staples in the Marysville Mall on state avenue next to PetCo & JCPenney’s! The customer service on the selling and ringing up customers side was great! Brennan was awesome, helped me out tremendously and went above and beyond to make me feel comfortable! However, on the printer services side of things, the employee was a f’ing jerk! He was some young dude with an crappy ass attitude who wouldn’t help me tape up my package. He just stood and watched me struggle hard core trying to get the shipping label to stay put while I taped it. Needless to say this Staples in Marysville, WA is a joke! That young turkey needs a refresher course on customer service. Brennan was a sweetheart though and helped me tremendously! Thanks!

Trevor was so helpful and knowledgeable he helped me so much thank you Trevor we need more people like you in the world keep up the good work.

Staple in garden grove blvd and harbor had short of staff and the service was very slow, i don’t understand why amazon picked them for return service, i was a first in line but still need to wait for over 20 minutes, if they don’t have enough manpower then do not do amazon return. What’s a terrible service

“Deliver driver”

My shipment must arrive in December 16 this day no text notice that he is coming only I was called by delivery person I ask him to wait me 5 minutes he refused and scheduled it for December 17 I call customer service to pick up my staff they can't locate it Today I sat down to wait my shipment starting 8 AM no show or call I am a prisoner, and I can't do nothing to wait my delivery now it is almost 3 PM no word what is going on I contact customer service they say they don't have information This kind of practice is not acceptable Products used:printer Service Value Shipping

“Worst Service Ever”

Ordered a Laptop online at Staples in Campbell River as they had 2 in stock and said it would be available for pickup in 2 hours. You are given a choice of delivery or pickup at store. I chose pickup at store. Called store and they say no, it would be delivered to the store next week, I said I did not want it then. I have cancer and am going into the hospital soon. I needed it today. They show 2 in stock. They said no I would have to wait till it is delivered. What poor service. I cannot even get a refund till it is delivered to the store so no money for a laptop till then. Really sucks! Tip for consumers:That Staples lies about the availability of products. Products used:None Service Value Shipping Returns Quality

“Richard says they will not honor VALID coupons”

Went to Staples in Alpharetta, the?manager? Richard says I can not use my valid coupon. He said I use to many coupons? Rude about it, I am amazed how bad his attitude is, why issue coupons if customer are told they can not use them. I will go to Walmart. Tip for consumers:Richard was a jerk Products used:none Service Value

“Staples turns a good day into bad.”

Staples knows how to turn a good day into bad. I ordered (#*******157) a Brother printer for my homework. They sent it a few days later, but shipped it back because my address was wrong. No it wasn't. It was awful trying to fix this because at every click of the mouse, the company pumps ads from every direction. I finally got an email saying it would be redelivered and was notified it was on my porch. No, it wasn't. It was returned. Back in the barrel, same frustration. The email said it will arrive today. Nope. I'm stuck. I contacted them by email, phone, and chat. The BROTHER HL L2400D is $10 cheaper at Walmart. I ordered two printers from Staples, my first and my last. My name is Lou and I stand by all of my reviews. Tip for consumers:It feels like their shipping is in complete disarray. Products used:I ordered Brother HLL2400D but they failed to deliver three times. Value Shipping Returns Quality

“LINE TOO LONG WAIT TOO LONG”

I usually go to staples in Mount Vernon NY and the store usually is empty except for the Marketing printer department which the line is very long and you have to be prepared to wait at least 2 hours in order to be helped. This department needs more people working it's really not acceptable the waiting time we spend on the line just to request something simple. I hope this message can be noticed and heard. Thank you Service Value Shipping Returns Quality

“Staple It Together, Staples”

Staples' delivery service is anything but reliable. My order arrived two weeks late, and when it finally did, half of the items were missing. Customer service was unable to provide any solutions, leaving me to deal with the mess on my own. If you're looking for a hassle-free shopping experience, look elsewhere.

“Good enough to WOW!”

I needed materials for a presentation on the same day. Staples in Wilmington DE has not failed me yet! Chris C at my local store (110) proved to be a superstar at a critical moment. And he was professional, polite and accommodating! Those copies printed to my exact specifications made my program go from good enough to WOW! Thanks Chris C! Service Value Quality

“Great, attentive service”

Although I shop at Staples for supplies, my last visit was solely to solve a problem that I was having with my Samsung tablet. This very knowledgeable associate spent about 15 minutes figuring out what was wrong and advising me what to do with it. He did not ask to be compensated for his time and he did not suggest any product to purchase. I have found Staples staff to be very willing to help and not impose anything on me, which is why I feel very comfortable going there with questions or to get supplies. Service

“Unacceptable, Bad customer service”

I run a business and ordered ink from Staples on a Monday. They claim free next-day delivery, that is a lie. I checked my order's status on Tuesday, and the item didn't ship. I contacted customer service and she said it would arrive on Wednesday mysteriously not long after the call I got a shipping notice. The next day I got an email stating the delivery driver left my order at the warehouse and now it will be arriving on Thursday. I contacted customer service and after a 30-minute back and forth she offered me a 20% discount. Save yourself the time and stick to Amazon. Service Value Shipping Returns Quality

“Online customer service sucks!”

Phone number is not answered, chat does not work. Ordered printer on 11/27 and order said it would be delivered on 11/29. Checked their site order and today it has not been processed. I can't cancel the order and have no idea of when it will delivered since I cannot get in touch with them. Will not buy again from them! Service Value Shipping Returns Quality

“Never received what I ordered”

I placed an on-line order of 2 cartons of 10 foam boards measuring 30x40. These can only be purchased on line because of their size. They can only be ordered by the carton so they can be shipped safely and not damaged. Well, I received two boards! Just two. Someone actually opened a carton, took two boards out and wrapped the bottom and top with plastic and sent them to me. Of course they were damaged. I laughed this off with Kristine, the very nice Staples service rep. She reordered my boards. Staples actually sent out a huge truck to pick up the two damaged boards but didn't have my replacement order on that truck. ( What a waste of time). Just got off the line and now they say my replacement has been lost and I cannot reorder as they are sold out. Pretty ridiculous to me! Now I have to wait for my $116. Refund! Staples- get your act together! I will shop elsewhere now as I still need those foam boards. Products used:None as they are now out of stock, Value Shipping Returns

“Copy print center”

A very poor customer services. The kids that are behind the counter has not skill to talk to customer z they don't even look at your eyes when they talk to you or answer a question. So sad. No manners. Service Value

“INK Cartridge's Return”

I work from home. Because I am on oxygen - I do not drive. I have 61 empty ink cartridges to return to Staples. THEY will not allow me to return them and get credit with my rewards so I can purchase other items. They said I can only return 10 at a time and I need to purchase $50.00 in ink to even get the rewards for returning the ink. THEY are not helpful at all and will not make any exceptions. Tip for consumers:They are horrible and will not work with you when you have health issues. Service Value

“So this is how Staples shipped my plastic organizer cart”

I think a picture is worth a 1,000 words. I ordered this plastic organizer cart from Staples... price is $51.99 so not exactly dirt cheap. I found it sitting in the middle of the sidewalk in front of my house at around 4:00 this afternoon and this is how it looked... no wrapping whatsoever, and banged up from having slammed into everything in whatever truck it came in. It was also filthy dirty. By the way, no one rang the doorbell when they delivered it... maybe they were afraid I was going to refuse it. Shame on you Staples!

“A joke”

This ghetto place can't even print a document because there print me system is way too slow and computers want to rob you and load really slow when we're paying by the minute I spend 38 dollars on 6 pages all by the minute then 2 dollars just for it being on color that's not including the actual print. Straight robbery, y'all need to get y'all store straight. Especially when people spending there money Service Value Shipping Returns Quality

“Best Writing Pens”

Ok… this review is for the pen snobs! If you're particular about what you write with, start on a new page when you make a mistake you can't erase, or just like good pens, this one's for your! I used to think I'd have to spend more money for a better pen and writing experience, but I found Pilot G-2 pens and never looked back. This review is specifically about the. 05 extra fine Pilot G-2 pens in blue and black ink. Smooth writing EVERY time which makes for continuous strokes, faster writing and more beautiful pages. Tip for consumers:Check for current specials, they’re always offering some type of promo, even on pens! Products used:Writing pens Service Value Quality

“Do not order online cuz they will rip you off”

Would give them 0 stars. Ordered 5 boxes. For 2 weeks kept getting emails saying order delayed. Told them to cancel. One reply of many said they would cancel. Next email said order delivered and I could return it, but order was not delivered and they ripped me off. Will NEVER deal with Staples again. This has not been resolved and they stole $21 from me for something I never received.

“Can't beat Staples.com”

For basic business items I've become a Staples.com fan. Last time I ordered some ink the shipment arrived the next day. That's pretty amazing to me. Never had an issue with ordering. I've found their prices to be competitive, and good products. Maybe not always lowest price but close. Put it all together, Staples.com has become my Go To option.

“I recommend!”

I recommend this store for anything in terms of office supplies - they can provide any piece at reasonable prices. I`m constantly getting the supplies for my friends small business and never had an issue.

“Great products...!”

As an office product need this is my all time favorite place to online shop. Great products, price and shipping! Their delivery policies and service are very good. Their store sales folks could be better informed about location of items in their own store. A minor frustration.

“Outstanding service@Rt. 46 Totowa, NJ store. Aaron, Sales Manager and Edith, $#*!'t Sales Manag.”

I am an attorney. I have repeated deadlines, etc., requiring various Staples products, services and more importantly knowledgeable advice. But for AARON, Sales Manager's assistance I would never have met my deadlines. I was also greatly assisted by Edith, Assistant Manager on several occasions. I noticed that they did not only treat me w/ personal service, but also kindly helped others. Staples deserves the name Super Store because of them. Reliable! Catherine

“I was in a tough spot”

I was absolutely in a tough spot because my client needed some last second changes to multiple documents right before a major meeting. I arrived at this Staples location from out of town in an Uber trusting that they could get it done. Not only did Carey S., the Print & Marketing Production Supervisor, save the day, the whole team stayed after closing long enough to complete the mission. The meeting was flawless the next day due in large part to the grace, professionalism and teamwork afforded me by this Waltham MA Staples team. Thank you so much! Products used:office products, printing Service Value Shipping Returns Quality

“Beware of difficult return policy”

I ordered computer monitors for my company and while they arrived quickly, the return process has been very trying. The monitors were of poor quality, so I wanted to return them. I'm still involved in a 3 week process that will likely take another 10 days to complete. It's really unbelievable. Buyer beware!

“Great computer techie, but inconsistent service”

Because their computer techie Ray is so good, I decided to replace my dying old computer with a new one from Staples. They were very good about keeping to my budget -- but failed to install Microsoft Office, even though we agreed which plan I needed and what it cost. I even ordered a new printer. When everything arrived (2 days late; Ray was sick): no Microsoft Office. It's now the following week and I can't access my attachments. Business is floundering, they keep projecting "it'll be Monday for sure" and it isn't, now it's Thursday for sure. I should have gone to my reliable small business Jeff at Unistar in Toronto who'd have had everything running by now. If this isn't operational Thursday, I'm returning everything and avoiding these big companies in future. Staples doesn't answer their phones or return messages, and now they're not answering my emails either. Not happy at all.

“Problems with credit site”

The shopping site is fine you can find most of what you need works fine like office depot. But, the problem is after you have purchased going on credit site; it is financed through Citi but for some reason you cannot log on from their site.It doesn't revert back to main Staples account. So I always have to go back to Staples email and link from there; Once you log out it reverts back to Citi and you can't log back in; won't recognize your info. So you can't save bookmark. It's irritating. I log on thru Mac. Service Value Quality