Is pandora.com Legit?

I am extremely upset. I ordered one bracelet for an in-store pick up on June 24, 2024 and it has still not been delivered for me to pick up and it is now August 24th. It has been 2 months and it is ridiculous. I keep calling the store and all they tell me is that there is a backlog in the warehouse. I called customer service and they keep telling me the same thing and have been useless everytime.

Really bad customer service. Went today to Brent Cross shop to get assistance, the service was appalling, the manager was really rude and unhelpful.

Beware of what you buy at Pandora jewelry. Late June/beginning of July I bought a pair of stud earings for my 6 year old Granddaughter at the Gatineau Pandora store. The sales clerk told me my receipt would be sent to my e-mail, I NEVER received it. We finally put the earings on the little one on August 14th, after having her ears pierced and respecting the wait time with the piercing studs on. Within 24 hours she had infection on her ear du to the Pandora studs.I contacted the store, they couldn't find anything under my name, no receipt, nothing. They totally refused to accomodate me due to the negligence of the sales clerk who either never entered my info or entered it wrong. So now we are stuck with earings that she cannot wear. It was my 1st time buying there and my last. I will make sure to let everyone in my circle of friens, family to never buy Pandora products.

If I could put 0 stars I would.I had a really disappointing experience with Pandora customer service. I've been trying to get a refund for two months now, and it's been a nightmare. The customer service representatives keep giving me conflicting information, and it feels like they don't really care about helping me at all. I originally bought an item online and then tried to return it at the store, but the store manager told me to send it back by mail to get a refund to my credit card. After waiting for two weeks without any updates, I called their customer service multiple times, and each time I was given different information. Finally, after speaking with the fifth representative, I was promised a refund to my original method of payment, only to receive an email about a gift card instead. Whenever I asked to speak to a manager or supervisor, I was never transferred and the issue was never resolved. It's clear that to Pandora, their bottom line is more important than customer satisfaction.

Terribly disappointed with the Anaheim Pandora location. My daughter is in Disneyland with family, yesterday she went into the Pandora store bought a bracelet and a Thor hammer charm. This morning her bracelet came apart. The charm is gone. When she went back into Pandora, they did replace the bracelet, but would not replace the charm and then proceeded to tell her that there are a little locks for the charm so that they don’t fall off! Well that would’ve been nice to know at the time of purchase. I am not sure if it’s because she’s young that they feel they don’t need to replace the charm or why they did not suggest a lock for the charm during the sale. ( other than they were just trying to hurry along to get to the next sale) Hello they located an amusement park where people are gonna be riding rides you would think they would suggest something to secure their purchase. The charm was $60 and now she’s going to have to pay to replace the charm which is asinine due to the lack of information given at time of purchase from the associate. It’s very infuriating that I’m not there to handle this because I can guarantee you, It would’ve had a different outcome. The situation is not being handled the same as if it were an adult coming in with the same problem. I’m very familiar with the way retail works, I’m an operations manager for A large retail company and I have a zero tolerance policy for this. When it rarely occurs and I catch it there are consequences for the associate.

RY VERY DISAPPOINTEDIf anyone is reading this, please please don't bother with the gift wrap option for online orders. Expensive and all you receive is a bag, pandora card, envelope and a sticker!!!! None of their lovely tissue paper or dust cloth. Very very very disappointed. Contacted customer services, who proceeded to ask me three times for the same info, assured me the items would be received by the daughters 21st birthday. Nothing received. Will hardly be the wow factor I was hoping for!!!! :(((((((

Ordered engraved charm. Engraving set out differently from preview which I screenshot just incase. Took 7 emails with lots of conflicting lies from staff before I got a refund. Shame on you Pandora. Buyer beware. I won’t ever purchase from you again.

Believe the reviews. I bought a bracelet for my daughter less than 12 months ago and the clasp broke. Brought it back to the store I bought it in and they refused to help. Because the item is discontinued they refused to even send it off for repair. I didn't even look for replacement. With the lack of customer service and poor quality of the products I can't understand how this company is still going.

Pandora are owing me a refund for over a month now for an order that they could not fulfil. Emails and telephone calls go unanswered. Really disappointing customer service..

Parcel was left hanging out my letterbox and stolen. Pandora customer service conclude as got to the house it’s deemed delivered even though stolen. Informed to raise dispute with our card provider even though we said with gift card. Shocking customer service they don’t respond to emails, the waste your time on the phone.

I ordered a bracelet for my friend's daughter, the size was slightly small, I wanted to exchange a bigger size. On the website it says I could exchange in any store, I went to a store close to my home for exchange. They were very unhappy to see me holding an item for exchange, and said would charge me $9 for to make up for the price(I got a 10% discount from my points), this is absolutely terrible

Two months ago I purchased 3 rings from Pandora, a stone fell out of one ring, I will be getting a replacement, the other 2 rings got badly tarnished,I called into the York store to be met by a young female with a bad attitude saying it was my fault he rings were tarnished because I must have used chemicals ie showered with them on, used hand cream or had them in water containing chemicals,I only wore the rings out& took them off when I got home, then the store manager came& said I must have had my hand in chemicals,so I then phoned customer services who told me to send an e/mail of my complaint to the area manager,I Won’t be buying any more from Pandora as the jewellery isn’t worth the price& that certain member of staff who I was explaining my problem to was rude& has a bad attitude, the store manager wasn’t helpful.

Terrible customer service from Pandora shop in York woman with orange hair you are a disgrace to Pandora your attitude was disgraceful you couldn't have cared less!! My solid bracelet the clasp has broken only had since Christmas and she just said wear and tear tough we can't do anything !! Won't be buying again from Pandora

I received an egift by email from colleagues. It had a button which said redeem but it didn't work. I went into the store and called the customer services who said they couldn't trace it because the order number wasn't attached. ~They said I had to tell them who ordered it and their full name and the order number and when it was purchased. I didn't know that and they said they couldn't help - they confimed that it was legitimate but said they could not trace it and would not help me to get it redeemed. Lovely service. Happy to take the money though!

In the last year 3 out of my 10 rings have had diamonds fall out of them,1 I only had 3 weeks and 1 diamond fell out of it they got it replaced and 4 days later same thing happened with a new ring 2 diamonds are after falling out.The quality is slipping big time!!

WORST QUALITY EVER!!!!!!! I had my ring for 3 weeks and 4 stones came out of it… went into Pandora to return the ring and they said it was too bent??? why is the ring bending in 3 weeks if the quality is supposed to be good???? this isnt good enough nor should people by these rings for that quality. it is so unfair and shouldnt be dealt with. children save up to buy their first pandora ring and then diamonds fall out and they get told nothing can be done because the ring is bent… Sterling Silver shouldnt bend that easily!! ITS A SCAM!!!! never purchasing again

The last few times I went into the store has been the worst customer service I have ever experienced every time I go in the store multiple employees standing around talking nobody speaks nobody asks if you need help you have to interrupt their conversation to get them to help you I'm going to have to start ordering online because going to the store in the Franklin Park Mall it's just become unacceptable

i brought a £500 ring from pandora, real gold, after a while the stone looked scratched and plastic so i thought i would weigh it in as i was never going to wear it again, they offered me £34 quid!!! thats how much gold was in it for £500 pund ring with a plastic stone, brought a £170 necklace, wore it once, it was beautful, put it back in its box, went to wear it again, it was black! took it back to complain and they wanted to charge me to clean it! worst quality stuff ever

No return or even a credit note for sale items… only exchange within 14 days. What a joke of a policy!!! This is not a usual practice for a UK retail store and it’s not mentioned anywhere obvious on their website. I haven’t faced this sort of unfair policy with any UK store in my 30 years of shopping. By looking at reviews of 78% with 1 star, it looks like PANDORA don’t have positive customer care policy.

This review is for the Lambton Quay branch in Wellington, NZ only.After disgusting 'service' bordering on bullying, from the Napier store, Fernando (manager) in Wellington wrnt above and beyond to sort our issue out for us. Pandora needs to be careful who it gives its franschise to, but if you want excellent service and good jewellry, then the Wrllington branch on Lambton Quay is the ONLY place to go. 5 stars. Well done Fernando and your team, and thank you again for your care and genuine help. I will be in to see you soon!

“Greedy”

Pandora is a greedy company. Rather than play songs from original records they choose re-recordings from knock off or soundtrack albums in order to not pay the musician. Also, I have 292 different artists on my Pandora station and get constant replays of particular songs. Very disappointed in their overall performance.

“You get what you pay for...”

Too many frozen streaming issues. This used to be a wonderful experience, but has been reduced to "over complication" by clueless developers. Just disappointing for the most part! Hopefully, it won't go the way Spotify went.

“Pandora frequently loses sound”

Pandora does have the ability to tap into your soul in terms of music. BUT, the app frequently loses sound with volume up and bluetooth connected, or just on phone. 7-8 times now in two months, so, next. Great when it works, but not reliable… Tip for consumers:Too many issues with no sound. Products used:Free version of Padora Service Value Shipping Returns Quality

“See the next song or list coming up”

Why can you see the next song or list coming up next to play? That capability would make Pandora #1! And more people use the over other two top competitors. Apple/Spotify both cost too much. Pandora only 4.99, fair pricing. And neither Apple And I believe nor Spotify allow users to shuffle your genres.

“Pandora and Google screwed us”

Signed on ad free for 4.99. We are on fixed income so when bank statement came in surprise! Being charge 9.99 a mth. I know seems like little, but when two homeless people with a rescue dog are living off 1600. A month ssi. It is a lot. Being screwed by Google and pandora. Do not use Google pay they don't care and pandora can't be reached. Use neither. Saddens. E to say they don't care about you or me!

“Pandora is great website for finding new music”

Pandora is great website for finding new music. It's quite similar to stereomood. By entering a genre you can get new interesting songs and the dealer to buy from. I like the high quality of each song because usually sites like youtube and many others have low quality audio. Very nice, clean and well design

“Paid subscription better”

Pandora free is ok but too many unknown artist for my taste. You're limited to the number of passes if you don't like a song and pop up ads are annoying. Often, songs don't finish and new song begins. Still don't know why something like Elvis radio would play a Doors song sung by an unknown Paid Pandora offers more well known artists, pass up the ones you don't like. There is another music service that I prefer to use. Original music that is downloadable for times when you don't have access to wifi! It's more like my own little IPOD storage... its stored on all my electronics and is Bluetooth capable for my car and home systems. What more can I ask?

“Pandora isn't worth installing”

Pandora has more advertisement per minute than most other apps. Like so many other apps it launched well and then became greedy as it gained a name for itself. The free version has ads every few seconds thus making you unable to hear a song. Don't install

“Music is Life”

Oh my gosh, Thank You Pandora! I can custom create my own stations, choose from already perfectly mixed stations, share tracks and channels with my friends, seamlessly switch between stations while on the go. Personalized music experience at its very best!

“I like the simplicity of Pandora's design while also...”

I like the simplicity of Pandora's design while also offering more technical information about recommended music. However, two things: 1) Pandora doesn't work outside of the United States and 2) It has a fairly limited range, as compared to last.fm. Last.fm seems to offer more variety across all genres. Perhaps I've developed a devotion to last.fm already but I rarely find new bands on Pandora.

“Worst customer service ever!”

Tried to cancel my account for 5 weeks. Every time I hit submit it gave message it was experiencing technical difficulties. Called customer service which gave message saying they do not take calls you need to email them. I emailed them and the person who was on live chat said I need to talk to technical support but I needed to give my credit card info as it would cost $5 to talk to someone and it could be up to $37. What a bunch of nonsense. They want to charge you for cancelling your account. I finally just called my credit card company and had them block all future charges from Pandora. Maybe then someone will actually help me without a fee. I will never do business with them again.

“Pandora is an awesome way to discover new music”

Pandora is an awesome way to discover new music. I have found many new artist and groups because of it. In kind of a catch 22 however, it is unfortunate that they do not tend to accept unsigned artist to play on there stations. It does not matter if the artist is talented. It only matters if they already have a record deal with a label. The website itself is very easy to use and intuitive. Its also cool how you can change your background. My 10 year old nephew knows how to work Pandora better than his parents.

“Excellent Service”

I have discovered a lot of new music by listening to Pandora's customized stations. Pandora has been in the music game for quite a while and it definitely shows. Available on all your devices, this is a great music service.

“Pandora keeps on getting better every day”

Pandora keeps on getting better every day. I'm not sure whether or not the musicologists that categorize Pandora's music have been working overtime lately, but something about the site has changed over the past six months. The stations that they create are fantastic. Pandora gets me through my workday.

“Quality, plus good customer service”

Last Christmas a bought a ring for my wife at the online Pandora store but when it arrived it turned out to be too big. Short on time, I decided to go to one of their stores who were happy to exchange it for the correct size without any fuss. Quality jewellery and great customer service.

“I agree, Pandora is an awesome website for introducing...”

I agree, Pandora is an awesome website for introducing you to new music. Even when I get tired of a station because it keeps playing the same songs over and over, I love that you can add variety by adding another artist and it completely mixes up the selection. I read about this fun little challenge to try with a friend or that special someone where you create a station that is comprised of your favorite band with their favorite band thrown in the mix. So when you are chilling in on a Saturday night, you can jam to the perfect blend of Frank Sinatra and Snoop Dogg. =)

“Music is a big part of many people's lives”

Music is a big part of many people's lives. With people spending more and more time on the internet, online music sources have become increasingly popular. There are a variety of sites. Some of which require payments, and some are not so legal. Pandora is a free site that allows listeners to type in an artist, song, or genre and then the site generates a playlist based on your selection. This is called the music genome project. You can also chose from pre-made music genre stations. The down side to Pandora is that each email address registered is limited to 40 hours of listening a month.

“The site can take a little too long to load despite...”

The site can take a little too long to load despite high-speed internet (for me, at least) but otherwise the only complaints I have about it are with the service itself and not the site. It's pretty well set-up.

“Excessive advertisements”

After not listening to Pandora from my cell phone for several months, because of excessive ads, I decided to try it again this morning. I walked and listened for 45 minutes. During that period there were 10 ads by Pandora, one in Rap format (terrible). Don't you think that is excessive or are you deliberately driving clients away. I will go back to my ipod, my music with no ads.

“Bullsh*t insta purchase as soon as i change stations”

As soon as i clicked a new station, conveniently, the purchase screen appeared and instantly purchased it without asking again or confirming the purchase. Y'all are punks. Y'all know that's bull**** how you do that. I just want it fixed. Fix it. It's really easy too. Don't give any b. S. either it's see through.

“Gotta have my jams!”

Pandora would get five stars if I had their paid premium service, but the difference in service isn't worth the money for the little use I give it. The big plus is that once you select an artist, title or genre, you get a variety of similar songs just like you are listening to your favorite FM station. You can even skip a song if it's one you don't want to hear. Try it, you'll like it!

“I'm still a big fan of Pandora despite the recent commercial...”

I'm still a big fan of Pandora despite the recent commercials that they've been forced to include between songs for non-paying members. The database seems to continually expand and most of the time it does a decent job of music selection. Although, occasionally I'll be given some Snoop Dogg when I'm trying to listen to my Animal Collective channel!?! Either way, Pandora is great for the casual music listener!

“I'm happy with Pandora”

I'm happy with Pandora. It's hard to complain about free entertainment that allows personalization. I stream Pandora at work and from my phone. Haven't had a connectivity problem. Sure, sometimes the playlist gets wacky, but it's free and I can always create a new station. No complaints here. Thanks for the great, free service!

“Good but some items tarnish quickly”

Pandora has some seriously gorgeous jewelry. I'm always drawn to their charm bracelets and those cute rings. However some items, especially those with a more delicate finish, tend to tarnish or lose their luster faster than expected. It's advisable to follow their care instructions closely to maintain the jewelry's shine.

“I LOVE being able to "train" them to play the type...”

I LOVE being able to "train" them to play the type of music on any given playlist I design. When I've had questions, their customer service has been fast and extremely kind and professional. They have a long list of songs in every genre I've selected so I don't get repeats usually in a given day. I don't listen to music anywhere else. Great for road trips too!