Is scopely.com Legit?

Horrible company! You cannot be successful at playing their games without investing a significant amount of money on in-app purchases. They also ban people from playing and revoke access to your accounts.They don’t deserve even 1 star. Shameless!

Horrible company. They took an excellent classic game, scrabble, and turned it into horror show of bots, ads, popups, screen freezes etc all designed to make playing it almost impossible. I hope they go bankrupt quickly so someone reputable can buy and resurrect the Hasbro scrabble game on line.

Their game is sooooo bad for pay to play. Costs extreme amounts of money to play. If you buy, they jack prices up even more. All they care about is how much money they make. Then if you open game on different device they will ban you. So if you are going to play dont ditch your device you downloaded the game on. Customer service also slow and unhelpful. I hope everyone stops playing this fraudulent game.

Service is horrible, only thing they want is money

These creators of this Monopoly go game are some greedy frauds. Their goal is to get you to buy dice and keep you from winning.

My account was banned 3 weeks ago and I am furious about being accused of something, I didn’t do. I am contacting any and everyone I can to resolve this. I will not give up because your company has insulted me, judged me, and has treated me wrongfully. I will contact the BBB soon as well and continue with this, until it’s resolved and justice is served. I have contacted customer service in the game, many of times. I am tired of the automated system and Bots not responding to my questions. That is how I know they are Bots or automated. Just because many are cheating, doesn’t mean others are as well. In the Monopoly Go game I like to save cash up for many months. Then I will build all at once and level up quickly. I have heard from 100’s that many cheaters are building very fast as well. I am sorry but I am not a cheater and one of them. I don’t know what your game detects but it’s wrong because I didn’t cheat. I am a 44 year old male, has a house, good job, and it really upsets me that your game people are accusing me of something I am not doing. I have asked for proof of what I did wrong but not 1 customer service rep can tell me! Why is that? How can you ban me but not tell me what I did? How is this right? This is injustice and very wrong to do. I have seen many complaints of others being banned as well, that didn’t cheat. It’s sad when you got many being banned due to cheating but got players that have full time jobs, stressed out, have stuff going on, and play the game to relax and vent. Now you want to take that away from many innocent players. Now I have seen many cheaters, your Bots getting very high scores in 1st, and seen other forms of cheating. I have reported people for cheating as well. I just want justice and just want my account back. I have a group in Monopoly Go as well on Facebook. Many are waiting to see what is going on with me. Many spend lots of money on this game. Would hate for y’all to lose many players due to trashy customer service, not treating me fairly, and judging me on stuff I didn’t do. Please respond if it’s a live agent, answer my questions, and resolve this for me. It’s really upset me and just want justice, and be able to play the game again, with all my friends and family

Their games don’t even merit 1 star, but it’s the only way to write a review.Don’t waste either your time or money on their games. You stand no chance of winning unless you continually feed them money… and even then there’s no guarantee. They have completely ruined the game experience with continual pop ups and animations that add NOTHING to the gameplay.

Been playing Scopely Scrabble since last year. I had 10 playing against me. They weren't on there every time I played some had interval as though they were working etc then they'd come back of an evening or maybe later evening. It was very convincing that I was playing humans then about a week ago every person I was playing their pic frame and tile changed on the exact same day!!! So they can't be people they've got to be BOTs the one player that has me really confused literally has always play within 5 mins of my play and that frame and tile has stayed the same. So players saying they know how to recognise a BOT by them playing literally every time and within a few minutes isn't the answer.

What a joke.I asked to get my Marvel Strike Force account deleted due to not wishing to play it anymore and not having a chance to come back.They ask me for my oldest purchase which I send from 2016 and somehow they still can’t confirm it’s my account, what do I need to do then? Send in my DNA when I make an account? What an absolute joke, when I responded too after they wrote this it just said the issue had been closed.Do better.

Does not delete data when requested! I am trying since a month to get my data deleted, but I never get a response.

6 hour wait for a "live chat" response to a yes or no question.Edit: Was told by support to use a VPN to connect an EU e-mail to the game (all my friends are playing in EU servers, and there's no way for an NA account to move to an EU server); now both my EU e-mail and my NA e-mail are connected to the same Scopely account. It's a real shame 0 stars isn't an option.

Absolute sham of a companyI was banned from the game after spending money legitimately through apple, however when the ban was lifted all the dice I had earned and payed for had gone, I tried to speak with customer support who are useless and they just kept repeating the same sentence over and over. Disgusting behaviour, Scopely are thieves and con artists. STAY AWAY FROM THEM PLEASE

Scopely has multiple issues and simply DOES NOT CARE. Their customer support is completely nonexistent. It’s by text which results in a canned solution which doesn’t address your specific problem and good luck emailing for support. They NEVER RESPOND. I MEAN NEVER. Overnight my game was radically adjusted. I no longer receive double points when working toward a prize and my in game purchases are the same $ amount for dice but I receive far less dice than previously purchased. Presently the reward is 1100 dice with 2200 points required to win them. That’s a loss of 1100 dice to win because the points are no longer doubled. For an app producing billions and billions of dollars in revenue it’s exceptionally greedy, unfair and discriminatory. Scopely seems to have written the book on price discrimination. Between the app being unsupported, price gouging/discrimination and customer discrimination; I’m disappointed and saddened. They’ve customer and price discriminated all the fun right out of Monopoly Go!!! It’s truly unfortunate that Scopely simply does not care. They’ve completely ruined the game for me.

Customer service is crap, they ask for the same screenshots 26 times and tell you different things, deleted the game and will never play a game again from them!

This company is only in it for their “whale” friends. Of something benefits other players for free, due to an error or glitch, they will quickly stop the event or progress or whatever, and either reset progress or take away the rewards earned. They like to use and quote the “subject to change” and “in the terms of fairness” quite well to screw players over. Our suggestions and complaints go unanswered, unless you have spent thousands of dollars. Customer service is useless and not at all helpful. Always generic answers. Lag and unable to log in/load game titles, always is blamed on our “internet connection”. How about taking all the filthy money you earn, and fix your crap? Have never had more issues with an app ever. But of course, I’m not a big spender so this will go completely ignored.

This game is a scam straight up. I lost 10000 dice on this rigged event. Customer Service is radio silent. Meanwhile they are posting giveaways on Facebook and not addressing the issue directly, instead they send us a "compensation" of 40 FREAKING DICE and 250 DRUMS. I cannot get into contact with anyone. How is this legal? This event "glitch" (which I am now convinced was 100% intentional) has really shown how much Scopely DOES NOT care about its users. 0 stars if possible. JUST LOOK AT ANY OF THEIR SOCIAL MEDIA ACCOUNTS, REDDIT, APP STORE PLAY STORE and even a full on Escapist article on this full on debacle.

Company makes games so bad it should be illegal. each and every of their games is p2w and promotes bullying. They dont enforce their own rules if its people who spend and they can do whatever they like in this game. Every new update is a pile of untested garbage and they expect ppl to pay for quality of life changes. if ur not spending on this game u are just content for ppl that do.

Nothing went wrong except that in the free version, MULTIPLE ADS of unparalleled stupidity completely take over after EVERY SINGLE TURN. It becomes unplayable and not worth the hassle after that. Overall the scrabble game plays very well, so it's too bad they couldn't incorporate a palatable number of ads rather than overwhelming the experience.

Would give zero stars if I could absolute scammers

This is a very poor, somewhat childish version of scrabble. I’m sick of being bounced out every few minutes with ads for other games etc. They claim to use the Collins English dictionary, but have several words excluded, eg ‘Jew’ is excluded. Also if you write to ‘customer support’ the first problem is your message freezes on ‘processing’. Then if you do send them a message don’t expect a reply. I’m going to try and find another free version of scrabble, closer to the original board game.

“Thieves and con artists”

Absolute sham of a company I was banned from the game after spending money legitimately through apple, however when the ban was lifted all the dice I had earned and payed for had gone, I tried to speak with customer support who are useless and they just kept repeating the same sentence over and over. Disgusting behaviour, Scopely are thieves and con artists. STAY AWAY FROM THEM PLEASE Also if you try to out them on Facebook they ban you from the group Service Value Shipping Returns Quality

“Star Trek Fleet Command Fail”

Scopely has started to run monthly incursions in this game with pvp events as well and this is ruining the game. I see in chats how many people are pissed and cannot complete the regular features of the game and makes it impossible for non pvpers to play and even the ones who like to pvp are disgusted with the events promoting pvp as it does not give enough time even for the p2p players to upgrade their accounts. I have watched so many players quit and may soon myself as this game is a losing game now we cannot even do our dailies to advance with the back to back pvp events. They also have so many glitches and intrusive programming it crashed 1 pc and is constantly blocking the intrusive requests for private files. Tip for consumers:for a free game they have made it impossible for even paying p2p players to play Products used:Star Trek Fleet Command Service Value Quality

“Scopely is horrible when it comes to games”

I play star trek fleet command and the game gets worse after every update. Lag is horrible, errors and faults are horrible, game resetting periodically at the worst times. Events that are assigned can't be finished. Constant failure. All you get is sorry we are working on it. The only one that needs an apology is the tree that is making 24-7 oxygen for these clowns. So pathetic when it comes to costumer service. Game is trash. I laugh at every update and enjoy watching players quit. 🤣 Service Value Shipping Returns Quality

“Monopoly go”

Scopley have recently rigged Mogo with the dice made them predetermined so they know where and when they land! Disgusting your making people pay when your controlling the dice it follows a pattern everyone has worked it out! Change back to random dice Service Value Shipping Returns

“Scopely incompetent programers and customer service personnel”

This game has become a waste of time playing. It only gets worse the longer you play it. The incompetence of its programers and uninformed customer service are of no help. Do yourself a favor and stay clear of playing this game. Waste of money and time. I know a lot of players who have played for more than a few years and spent a lot of money only getting so frustrated and quitting the game. So don't start and waste your money on a game that doesn't give scrap about the player. Save your money and your time. Tip for consumers:Stay away from this terrible run game! Products used:App: Game Star Trek Fleet Command Service Value Returns Quality

“I'm satisfied”

Maybe a mystery hint for the treasure hunt to help guess but it's a fun game. I enjoy not having to finish the game in one sitting and have had friends I've played with since the beginning with the rewarded play app and continue to this day.

“Star Trek Fleet Command STFC Scopley”

Playing for 2 years +, Level 44,9M Valdore, #1 Alliance I'd love to give Star Trek five stars. BUT. I will not. The game design has become copy and paste, high dollar packs, very slow advancement, $49 to $200 packs that barely give any progression. Does not feel like fun anymore. This game has become a grind fest, with hamster wheels on 11 sides. I have logistical operations job and I have a 2 year old I'm probably $15,000 plus into this game. And struggle to justify Scopely.

“Unethical Company”

The company supports credit card theft and is completely unethical in the way they target members in matchups in battles. Will change speed bars for members just to help them out. When you go to show them videos they can't accept videos over 5 secs and expect you to make a YouTube account to accommodate them. Also will not even look at info when you show them on their own support trying to take credit card info.

“Absolute WORST support team on earth.”

No help whatsoever, you can almost hear them snickering through the emails. Not to mention the game crashing almost every single day; and if you lose something during a crash? They will email you with instructions which when completed lead to another email with further instructions which when completed lead to another email with further instructions. They do this until you finally give up and say this isn't worth ten dollars. I stayed about 6 months so it wasn't just one bad apple the whole bunch is bad. Join at your own peril, you've been warned Tip for consumers:JUST DON'T Products used:Games, one game to be exact, I do not think that they ever get anyone to try a second. Total scam Service Value Quality

“Worst Mobile Game Development Team EVER!”

I have been playing Marvel Strike Force for 4 years and once Scopely took over it had gone from Good to PURE EVIL. Prices have not taken an economic upturn, they have sky rocketed! BUGS, price gouging, events moved to fully pay to win in a year. 100 dollar prices that were 5 and 10 dollar sales. I understand making money off of the sales but to ROB your customers is another thing. Every event cannot be completed without spending. This company is a DISGRACE to any game dev team. I recommend people avoid games that have a Scopely tag on them. Products used:bought offers in the beginning and now FTP! Service Value Returns Quality

“UNFAIR GAMEPLAY”

As all games it started off fun just to get you hooked but as you progress you realize it is rigged! You do not get enough dice to complete in the events, bots are very notorious in this game as well! 8 hours is way too long to receive those little dice you give! ABSOLUTE rip off! PAY TO PLAY GAME! PREDATORY PRACTICES! STEER CLEAR FROM THIS GAME OR YOU'LL BE QUITE DISAPPOINTED! IT OPERATES JUST LIKE A CASINO! YOU'VE BEEN WARNED! Tip for consumers:UNFAIR GAMEPLAY AND PREDATORY PRACTICES Service Value Returns Quality

“Terrible company no respect for it's player's”

Scopely support is awful! If they do respond they will not provide any assistance with problems with their games! They just blame you for it and close the conversation. If you don't pay to play aka wallet warriors they have no use for you! Even known issues that other players are having they deny any responsibility and push you off to the next person who gives the same result DO NOT GET INVOLVED WITH THEM UNLESS YOU LIKE UNNECESSARY STRESS IN YOUR LIFE! Horrible company! Service Value Quality

“Greedy, money hungry, rigged”

Starting the 27th@ 10am admin, and moderators will not be active until the 29th@ 10am as we have joined the strike on MONOPOLY GO The strike is for monopoly go to make the changes we have been asking for since last album. 1) bugs, errors, lost rewards 2) making it more difficult to get golds. 3) not allowing gold trades 4) not offering higher rewards for higher levels 5) removing dice links, capped links, fill bar 6) customer support is no help 7) the game is unable to be played and win tournaments without purchases 8) Lack of gold packs 9) multiple duplicates of cards exceeding 10+ Etc How you can strike is uninstalling the app for two days. You will not lose your progress as long as you have your account connected to Facebook. If you don't want to uninstall then don't play. With many groups participating it's 300k+ people Participating, and we hope monopoly takes our concerns seriously, and implements the change to provide better playing experience for everyone. Or you can keep playing because we aren't forcing anyone to join us but again this group will not be running for 2 days. Occasionally we will have a couple moderators check in to approve posts for those not participating but it won't be as active. Service Value Returns Quality

“Wheel of Fortune”

I play wheel of fortune everyday. I spend a lot of money on this game and get cheated everyday. I contacted the better business bureau about Scopely. Tip for consumers:I spend at least 25 dollars a month on wheel of fortune and get nothing in return! Today I went to collect my free diamonds and they didn’t have any available videos! This is unacceptable! Service Value

“BEWARE THIS COMPANY.”

Been trying to reach Scopely Customer Service for weeks with NO Response. An item I selected to Purchase with Pay Pal in their Store to advance in the game actually shorted me after I paid for it. Was suppose to receive 280 Grade 3 Crystal and only got 11. Finally when I realized they were not going to respond, I contacted Pay Pal to file a Claim for a Refund. Within a few days my Scopeli account account to make purchases was locked out. Some purchases for Monthly advancement are necessary to keep from grinding to a crawl in the game. At this point, all I have spent (Over $8000. 00) is wasted cause I can't advance at all now. Still NO contact from Customer Service. I cancelled the Refund Request with Pay Pal to try to compromise with them, but NO Response. This is a poorly ran Company with NO Customer Service and has established a Game that if you don't spend a lot of money, you are doomed to go stagnant and not advance while I watch all the items already purchased dwindle away. This Game is a Money SCAM and should have a CLASS ACTION LAW SUIT PLACED AGAINST THEM. PLEASE INCLUDE ME WHEN YOU DO! Tip for consumers:Star Trek Fleet Command Review with Scopeli

“Scopely's Star Trek Fleet Command Customer Service/Tech people prefer profit over people!”

I had been playing Scopley's ridiculously expensive game Star Trek Fleet Command for some time now. While sometimes it feels more like work than play, I really liked the team I was on and they made it feel like a community. WELL, I WILL NO LONGER BE PLAYING STAR TREK COMMAND OR ANY OTHER SCOPELY GAME! They have glitches in their game that they WILL NOT acknowledge. Instead they blame their customers---the ones that pay their paychecks. They will not concede to the fact that COULD HAVE issues that do not appear correctly. I spent money on this game. Boy was I a fool. First, this game is EXPENSIVE to buy add-ons. I guess if you don't mind spending $20-$50 or $100 to get what you need to continue in the upper levels then this game might be for you as there is a very small amount that can be bought for $5. Scopely has other games that have much better customer service AND where the prices are more reasonably priced--like $5. IN STAR TREK FLEET COMMAND, THEY DO NOT CARE ABOUT THEIR CUSTOMERS! So if you're playing this game, BEWARE that if you believe a glitch has happened to you, THEY WILL NOT STAND BEHIND YOU! THEY WILL ROLL RIGHT OVER YOU TRYING TO GET THE NEXT IDIOT TO PLAY STAR TREK FLEET COMMAND. I will never play any of their games again, even though I've heard much better things about their Marvel game. I cannot condone a company where they put profit ahead of their customers. WAY TO GO SUPPORT TEAM FOR STAR TREK FLEET COMMAND! This game also can take too much of your time when they give you an incredible amount of tasks to complete. Tip for consumers:That Scopely has many different customer service employees for different games. Some good and some not too good. The customer service team for Star Trek Fleet Command are terrible. They seem disorganized, unreasonable and they seem to NOT care about their customers. Products used:This is a service based company providing no REAL item. Only items to be used during your gameplay. Service Value Quality