Is ruggable.com Legit?

Ruggable is making a fortune on returns. Please note their policy before committing, particularly if you are ordering small rugs. They keep $25 PER UNIT for “handling” charges on a return. I ordered 2 small rugs for my bathroom, was not happy with them and a $150 purchase resulted in a $100 refund. It’s not as criminal if you want to exchange, but I was just not sold on the product, so opted for a refund

Honestly just a crappy rug. I bought a 2x3 rug for my entryway and it’s as light as a hand towel. Additionally, on the product page, it says you can return your rug no matter what within 30 days. Then when I go to the return portal, it tells me that there’s a $25 return fee for each product! The rug was $100! And now I’m being charged $25 because I’m unhappy with the quality? Not to mention it’s a totally different tone than what is pictured. That’s 25% of what I paid for it. I could see if it were a larger rug, but it’s a little dinky piece of fabric. The only way to return it for free is if you exchange for another product, which is telling. So now I’m out of $25 because I trusted the pictures they have on their website. Never again.

No customer service...no live person.Did not send return label but sent outa rug and presumably used my Credit Card. It appears they kept the number.....but how would I knowwhen there is NO ONE to talk to.Beware when a phone number is offeredbut it only refers you back to their website!!Not worth the effort and crazy makingattempts to communicate!!

We bought 2 6x9 rugs two years ago. We love the idea of a washable rug, but the quality of these is severely lacking. After one wash following Ruggable’s washing instructions, the rug cover just isn’t the same. Additionally, the edges curl, the threads on the edges loosen, they get dirty from normal day to day dirt/dust too easily. Again, great idea, poor execution. We’re already looking for new rugs to replace our Ruggables.

Excellent product and service! Easily washed rugs come out of the dryer still looking like new! The difficult part is rolling the rug onto its gripping pad but with concentrated effort that easily done. We recently made our third purchase from Ruggable and that says it all! We need easily washable rugs for certain areas and Ruggable solved the problem. My first Ruggable is almost 5 years old and still looks as good as the day I opened the package!

Two of the rugs l received were obviously used items and even the boxes were poorly taped. Though l don’t see obvious signs of damage but full of lints and dust. l spent more than a few hundreds on the two items and knowing the items were used makes me feel my money spent is not justifiable. Otherwise, the design of the rugs are beautiful. Suggest: Ruggable should throughly vacuum and work on the used/returned items before selling them again.

I cannot say enough good about Ruggable Rugs. I currently own four 5'X7" rugs, two of which I've had for several years and they still wash up great. No fading or other damage. We've also had five dogs and a cat (only three dogs now), and the durability has been exceptional, so I ordered two more when we redecorated our living room. I also ordered two 2"X3" rugs for the bedside. Throwing these in the wash is the best part, especially when you have pets.

I got my first Ruggable in 2021 because I have sons, a couple dogs, and a husband who cannot remember to take his shoes off when he walks in the door. I have since ordered three more. As a clean freak, I consider this purchase as an investment in my sanity. Pros: The patterns somehow hide a lot of sins anyway, but I've had blue koolaid spills that give me heart palpitations lift right up. The rug survived cranberry juice, dog puke, and a hundred other spills. The biggest claim of all, that these are washable, is verifiably true. Cons: The edges unraveled pretty quickly, say in six months or so. It didn't diminish the quality, but did look a little haggard. I'd also say an 8x10 is too big to go in a standard washing machine, but spot cleaning generally did the trick anyway. Otherwise figure a trip to a laundry mat with more commercial machines.

We have four ruggable rugs now and absolutely love them. They continue to improve with their design and function. I was hesitant to give them a try initially feeling that the quality may lack for a living room rug but I was not disappointed at all! It is beautiful and based on our other rugs it washes well. We have a small dog that occasionally likes to leave her mark. When the rug cleaner recommends to get one after the umpteenth cleaning you know you need to try it.

I have just ordered my 8th Ruggable and never want to go back to regular carpeting again! I eliminated my wall to wall carpeting in my remodel, I have officially retired my carpet shampoo machine as I no longer have a need for it anymore! The rugs stand up to high traffic including wheelchairs and walkers. I have purchased a variety of sizes. Doormats, 8x10 runners, 8 Ft round, 5x7, 8x10 and 9x12. (10x14 wasn’t available before). I have experienced a variety of spills from humans and non humans alike. Wine, coffee, urine, diarrhea, a gallon of milk, food. Ugh. They wash beautifully and all the stains and odors, gone!! These rugs handle it all beautifully and saved my sanity. Love Love Love my Ruggables.

Ruggable has repeatedly delivered exceptional products. I now have 7 of their rugs which get heavy traffic from an active family. Even with spills such as 5 eggs the kitchen rug is put in the washer and comes out perfectly. The company delivers what it promises.

I received the Kaden Amber Red Rug, the 2"x 3" doorway size this week. I bought the traditional thinkness and regular pad as our side door will be traveling over it. It's a lovely red and has cleaned up great after a few vacuums, much as I expected. This is my third Ruggable, and my second doorway entry rug, and am very pleased with the quality and how easy it is to throw it in the laundry after tracking in dirt and grim from the outdoors.

They do not stand by their product. It is difficult to get a response after several email and they have a very low bbb reviews. Purchase with caution given the quality is not what you are promised. I purchased 4 outdoor Ruggable less than a year ago and they already have very noticeable sun damage.

Love, love, love these rugs. We have two dogs that (1) track mud in and (2) occasionally have unfortunate episodes that leave stains on the rug. We used to spend hours dealing with these issues, using stain remover and/or a clunky carpet cleaner. No more! We’ve replaced all of our area rugs with Ruggables and now just throw them in the washer. No kidding; Ruggables have made our lives better.

I'm gradually replacing as many rugs as possible with Ruggable rugs (I'm up to six so far). The color and design of the Ruggables are so vibrant and eye-catching. I bought other "washable" rugs and they were terrible (felt cheap/looked cheap/worse after washing). After a two-week get-together with three adults and two dogs, my Ruggables were dirty and so tired. Popped them into the washer and voila, good as new! Plus, spills wipe up easily and my iRobot rolls over them just fine! Ruggables make my life just a little easier.

No Phone Number to resolve issues! Charge your card for purchase even though they don’t ship product for weeks.They’ve recently changed from requiring you to email support for return authorization, to requiring you used a pirtal…but it denies your return even though you’re within the 30 day window. No ohone number to call and emailing support is pointless. Colors are very inconsistent from photos, and from one size to another.Shipping communication is poor.Emails to support are not always acknowledged.

We just had our floors redone and we really wanted some rugs to protect them, and more importantly, look good. Ruggable rugs were the perfect idea. We purchased three: two different runner lengths and a matching doormat. Easy to order, quick to ship, and even easy to exchange ~ after one of the runners arrived, I decided that a longer one would work, and Ruggable’s customer service was a breeze to deal with in swapping out for a new size. A+ experience all the way around. I’d highly recommend them!

I ordered two Christmas runners for my hallway. They shipped separately, one arrived perfectly on time and one arrived a couple of days later. (I paid for expedited shipping)Several days later, I ordered two more rugs. This time they were shipped together and arrived quickly. I have gotten multiple compliments on them. They look beautiful! Well worth the money!

Rugs make a home cozy. Ruggable makes a home liveable! Not only are the Ruggable rugs beautiful, soft, and wearable - they are easy to 'install' and move around from one room to another. The company is responsive to inquiries and professional with their communications. Hands (and feet) down, I will continue to choose Ruggable for my home and suggest them to others that want quality rugs you aren't afraid to live on!

I had to return a rug and it was initially given instructions for this, but returned it after the 30 day not realizing that it was a rule. Iw ould probably be better if they authorized a refund and gave you clear instructions about date parameters rather than just saying, return the rug at xyz address. However, I then reaced out to them because the rug was already mailed. Initially, I did not get timely emails back which made me quite nervous. Eventually, the issue was resolved and they refunded me and sent me a new rug. There was a lag in the communication which made me uncomfortable. Since the issue was resolved in the end, I was still give them 5 stars overall. I think the emails about how to return items should be a little more specific and clear about deadlines.

“0 stars. Crap quality polyester rugs. Insane return fees!”

0 stars if I could. Crap quality polyester rugs. They don't even offer cotton or wool rugs. But the worst is their $25 per item (even when shipped together) return fee. Highway robbery! They clearly are not concerned with repeat customers...just getting away with what they can until they go out of business. AVOID! Tip for consumers:Just go elsewhere. Polyester should not be washed anyway. Products used:Returned all for very high return fees. Service Value Shipping Returns Quality

“Terrible return policy”

I had a terrible experience trying to return two rugs. The colors didn't work for my space, and their return process was overly complicated. They wouldn't allow me to return both rugs together and charged a $25 Handling fee for each rug. I've never encountered such a fee that seems designed to discourage returns. I ended up exchanging one rug and returning the other, but the replacement rug also didn't work out. This meant another $25 fee and shipping costs. It was the most frustrating return experience I've ever had, and I'll definitely avoid buying rugs from them in the future. Sounds like one month free return. But they just kept 75 dollars handling fee from my order and I got nothing Tip for consumers:I just do not like their not honesty return policy Products used:Rugs Service Value Shipping Returns Quality

“Great customer service!”

Great customer service if you have anything go wrong with your rug however their pricing is a bit to high for what you receive which is why I didn't give them 5 stars. Products used:Runner rug Service Value Shipping Returns Quality

“Not a rug, a SHAM”

The rug quality is shoddy. The customer service is even more shoddy. If you want to return your POS rug, you will pay them 25 bucks. We didn't even unroll the thing. The rug looked like crap. We thought, well, maybe we'll exchange it. NOPE! We paid $122 for our runner. The least expensive runner when we went back was $209. They would not even exchange the same rug for a different color unless we paid an addition cost--because somehow the cost doubled in less than a week. Tip for consumers:The material of the rug is a cheap thin cloth with this very tacky threaded edging. The rug pad is nothing special. The customer service is absolutely horrible. Or rather, it's nonexistent. You pay 25 bucks to LOOK at the rug. And when you decide it's crap and want to return it, they charge you $25. DO NOT BUY FROM RUGGABLE. Products used:Returned everything. Service Value Shipping Returns Quality

“Don't do it”

Would not recrecommend these rugs - seems like a great concept but I have 2 kitchen runners on tile and they wont stay in place. Every time you contact customer service they want order numbers - photos - tug size etc. like they dont have record of anything. Very disappointed in these given the premium price Tip for consumers:Would not recrecommend these rugs - seems like a great concept but I have 2 kitchen runners on tile and they wont stay in place. Every time you contact customer service they want order numbers - photos - tug size etc. like they dont have record of anything. Very disappointed in these given the premium price Products used:Runner rugs Service Value Shipping Quality

“DO NOT PURCHASE SAMPLES! COSTLY AND NONRETURNABLE”

Bought several samples because so many people say the coloring on the website is innaccurate. I received the samples and desided not to purchase a rug because they are so flimsy but was stuck with all the samples because they do not allow returns on samples. I think this company much of their profits on restocking fees or nonreturnable items like samples. Rediculous that you cannot return a sample. Have never heard of such a thing. Shady company. Just check out their BBB rating. Tip for consumers:Would never purchase from a company that does not let you return samples. I purchase samples to make sure the color matches the website(because so many say it does not) and then I end up throwing the samples in the garbage because they are useless because they will not accept returns. Look elesware! Do not buy from a company that scams people like this. Products used:Di not purchase after receiving the samples. Samples are nonreturnable which is totally rediculous. $50 worth of samples just to throuw in the garbage! Service Value Shipping Returns Quality

“Poor quality”

I purchased two rugs about 20 months ago. My "outdoor" black and white rug faded in about 9 months and they did replace it per the warranty. However, they said to keep it out of the weather, sun and bring it in during the winter. That is a high maintenance rug. Every other outdoor rug I've had had lasted until I wanted a different one. My living room rug is hard to vacuum, gets very wrinkled and the edging is unraveling and looks quite awful. Spend the money somewhere else. Crate and barrel and world market are my old go to places for rugs. I'll stick to those from now on. Tip for consumers:The Ruggable site only allows you to write a review for the first 5 months…my review would have been good after 5 months. The products don’t hold up and their reviews are not showing longevity.

“Deceiving.”

This was a great concept. I hate the rugs. They slide all over the place but yet when I go to move them back to their proper place don't want to budge. The color is much more muted than they look online and interestingly they only have 5-star reviews on their website. They must not post reviews where people are not happy. I will never order from them again. I like being able to wash the rugs but they need to be washed frequently as the colors are so muted they look filthy after just a few days. Service Value Shipping Returns Quality

“Poor quality, customer service, false advertising”

Purchased a small rug that was shown to be a beige and green colour on the website. Colours were nowhere near as vibrant in person and looked more like a grey on grey, with an awful white trim that wasn't shown in online photos. Returning it was a nightmare, not free from Canada like other businesses and I only received about 25% of my money back. Wasn't worth the time or money. Service Value Shipping Returns Quality

“Bait and switch. Buyer beware!”

Bought a runner system and paid extra for an upgraded, cushioned pad. Found that the cover did not match my decor and requested a different cover. Ruggable insisted I return both the cover and the pad. Was charged $20 for the exchange, which was fine since I picked the wrong cover the first time. But when the new system arrived, they switched out the cushioned pad - which I had already paid extra for - for the thinner standard pad. Customer service cannot explain why I was required to forfeit the better pad, nor will they correct their mistake by sending me the cushioned pad that I previously bought. I will never deal with such dishonorable people. Maybe you shouldn't either Service Value Returns Quality

“Too big to put in my washer”

I have had my rug 1 1/2. I have loved it. The colors have held, easy spot cleanup and vacuums well. Now that I need to really clean it, it doesn't fit in my washer and there are no convenient laundry matt s available that have large washers. In trying to call customer service it's just crickets. I am now looking for a new area rug.

“DON'T BUY IF YOU LIVE IN CANADA”

I recently purchased my first Ruggable rug online. But when I received it, the colour/pattern of the rug didn't match with our hallway decor. Unfortunately, I didn't realize how terrible their return/exchange policy was until it was too late. - No exchanges for Canadian customers - No return postage for Canadian customers (which means about $65.08 CAD out of pocket to ship back to Illinois from Toronto) - A $25 USD ($33.48 CAD) processing fee per returned item... wtf? So of the $310.24 CAD purchase price (that's including taxes and with a 15% end of year discount), I would only receive $211.68 back (68% of the purchase price). Truly one of the worst return policies I've ever seen for a multi-million dollar online company.

“Rip off Scam - What you'd expect from a brand advertising on Instagram”

I spent $429 on a rug from Ruggable. They clearly sent me a defective rug someone else had returned because it was delivered in a record 4 days (never got tracking information or shipment confirmation and even their own site shows the rug has not shipped yet). The box is ripped in multiple places and was open when I found it on my doorstep. I can see already there are defects with the rug without even taking it out of the box. This is an utter scam. I am so sad I fell for it. I'm writing this in hopes you see this and take your business to a cheap rug outlet instead of getting low quality for a premium price at Ruggable. Not only that, it's a pain to return this gigantic rug in a box that is damaged and cannot be used for shipping. Ruggable charges $$$$ for returns. They keep shipping their defective rugs around the country to collect our $$ on the returns. Tip for consumers:Skip ruggable Products used:None - all crap Service Value Shipping Returns Quality

“Buyer Beware!”

I recently purchased a Ruggable rug and it arrived with multiple flaws. The company agreed, based on photos I provided and offered a exchange less $25 "processing fee". The second rug arrived also flawed-the binding had multiple gaps and loose threads (see photos). Ruggable agreed, based on photos I provided, that the rug is flawed but stated any further exchange was "prohibited" and offered a 25% refund on the original purchase price. Buyer beware- this company does not inspect the quality of the rug prior to shipping and does not warranty their expensive product. Tip for consumers:Know that rugs are not inspected, may arrive flawed and company does not give refunds. Products used:rug Service Value Shipping Returns Quality

“Poor product and awful customer service”

I purchased a rug advertised as black on the website. After receiving it, it was actually a dark bluish color. Customer service was horrible. Said there's not much they can do other than giving me a prorated amount back. But this was obviously their mishap. I decided to keep the outdoor rug and after a few months the color faded. I will never purchase any item from this company or recommend them to anyone.

“Unfair International Shipping Policies - Do not buy if your outside the USA”

I'm based in Canada and recently bought a rug from them. When the rug was delivered I immediately knew it was not the colour I was expecting. When looking to return I was told international customers are responsible for there own shipping (and they offer no refund for these costs). I bough a 6x4 rug and the cost to ship back would be 50% of the rug costs! I'm sure they factored international shipping costs when selling me the rug. Surprised they're able to sell to Canadians without a fair return policy. From a customer experience perspective they should make this policy more evident at check out as well!

“Terrible Experience”

The runners are great. The 8x10 is a horror to assemble. Customer Service is awful, I was told to "watch YouTube." I accepted a minute rebate, then decided I couldn't live with that dreadful rug in my home. Using the lowest suction setting, it was a wrinkled mess after vacuuming. I called for a refund, received a mailing label, and was told to buy rectangular box for mailing the top and a long/narrow box (being sure not to bend the liner) for the bottom. Oh, and the "service" charge was to be $25. As if I'd go through all that, although I'm out over $400. Do yourself a favor and stick with a small rug or runner if you must deal with these people. Never again.

“Not worth the money”

To put the rug together is very difficult. You need to line top and bottom up, gets the grippers in line. It took a long time on my own. The thought of taking it apart to wash is a horrible one. It still does not lay totally flat on top of the pad. The top part of the rug (the cover) is very thin. It doesn't feel great under my feet. Many other rugs have a much better feel. The design is very muted. The lighting online is amazing. It doesn't really look the same in person. I sent an email to the company. They responded very quickly, asking for lots of info about my order. I have heard nothing since, after 2+ days. I didn't even get an acknowledgement that they are working on it. The rugs are very expensive, imho, and not worth the cost. Tip for consumers:don't waste your money Products used:aster 4x6 rug Service Value Shipping Returns Quality

“The Customer Service is Abysmal”

I ordered a rug from Ruggable with a pad. It is clear to me that the pad is too short for the rug. The rug is a runner in a high traffic area; the too short pad causes both a tripping hazard and the short pad does not keep the run in place. I have reached out for help from Ruggable; instead of offering an an easy solution, like a replacement pad cut in the correct dimensions, it's required for me to send photos to prove that the pad is too short. Who should decide whether the pad is too short, or just right? Should the company who makes a consumer good, or the customer who purchases it decide how it should be best used? I am frustrated at the lack of customer service and action; it's no problem to take the payment, but there is a problem providing the product for which the customer has paid. Tip for consumers:I am questioning why Ruggable is questioning me about the fit of the pad to the rug. A short pad is a tripping hazard. Products used:Rug with pad Service Value Shipping Quality

“Ruggable rugs are the worst and they refused to refund me and their reviews are fake”

Ruggable sent me a very cheap rug called the Delphina rug. It was almost $400, and I did not use the rug and sent it back for a refund because it was cheap and the artwork looked printed on with a laser jet printer. It looked so faded, awful, and cheap. It was thin, the mat underneath made horrible noises, and the rug didn't lay flat. Be careful because the reviews are dishonest, and they drown out all the honest reviews with fake reviews all over the internet. They refused to refund me and only gave me $73 back from a nearly $400 rug. I'll never buy a thing from them again, and I hope the world finds out how much this company is a sham! Tip for consumers:DONT USE THIS SITE IT IS A SCAM! Products used:I bought a rug and returned the rug Service Value Shipping Returns Quality

“Friendly, fast customer service with easy exchange process”

I have been very pleased with Ruggable. I didn't like the first rug that I received (didn't suit the space) and the team made the exchange process very easy. Customer service was fast and friendly. They also honored a discount and made the overall experience a happy one. Products used:The impasto rug was my second choice, the first one was a plush rug but it was a little too plush for the space in the end. Service Value Shipping Returns Quality

“Took my money”

Exchanged two full-priced rugs. Received only a partial refund and no explanation of why 45% of what I paid was not returned. Emailed company and never got a reply. Products used:Rugs + rug covers Service Value Shipping Returns Quality

“Great Customer Service!”

I received great customer service from Ruggable. They helped me with my rug purchase and were a very nice company to work with. Would highly recommend! Service Value Shipping Returns Quality

“Order fulfillment and pricing”

I ordered one 3 x 5 rug. I am sure that I didn't add extra rugs by mistake because this was a trial only. I ordered a rug for my front door, with the rug pad to see how I liked them. It only took 3 days to arrive, so that was good. However, there were TWO rugs in the box instead of one. So I checked my account and noticed that another (3rd?) identical rug was being delivered in 2 weeks for which I was charged $90. So, in essence, they screwed up my entire order. I notice that they charge a restocking fee for returned items, plus I'm assuming the customer pays shipping. I'm not paying for their mistake. In addition I received an email saying that I signed up for their "Spill Club" (whatever that is), and they needed me to click on the email link to validate it (I did not). I have contacted customer service to try to resolve this situation, but after reading the reviews, I'm not sure I will be satisfied. The rug itself is well made, and the velcro rug pad is extremely sticky, and seems to be a very good quality. There are little pockets in the corners of the pad to tuck in the cover. I don't think it will roll up. The weave of the rug is very flat, but I didn't buy a plush rug, so I expected that. The color of the rug is too vibrant and does not exactly match the picture, which is more muted. I would not have purchased it if I had seen it in a store. Perhaps a different rug would be better, IDK. The "system" seems like it might work, though. Tip for consumers:My order was filled incorrectly and an additional order for $90 was then added onto my account which wasn’t part of my order. Products used:rug with pad

“They did not give me a refund for almost $300 when I shipped the rugs back in the manner they reques”

Where is my refund? They owe me about $200 I saw the refund in my bank statement was $27.15. Where is the phone number I can call and speak to someone? Service Value Shipping Returns Quality