Is myus.com Legit?

Hi, I had ordered iphone 15 pro max thru ebay. i was surprised when i received picture that myus have received iphone 7 in place of that. i immediately complained ebay and seller asked me to return item immedately for replacement/refund. i quickly placed request for return and upload return label of fedex, paid 8usd fees too on 21st june. now problem start... they lost the shipment and said contact fedex...due to that my refund denied by ebay and seller. they put me in deep trouble. sent mails and chat.. still waiting for my resolution. not happy at all.

Rubbish and dishonest company! They did not check my order correctly and gave it the wrong description. I sent them the merchants invoice and asked them to clarify if they had used the wrong description or if the item that was sent was incorrect.They then shipped the order to me and used their own shipping preference, which was double the price of what I selected.Now, I’ve been charged double the shipping fee for an order that they have not described correctly. I have no idea if it’s the correct item or not.I am now going through my credit card company and filing a dispute to claim my money back.Avoid using this dishonest rip off company.

I had used this company years ago (pre COVID), and still had an account with them, so when I found some items I wanted that were only available in the US, I used them again. Had no issues signing into old account, and without hesitation ordered using the given address. Came on here after and read the reviews and instantly regretted it, worrying I might not get my order, and wished I had looked for another company.To be fair to them, the service was pretty smooth, and I had no trouble getting in contact on a few occasions, either by WhatsApp, or live chat. So feel some of these reviews are a bit harsh. It did end up being quite expensive, but I got what I wanted, and the delivery was quick (about 5 days from them to my door). I actually don't know if the postage price was even overly excessive, because when I put into another price comparison site, the costs were similar, if not more, so I think it might just be their calculator that quotes low, which is why people are getting annoyed! But shipping prices go up rapidly with parcel size and weight, as obviously this will be flown, so worth trying to find this out before placing an order if you can!In my opinion though, if you are that in need of something specifically from the Sates, then you just pay for it. Half the cost was Insurance also, which is your choice to risk or not. You just need to make sure you confirm your choices in your settings before hitting ship. I would definitely use these again if I had to!

Fraudulent...set up free trial. But not able to log into my account. Try reset password.. No account linked to this email. Try register new account.. We already have an account linked to this email. Try online chat... Constantly 20th in queue, so unable to log in to cancel free trial. Had to contact my bank

These people are just crooks, pure and simple. Avoid at all costs. I cannot log into their site, they don't recognise my suite number or password, and when I try to reset the password, they won't let me. They continue to take money from my account every month - even though I used their service just once and have not been able to log back in to their site again to cancel my details. I would give them no stars if I could! I repeat: AVOID THESE SCAMMERS!

They are little thives do not use! I ordered a 5 doller phone case from amazon and these little F stealers put it as a value of 35 Dollar like what the F? How in the world would a phone case have a 35 dollar vaue? And now I have to pay Vat and etc for the 35 dollar and not for the 5. I dk if customer service will help me but if your beginer I don't recommend using this. I am now using myus for a year now, and I know that as soon as your package gets in your suite it will automaticly ship with the carrier selected in your My Shipping Schedule. If you don't want to have suprises I suggest you should select your carrier as soon as you registered. If your lucky the item will appier when you aren't sleeping and you can mamage it, but if your not then Rip. Good luck everyone :)

My real rating is zero. They are thieves. I tried using them in December 2023 but they didn't offer the service they promised. In February 2024 they changed my account $9.99 and said they upgraded me to premium. I told them that I didn't need their service as it didn't work and I canceled the account back in December. They told me to add a payment method so they can refund me. I did and they changed me additional money. Still no refund!

Made two orders, and at first everything was fine, but upon having problems with the second order I decided not to use this company anymore. If you are fine with being charged for completely different amounts than what the calculator on their website shows, then OK. I would even have been okay with it if everything was not so suspicious…They charged me for taxes along with the shipping cost and when the shipment arrived in my country I was charged again. Tooks a long-ish time for them to actually work on the problem and even then they only refunded about half of the sum I originally paid extra. When I ask about this, I do not get a straight answer, so I naturally do not feel very comfortable about it. If everything got a satisfactory explanation then it would be all right.

THE LEVEL OF UNPROFESSIONALISM OF MYUS AND ITS AGENTS IS BEYOND UNACCEPTABLE. I PAID FOR USP SHIPPING ONLY FOR THEM TO USE ANOTHER SHIPPER ARAMEX TO SAVE ON THEIR SHIPPING COST. ANOOD YOUR EMAIL AGENT PROVIDED ME A REFUND OF 7.5USD THINKING THAT IS ENOUGH TO COVER FOR THE TIME AND INCONVENIENCE. I WANT MY REFUND TO BE PROCESSED TO MY CREDIT CARD. IT SEEMS THAT YOUR AGENTS DON’T UNDERSTAND ENGLISH. I TOLD ANOOD THAT I WANT MY REFUND TO BE PROCESSED TO MY CARD AND I WANT TO CANCEL MY ACCOUNT AT THE END OF MY CONTRACT TERM WHICH IS AUGUST 11, 2024. STUPID ANOOD THEN CANCELS MY ACCOUNT TODAY NOT UNDERSTANDING THE ISSUE. I TALK WITH ROSE FROM CUSTOMER SERVICE CHAT THIS AGENT LIES TO ME SAYING THAT THEY CAN’T SHIP ITEMS TO MY LOCATION BECAUSE I DONT HAVE UPS: WHEN IN FACT I HAVE BEEN USING UPS TO SHIP MOST OF MY ITEMS TO MY LOCATION, I THINK ROSE THOUGHT THAT I WAS DUMB SO SHE SAID ITS BECAUSE WE CAN SHIP ALL ITEMS USING THE SHIPPER BECAUSE OF RESTRICTIONS: SERIOUSLY IT'S A BOOK AND AN RCA CABLE HOW IS THAT RESTRICTED IN MY COUNTRY??? SO NOW I'M LEFT WITH NO ACCESS TO MY ACCOUNT - NO WAY TO TRACK MY SHIPMENT AND FINALLY, NO WAY TO TRACK MY REFUND ALSO I'M LEFT WITH 53 DAYS IN MY SERVICE THAT ANOOD CANCELLED. HOW STUPID IS THAT??? -YOURS TRULY - SUITE: 2719-602

My account was debited $116 US Aramex without my knowledge or consentMyUS.com without any authorisation or consent from me they charged $116 US and sent it Budget economy with Aramex without my authorisation or consent . I complained and was told the charge and selection of carrier was “automatic “ so why quotes for different vendors on the website -I have raised a complaint. I also note that exchange rate was a rip off -I was billed $186 AUD.I had used this service in the past with no problems but it appears to have changed ownership in 2022 see DUBAI, Oct 19 (Reuters) - Dubai-listed courier firm Aramex (ARMX.DU), opens new tab said on Wednesday it had bought Florida-based e-commerce company Access USA Shipping LLC (MyUS) for about $265 million in an all-cash deal. I am not sure why the shipment costs so much.Also the GST charged was $12 US more than the declare custom value.Third line forcing?

I recently discovered the most stunning crossbody bag during my holiday in Switzerland and it was love at first sight! The eye-catching design and impeccable style of the bag captured my attention immediately. Unfortunately, my excitement was dampened when I realized the brand didn't ship to Singapore. Thankfully, MyUS came to my rescue and made it possible for me to get my hands on this dream bag. Their seamless global shopping assistance was a game-changer, and I can't thank them enough for helping me bring this beautiful accessory into my collection. MyUS truly made my bag dreams a reality and I couldn't be more thrilled with the outcome!

I cancelled my membership nearly a year ago and I am still getting charged. I have contacted the company several times and they take their time responding so I can keep paying them. I am going to ask again publicly - can you stop charging me?! I do not want to deal with your company anymore.

This is the worst company ever pls don't use it it full with hidden fees and late schedule imagine i had to pay 72$ for less than 1.lb and with worst carrier today i try to sign but it appears that my email doesn't registered i try reach the costumer care but they didn't do anything helpful and its been a day i can't sign the second major problem my package been in review for almost 2 weeks without telling me what's wrong and they start counting late fees on me do you imagine that and when i contacted them for 4 Times they all say the same give me your invoice and wait im sick of this sh*** company this is my first time to be this furious about anything!!!!!

These people are a scam, bunch of thieves. They keep withholding certain items, they say you can ship the item via the preferred method. Then don't tell you how it can be shipped via other method.

I had an issue with values and waited more time for an email response but then got my response faster via WhatsApp. I’ve already thought I won’t receive my package, but it’s shipped now 😮‍💨

A shipment last month they put on wrong Custom Codes, causing me penalties.The latest shipment they mess up the delivery address, I have been trying to get it to me for nearly a week now with Aramex

They can be a little slow in responding to questions but they do get you answers. I find the paid membership uncalled for since they already make money on the shipping. Overall, they are reliable and use good carriers like DHL for international shipments. Their prices are better than most other companies. I cannot recommend the paid membership and using their international shipping assistance service can get expensive. I suggest using MyUS with DHL and allow DHL to handle customs issues.

This is a serious service where you are required to inform yourself and read. Pretty much everything is automated. If you don't, you will end up paying something that you do not need like taxes.Do not let them handle taxes for you, do it yourself. They don't work over weekend so you won't be able to ship on Sunday, other than that everything is OK.MyUS is the best option online, do not trust those people who left 1-3 stars, those are mostly people who misunderstood what they are paying, or have checked few extra options that they do not need.

Ms Rachel from myus is the worse she said items will all be cancelled if not available and doesnt allow substitutions even the customers requested. Please if there is someone here, please make a complain about the attitude of this agent. Because of this, me and my friends will leave myus, we are 10 loyal members and we will leave because of this agent. She requested the order processor to cancel order and wont allow substitutions

As a customer of over 5 years I would like to recommend MyUs to anyone interested to work with a professional, efficient and trustworthy forwarder. MyUs have answered all my questions in less than 24 hours. Their service is irreproachable, the packing is excellent, and the dialogue with any member of their team helps solve any misunderstandings. I really appreciate working with them, and I recommend this company with all my heart.

“Still Processing...”

It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us overseas. It is still "processing". The customer service has been appalling, when they respond at all. We did get a shoddy response via FB messenger when all other attempts to contact them failed. They claim they are "waiting for IT", that was 3 weeks ago. Five weeks and still not even in the post yet. Don't fall for this sham company. Service Value Shipping

“They only get 1 star due to successful shipping of an item to me. Everything else was horrible.”

It's way too expensive of a service (costs more than the item to ship), and near impossible to cancel. I wanted to avoid long distance phone calls, whatsapp calls are unavailable, whatsapp text/chats lead to frustrating interactions with AI ending the chat if you don't respond within 5 mins, I tried to cancel via email, they didn't follow through, and they refuse to refund me for the months I didn't use the service and have been charged due to their inadequacies! Stear clear! I'll be sticking to my American address type businesses that are WAY more cost effective and wonderful to deal with. What a joke these guys are. Tip for consumers:I forgot to include how long thw shipping took to get to me. I order from the states all the time and this was ridiculous! Service Value Shipping

“Use stackery, my us is a scam.”

Processed my delivery for incineration after they discovered it was a hemp product. They mention no hemp in thier prohibited items. Will give me no response. Scammers Service Value Shipping Returns Quality

“SLOW and Passive Aggressive Live Chat agents.”

Super slow, took them 2 days to scan the parcel - and then another 2 days to process it. They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong). I dread to think how much longer it will take, then they actually have to ship it to me. All of this while on a premium trial - definitely will not be renewing or using them again. 2024? If I am lucky. Service Value Shipping Returns Quality

“Expensive, cancellations take place immediately, but does what it says on the tin.”

If you prepay for a year service and then choose to cancel your membership to ensure you don't get charged again, they will cancel all access to your account effective immediately. So make use of a calendar program to know when you need to cancel. They only ship via DHL so prices are considerably higher than places that would ship via royal mail (UK to us) and they are fairly slow to respond to questions/ problems. However, they largely do what they promised to do so. If you have no friends living in the respective countries, it might be worth using them. Products used:UK to us package shipping Service Value Shipping Quality

“My goods were stolen”

I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. No subsequent customer service. Tip for consumers:I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. no subsequent customer service. Products used:Fragnances Service Value Shipping Returns Quality

“Terrible service!”

Very high shipment fees is the good part of the service. The worst part is their customer service which is completely useless with zero willingness to listen or to assist. Worst service experience I have ever faced. Tip for consumers:Warmly recommend to avoid using this service! Service Value Shipping Quality

“If I could give them 0 stars I would..”

What can I say, first shipment and the documentation they provided was refused by DHL and customs. Waited 30 days to be finally told that they cannot amend the documentation once the shipment has been sent, so had to pay 30 days storage fees plus $60 to DHL to amend the documentation and 6 hours out of my day to drive to the airport and try to wrangle it free from customs. Their customer service is non-existant and the total cost of my $200 value first package was $200 for the products, $200 for shipping with MyUS plus several HUNDRED more and countless hours emailing and talking to DHL and MyUS trying to get it solved. They did not care at all that I cancelled my account leaving items unshipped and would write bad reviews like this. They have many bad reviews on many review sites, wish I had seen that first before doing business with a shipping company that doesn't actually know how to handle customs documentation. No wonder they do not have a telephone number, it would be ringing off the hook with angry and disgrunted customers. Just AVOID! Service Value Shipping Quality

“Excellent”

John helped me through and got my parcel shipped I had to change the membership to escape the usps form procedure thanks John

“They don't close your account when requested to”

I cancelled my membership on their website and received confirmation saying "Please allow up to 48 hours for your request to be processed." Weeks later, I was charged 9.99 USD and wondered why until I found an email saying the account has been left open until I respond to it. I asked for the account to be closed and to be refunded and was sent ANOTHER email asking if I want to close the account. I have just confirmed and am now waiting for account closure again and a refund. I just think this is very sneaky and terrible business practice. Service Value Shipping

“Horrendous Experience with MyUS Shipping Forwarder - Beware of Scammers!”

I am utterly disgusted by the appalling service provided by MyUS shipping forwarder. My shipment, referenced by the tracking number amazon *********************152 and package ID *******, has been held hostage by this fraudulent company, who have shamelessly ignored my urgent requests for assistance. Despite my repeated attempts to communicate with them regarding the release of my shipment, MyUS has callously chosen to completely disregard my emails. It is evident that they lack any sense of professionalism or respect for their customers. My frustration has reached its peak as I am informed that the release of my shipment is being delayed due to a nonsensical request for some documents, which has never been required in previous shipments of the same nature. Their incompetence and lack of understanding of basic customer needs are utterly unacceptable. In light of this deplorable situation and after several attempts to release my shipments they left me with no other option but to pursue legal action and report this case with the FTC. I will hold them fully accountable for all damages incurred and that will be incurred as a result of their incompetence and negligence. Additionally, I asked them to close my account permanently. I implore anyone considering using MyUS shipping services to steer clear of this fraudulent company. Their lack of professionalism, disregard for customer concerns, and outright negligence make them nothing short of scammers. MyUS, your actions are inexcusable, and I will not rest until justice is served. I expect a swift resolution to this matter, and I will not hesitate to take my business elsewhere if my demands are not met promptly. Tip for consumers:Horrendous Experience with MyUS Shipping Forwarder - Beware of Scammers! Products used:no products! they are holding my package in their custody!!

“Horrible service”

Made me lose $220 because they were too lazy to ship with FedEx. They are extremely slow and dont care about customers. If you care about your time and wallet. Stay away from these. Service Value Shipping Returns Quality

“Good support”

Roderick has been giving me spectacular support, and I am quickly satisfied when I have support from patient, anticipated Roderick. Keep it up Roderick people will love you with us

“Used to be fairly reliable but seems like an actual scam today”

With every product ready for shipping MyUS have attempted to raise the estimated total weight and cost of products far beyond reality or what could be deemed reasonable. Since these changes are always made in a way were they enable MyUS to charge more, the only logical conclusion is that this is an intentional move on their behalf. Service Value Shipping Returns Quality

“Great Customer Service”

I ordered for a loose phone battery, it probably gave them a hard time because of all the restrictions with the shipping companies, but they never withheld the parcel, and delivered it to my doorstep via dhl. It was great. Tip for consumers:Get ready to pay a monthly subscription after the first free month. Products used:Battery Service Value Shipping Returns Quality

“All my stuff is broken and they're blaming me”

They must staff the place with the most useless morons on earth. Firstly due to improper packing on their part a box was damaged by FedEx. With crush injuries to the box. Inside they opened the packaging on a ceiling fan… so all the screws fell out of the gaping hole in the box. Now they're trying to blame FedEx for their incompetence. They've ruined over $250 worth of stuff. And told me it's my fault for not paying for extra packing. Tip for consumers:Don’t Products used:Shopping consolidation service Service Value Shipping Returns Quality

“SLOW and poorly packaged.”

I tried this site because I wanted to save on shipping a large number of parcels from the UK to the US. First of all, the tracking numbers for my packages would show delivered, and it would take a week or two for the package to show up in my suite as they processed it. I didn't pay extra to have them photograph everything as it came in, but maybe I should have because there was no real way to tell which package was which from the vague descriptions they had online. When I finally requested that my items be shipped to be, it took almost 3 weeks for them to send it, and when it arrived, the box had a single piece of tape on the top which had popped open and 3/4 of my packages were not inside. I'm furious.

“Shocking company - avoid at all costs.”

Over the last five weeks I have been continually lied to by Reem about when my item that they acknowledged as receiving on the 14th October 2023 would appear in 'my suite'. They have continually missed their own self-imposed deadlines for this to occur and a month after receiving my item they sent me a threatening email requesting more information. They amount of anxiety, anguish and stress they have continually caused me over this period is appalling and represents a shocking lack of any form of customer service. I still have no idea when or if I will ever receive the item that I forwarded to them in good faith. If you are looking for an equally shocking experience, with an organisation that has no problem regularly lying to you then this is the company for you. As for me I will be seeking an alternative professional organisation.

“No customer service”

No customer service. Packages go missing at their facility. Happened twice and twice same horrible experience. Do not use them. Worst company ever. Service Value Shipping Returns Quality

“Beware: Predatory Shipping Scam Alert”

I purchased a package from a store located in the USA. The shipping cost from this store is a minimum of $75. Upon checking the same site, I found that domestic shipping within the USA is $20. Additionally, I verified the shipping cost to England on your website and discovered it to be approximately $24. Therefore, I expected the total shipping cost to be around $45 ($20 for domestic shipping from my store + $25 for shipping to England), indicating a potential saving of $30. Furthermore, I consulted the tax authority's website and learned that items valued below £135 are exempt from VAT. After arranging delivery to your address, I received a notification from you demanding payment of $63.95 for shipping to England, including $32.53 for VAT. Kindly explain why you provide inaccurate information and miscalculate VAT for your customers. Why must I wait almost a week for you to rectify your error? You received the package on Friday, and today is Thursday, yet you have not clarified why you added VAT, despite the package's value being only $111, which equates to £89 – clearly below £135, correct? Why does such an ostensibly elementary error require so much time from you? Here is a link to the law on limits and taxation: gov.uk/goods-sent-from-abroad/tax-and-duty Products used:This shipping service is nothing short of a predatory scam operation, preying on unsuspecting customers with false promises and deceitful practices. They lure you in with enticing shipping rates, only to blindside you with outrageous fees and fraudulent charges. Their website is a cesspool of deception, with shipping costs and VAT calculations deliberately manipulated to squeeze every last penny out of their victims. And don’t even bother trying to reach their so-called “customer service” – it’s a black hole of incompetence and indifference, designed to frustrate and deceive. Consider yourself warned: engaging with this shipping service is akin to signing a deal with the devil. Save yourself the agony and steer clear of this den of thieves masquerading as a legitimate business. Take heed or risk falling victim to their nefarious scheme. Service Value Shipping Returns Quality

“Terrible company - Absolutely avoid!”

We ordered a laptop through my us and for no reason our order was canceled and our account closed. But they charged us for the item plus shipping anyway! No way to reach anyone or get an explanation - or a refund! After spending days corresponding with robots we heard back. Absolutely avoid this dubious exploitative company! At all costs! Tip for consumers:Do not use My us Products used:laptop - not received Value Shipping Returns Quality

“Way Overpriced”

Payed over 114$ to ship 3 sweatshirts from the uk to Israel. In the shipping rates on the website I calculated that I should pay around 30-40 dollars for the shipment (1.5kg)

“Horrible Service”

Garbage service who takes no responsibility for their service. They claim to know all the customs procedures for your destination country, and even "guarantee" the duties (when you pay extra), then refuse to pay or help at all when your item is stuck in customs. They simply wash their hands and tell you you're out of luck. Avoid this horrible service, don't waste your money here. Service Value Shipping Returns Quality

“This company is a scam!”

Customer service is horrific. Out of 4 packages I sent, 3 were returned because they were mislabled. And they wanted me to pay to have them resent. The management team never responds and the people on their chats are idiots. Oh, and they hid costs on every package. I paid taxes and duties upfront and was still charged more when the package got here because the carrier said they never received the monies. Use any company but this one. It is a scam! Tip for consumers:Total scam Products used:Shipping Service Value Shipping Returns Quality

“OUTRAGEOUS FEES! STAY AWAY!”

Absolutely do NOT use this service. They charge you exorbitant amounts of money! I had a single package membership. By accident a retailer mailed my package to them instead of straight to me. The fee WITH a 30% discount was $81.96 USD! That's $163 CAD! You guys I thought it was a mistake at first! All I had in my package was 3 candles and a room spray. What a JOKE! Now I'm fighting with them to refund my money because I will NOT being paying that under any circumstances. Who can afford THAT! I am beyond upset at this point. It's literally eating my stomach I'm so stressed out because they keep trying to debit my bank account and because I don't have that type of money in my account its not going through. I've asked them to stop debiting me and they refuse. The parcel is being shipped back to the retailer because I refuse to accept it. I had myUS cancel it as soon as I seen it was shipped. This is a joke and I cannot understand how this company thinks its OK to basically rip people off.for reference my order cost maybe $40 and weighed 7lbs. That should at most cost me $30! Just don't do it. I had read a few reviews and they said this but I thought, naaaah it won't happen to me. Yep it sure did. STAY AWAY! Products used:Sent back package, refused to accept, still charged for shipping.