Is plusnet.com Legit?

Plusnet (BT owned), has stopped supplying static IPs without any warning, which resulted in shutting down all my charity sites.They demanded over ninety pounds to end my contract so I have to stay another year!They previously added charges to my forced 2 year contract anyway.Now an extremely heartless service, that has cost charities around two thousand pounds a month.After contract expires will never use them again!I now have to find and pay for another ISP that offers a static IP.The comic advertiser, should think about his own reputation, because those ads will not do him proud..!As nature exemplifies, we all reap what we sow?

Looked at some of the 1* reviews but I can only comment on the service that I personally received! Had an issue with our internet connection as a result of Storm Darragh. Managed to get through via phone reasonably quickly. I can honestly say that they were amazing and sorted the problem out in a truly professional manner and the two agents that dealt with us were top class. Patient with us (they needed to be, we're pretty hopeless with technology) and extremely knowledgeable. Well done Plusnet!

Plusnet customer service not fit for purposeIt's over two months since the first engineer tried to upgrade us to fibre, something like seven engineer visits, all we get from customer service are uninformative emails, garbled voice messages to a landline we dont use despite specific requests to use my mobile and promises the case will be escalated a month ago which has achieved precisely nothing

Terrible company.I had broadband and landline telephone with them.At a time when the company apologised to me for the landline not working, the company charged me for making phone calls to BT numbers.As part of the contract I had to have a credit balance on my account for any phone calls I make. We only have the landline so that people can phone us and for my wife to phone her sister in Germany. When I left the company last month, they will not refund my outstanding balance.They will not pay me compensation for the bad service, even though their website says they will pay compensation for any issues with their service.

Been with Plusnet for 10 years been OK, no issues, but when I moved address the speed dropped from 60mbs to 26mbs , i paid the same amount and they also re set my contract for another 18months , so stuck with them paying £32 a month . Apparently they told me on the day i moved my address over about the new speed , but they told me i would get a like to like service, but I challenged them that I wouldn't of not accepted a service thats was less than half the service if they made me aware ,.. they did send me a email about my new contract but they sent me 18 emails in one day, (cluttered my inbox for a reason I think). Spoke to them several times and offered to pay towards an agreement to leave, but there are not intrested, poor poor customer service. .and I'm stuck with a service that at its best I'm lucky to get 26mbs for multiple consoles in the house ,it's a world if lag . So much about loyalty. Avoid

Plusnet told me my connection of 0.2mg (yes, dial up!) was adequate as I could connect to the internet. Yes, I could but I could not do anything once connected. Loading an email took 7minutes, watching a You Tube would be impossible. Every time I raises a problem, this was cancelled within a day or two without doing anything. I found out this is because they dont want to pay compensation. They also told me I would not get a better speed anywhere, so I left and they tried to charge me despite breaking the contract numerous times. I now get over 50mg, and a lot cheaper than Plusnet. I would give them no stars if I could.

5-10% packet loss when downloading at full speed from some content delivery networks. Traffic from CDN servers such battle.net and epic games will make the connection useless until the update or download completes.Plus net customer service haven't a clue and can't deviate from the script. No one is technically minded, at one point I had to explain the term fibre to the premise.Customer service cant raise a fault to their network team only do a line test and waste time sending a QUBE engineer that will come see the issue but can't do anything to fix it.They lie on the phone saying they have reset things and made changes but I have access to openreach line testing through my work and when questioned on what they have done it's apparent it's all talk to get you gone as they can't do anything.Probably the worst customer service experience I've had. Trying to log a ticket that can be looked at and escalated to the correct team is impossible. They have wasted my time and theirs by sending their in-house QUBE engineer and pretending to do a anything on the phone.

Hi,I called to terminate the contract with plusnet and they told me that everything will end on 21.10. I received a confirmation email. I waited until 22.12 and after 15.30 I closed my bank account. They are withdrawing the money for a broband on this day . I decided to call and ask for the last bill to be mailed to me to pay. I realized they still have me as a customer.I would like a contact but not a phone because I don't speak English well.

I had to wait a week for fibre to be fitted at new address although the work had already been carried out for the previous owner,! Router sent to old address!! Still waiting for replacement router. I was warned not to use this company and wished I had listened!!!

This Company (pre BT ownership) used to be really good. Now they are beyond dire. DO NOT USE THIS COMPANY. They had no idea how to handle a simple house move where we were using PlusNet and our house buyers were switching to Plusnet. The ensuing debacle left our house buyers (2 x wfh adults plus 2 children) without phone or Internet for 3 weeks. We spoke to sixteen or seventeen people and got a different answer from all.Finally, out of desperation, I sent an email to the CEO and eventually got most sorted - then they had the audacity to charge me for the 5 weeks I had not used. The direct debit (which they first refunded, then debited again) took 2 weeks to repay and a cheque (really?) for the balance took a further week. Just AVOID. Life is too short.

Absolutely disgusting service - my new service was meant to start on the 26/9/24 however it was in fault due to a engineer wiring it wrong, after numerous phone calls 2 separate engineer visits it was finally resolved on the 9/10/24, I was told I would receive compensation for the time I was without the connection- 2 weeks, then was told they don’t count the first two days or WEEKENDS!!! How ridiculous Also not received new customer card, have emailed and complained and not even had a reply - for future use I’ll avoid this company like the plague

Ofcom is preventing Plusnet from applying mid-contract price rises relating to inflation (CPR) + 3.9%. So the greedy Plusnet fatcats who can't keep their snouts out of the trough are going to charge £3 per month extra, which is likely to be even more expensive. They can't be trusted. Shop elsewhere, I say.

To MOHAMMED, MICK and PLUSNET who I would like to thank so much when dealing with my phone enquiry. Mohammed was so helpful and understanding about my situation, and any company or business who has someone like Mohammed has got a customer relations gem. It is because of his helpfulness and understanding and the help that Mick gave as well that I will also be recommending Plusnet to friends, family and others. Customer Service is so very important and they provided it. So thank you Plusnet. I have had Plusnet for many years and NEVER had any problems whatsoever. A more than well deserved 5/5 rating.

Awful service. Duped into a contract with a minimum guaranteed speed of 0.9mbps, not understanding internet speeds. For 1 year we have called up and complained as our upload and download speeds are low, but because we were only guaranteed 0.9, we cannot get out of our contract. We were told by an advisor that 'we should have asked if we didn't know'.Internet is so bad that we use our phones 4g for internet instead and when faster Internet is needed for work, I have to visit friends or family and use their internet. We are appalled at this experience and to get out of another years contact, they want over £100 from us.If anyone has any advice for us on how to get out of such a terrible service, then please help!

Joke of a company- DO NOT USE Booked in 2 weeks ago for WiFi to be installed in my new property. Husband booked day off work for the installation. No engineer showed up, and upon contacting plusnet was informed this was due to a high workload. You cannot speak directly to their engineers - subcontracted to open reach. There is no apology and you are meant to be grateful for them trying to get you a new appointment - with still no guarantee of installation and no offer of prioritisation. Absolutely disgusting service.

Absolutely atrocious IT systems; can't manage the most basic task like inputting a correct address. Website gives wrong information (my house name is not undefined), so you call, they fix, only to receive an email with the wrong information again. You call again, the fix differently, and they blame everyone but their own systems. Plusnet used to be good, but you can tell BT has gotten their hands on it now.

I ordered Plusnet on 26/07, but didn't have it installed until 23/08. The speeds I am receiving have been awful and well below the 2 previous providers, yet Plusnet generic response is it must be environmental factors etc with WIFI, strange how they were only present for the Plusnet router. I was then told I had passed the 14 day cancellation period as this is from date of order, so even if you order a product that is complete rubbish, you can't cancel. I then tried all the generic broadband troubleshooting and have spent 3-4 hours trying to fix, but to no avail. I told plusnet this, but they don't give a toss. Don't touch with a barge pole, look elsewhere.

Plusnet claim to provide 'excellent customer service'. My 90 yr old, visually impaired, hearing impaired father who relies on a fall alarm connected to the phone will have had no service now for 4 days and 1 night. The internal team can't contact their own welfare team. Agents give out conflicting information, a promised visit did not take place, despite my father sitting by his door fur 5hrs, and I've had to call 5 times to find out what is happening! 'Excellent customer service'? That's a lie!

I can't understand why so many bad reviews. I have had Plusnet for around 5 years now and the best provider I've ever had.Ok I only have the basic package, that's all I need. I work from home every day, only ever had one issue about 3 years ago, an Open Reach engineer needed to come out for an external repair but communication was great from Plusnet Customer Services and repaired within a few hours - they even offered to pay for my hotspotting.Always have a signal and never lost, the speed is absolutely fine. My parents have BT, and despite their loyalty to BT, they are charging them towards £20 a month more than me for the same sort of deal that Plusnet provide. I called BT to discuss. They then agreed to reduce my parents package by £10 a month even though their contract doesn't run out till January. During the convo BT called Plusnet a 'cheap no frills supplier'.BT are such a rip off to their loyal customers !In that case I like my cheap no frills supplier that saves me towards £250 a year, has an excellent reliable product with good customer service.

kept getting reminders they were closing down there mobile phone side so aboiut a month before they were doing that i phoned them and cancelled the sim and replaced it with a different company. always paid via direct debit but one month later today i get a final warning letter for £31.20 which would have worked out at about 4 months of sim card cost based i what i was paying.. anyway was just easier to pay it and be done with ..