Is shopandship.com Legit?

I sent the package to France; it arrived on May 29. I have proof of the delivery, but until this moment, my package isn't in my account.I've sent several emails and Facebook messages, but they haven't done anything. They just make excuses. I asked about a refund and they told me to wait until they find it.Then they start the same thing again, asking for the tracking code and proof of delivery, just to buy time. Worst company, terrible employees.

The most dreadful non service service around. I'm truly disgusted by this company. Bloody dreadful. They owe me about 2000 aed in lost deliveries Hate them

Removing all emotion from my experience, this has been the situation.23/5/24: Ordered a jacket valued at $1000 from Coach Canada and used Shop&Ship forwarding service to ship to my business in Perth, Western Australia.29/5/24: Order arrives at Shop&Ship Aramex faciltiy.4/6/24: Package (Order) leave Canada for Sydney5/6/24: All postage and fee costs paid to Shop&Ship16/6/24: Package arrives in Sydney27/6/24: Package leaves Sydney to Perth27/6/24: Shop&Ship notification in my profile claims that package had an attempted delivery. Originally, the attempted delivery stated that it tried to be delivered at 9:05pm. 28/6/24: Shop&Ship notification in profile then updates the attempted delivery time from the previous day to 3:05pm (I have CCTV footage showing business was open)8/7/24: After no movement of the package, i phoned Aramex and was told they would monitor package and escalate. From there, everyday up until today 15/7/24 i phoned Aramex in an attempt to locate my package. Was told on more than 5 occassions that the emails were sent to the Perth warehouse for location however they went unanswered. Their staff told me they have no direct line of communication with the Perth warehouse, no phone number exists and everything is via email. I finally managed to speak to someone in a call centre in Australia who tried their best to assist me in locating the package. During this whole process, i was not contacted by S&S nor Aramex other than a reply to a ticket being opened because of the staff at the AUS call centre.15/7/24: In the AM, i phoned QLD call centre again and was dismissed by a rude staff member who said this is not their problem and Aramex is not affiliated with S&S in any way. This is incorrect as, Aramaex owns S&S. I asked to speak with Lynn who was the only point of contact thus far who sympathised with my situation and helped me as much as she could. She stated that the package has been considered lost as it cannot be located. I contacted S&S via facebook in attempt to get some resolution. At 1:47pm AWST i received a reply from S&S on Facebook stating they tried to call me but the line was busy. This is incorrect as i had no had received any phone calls, nor was i on the phone in the 3 hour prior to receiving this message. I replied stating these facts and the staff admitted to lying to me about the attempted phone call.Its 8:14PM AWST and i still have no received any contact from any S&S or Aramex staff. I have no received any compensation nor my package. I have lost alot of money and even more time. My opinion: The item that has more than likely been stolen by staff (Packaging showed the brand and was in possession by Aramex employees before it was "lost". The item limited edition item and is completely sold out so i have no way of acquiring the item again.

I live in UAE and twice so far I've lost my shipments with them in USA NY address, 1st time they said they've received an empty package, 2nd time they said my shipment was delivered and I got NOTHING!!!The worst is their way of trying so hard to make it the customer's fault so they'd just close the case not interested in actually investigating. Extremely disappointing!

They don't even deserve one star. One star for them is praise! People say it is the worst service one can get. I disagree; there is no service at all. They are all dead. This company needs to shut down and be done with, and whoever works (obviously not working) there should never be allowed to work anywhere else.Telling about my awful experience will not change anything. I will never ever use them because I genuinely wish everybody does the same so that eventually, this scam company goes bankrupt.

Worst service ever made because of the following:- They won't tell you about all the items that get rejected by your country customs authority.- No hotline to talk to anyone from their employees. The only to reach out to them is by creating a request, and you'll end up getting a templated reply. Moreover, the employee using that template will close the ticket right away without making sure you get the support/info you need.- Awful clearance team with no way to reach out to them.- They don't respect their customers or take their issues seriously.

Disaster service! every day they repeat the same sentence "we have raised a claim and wait for 24 hours to get response from us". The customer call center does not give more information than what you see in your screen! Impossible to reach to their operations management!

They will lose (or steal) your package and blame you for not picking it up!!!!And basically, nothing you can do about it... Try going to their contact page... The only options they have is if you want to edit your profile or deactivate your Mailbox. So they are so perfect, you never need to complain. I will really think twice before ever using them again.

There is no way to contact a human to have any issues resolved, at this point I assume I have lost $1000AUD worth of goods. My package has been sitting in Singapore unassigned to my account for almost a month. Their website claim form will not search for my tracking number and I have been waiting for someone to answer my case for weeks. The AU phone number on their website is for the local aramex courier and is completely useless. Customer service is literally non-existent, its infuriating that I can see all the details of my package sitting there and ZERO way of adding it to my account.

My order was damaged by the Aramex team and they started blaming the supplier even S&S protect useless. I opened tons of cases. Contacted them on Twitter, and Facebook, phone, and emails. They keep blaming the supplier even though they know they are responsible for that. WORST SHIPPING COMPANY IN THE WORLD

My shipments were messed up twice. Firstly, it was mistakenly shipped to my previous address, despite updating it with Aramex. I had to personally retrieve it. And now, although I’ve made the payment, the app does not reflect it. Wonder what’s happening to this company.

Don't fall it is a scam, I tested them with cheap product and they added it to my account, I bought something cost over $900 and boom over 1 month now trying to reach them, with no replyIn there term if you don't claim the product in 7 days they will sell it in auction

The ring I ordered was very poor quality. The engraving was tarnished and illegible and it looked nothing like the images on the website. When I asked for a refund I was told I could keep the ring and have 50% refund. I didn't want this so asked for a full refund and the return address. I was told they would give me the address in 72 hours (!!!!). Unsurprisingly, this wasn't provided. Obviously, this company have no intention of providing quality goods, decent customer service or refunds.A complete scam.

Worst company ever especially S&S.works pretty fine once you create an account with them.after few months it turns out to be a total mess. i always had problems with every single package i sent to S&S. last once worth 700 euros of official papers.am dumb to think aramex will handle it fast. got lost and they offer to compensate back 13 USD (was only the amount of shipping written in invoice)now i must travel to poland ticket+ re do all official papersworst of all.if you send anything to S&S France...goes immediately to Prague WHY???????

I have ordered a watch from UAE to Saudi Arabia with this package forwarding company and i got them kinda on time. The only problem was hidden fees whereby they charge me extra appropriately 50 sar. Customs 367 sar.

I purchased a Daniel Wellington watch as a gift for my friend and I sent it to them. Once it was shipped, the company requested the invoice. I reached out to Daniel Wellington for the invoice and forwarded it to them two days later. However, they informed me that my package had been destroyed because I hadn't sent the invoice on the same day. Despite multiple attempts to contact them, they continue to claim that they cannot locate any package.

I been very impressed with shopandship.com. I bought two mirrors from UAE and had them delivered to Perth, Australia. The Australian store was out of stock. The package only took about 48 hrs to arrive in Sydney then about 7 days to get to Perth (which isn't unusual for road freight). Delivered in perfect condition. The mirrors worked out cheaper including the freight charges than if I'd bought them in Australia. The invoice upload and payment system worked fine.

This used to be a really efficient service but they've since passed their efficiency peak and their service is now really really poor, I'll just take a chance with regular postal service next time around and skip the disappointment with s&sUPDATE: 20 days after they received my item from the seller, they still can't deliver it. They come up with all sorts of cock and bull story as to why they haven't been able to deliver. Please avoid these guys at all costs if you can, they don't know what they're doing.

SCAAAAAM !!!! I created an order from, i paid the subscription , and delivery fees , the item marked as delivered.nothing recived at all , support not answering very ******** bad experiance , AVOID ! i just checked trust pilot i saw 99% of pople like me !!! Scaaaam !

Wrongly deemed an item as unacceptable , opened cases with no response , they finally answered a DM on facebook ! Eventually through pushing and pushing got the delivery but didn't need to be so hard. All the reviews below are right wouldn't recommend

“Scumbags”

Kept my parcel a month, no response to emails, i got annoyed and ordered them to return to sender, they sent it an unknown address in usa to piss me off, thats what you call low life scumbag the owner is scrupulous and going jail soon as ive put a case against them Tip for consumers:they are scrupulous, if you get annoyed they mess about with your parcels Products used:vitamis Service Value Shipping Returns Quality

“AVOID! SCAMERS THEY OVERCHARGED YOU AND FALSIFY THE WEIGHT OF THE PACKAGE”

I have order a pair of slippers less than half a kilo. They have overcharged me for triple the weight. PLEASE AVOID THEM,I WILL PUT IT AS WELL ON SOCIAL MEDIA SO PEOPLE WILL KNOW TO AVOID Service Value Shipping Returns Quality

“Avoid at all costs”

Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a month of confusing back-and-forth and paying all the arbitrary fees, my package was delivered to an unselected location. The lack of clear directions made finding it a nightmare. Moreover, the absence of an online payment system forced me to visit Aramex in person multiple times, further adding to the inconvenience. It felt as if they were holding my package hostage, with threats of destruction if I didn't comply. Please, avoid this service. It's a labyrinth of hidden costs and poor service, seemingly designed to cheat customers out of their money. Tip for consumers:Absolutely abysmal experience with Shop and Ship! Initially, their website presented a seemingly reasonable 80 dirham shipping cost. To my dismay, they demanded an unexpected 250 dirhams extra, citing a 'maximum package value' clause in the FAQ, which felt very deceptive. Two weeks passed with no word, until they asked for the initial 80 dirhams. To add insult to injury, they hit me with an inexplicable 500 dirhams tax, allegedly mentioned in a hidden corner of their FAQ. Despite enduring a mont Products used:shipping from europe Service Value Shipping Returns Quality

“In Distress and very upset with the communication”

I had a parcel which was supposed to be sent through shop&ship but they refused to send it due to some reason. Then till date i have been trying to contact them and get another agent to collect and send to me but unfortunately there is no one traceable and contact number does not pickup the phone. Very unprofessional attitude. I have been working with them since last 15years and now they seem to be very unresponsive. Every time there is new person who sends an email. Tip for consumers:very unprofessional Products used:shipment Service Value Shipping Returns Quality

“Customer support is awful”

I moved countries and tried to update my shop and ship details. Customer support kept closing my tickets without doing anything, after a week they just cancelled my account apparently to stop me raising any new tickets. I can't create a new account because their system says my email is associated with an existing account.

“Stupid people working in the customer service”

Stupid people working in the customer service who have their head stuck in someone else's Ars and do not think and not capable of reasoning because the IQ is below ZERO. Lack of accountability and respecting customers. We lost it, it is customer problem. We broke it, it is customer mistake. We do not know what happened to the item, as SNS, we does not care, it is the customer problem. Please change you Motto on your website: DO NOT BOTHER US WITH OUR PETTY PROBLEMS YOU SHIP IT, ANY PROBLEMS WITH IT, NOT OUR PROBLEM PAY MORE, GET LESS THAT'S SNS WE LOST IT, WE DO NOT CARE... Service Value Shipping Returns Quality

“Horrible to say the least”

I have had a shop and ship account since 2013 I started in Dubai then moved to India Recently I moved back to Dubai and wanted to change the address back to Dubai I couldn't edit it on the site itself, tried contacting S&S through email, on their website, instagram and facebook They do not have any contact number Do not respond, even though I told them I have an expensive shipment that was sent to my address in UK. It was a free lifetime account. They deactivated it, my money and items are lost And now they are asking me to sign up to the premium membership Complete lack of ethics, customer service or anything Horrible horrible people Products used:none Service Value Shipping Returns Quality

“Worst Services”

I am following up for one of my shipments for more than one month. Still, i do not received my shipment or a proper explanation

“FRAUD”

I shipped a package with this people they received it in the USA sent be the bill to pay for the final shipment and deliver to UAE which I paid since 4th feb today is 15th of March I still have not received my package with no explanations from them. I was just told my package is missing and they do not refund.

“The WORST customer service ever!”

I subscribed for the FLEX membership plan and asked for a refund in the same day when I found out their US address is located in a state with sales tax. Their FAQ page says, "If for some reason, you are not satisfied with our service, you are entitled to claim for a refund within the first 1 month of your FLEX membership." I have submitted a request for a refund on 26/01/23 and they have closed my request on 01/02/23 with no response! I have submitted another request asking for the reason why they are not responding but it still open since 4 days ago. Service Value Quality

“Horrible”

A bunch of incompetent people. The customer service is made of individuals that rather than solving the issues are going to fool and lie to you. They promise to open complaints and call you back. NEVER HAPPENED. I have placed multiple orders with them and none of the delivery went smooth. Unable to deliver to the correct location, unable to deliver on time. They are expensive and they app is not even working correctly. WILL NEVER EVER DEAL WITH THEM. 8 orders 12 issues, resulting in me calling them 2-3 times a day to follow up. Tip for consumers:Do not use this service Products used:Personal Service Value Shipping Quality

“The worst shipping services ever…”

The worst shipping company I have ever experienced. Arrogant staff, trying to screw me every time I use their crappy services, very high charges with no consistency at all for sane shipment recurring over and over again. Last attempt to screw me this time: a pair of sunglasses with a weight of 80lbs (!), and they are requesting me to pay AED 1,366.00 as shipping charges! The real weight should not be more than 400g. I am still contesting the case, and I have submitted a complaint to Dubai Consumer Rights. Definitely I will not use this company anymore, and I strongly recommend not to use their services.

“The worst level of staff”

I needed some medical items urgently for a sick patient in Dubai and the items were available in Singapore. I ordered it online and gave the Shop & Ship address of Singapore. This process was done earlier several times and I never had any issue. The items were delivered on the 11th if April but I never received any notification from sHop&Ship. I checked with the company of the medical items and they told me the items were delivered urgently by their driver and sent me proof of delivery with the signature of the Aramex staff as well as the official stamp of Aramex logistics. I contacted Shp&Ship and received some of the most unacceptable responses which no self-respecting person or company would ever give. One of the replies by email was exactly worded as this "Even we cannot find your items!" whereas on twitter their staff was more intent on mocking me and kept on repeatedly asking me to show proof delivery in spite of the fact that I uploaded the document several times! Each time this disgusting staff typed the same message with a smirking sarcastic emoticon as if he was mocking me which is totally unacceptable and I will not remain silent on this! Ultimately it was through my own earnest efforts by contacting the office in Singapore and reaching out to their VIP office manager that they did find the items and dispatched it by Aramex. It was clearly a major lapse on their part. Needless to say, the items arrived too late and the patient's condition worsened due to this mess and I have a supporting medical report to testify this matter as well. Not at any time did I feel I got any support from their team either by email or social media platforms and this warrants a legal complaint specially upon their staff who mocked me repeatedly by asking for proof of delivery even though the proof was sent. Tip for consumers:the worst level of staff ever seen Products used:Medical items Service Value Shipping Returns Quality

“The worst company of all the worst”

My parcel had been stock with them since November 13,2022. When they receive my parcel, it was intact and in perfect condition but due to their poor handling, my items got squeeze and eventually damage. The stupid thing is they are asking me to pay in full as they clearly stated in our emails that they refuse to take any reponsibility towards their actions. It had been almost 50 days now and my parcelnis still with them and we justvkept going back and forth for nonsense conversation. THEY DO NOT LISTEN TO THEIR CUSTOMERS. Basically, what I think is that They are interested in my package and wants to have it for themselves. This Company is not worth a single trust. Pls. Do not take risk of entrusting them your SHIPMENT as they will either take interest in your product or just treat your parcel as garbage. Considering they are very expensive. A complete rift off. Parcel number: *******590 Service Value Shipping Returns Quality

“Worst”

I bought 6 foundations from the same seller on amazon. But due to some complications the seller sent the foundations on different dates. Before they arrived at shop and ship, i specifically wrote them that they should not ship the products until all of them arrived so that it can be one parcel instead of multiple. These people acknowledged my email, But surprisingly checking my shop and ship app after 2 days am seeing that 4 different parcels are coming my way... like what the heck?. Now am required to pay for 4 packages instead of one After this am done with them Please someone recomend me a good one that actually listens to the client instead of this guys From an angry client in malawi Service Value Shipping Quality

“NEGATIVE 0”

If there's only a -0 rating, that is the one that this crap and rubbish of a company deserved. It's been more than 2 months that I was battling with an issue for a certain shipment. The shipment weight was WRONG so obviously the charges is wrong too. The difference is almost 2kg! I have emailed them many times, multiple calls, multiple follow ups, BUT NO RESOLUTION UPTO this day. The most frustrating thing is, they actually acknowledged that the shipment weight is wrong and that they will correct it. BUT 2 MONTHS LATER, NO AMMENDMENT AT ALL. Their responses is mostly a copy paste emails that it seems like you are emailing a robot with a name. Talking with them over the phone is worst! DISGUSTING CUSTOMER SERVICE EVER! I ended up just paying the WRONG SHIPMENT CHARGES, and guess what?! They haven't delivered it! I can't just let go of that shipment as it contains important stuff. I REALLY DO HOPE THAT THIS GARBAGE OF A COMPANY WILL SHUTDOWN FOR GOOD. And I hope all the people in this company that are not doing their job and caused me this distress will face a BAD KARMA along the way. I attached the picture of the shipment info that has different weight stated from their rubbish app and different weight stated in their sms, BOTH ARE THE SAME SHIPMENT. So you can see that their internal system are disorganized. SHUT DOWN SHOP AND SHIP! YOU ARE A GARBAGE COMPANY. Tip for consumers:STAY AWAY FROM SHOP AND SHIP if you want a smooth and decent service.

“Please find an alternative”

Very unprofessional, very rude, very unmannered... They sent me a package which I didn't order, and they insisted that I should pay for it, and when I refused to pay, they closed my account... Service Value Shipping Returns Quality

“Really ugly service at high cost”

I strongly suggest to avoid this guys, they will charge a fortune, with 0 client support, not contact number and lousy service! Service Value Shipping Returns Quality

“Terrible service”

I am writing this message to express my extreme dissatisfaction with S&S services and overall waste of my time for the last two shipments. Last shipment, there was an error from S&S they overcharged, and after several emails and phone calls issue was resolved and a credit was issued. I was advised to use this credit for next shipment by sending an email to *******@shopandship.com, which i did but no response. The shipment is on hold since last week, payment issue still not resolved for this shipment and its a total waste of time and energy. It is definitely not worth is to spend so much time in chasing and explaining S&S again and again same thing, which is in fact not my mistake rather their mistake. Service Value Shipping

“Bunch of thieves”

They will keep your stuff if they so desire. Their customer service is non-existent. You have to chase them on social media and still you'll get automatic responses when it suits them. My shipment was supposed to be two boxes but it never arrived to my mailbox and when I chased them, they said they only found one box. The other has been lost in the limbo or more accurately is being used by someone over there. Bunch of thieves. Believe the reviews and don't use them especially for expensive orders. I lost nearly $190 worth of stuff, don't repeat my mistake.

“Their Japan facility puts 2x 3x the actual shipment value FRUSTRATING DISAPPOINTING”

I ordered something from Uniqlo Japan on the 13th of April and it was delivered to their facility on the 15th of April but they took 4 days (19th April) to link the shipment to my account and this was done only after I submitted the shipment information in the "Claim Package" feature. Now to my surprise, the shipment value was mentioned as 36,000 JPY whereas the actual amount of shipment was 16,930 JPY (more than 2x). I immediately opened a complaint by email where I clearly said I have the invoice and can also submit proof of payment and requested to amend the amount. Somehow on the 20th of April, the shipment value was confirmed by the Dubai team for 36,000 JPY with no invoice and no proof of purchase. Later I got a reply saying I need to update the invoice in the "My Shipments" option on their website and when I went over there, I can't even find my shipment, I could see my other older shipments which were already delivered to me. So I replied to the same email saying I could not find the Japan shipment with the screenshot. There was no response for a few days and later I got a reply saying that once the shipment is linked to my account, I only have 48 hours to update the invoice and they can't do anything about it. The shipment arrives in the destination country on the 28th and the amount is still wrong and I kept mailing them asking to amend the value. They still said they can't do anything about it and I refused to accept the delivery. After speaking to so many agents, and attempting several requests again and again, one of the staff membered took my request seriously and updated the amount, today is the 6th of May and until now I haven't received my package and today they are saying they will "try" to deliver it. Tip for consumers:Please use their service when you can wait for receiving the delivery for 1 month. Products used:Shipping Service Service Value Shipping Returns Quality

“Scam”

Scam. Please avoid. They stole my product and never delivered. All they did was come up with drummed up Customs charges based on an over 500% overestimation of the value of my item. Absolute frauds here, and they will confiscate your products if it's valuable and use it for themselves. Please avoid. You were warned. When you read their reviews on Trustpilot you'll see that literally none of their customers has anything good to say about them. They CANNOT be trusted, and will NOT deliver your item, I made the gross mistake of transacting with them. I have two shipments I sought to forward through them. I have lost money, and did not receive my product. You should AVOID their parent company, Aramex, all subsidiaries like ShopandShip, and any and all of their affiliate companies. Tip for consumers:Do not use ShopandShip Products used:None. Service Value Shipping Returns Quality

“Stay away from this company!”

My order has been sitting in their NewYork facility for three weeks now. I keep receiving a copy paste reply that they will update me about my shipment. Nothing has been done. Someone has clearly decided to steal it. Have read so many same reviews where packages have been stolen by Shopandship.

“Unexpected Charges and Pathetic Support”

For a shipment of 4kg package, the total charges is AED. 435 ($118) out of which they claim AED. 260 is customs charges and have been following up for the customs invoice over phone and email for the week but not provide at all (Case Ref: DXB/0622/*******). Careful of the unexpected charges while shipping with them and their excellent support. Service Value Shipping Returns Quality

“Review for Shop & Ship service powered by Aramex”

I'm considered to be a customer with them since 1/10/2016, I see their service is great and only after from 6 - 24 hours the item added to my account, I used the service to buy things from USA through amazon.com and everything was great they have some disadvantages as they do not gather shipments in one package and their service fee is per half kilo sometimes your shipment weight do not exceed few grams and you still have to pay as half kilo, I think that is everything but they have something special they gave you an address in about 18 countries including Dubai in UAE I guess there is no service provide this country except them if you would like to shop from uae.souq.com.