Is oldnavy.com Legit?

I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again.

I bought 13 items online from old navy but i received only 12 items and i call customer service they send me email and after 1 week i call again and they told me we can’t return your item you can dispute from your bank, customer service is crazy and they don’t care about anything, I won’t shop any more in old navy

Parents Beware! This old navy (Wilmington, DE) had a kid's picnic bench covered with coloring paper and crayons concelaing a HUGE circular hole in the center of it. My toddler climbed on the picnic bench and fell through this hole sustaining injuries to his side and a bruised rib. The workers at this old navy could care less about the incident and alluded to the fact that it was our fault he fell b/c he should not have been climning on a kid's table. See pics. We talked to Old navy customer relations and they had the audacity to offer a $30 gift card for our issue. We will be escalating this issue to court.

(Old Navy) I received an electronic receipt via email, it was my email address but someone else’s order. I was disconnected twice live chatting with an agent. The third agent Marlika C. was very rude. I was just trying to make sure my PayPal account wasn’t hacked or if I received someone else’s receipt by mistake. I didn’t order anything from them and I definitely won’t order anything from them now after their rude behavior.

Only Old Navy would send you the entirely wrong items and then refuse to refund you for it! I received the wrong items in my order, and contacted customer service about it. They would not reship the items, and also were requiring for me to return the items in order for me to get a refund even though it's their mistake. In order to bring the items to a UPS store to return, I would have to pay to take public transit there and back so they are effectively asking me to spend my own money to correct their mistake just to be eligible for a refund. This is completely unacceptable customer service.

I ordered a decent size package from old navy and called them to tell them I am missing the boxesers I bought for my husband. They basically started yelling at me tell me my other wasn't there w s there was nothing they could do about it. Thr manager was rude condisindisind and didn't even offer to replace thr items I am flabbergasted gassted about this pissed the off no cousin no replaced nothing

I was a weekly customer but since the gap card went to Barkley Bank, the perks have disappeared. I’m no longer ordering online and paying shipping when I’m a card holder. I’ll go to stores that give their card holders those deserved perks. Plus service had also deminished.

After placing an order and never received the item due to being lost in transit, Old Navy supervisor would not replace the item unless i paid for the item again or waited at least 5 days for the refund and then repurchased the item. This was very upsetting because it was a gift so I had to pay for the item again in order to have it delivered in time. Also the supervisor Janna hung up on me and never called me back. I shop at many stores and have never received that kind of customer service. If someone orders something and it is not fullfilled it should be replaced without repaying for an item. Horrible customer service.

Ordered the reusable face mask and their add shoes beautiful mixed patterns, what I received are only 2 patterns on 3 orders and it is clearly a returned as the return address is GAP, Returns. Will definitely return my entire order. Poor customer service too.

Very disappointed in Old Navy this year. I ordered my gifts on December 5th and they didn’t arrive. Called yesterday and they were overnighting my sons gifts which are now scheduled for Monday. Huge Christmas fail and so disappointed as you were the bulk of his gifts.

Antiquated system that is not user friendly. Placed an order and noticed the shipping address was incorrect. Called immediately to correct the address and was told they couldn't do it, the order had to be cancelled and items will need to be re-ordered with the correct address. They put in the cancellation, but it never actually got cancelled and now I am getting notified that the order shipped (to the wrong address.) They now tell me that I will have to wait until they are delivered to the wrong address before I can call and get my money back. By that time, I am sure all of the items will be off-sale and I won't be able to reorder at same price. You would think they would have been able to just change the address in the system to begin with.

Ordered two items from the website. Initial promised delivery date was Oct 20th. On October 20 the items still had not shipped so I contacted O.N. customer service. They told me I would have to wait until Oct 21 to even discuss the issue with them because the promised delivery date had not passed. Okay... So, I called back the next day and was then told I would have to wait 5 business days after the promised delivery date before they could cancel the order and issue a refund because the order still might ship. However, I could "request" the order be cancelled during the call, but there was no guarantee that would happen, though I would get a decision within 24-48 hours via email. So, I requested cancellation, but of course no email ever arrived. Then 5 days later on Oct 26 I received an email stating my items had shipped. A day later the tracking information showed the items had made it to a UPS facility in my city. 7 days later (Nov 2), the UPS shipping information had not updated at all, as if the package was lost. Chatted with O.N. customer service and was told they would issue a refund, at last. In summary, It took nearly 2 weeks after the "promised" delivery date to get the issue resolved. For this "inconvenience" Old Navy offered me a 10% off coupon for my next purchase with them. Uh, no thanks. Won't be shopping with them again after this fiasco.

Today I noticed a transaction from Old Navy on my visa. I have been in traveling and haven't had time to go shopping so I haven't been to Old Navy in about 2 months. I called my bank and they said Old Navy attempted to withdraw $175 for a credit card bill. I am underage so I do not have a credit card through them, nor did I want to. My bank refunded the amount, and my overdraw fee and told me to call Old Navy. I called and was asked 3 different times by different people for my social security number. Frustrated I explained that there was no way I was giving that to them after they just tried to seal almost $200 from me. After talking to 3 different people, and getting hung up on, the surpriser of credit cards said your credit card number was given by someone so there is nothing we can do. I usually shop at Old Navy often but NEVER again will I.

I placed an order in Old Navy website and there are a bunch of items missing. I had emailed customer service couple of time but they ignore me. Old Navy doesn’t value there customers. Since my money doesn’t mean anything to them, I won’t never buy again.

I love Old Navy's clothes, but when shopping online it always seems that the only stuff in stock that I want is either in sizes XS or XXL, rather than stocking up more on in-between sizes. I've also had an experience when I had something in my cart, had to walk away for an hour or so, and then the price of the item went way up. Frustrating, but I absolutely love Old Navy's clothes so I'm definitely not going to stop shopping there.

I had a very shady experience here. I had to constantly call them to finally get managers to review their tapes because I KNEW I didn't receive a bag of clothes. This is the Old Navy in New Market Square in Wichita, Kansas. They actually told me they reviewed the tape and that I received everything. After calling for what felt like the millionth time, they suddenly see on the tape that a bag was "left behind" the counter. I KNEW that I didn't receive them. They did give me my money back for the items, but it was ridiculous how it was handled. I will be shopping online only from now on. I did contact corporate about this and sent them an e-mail and NO response! One of my favorite stores, but terrible customer service.

While the fit of the clothes may sometimes be off, my online orders have always arrived on time and been packaged properly. Ordering online is easy, I often order two sizes since it can sometimes be difficult to know the exact fits even with reviews. Returning purchases is a breeze, which is why I would give them a 5 start rating. You get what you pay for in terms of the pricing and quality of clothing.

I’ve ordered here several times during the pandemic, before the pandemic I had never ordered before. I had the opinion that Old Navy didn’t have jeans for curvy women like me, boy was I wrong. They have some of the best, most comfortable, and flattering jeans! I love them, and recommend them to anyone. Shipping was sometimes slow, or super fast, which I’m sure was due to the sanitizing processes during the pandemic. A couple of jeans I ordered were too short for me, I easily returned them with the free returns that they offer, which was extremely convenient. I will be shopping here again in the near future!

I have been happy with Old Navy, they have done a good job of delivering during the pandemic. I understand that shipping takes longer these days. My problem is that my debit card was charged twice for the same order, 3 MONTHS LATER. I check my bank account every day. The notation on the second charge even stated it was for a May 8th purchase. It took 2 phone calls and an hour to finally reach someone in customer service. The charge happened on a Friday and I called on Sat. The rep told me that it was "a computer glitch. Purchases from May 7-May 11 were charged again on August 7th. The $$ would be REFUNDED on Monday". ON gets to keep everyone's money for 3 days. earn interest on it and can even apply for more funding. I think ON thought people would not notice. This is fraud.

Ad on television about black guy meeting white girl crawling out windowShould have been black girl. None in Comercial. Really stupid ad. Makes me NOT want to shop at old Navy store

“There just a big company with no care for their customers”

I ordered a whole bunch of items for my daughter and the following day they cancelled my order for potential fraud alert- meanwhile, it was already withdrawn out of my account yesterday and they want to refund my money in 5 days but it was taken out of my bank account. Now they want to reorder the items and have me pay the same amount again. This was my bank card. REALLY? So I paid $120 and now I would have to pay another $120 = $240. The first order hasn't even been put back yet in my bank account, and to reorder everything again means I have to pay twice for their mistake, but they keep saying the money will show up in 5 business days. They messed up my order in January 2024. What is happening to this company- it isnt the same. They mess up and the customer has to pay the price for the screw ups Service Value Shipping Returns Quality

“Horrible Customer Service”

Address was wrong and I wasn't able to fix because the site went down. I was told that the 1 hour limit would not affect me and I could fix it when the site came back. When I was finally able to get to the right page I was told that it was too late. Customer service did nothing except tell me they could have fixed it themself the first time I asked. Ordered delivered wrong with not guarantee of my money being returned. Will never order from them again. Products used:None, they were never delivered. Service Shipping

“Horrible service & not deserving of my money.”

I went to the Pottstown location to make a purchase of wide leg jeans( 3 pair at 34.99 each). While at the register the cashier asked if I would be interested in opening an old navy card stating I would receive 30% off my total purchase if I was approved. I agreed since I was informed it wouldn't be a hard pull on my credit not including this isn't my first old navy credit card(I didn't use the previous one so they closed the account). Well I put my information in and the price does on the register taking the 30% off my total purchase(that only happens when your approved) however the manager told me I wasn't, made it the original price while having words with me. I left the store just to get an email 10 minutes later that I was approved. I called store relations the next day and talked to a supervisor and was informed that I would receive a discount for a pair of jeans which is the total I was owed from the purchase I made in the store. It is now 30 days later & I still haven't received anything. I'm done with Old Navy treating certain customers like crap. This store doesn't deserve my money Date of experience: May 05,2024 Edit Service Value

“Filed a Claim”

I placed an order online with old navy and never received it. When I filed a claim they were supposed to send me 6 items and I received 4. When I filed a claim for the 2 items I were missing I was told it was denied because I filed a claim before. They did not take in consideration that this was the same order I've been trying to get corrected. I've been an online customer for a long time but never again will I order from them. I will dispute it but I am warning others about this so you can avoid this mistreatment. Tip for consumers:Never shop from old navy online if you want to avoid headaches Service Value Shipping Returns Quality

“Only 4 of 17 items were delivered”

I placed an order for 17 items, the cost was around $240 after all the discounts which I thought was pretty good. I had ordered several times before over the past 6 years and never had an issue, but this time only 4 items were delivered. I sent an email as I was advised to do on the website and 2 days later I received their email which stated I would not be receiving a refund. 13 of 17 items were not received, so how could that not qualify. I just wanted the clothes that I paid for to be honest but they were not willing to help with either. I will never order from old navy again! Service Value Shipping Returns Quality

“Delivery”

Horrible when they deliver to wrong house and then customer service refuses to listen and says it's not due to be delivered yet! So instead of checking status of delivery and checking photos from courier that clearly show it was delivered to wrong address,They decline to contact courier and arrange for pick up and delivery to right address. Company is to cheap to pay for a decent courier. I will never shop here again! Pure garbage service! Tip for consumers:Use a better courier service. Obviously the one being used hires incompetent people who can't read a label/ address!! Products used:Nothing, because it was delivered to wrong address!! Service Shipping

“Can't Send an Order and have it arrive correctly”

I ordered Christmas gifts from Old Navy on Black Friday, November 2023. They've been lost or never shipped 4 times now. They finally sent my son's gift (reordered again) today, 3/13/24. It's missing his henley shirt/sweater. I get to fill out a form for someone to get back to me in two days to decide if I get to have his shirt or if I have to reorder it a 5th time. Keep your Old Navy cash from December. It's expired by now, and I'm sick of fighting for the prices back in November. You lost a lifelong customer and hopefully anyone who will hear my story. As a full-time working mom, I hung Christmas for my family on your online store, and it completely failed 5x and it keeps on going. I will never trust it again. Products used:Still waiting for a shirt after 5 months. I won't be back. Service Value Shipping Returns Quality

“Complain”

I will not recommend anybody Old Navy store.I purchased something it was buy one get 2nd 50% of but they didn't do it. I tried to explain her, cashier but she says she can't help me and I told her I'm gonna make bad review because of that.I Will never,ever go anymore in Old Navy store.

“I believe I was scammed”

Old navy has 'sent' my order which was apparently delivered but never was! The tracking site doesn't give any information as to where this supposed package is and now I have seen that the tracking site they use is a SCAM! I am a single mother who tried to order clothes for her children and they have robbed me! Won't respond to my messages or provide refund. Beware Service Value Shipping Returns Quality

“Rip off”

I placed an order of 7 items 2 weeks ago and I received an email confirming that my ordered was delivered via UPS but only recieved only two items. I was charged and did not receive my renting items. I send a request for a refund for the items I did not receive. Old Navy within minutes replied denying my request. I called their customer service line to ask why. The customer service agent told me that I would need to dispute it with my bank and they will not grant my request for refund. Its so disappointing. I will never shop here again. They can easily look at the shipment that was sent. A single small package with one item. When I was supposed to be receiving 7 in total. Their customer service representatives are not helpful whatsoever. Products used:None

“Awful”

The old navy in Meridian is absolutely disgusting. The managers were so rude and disrespectful to the customers around them. They also weren't helping their employees when they were asking for help because they were too busy laughing. I feel so bad for the poor girls who have to work in that environment. I wouldn't wish that upon my worst enemy. I plan on never coming back. Service Value Shipping Returns Quality

“Defective Merchandise”

Recently ordered a pair of Stevie skinny pants for $10. One side wasn't stitched. Didn't notice the hole until I was at a function. Very disappointing. There was no tag in the pants. Unsure if this is typical. Service Value Shipping Quality

“Horrible experience”

I ordered 3 sweaters from old navy online as a gift to send to my brother.I ordered them and when they arrived they still have the security tags still on them. Which i didn't notice at first because i bought them as a gift and immediately just put them in a. Gift bag and brought it to my family's house. Later in the day venting my brother saw the security tags and i was so embarrassed since they were for his first day of work. I called customer service and asked to be refunded or atleast sent new sweatshirts with out the security tags still on them and Sharon in Custer service said she can not issue me a refund for the items i bought. She told me to go to the store and have the security tags removed. The nearest old navy from where my brother is located is 15 miles away. I thought it was horrible Custer service because i have shopped there so many times. Even a gift card to reorder my purchase would have been fine but it is disgusting how that is how the company treats customers. Service Value Shipping Returns Quality

“Poor customer service”

Love the clothes for kids but second time the credit card has done this. I never received a bill (and yes I should have called to check), no email, no phone call yet they send me to collections after 2 months. Hopefully my score recovers, as I have 0 late payments. Called customer service, hung up on me twice. I never get store cards, will not again. So disappointed in such poor customer service. Service Value Shipping Returns Quality

“Time wasters/ sell-outs”

Since having children, this company has been one of my favorites to buy from. As with most websites these days, they have tabs for what you are looking for. Within the tabs, you can further filter your choices. Tonight I selected baby boy- as I have BOYS... I did not select unisex, I selected BOY. Well what came up: a bunch of Disney princess shirts and pink and purple floral outfits entitled "unisex". Not only are these NOT unisex, but they are NOT baby boy (the category which I selected) TO SAVE TIME. They should do us all a favor and label clothing appropriately. If they can't be "bold" enough to categorize clothing for what it is then just take out all categories and quit pretending like you have them. Note: I do not actually want them to do this, but when they place girl items under the heading of boy it literally wastes 99.9% of our time for the people who are fully aware of the gender of their children. The majority of people are not trying to pretend their boys are girls. If your boy likes princesses and flowers, great. You should be able to search for that under the girl tab, not the boy tab. More power to them if that is what they want to wear, but please do not waste the rest of our time.

“Missing items”

I have spent thousands at old navy ordering stuff every week for my family but recently I have noticed that they are not sending items but charging for them?! I suspect this has been going on for awhile before I noticed as I place large orders and never looked through to itemize all things until it became obvious in an order that I was missing and charged for 4 items. After that I started to check all my orders and every month I have something missing that I was charged for. Usually they have refunded it but now I am missing an Easter shirt for my sons first Easter and they have refused to refund me for the shirt they never sent! I have been contemplating no longer ordering because of this and can now say this has made that decision easy for me. I will no longer be ordering from old-navy, gap or any of their companies. They have scammed me and wasted my time having to keep contacting them over the same issue that I have asked them to escalate and look into their staff because this is clearly a problem. Stop scamming your customers have 2 people double check the order or put in cameras. Someone in the warehouse is stealing my stuff. Service Value Shipping Returns Quality

“Sorry customer service!”

Shipping packaging is extremely cheap which causes missing items ON will not replace or refund. Also workers packing bags do not care if items are correct or all there! No care for customers so they have definitely lost my business! Products used:Clothing Service Value Shipping Returns Quality

“Shipping way too slow!”

Order 3 weeks ago, still say 4 more days until delivery. I have never seen such slow shipping! This is not a store or wearhouse issue, it's a shipping contract choice! I'll never buy from them again! People don't want to wait this long when other stores get you your item in less than a week. Not to mention items when on sale since I purchased. Ridiculous Old Navy! Tip for consumers:Don’t order if you need your items quickly Value Shipping Returns Quality

“Really Old Navy?”

Purchased a much needed winter coat that said 5-7 shipping days. Meanwhile, 3 weeks later and it's still not here. She credited my shipping yay. And I closed my credit card account with them. Poor customer service.

“I have made multiple purchases from them”

I have made multiple purchases from them and have been consistently satisfied. The delivery of my orders is always prompt, and the sizing is comparable to what you would find at Old Navy - for certain items, I may wear a large while for others, an XS. What sets the website apart is that customers are able to share reviews and photos of themselves wearing the clothing, allowing you to see how the clothes look on real people. I find this feature particularly admirable because it can sometimes influence my decision to make a purchase. Overall, I highly recommend Old Navy and plan to continue shopping there in the future.

“Finally cloths that fit!”

No joke clothes purchased on line through Old Navy actually fit. It's hard to find jeans that sit higher than your knees or tops that don't make you look like they're too big here & way too small there.

“Gurnee old navy”

The customer service is amazing... they have a cashier that explains the return policy and final sales item before purchasing... which allows me to choose to take it or not since it cannot be returned... I know her name starts with a C... Love Old Navy!

“You always get what you pay for”

You always get what you pay for. I bought a coupe of T shirts from there and putting them in the dryer machine was probably not the best idea since I only got to wear them once or twice... they no longer fit.

“Sales are useless! They will jack up the price within hours!”

I put items in my cart last night and planned to buy them today only for the price to be twice as much when there is still a supposed sale going on? Are you kidding me? I am done with this store! Not to mention their shipping cost is ridiculous and they never have the same stuff in the stores as they do online so if you really want it you have to pay.

“Cute, but not worth the wait in line!”

They have hands down some of the cutest toddler girl clothes. I like to get things here for my daughter on occasion. The problem is the lines! Good Lord the lines on this store, on any day at any time are always backed up so far, people end up in the shoe section. I don't think I've ever gotten out of the line/checked out in less than a half hour! The worst part about the lines is the insane amount of tiny toys completely surrounding the check out lines. Being around those toys and candy for a half an hour with a 4 year old is NOT ideal. When you get to the counter after the long wait, the cashiers look like they haven't slept in days- and I don't blame them after seeing the madness that is this store. Maybe it's just my state?..