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They make you pay for everything when the cruise is already insanely expensive. Even their al Le carte fancy dining tastes mediocre. The cruise workers are all concerned about hanging out and touching each other instead of working. Showers are lukewarm, everything is dirty, and the service is just bad.

As first-time NCL cruisers, we tried to purchase a Black Friday special. We talked to 4 --four-- different sales people at Norwegian and finally got the cruise and package we wanted (mostly saying a lot of "nos" to "extras"). We asked all 4 NCL employees about the CruiseFirst special and were told it would be deducted in the final billing. It wasn't. We then discovered we were not eligible for the CruiseFirst (despite meeting all eligiblity requirements per the Web ad) because we had pre-emptively booked and paid for the cruise. Apparently, one must apply for the CruiseFirst special first. None of the 4 associates mentioned this, despite our inquiries; nor does the web site ad. The last woman DID offer to try to make good but by then we were tired of the nickel-and-dime-ing attitude. We can only assume this trend would have continued on board the cruise. We were spoiled by Vantage which offered one price/all inclusive packages.We travel a great deal with will take our business elsewhere.

Worst customer services experience of my life.Poor product knowledge, poor procedures.On several calls, I asked a question then was put on hold and when the operator came back on the line my call time was 20 mins.Some sort of overseas call centre probably india.Each operator adopts am English name like Peter or Michael which is obviously a lie.Wont be using NCL ever again going back to Princess or RCI.

Would not go with them again others ratings rightFood choice very limited even in our top auiteInternet package for same poorSaw by accident multiple transactions from out account in 2 days approaching at this rate £20000 ,the service associate yepez not interested and without ,looking at me transfered to the very helpful financial ladySo beware they take money out of your account and 'don't tell you could be serious No wonder ncl low rateSpent lots of my interest time to try and sort but. Yepez as a senior manager is not in the right ,job.No concern ,for ,this ,important error

My first review has not been published yet... But my bad experience continuous. I bought a watch and was told it would have 5+1 year warranty. Even the watch was a bit more expensive like at home, i bought it to have a nice souvenir. They checked my passport, so they saw clearly, i am not US citizen. But the warranty is only valid for sales in the US and for US citizens... For me, a clear scam. Another thing, a refund they promised and had been on my account was not recorded on my credit card... The Transfer to the airport with "sight seeing" of Tokyo, 159$ each person is ridiculous - Never, never NCL again !

I booked a cruise in April 2024 for January 2026 to celebrate my 70th birthday paying a substantial deposit. The 21 day holiday included 2 nights in Singapore and Mauritius, with visits to Sri Lanka, Thailand, the Seychelles, Maldives Madagascar and ending in Mauritius. I have been informed by this company that the cruise is cancelled as they are re deploying the ship to the Atlantic!! In January!! Clearly not enough Americans wanting to travel. This was to have been our holiday of a life time. I wonder how much money this shower of sh** have made from the many millions of pounds of deposits they’ve been holding??? WOULD NEVER CONSIDER BOOKING WITH YHESE COWBOYS AGAIN.

Don’t use this company unless you like waiting in long queues, most outside 4 hours to board our ship another 5 hours to get off. The staff are great but the management is rubbish. Once you are getting off they don’t do anything for you.

I’ve taken several cruises with Norwegian Cruise Line, and my most recent trip in The Haven cabins was exceptional. The land-based customer service before the cruise and the service onboard were both excellent. The staff made the experience seamless and enjoyable. While the excursions were good, they could be longer and better organized to add more value. Overall, it was a great experience, and I look forward to cruising with NCL again.

Norweigin the staff this woman name Torna Jadelyn is so unprofessional and seem to be interrogating me. The more questions I answered the more she ask. I have no idea who hired her they should be Fired!

🌊🚢 Attention Cruise Lines: We Need Your Help! 🚢🌊As a family with special needs, we are facing significant challenges when trying to book a cruise. My husband is wheelchair-bound, and we have two small children. Unfortunately, we often find it impossible to secure a handicap-accessible room, as they seem to be consistently booked by individuals who do not require these accommodations.This situation is not only frustrating but also prevents us from enjoying quality time together as a family. We believe it’s crucial for cruise lines to prioritize accessibility for those who truly need it.We urge you to review your booking policies to ensure that handicap-accessible rooms are reserved primarily for passengers who require them. Everyone deserves the opportunity to enjoy a vacation with their loved ones, and inclusivity should be at the forefront of your services.Let’s work together to make cruising accessible for all! 💙 #AccessibilityMatters #CruiseWithCare #InclusionMatters

Moderno Experience11/26 - 8:30pmOur experience was terribleWe had a reservation at 8:30pm.We got there on time and the Hosstess didn’t acknowledge us properly, she appeared stressed out and not necessary knowing what was going on on the floor. After about 10 minutes she finally came to assign us a table. We did not like the table location she chose and politely asked to be seated at another table that was available. She said to follow her back to the reception as she had to reassign us to that table. Not sure why she couldn’t just take us to that table and rearrange her table assignment in her system afterwards… We then waited another 12 minutes before she came back to finally get us to the table. By now, approximately 25 minutes after our booking we finally got seated at a table…The server came in and appeared to be in a rush explaining how the “rodizio” system works as she was taking at 2X the speed… we got a hint they were rushing perhaps because it was by now around 9pm already.We were disappointed with the way the salad bar looked, some options depleted and pieces of food outside the bowls and scattered on the icy bottom. It appears no one was cleaning the mess and or replenishing the items.Then the gauchos came all at the same time with the meat options, not pacing their offerings as they should, evidently everyone was in a hurry to get rid of guest to go back to their cabins and rest.My wife is diabetic so she couldn’t enjoy the tray with the rice, mashed potato’s and the rest, which is high in carbs, spiking her sugar levels, so she rather have more salad. To our surprise, they had emptied and dismantled the entire salad bar, not even notifying of any “last call”… At this point I complained to the server and asked to speak with the Manager on Duty. She was apologetic and that is fine, however she started explaining that she was dealing with some other guests having an allergic reaction, which I guess she was trying to use it as an excuse for not been able to have a better grip on the floor and the operation. She fell short and the servers and gauchos were all running the asylum…This was our worst experience ever on NCL as it relates to specialty dining. So much for paying a premium to be treated like cattle.Manager on Duty name:Minerva CastelltortGB Slice - cabin 9096Pride of AmericaDeparture: 11/23

My wife and I bought Cruise Credits for two future cruises and we were sold four credits. We assumed that the credits wee issued per customer but NCL are claiming that only one credit can be used per stateroom. When we booked a new Cruise our travel agent confirmed the details with NCL and their representative agreed that two credits could be applied to our cruise, so we booked the cruise and paid the deposit. Then the travel agent phoned back to say that NCL would only allow one credit to be applied. I raised a complaint with NCL UK but they did not have the authority to change the booking. I was told I needed to raise a complaint with the US office, which I did. They just refused to accept the situation and refused to investigate and would not accept two credits. Terrible customer service and what a scam.

I am reading all the reviews about Norwegian Cruise Line (NCL) and as much as I would want to not agree it has got to the stage where I am very disappointed with NCL. We have cruised with the company for over 9 years and this is now the third / fourth time that a cruise we had booked over 18 months in advance has been cancelled due to deployment. How is it that the cruise companies must arrange their cruises years ahead so must know when they prefer to have the ships in particular waters. Why so close to the final payment date you are now letting us know the cruise is no longer going on the 21-days voyage to Europe, Gambia, South Africa, etc? I'm just glad I hadn't booked the extra week's holiday in South Africa for after the cruise. One of the times Norwegian cancelled our cruise I was still seeing an itinerary very similar to our cancelled one still being sold - so clearly they were still able to cruise to Madagascar, Seychelles and other countries close by so why cancel? We are booked on another cruise January 2025 and are hoping for the best. I do have some issues with NCL has they have become very unreliable. I believe they cater 90% to Americans and the other 10% is just making up the numbers. Every time we cruise they send us insurance options - this clearly says American citizens only! Why do they keep sending it out?We are meant to receive a cruise magazine and updates about specials - never got any of those! After this cruise in January we can determine whether to stay with Norwegian or move to another cruise line.

Just returned home from a Norwegian cruise, first of all the food was horrible & the bed hurt my hip, I’m a side sleeper & woke up every morning with hip pain, my husband had the same experience! With the $ they charge, should have decent food & a comfortable bed!

I didn't even make it through the reservations. I was booking online had a question about a few things and started talking to the gal and she said what am I just call you. When she called me she told me the rate I was getting shouldn't be there and then she had to check with the supervisors and call me back but if I booked it they would probably cancel it on me anyways. She did not call me back so I looked online and the room I wanted was gone and I was forced to book a more expensive one if I wanted the same Cruise. I called them and he told me I had to go through the whole reservation with him again so I asked for supervisor he told me he couldn't do that I asked him why I couldn't do that and he hung up on me. I called a second time and talk to a guy and he said he'd get a supervisor away 20 minutes later she finally gets on the phone with me just to tell me that they can't honor the price because that room is no longer available.

We are currently on the NCL Pearl.On the first day while walking with him in food court a pair of dogs that was with owner jumps out of a basket barking and viciously trying to attack my grandson.I brought this up to the General Manager and the head of security at approximately 5 pm Monday 11/11/1024.I was told they would review security cameras and get right back to me.On 11/12/2024 at 12 pm still no feedback.I happen to run into the GM and asked for outcome.He told me the head of security was handling.While exiting the ship to go to port and happened to see the head of security who was just hanging the phone up from a call from GM.He told me that they reviewed the tape and talked to the owner of dogs but has allowed dogs to remain on board to attack again.The other concerning issue is where this happened was right in front of food buffet where they were actively serving food.The food on the buffet on the first day was horrible.Unfortunately this is now the second day of a 12 day cruise.Summarizing if you want to be around vicious dogs,eat food fit for a dog NCL is your cruise line.

1. Their IPhone App is terrible. Good luck tracking down photos taken by photographers. The app only works while onboard.2. WiFi very difficult to use aboard ship.3. Long long lines for tech support.4. Excursion desk not open all day. Limited hours made for more waiting around in long lines 5. Spotty communication. Instructions for some excursions were incomplete 6. Seem like an understaffed ship. I spent lots of time waiting in line for basic things.7. Food was very good.8. Service at all restaurants was amazing 9. Rooms were very nice. Cleaning staff was superb.

I contacted ncl as I needed to change cruise voucher from British pounds to us dollars to receive discount. Spoke to KIM who organised this for me in a very professional manner eg constantly checking with me i was ok while she had me on hold. I was told could take 72 hours but this was done instantly. Thanks KIM and ncl

Recently went on Norwegian Star which I have been on before but what a change.Dont get me wrong because the service was excellent and the food very good.Howerever there was nowhere to find a quiet spot when the weather was bad.You couldn't use the library because people where sleeping there.You could only get books out a couple of times a day that's if the staff were there to unlock the cabinets.Shuttle buses were extortionate at 30 or 40 euro for a hop on and off bus and at that price I would have hoped for more than 2 hours in Amsterdam.for example.The bus company doesn't tell you that it is 1 and half mile walk into the centre from where they drop you(Amsterdam)and the last bus back to the ship is 12.30.Also in Gothemberg the driver stops his shift at 5 pm and tells everyone to get off the bus because he's finished for the day!

We have booked with Norwegian cruise line twice and twice they have made major changes to the itinerary.They falsely advertise the cruise to get sales and then change the itinerary close to the sail date. The reason given for the change is to save fuel which is bizarre.If you complain they send a standard reply and refer to their terms and conditions.