Is mp.com Legit?

Worst e-commerce site going. Failed to process my order and deliver in the agreed time. When contacted they just apologise and say it's in process. Avoid using!

Sent me the wrong item?!Then they made me go out of my way to return the wrong item, and sent the original item. I then couldn't return the original item. Every time on Live Chat conversations take over an hour to solve something simple. Ridiculous - never ordering from here again.

Do not order from this companyRefuse to give a refund for a return they received months ago. Every time I contact customer services they say they're escalating the case but each time I receive no communication from customer services whatsoever. They have the return and the money I spent so I'm considering theft as they won't give it back

The Hut Group owns Coggles. Coggles has sent back my return to them without good cause and are offering no communication from customer service to resolve my well founded complaint. It appears a Trading standards complaint or a small claims court case are required. Avoid ordering from both companies.

Absolutely shocking experience!Went onto online chat to complain about an item that has stopped working at only three months ! Item not fit for purpose! I was then asked questions that had nothing to do with the product I had purchased. I then highlighted then fact to the advisor. She then told me to create a return for a refund, when I went to do that it said I was unable to . I informed advisor of this and she said she would create it for me , this didn’t happen and she said she was unable too !Talk about me messed about & lies too . They are happy to take your money but anything else they aren’t interested!!!Seems to be a pattern here with this company !

Ok until you need to return anything.I bought Hunter wellies for a Christmas present for my daughter in law, I reported to them they were letting in water on 5th Jan, I’m still waiting for this to be resolved on 30th Jan. Terrible customer service, Avoid !!!!!

Live chat worked fine but I have no plans be ordering from MP ever again! I had placed my first order days ago with next day delivery and at no point MP contacted me to tell me the payment had failed, which by the way is rather suspicious as it only happens when a bank is concerned about the transaction (I have checked with my bank). My card details were clearly accepted by the platform, the order was acknowledged and confirmed by email. Their solution was to cancel the order and me placing a new order... This is by far the worst online retail experience I have ever encountered!

Order was dispatched and I never received it . Then got a email saying I had returned it. How can you return a item that was never received. Very strange. Have tried messaging with no reply. Poor customer service.very disappointing.

Amazing customer service by the customer service lady called: Jennene. She has been excellent. she understood my problem very easily and resolved very fast. really happy! I would recommend ither to shop from the Hut group as the team is extremely helpful and professional.

I bought several items from MP Apparel, one of The Hut brands. To be fair the pre-sales services was good and the products I received were actually pretty good quality. Because I wasn't sure of sizing I contacted them and they advised that I could buy in two sizes and return the items that didn't fit as their returns process was "straightforward".I should've investigated this further as it is anything but "straightforward". First of all they mandate that you return items to Poland, which means the cost (from UK) is much higher than domestic postage. And they when the parcel is actually delivered (I got proof of postage) it sits in a black hole. I've now been waiting for a month. Each time I contact them they ask me to wait a further 5 days. Until they sort this out I recommend avoiding this company.

I contacted customer service considering a problem with a 2 for 1 discount that did not apply correctly. I was helped friendly and quick by Daisy who solved this issue for me. Daisy helped me quickly, friendly and offered me the most optimal solution.

Dan was very understanding. Even when I was having trouble uploading images, he kindly showed me how to and even offered to review them by email, which was way easier. He solved all my doubts in no time.

If I could give zero star I would. Returned an order. Tracking provided evidence delivered back on 18th September. Still awaiting a refund for £575.40. Chat and messaging all say to wait, wait wait. I’ve raised a complaint. Told it’s being investigated and to wait, wait wait.. it’s now 5th October 23 and no word of my refund. It’s verging on criminal. Now asking my credit card to step in and help as I’m at my wits end… useless! Customer service is non existent. Please beware.Update as of 24/10/23. Despite receiving a phone call and being told this was sorted and I would receive my refund in 3-5 working days (from 5th October) and crediting my account with £40 as a goodwill gesture, I have still not had my refund! And, the messages from the message facility with the account are quite frankly a joke. They don’t read the message and keep telling me I either receive my refund (because they’re not looking at the order number!) or they keep saying, you will receive your refund in 3-5 days. I just can’t believe it. Un-be-lievable……

Amazing price. Lovely coat. I was emailed every step of the way. Definitely no complaints.

I spoke on live chat today with Lucy. She was so efficient and thorough. Great services. Thank you.

Lucy was very efficient and polite. Thanks you so much.