Is razer.com Legit?

“No warranty”

I was going to buy a front and rear wheel replacements for my sons 650 but was confused on the limited warranty. I called the company and they confirmed that even though the purchase was only wheels, they would not replace the purchase if the ones we received was broken and never worked in the first place.

“Razer Phone 2, No Updates.”

I still use it, I bought my Razer Phone 2 back in 2018 and paid around 700 Euros, it hasn't even been 5 years and the phones are discontinued, meaning that Razer wont push an update or make more phones. It's disappointing to see such thing happening with a gaming brand after paying them a fortune. Time to switch to an iPhone. Tip for consumers:Do not buy Razer's phones and headsets. Products used:The Razer Phone 2. Service Value Shipping Returns Quality

“Razer sells trash”

I bought the razer blade 17 computer and after a year and a half of using it and keeping it clean, the computer over heated and now doesn't run the same, so now razer wants me to pay them to fix it (like I haven't paid them enough already), after they clearly sold me a computer that was not built to last Tip for consumers:Razer is trash, don't ever buy it Service Value Shipping Returns Quality

“Poor/no Warranty support for Razer Viper mini mouse which failed within 2 year warranty”

This is a review of my experience trying to get support from Razer Customer service for a Razer mini which failed within the claimed 2 year warranty period. The optical sensor failed but all other functions were working and it appears this is a common problem if you google 'Razer viper mini sensor problem'. I purchased the mouse through Amazon via a reseller and tried getting them to respond but got nothing back so then contacted Razer directly as I had registered the mouse when I bought it 16 months earlier. Over a period of 10 days I was in contact with over 5 different agents, supplied videos, scanned documents, etc to show the issue. Finally both Razer denied support claiming that the reseller wasn't authorised (which I did not know at the time of purchase through Amazon). I would be very careful when purchasing Razer products, particularly the expensive items if you want to trust the warranty that they offer. I am out 40 dollars not hundreds so if you are buying any of their higher end products think again. I've had various logitech mice over decades of use which last forever and never had to revert to the warranty. This mouse stopped working within 16 month and the company would not support their product even within the warranty period. Products used:Mouse Service Returns

“4000USD for a 2 years laptop”

I bought a Razer Blade 15' with a Nvidia RTX3080m in 2021. I am a developer, I take care of a lot of my laptop. No shocks, no gaming, it is always put in a padded case when I don't use it,... After 2 years the main GPU died with no reason. The warranty is only for 1 year. Since the GPU is soldered on the motherboard the full motherboard needs to be replaced, and it will cost more than 1000USD. It is really poor quality for a 4000USD computer. My 2 previous computers (same usage) were Asus ROG and they lasted 5 and 6 years. They still work and they cost about half of the Razer price. The Razer Blade looks great. When it works it is great. But it is poor quality inside. It is not acceptable that a 4000USD computer stops working after 2 years. I won't get it repaired and I will take another Asus ROG or Dell XPS. Good advice friends: don't buy Razer, except if you plan to change your laptop every other year. Service Value Quality

“DO NOT BUY RAZER PRODUCTS!”

Razer's customer support model is the worst of any company I have ever personally experienced. DO NOT BUY THEIR PRODUCTS! Overpriced, prone to breaking, no ability to fix any problems without breaking the bank, and their support quality will make you wish you were dealing with Comcast. I regret purchasing from Razer for my new laptop more than any purchase I have ever made. Head my warning, do not make the same mistake. Tip for consumers:You will not regret choosing literally any other hardware company over Razer. They are the absolute worst in every category from price to quality to support model. Products used:Razer Blade 14 Service Value Shipping Returns Quality

“Razer When fail reload = Money lost automatic”

The support never refund the error in credit card relaod and bank reload. I have 800us freeze 60 days. Andsuport say contact bank to solve problem. And close ticket. The bank say payment confirmed and can not refund. Write to razer support Tip for consumers:anly donjt use credit card and bank tranfer.. to reload razer wallet. .use always paypal and razer pin only Products used:All is perfect.. except the support and when fail transaction.. Money lost automatically Service Value Shipping Returns Quality

“Do not bay razer”

DON'T BUY RAZER DON'T BUY RAZER, IT'S CHEAP AND IT WILL BREAK. I WILL NEVER BUY FROM RAZER AGAIN! THEY DO NOT HONOR THEIR WARRANTY! THEIR PRODUCTS BREAK WITHIN MONTHS! Their products are faulty from their factory Their customer service is crap if I could give negative star rating I would be -10. The people doing their reviews of their products online are paid is my belief. I bought there black widow V 3 keyboard. The problem with the keyboard of a couple of months. Online and hundreds of other people were having the same problem and they told the company about it and they did nothing to fix it. Does unplug it and plug it back in was their solution this is not a fix this is a manufacturing defect. And they knew about this and still solid anyway. ***ALERT, RAZER WARRANTY IS A SCAM*** Service Quality