Is ogio.com Legit?

HiWe bought two Ogio Rig 9800 bags . The build is first class - rugged and strong . Paid over £230 each - so not cheap However , if your bag is not full to the brim the contents move around like they are in a washing machine . Reason - there is no internal strapping to hold the contents down as you would expect for a bag of this quality / expense .I have e e mailed Ogio UK twice now to see if there is any solution . Zero response . I would have expected better

I have to say that the customer service I received from OGIO was second to none. I have a golf bag where the zip broke within an hour of contacting them they were sorting a brand new replacement. I take my hat off to you at Ogio world class service, I will forever continue to buy your products. Thanks to you all

I bought the Ogio brand thinking it was a sturdy and reliable bag but the very first time I used it, it sustained damage on the airport carousel. Being pretty disappointed that it was so fragile I contacted Ogio however their customer service was quick to dismiss this and link me to their warranty info which states they are not at fault. So that’s it folks, if you want a bag that is fragile enough it can’t handle one flight, Buy an ogio. From my experience they are expensive and fragile.

I ordered a Ogio Silencer golf bag as a Christmas gift in November 2023. 2 weeks after I ordered and heard nothing from Ogio, I called customer service to find out the bag was back ordered. New arrival was promised the beginning of January, then end of January, then Feb 9 and now possibly the end of Feb. Customer service is nonexistent.

Have tried to order items multiple times and never get to complete an order. Every time I get to entering an OTP code, as soon as I enter it the basket is emptied and I'm dumped back to the home page. Have tried on Chrome, Safari, Edge and via mobile phone - makes no difference. Contacted their helpline by phone and e-mail and both were useless, offering no help a all.

Worst customer service, warranty is nonexistent. Live out of my rig 9800 bag but warranty is different for whom they feel. Can have same problem as other people and they will not stand by their product. Absolute worst service I have ever received!

The Ogio Silencer bag is probably, pound for pound the worst golf bag I have ever owned. I have been playing golf for 36 years.I bought the bag because the silencer ‘locking’ compartments seemed like a good idea but:They don’t work seamlessly, often you have to fiddle with the club to lock it in, they don’t always slip straight into the lock.The rubber flaps on the top of the slots are bad design and will wear out/tear quickly.Also, the bag is unstable, mine has rocked off of the trolley a few times, it doesn’t, unbelievably, have any locking mechanism on the base. It does have some extra straps at the top but these are ineffective.It has, bizarrely, 15 compartments, would love to know why? The putter compartment is way too small, would have been so easy to make it twice the size and make the bag 14 compartments. But, worse even, it is at the bottom of the bag when on the trolley, so surrounded and covered by irons. Really fiddly and awkward to get out. I ended up (for the one round I used it) putting the putter in the top, but this clashed with the umbrella holder which is also badly placed and interferes with getting clubs in and out.The pockets are ok, nothing new or innovative though. The designs are quite nice but doesn’t make up for all the design faults or the functionality of the bag.All in all, particularly for the money, it is an expensive and very poor golf bag.I cannot believe that any pro or scratch golfers took the bag out, tested it and gave it a thumbs up.And, the Ogio 100 day money back satisfaction guarantee is not what it says. They really gave me the runaround. The first reply to my comments above, was basically, thank you ,will pass on to our design department, sorry and goodbye. After a lot of back and forth they told me to go back to the shop where I bought it. Poor customer service but more importantly, an awful, expensive trolley bag.

"PLEASE" AVOID THIS GOOD FOR NOTHING COMPANY....... They had my bag, lost it and got told because I have cancer treatment they wont send me a replacement, Was even asked "what is more important my bag or my treatment"? Also why on earth do I have to put 1 star? Scumbag company

OGIO's "Lifetime" warranty is not worth the paper it is written on.An OGIO wheeled briefcase style bag I purchased in Australia had a manufacturing fault. The main handle is attached to the bag with light plastic, which broke off under normal use, making the bag unusable. I tried to follow-up with OGIO about this under their "Lifetime" warranty.In between buying the bag and contacting OGIO about the issue the distributor of OGIO has changed. I have the receipt for the purchase of the bag, as per OGIO's terms and conditions for their warranty, but neither the current distributor, or OGIO head office in the USA, wants to know or do anything about it.Bottom line, I don't think the Lifetime warranty is genuine, it's just a marketing ploy.

I ordered a couple of backpacks that went on sale, the company emailed me back and said my card info was wrong and the bank would not process the transaction. Well thank you bank!!!!!!!! Sounds like from the reviews my bank saved me a lot of heartache. This company seems to be just plain no good.

When I got my order I opened the box and it only had some cheap bag they were giving away for free. Didn’t receive my order. Emailed customer support and it said I would get an email response within 24 hours. It’s been a week now. Not a word. But they did email me asking for a review from a verify customer to review the product I ordered and never got. Amazing how my one star review hasn’t made the website.

Warranty is almost worthless. Instead of replacing an item (materials/workmanship defects) with the same or similar item, they simply offer a 40% off coupon to use on the site.

After ordering a product with next day delivery, two days passed without any updates. Upon checking my order online, I discovered that it had been cancelled without any notification.

I bought a golf club a month ago. the product arrived damaged and the shaft is wrong. I sent more than 6 emails, called 5 days in a row but never able to reach them and get my problem solved. please be aware of that stupid company.

I was gifted an Ogio bag. It's not very good because it came with a significant manufacturing defect. It took me a while to realize that was the reason the bag was nearly unusable. I just thought it was a crap bag, until I saw an online ad gushing about their unparalleled quality and lifetime warranty. On closer inspection, I realized it's potentially a good bag; I just got a bad one that was put together wrong.So I called Ogio. Lifetime warranty, right? Check the fine print. The lifetime warranty says "original sales receipt required". Don't keep the receipts of everything you've ever purchased? Too bad.The warranty doesn't cover wear and tear, which is to be expected. Just manufacturing defects. Unless it was a gift or you didn't save your original receipt. I would also note that on their website they redefine lifetime, since "Expected 'lifetime' of OGIO products depends on customer usage." So lifetime evidently means whatever they decide it means.Online customer service does not exist. They do not respond other than to send a form email asking you to call. When I called I spoke with a nice fellow who did offer me a significant discount if I wanted to buy a new bag and see if that is manufactured correctly. And presumably it would be covered by warranty. Depending on what they decide it's (or my) lifetime is. And as long as I save the original receipt.

Useless. Poppers have come away from the head cover on a premium golf bag. Just over 2 years old with little use. Ogio (Callaway owned) is unable to assist in any way. £250 bag that I was hoping would last many seasons is now junk.

Update: I got an email confirming the shipping of my second order which I got no confirmation prior except credit card charge, it was shipped 5 days after placing order, still waiting regarding 1st refund. I placed an order on 13th of January 2021, They have charged my card and did not ship my order for 12 days, I saw a heavy discount on my order I decided to cancel my order to place it again to benefit from the offer since I am in no hurry to get my order, So I called Ogio customer service and cancelled my order by phone the call was flawless and the representative was helpful, after hanging up the phone i got an email confirming my cancellation request then after that by couple days I got a cancellation confirmation and it the email stated that I will get another email in case my card was already charged, now it has been a week with no refund to my card or any confirmation email. Since I did not want to miss the offer on the backpack I wanted I placed another order on it, they charged my card and did not send me any confirmation regarding my order status or even my order number, I emailed them again inquiring about my cancelled order refund and my new order's confirmation, all I got was an automated message and nothing else. TLDR: They did not ship my order after 12 days, no refund on cancelled order, no confirmation on the new order, no response when asked about both issues.