Is ruelala.com Legit?

I have order a bracelet since July and I paid the full amount through klarna and I'm still waiting for the delivery ???? DO NOT MAKE THE SAME MISTAKE

I purchased a few pandora jewelry from them and all turned out to be fakes. Customer service stopped helping me as soon as I told them what I was told by pandora. All pandora jewelry have some type of authenticity marking which all of my other jewelry have but the ones purchased from Rue La La have no markings at all. I couldn’t even get an agent to stay on the line right after I told them they sold me fake jewelry.

Appalling Customer Service.Strongly Suggest You Do Not Use.Read Other Reviews We Cant All Be Wrong.Completely Uninterested In Resolving Their Failings.

I couldn't be more happier with Rue LaLa!!! I had updates on my delivery frequently, and I received my Samuel B earrings today and they are perfect. I was sceptical and nervous once I had read reviews about this site , but I had nothing to be worried about. I missed out on these earrings on the shopping channel I was watching and found them on Rue LaLa, so I am forever grateful. Thank You so much Rue LaLa.

The website was not clear about coming from America when I ordered until they added extra cost on when I come to pay. My item of boots still haven’t turned up after 3 weeks even though they are stating delivered. Customer service haven’t responded to 2 emails…..this place is a scam!

I feel compelled to describe the excellent selection, prices, quality & service received from Rue la la over the last few years. My purchases are both for myself & gifts for others. The brand names are products I've purchased elsewhere for much more. Try for yourself!!

Over an hour on hold to the two agents. Kate C. Was my finial customer service representative and was not helpful or polite and would not refund me so that I could take my busses elsewhere. The system switched my address after my order was completed and was delivered to the wrong address and state. I've spent over $1,500 in my last two orders and both orders were delayed for delivery multiple times.

Purchased 3 items in June 2024 which was never delivered. The FedEx tracking claimed to have delivered on July 30th but provided no proof of their delivery. Tried resolving with Customer service and it was so frustrating. I keep getting an automated response which does not address my concerns about the missing package. It seems as though the customer has no recourse in situations like these. I will never buy from them again nor would I recommend them to anyone. As a matter of fact, I believe that they should be investigated.

Absolutely horrific customer service. I received the wrong blouse - a completely different blouse than I ordered by the same designer. I am traveling, and the company is making me find time to pack up the wrong blouse and deliver it to FedEx - won't have it picked up from my house by USPS. We don't have a location close. They also REFUSE to send the right blouse. AND, they are REFUSING A REFUND until the wrong shirt is received. Horrible service. Lots of wasted time for their mistake. Do not bother with these deals - they will cost you time and money!

Really bad website where you cannot even raise a claim it shows a lot of errors. With emails they just ignoring you, at the beginning ask for the proof pics of the damage that I received and then just ignoring your emails. Also, appart of the damaged item I received it was with a security tag…Never ever will shopping again with this website. And now I see it has a lot of negative feedback

Purchased a jacket to the value of the $1000, when it arrived, even though the right size, it is HUGE. Looks completely different on the photos. Requested a return as its something i cant use. The response I got, that it was a "Final Sale" item and they don't take returns. It did not state on the listing that its Final Sale item, when brough to their attention, they still refused. BE very careful shopping here, it will be hard to get a refund if something is wrong with the purchase.

Terrible cust. serv. I have a question re the product I received and many emails only get knocked back at me finally saying I need to do cust. serv. on-line. I had already done that prior to trying the emails. So back on-line and AGAIN the going-in-circles and finally an acceptance only to say this is NOT A LIVE CHAT. I wish I had seen this review/ratings before I bought anything from them. They are a huge fail.

They are scammers. I ordered 2 pairs of shoes totaling $1100. The order does not show up in my order history for some reason. Customer service is non-existent, they've replaced humans with stupid AI bots. Contacted them via the website and the AI bot keeps regurgitating the state auto response telling me to log in to my account and go to order history to check the status of my order. When I asked to speak a live person, the bot says they will connect me but they don't. I emailed customer service and again got an AI not response giving me the same instructions. When I reply and explain the issue, I get the exact same AI chat bot response telling me to go to my order history to check the status of my order. Sent messages on Facebook and Instagram and got no response. I had to dispute the charge with my bank. This is unacceptable.

I am a long time customer and am super disappointed in their new return policy. It’s within 21 days, but they count that 21 days from the time you order. On average, it takes seven days to receive the shipment unless you expedite, and then, if you return something, it can take up to two weeks for them to acknowledge acceptance. Based on those timelines, it is almost utterly impossible to return anything. Save your money and go elsewhere. Super disappointing since I’ve been such a good customer for so long.

They charge a return fee and then they charge you for return shipping. In my experience there has always been a catch with what they sell. They're 'bread and butter' is screwing over the consumer with low quality cloths marketed at discounts even though you can find the same thing on their competitors websites for about the same price.If you ask me, forget you saw what you liked from their site. I'm sure you'll find something significantly better elsewhere

Rue la la has a very bad customer service. I love ordering stuff from online but this the worst company that i ever dealt with. They will provide you tracking order but if you click it there are no updates. If you speak to the customer service they will make you a ticket number and the communication is thru email. It's so frustrating. The 10-13 days shipment will never happen and who know's when is my $390 order will arrive. I should read the reviews first before i order from them and i hope they change because I like their products.

Terrible customer service experience. I bought a pair of shoes and the box said the size I ordered, but the shoes inside were a different size. After many back and forth emails with customer service (including one that didn’t answer my question and wanting to close my ‘ticket’, they told me how to send back the item via DHL. I then received 3 separate copies of a shipping label from FedEx. When I asked what to do, they told me to use that label. Now I’ve been charged 11.99 because I want a refund instead of a store credit. They no longer sell the shoes and it was their mistake. I’m not confident I will get any of my money back at this point and may have even paid extra so they could get the shoes back. So disappointing. Never again.

Scam I Purchased on August.4 for the first time in my life from this website, 4 items which was never delivered. The FedEx tracking claimed to have delivered on Aug6 and Aug 7 ,showing a pictures from inside a room,this is not my house, no one can enter my house ,they have to show a stairs,but they are showing an office with a glass partition, I beleive it is there office . I tried to contact Fedex,they said the website should contacted them, I asked the customer services to call fedex but they refused to call Fedex,and they claimed they will refund me.I called them twice, and today I received an email from Rue lala they will not refund my money back to the credit card they will put the money in my website account to buy again from their website.I will never buy from those people ,and I will give them a headache until I receive my money back. one of the two companies are a theft. Whether Rue La La or Fedex. again I want my money back . I wil call them again tomorrow, and let them no if they didn't return my money back I will contact the State consumer protection offices.

I ordered an item during the special July 4 sales. They delayed for weeks and just canceled the purchase saying the item is no longer available, yet it clearly is, just for more money. When I attempted to contact customer service, no one wants to help, they just give you the run around saying prices change all the time. They should not change after you have purchased and paid for the item. Horrible.

if anything gets lost, requires a return or review-don’t count on them, support will just ignore you. Made a large value order-received one incorrect item and 2 didn’t come in-no way to get money back!

“Scam”

Item didn't turn up even though they stated delivered. Have kept me hanging on for a refund for 6 weeks now. Need to be reported as scammers!

“They sell/steal your credit card”

Lots of strange charges to places around LA, California (where we are not residing or visiting) after placing an order on RueLaLa. Do not buy from them. SCAM. Whether I get my merchandise or not, I will not use them again. Poshmark has no problems, ebay had no problems... RueLaLa is a RUSE... Tip for consumers:It's a RUSE, a SCAM. Products used:They sell your credit card to people after you buy from them. Discover told me how they think it works. Do you use RUSE la la. . . . . (ruelala.com) Service Value Shipping Returns Quality

“SCAM La La”

Wish I'd read the reviews of others before I ordered from Rue La La which has been a total waste of time and money. Very slow & inefficient and the so-called customer service link is useless - they just lie. In the end I've received something that did not arrive in time, is not what I wanted, and cannot be returned. The whole experience has been horrendous - stay clear! Products used:Nothing - the product is useless. Service Value Shipping Returns Quality

“Be careful with your credit card”

I loved to purchase there but they are making charges unknown for things you didn't buy, have already contacted them and no reply. Be careful with your credit card, security is everything and they can't assure safety, scammers Tip for consumers:Be careful with your credit card to be clone or used by them without explaining charges Products used:All Service Value Shipping Returns Quality

“I can't check out”

I put 2 items in my cart; but I can't check out. I'm trapped in an infinite loop by coding bugs. I even reset my PayPal (Canada?) account when I got forced there, but I really just wanted to use my Mastercard. But no such luck. I suspected I would "rue" the hours I just spent trying to get this site to work. I'm fed up with trying to get it to recognize the 14-character password I gave it (with confirmation!). Many seem to agree they're not at alpha-version yet, neither code nor customer service interactions. Good luck! I sha'n't be back for a (long) while.

“FAKE FAKE FAKE. Don't purchase from them. Their items are fake”

I purchased a Christian Louboutin sneaker from them on Jan 23. After wearing it twice, the CL Paris label fell off. I went to the CL store and asked for suggestions on which repair shop I can use. The store told me the sneaker is fake. So I called Ruelala. They told me it's over their 90 days warranty and there is nothing they can do (now is July). Lesson learned... this site sells fake goods. I spent about $800 plus tax, I should just buy it from Neiman and pay $200 more for a real one. Don't buy from them! Tip for consumers:Awful experience Products used:sneaker Service Value Returns Quality

“Fake defective”

Please be careful with this website. They sent me a damaged or defective ysl sandals. I tried to at least exchange it and they refused it. After one wear logo came off, and I have a same pair in brown for 2 years now and this never happened. They are scamming people Service Value Shipping Returns Quality

“Stay far away”

If something doesn't fit and you have to return or exchange it- they CHARGE you shipping AGAIN. And if you received free shipping with the original order- they take that back too. So instead of charging you 9.99 for the return- they charge you 19.99. So you LOSE money by ordering with them. Find another site. Your only other option is for a store credit and with big ticket items- it isn't worth it to have hundreds of dollars held by their site. Service Value Shipping Returns Quality

“Wrong size and not so helpful customer service”

Got a wrong size jacket. One rep told me either it was a mistake or when ran out of the size and sent me another size. Whattt? They offered a $50 credit for the inconvenience. Yeah i will shop there really soon. What a waste of time spending on phone for unhelpful responses. Service Shipping Returns

“They charged you credit card and never send your item”

I placed 2 separate orders one for my wife one for myself,my order was a bargain, my credit card was charged for both of the items. Ru la la sent my wife's overpriced item but cancelled my order without any notice what so ever! Called the customer service, no help even from the supervisor! Now I'm trying to dispute and get my money back through credit card company! Save your money stay away from Ru La La! Products used:Beauty supply Service Value Shipping Returns Quality

“NEVER AGAIN”

They sent the wrong order, and my item is now out of stock. To add salt to the injury, I must be inconvenienced by re-boxing the wrong order and taking it to a FedEx store before Ruelala will even give my money back. I will never shop there again. Products used:none...they sent the wrong order and the correct order is no longer in stock. Service Value Shipping Returns Quality

“Poor quality handbag”

I purchased a leather handbag for $99.99. Original price was $400. The zipper was super cheap quality. Then after using it for only a few weeks, the strap broke. I emailed their customer service and was told because the purchase was more than 30 days ago they couldn't issue a refund. The handbag was definitely not worth the original $400 price or even the reduced price of $99.99. I have better quality handbags that cost me $30 at Kohl's! I will never buy from Rue La La again! Tip for consumers:Don't buy their low quality stuff that they claim is high quality "designer" stuff. Products used:Handbag Service Value Shipping Returns Quality

“I would give zero if I could.”

They sell fake. If you go do more research you will know I am not the only purchased fake good. There is great amount of people purchased fake. The worst case is the one I brought was new. I only found out now that I try to resell it. Don't be fool like. Used a fake bag for a couple years. Tip for consumers:Yes. Don’t buy from such scamming companies. Products used:Gucci soho disco bag Service Value Shipping Returns Quality

“Do not shop on Rulala”

I made an order. First - size was run too small. Rulala do not notify about it.Its happened very often. Need return and again pay shipping or stick with credit. Second - after 5 day one item I got, went down on price. I ask for the price match. They don't want to do it - "big policy" -they don't want work with price. Greed. You bought - that what you have. Rulala have a lot of issues.Not worst to shop with.

“Would give zero stars if I could”

Terrible customer service! First, my shipment took an excessive amount of time to arrive. Then, a part of my purse was missing (strap). After 3weeks of back and forth, I was able to finally get a return authorization and I shipped it back the next day. Over a week since they confirmed they received it back and I'm still waiting for my credit card to be refunded. Very painful, and I will never shop with this site again and will definitely not recommend anyone else to shop here! Service Value Shipping Returns Quality

“Horrible”

They don't adhere to their shipping guidelines and don't care. Don't order from them unless you don't need the item for a month. I'm out the $60 I paid and now have to spend another $100 to get what I need today. Tip for consumers:Don't use this site Service Value Shipping Returns Quality

“Scam”

I ordered a product from this site as a gift. It has three shipping options. I picked over night because i needed it fast, the site said one day and then i received an email that said 3 days later. That isn't overnight. It arrived in the same time as regular shipping and they would not refund me the difference. If you want to be scammed order from them. Tip for consumers:Don’t order from them they scam you on shipping Products used:I purchased sneaker and overnight shipping which was no where near over night and they would not refund me . Service Value Shipping Returns Quality

“Fake marketing prices!”

I'm disappointed to see products on their site that are found elsewhere cheaper. They have a toy targeting game that they claim is worth $300. They sell it for $50. " Shooting Game Toy for Age 6, 7, 8,9,10+ Years Old Kids, Boys - 2pk Air Guns & Shooting Target" I bought it on amazon for $30. I can't trust their marketing anymore. Service Value

“They don't take responsibility for their delivery not received.”

The worse compony to buy anything from. They don't take responsibility for delivery service they use and make you pay for packages you don't receive. FedEx is horrible but they still use them. Even after I had proof they still wouldn't do anything about it. Disgusting. Don't buy anything from them. You can get it for same price at the original store and have better customer service. Tip for consumers:Be careful they don't take responsibility for their shipping service FedEx, It becomes your problem, even if you have proof. Not worth it. I can get the same product from original store web site and with free shipping and sometime with more % off. They used to be great but not anymore. Products used:Shoes and top Service Value Shipping Returns Quality

“WORST CUSTOMER SERVICE EVER”

I ordered over $2500 of home decor. Fed Ex left some of the at the wrong address. The rest was never found. This includes 2 rugs & some wall hangings. Loss Prevention said "too bad". I have photos of items & Ring door bell as proof. "Dispute it on your credit card" is the only advice they had for me. Theft!

“I Love my sunglasses.”

I recently bought these beautiful sunglasses. It was By far the best purchase. Comfortable, and they Come with a very nice protective case, I got them For $80 alls, It is important to know that sunglasses Have an immeasurable protective function against UV rays. They protect our eyes from serious eye Diseases and are the best protection against Harmful sun rays. Tip for consumers:They sell very good quality things at a low cost! Products used:A dress and my beautiful subglasses

“Great service”

Great service. All items were as described and even better than expected. Timely shipping. I am definitely going to order again. Just wish there was more makeup sales and free shipping when you order a certain amount like 75 or 100 dollars would be nice. However overall would recommend. Service Value Shipping Returns Quality

“Item ordered on 11/28/14, received email on same day...”

Item ordered on 11/28/14, received email on same day confirming order and stating delivery to be "on or before" 12/11/14 and I'd receive a confirmation when "it leaves their hands". Called their 888 number today and they do not know when or if the product ordered will be shipped. They quoted some problem with their supplier. I have requested an email stating what our phone conversation was about, but have not received one as yet. Since I used PayPal for this purchase, I'll wait another few days and if nothing arrives, I'll contact PayPal for a refund. UPDATE: 12/17/2014 Finally arrived - 6 days late! - 26 days since order placed. I wish I had reviewed this company first. I don't think they actually have inventory, they obtain what's requested and then ship it via slow boat. Tip for consumers:Check the reviews first and then buyer beware! Service Value Shipping

“Not as good anymore”

I have been a heavy user of rue la la for 10 years now--spent a lot of money, gotten some very good values. Their shipping is uneven... sometimes things arrive earlier than they tell you at purchase and you may not be home to receive, often they are late and the delays can be lengthy. They also pack and ship the wrong items too often. Two lessons i've learned over the years--always check prices on other websites, as sometimes amazon or overstock every day prices are lower (mostly for home stuff not clothing). And ignore their way-too-frequent sale announcements as their prices seem to remain about the same, they almost never actually mark things down

“Mostly good”

I've shopped in Rue La La for more than 2 years, and to be honest I'm pretty satisfied with it. Their customer service is pretty responsive and good, an example would be there was one time I made an order, but soon found out the size is wrong, I tried to contact the customer service and cancel the order, and they replied within 5 minutes and helped cancel the order without charging my card! However I've never purchased any expensive items except for a Ferragamo bag for my mom. Super good quality. I'd say I'll try not to purchase "big" item from it just to be more cautious in the future, considering all the comments I've seen about it here.