Is miscota.com Legit?

Terrible company no customer service you get provided tracking number for royal mail which just says courier sent parcel they have not received. When you contact Miscota you get no response been waiting 7 days now I was advised to get this product by vetNever using again

We are very happy with the delivery and product.The team were very helpfull and the COURIOR was brilliant.

Managed to get the Cat food I wanted from Miscota Spain.Yes the postal charges were expensive, but that's to be expected if you're that desperate you're ordering pet food from Spain to UK!On average, it worked out about £1 a tin for Gourmet Gold Melting heart but it stops me throwing away untold boxes of cat food that she just won't eat!Delivery took 8 days. My 11 yr old cat is happy so I'm happy!

Been using Miscota for at least 10 years, reasonable prices for what they have which is high quality, they stock a lot of pet items that aren’t available in Australia. I pay via PayPal as it is convenient, I’m not sure if they can ship pet meat products due to Australian quarantine. Tracking number is provided. Usual shipment time is 3 weeks to Australia. Highly recommended.

Ordered cream for wound healing from this company on July 16th for our cat who has had an amputation. No delivery of product received by July 30th. We would not recommend this company to anyone nor use them again.

They use an Australian domain but sell stuff on it that is shipped from overseas and won't make it through customs. This is against fair trading laws in Australia. Their shipping company SPRING claims to be experts in cross border shipping but I guess they're just as incompetent as Miscota.

I placed an order on the company's website for some treats with cranberry to sample for my cat as she suffers from urinary tract infection. They were £ 3.49. When I got to check-out they were suddenly over £ 13. I subsequently cancelled my order but the company keep sending me emails demanding that I complete my purchase as I have ordered these treats. I strongly suspect that the 5* reviews here are created by the company itself or their associates. Stay well away from this company - they are crooks! Good business to do people with!

My cat Mimmi who's gone through both Chemo and Enterectomy for a GI Lymphoma last year loves Schesir cat soup. And what Mimmi wants- Mimmi gets! Problem is that I couldn't find Schesir cat soup anywhere here in the UK. So when I found out that Miscota supplies the soup I was more than happy to order a smaller quantity to see if it would arrive within the promised time frame.I was positively surprised! It took a total of 10 days from when I made the order until it was delivered to our door. And since it was a tracked delivery I could follow the order.I will definitely order a larger order next time. Its a highly recommended company 10/10👌And most important: A happy Cat is a happy owner ❤️

Great company, fast delivery. Plus, customer service is fantastic, reply to my email within a day, with a very satisfactory outcome. I love this company and will be using them again and again. I can't find fault with the items they have available or the price. Highly recommended!! You will not be disappointed. 100% 5*.

I had to buy food urgently for my pet that was not available in my country. Miscota estimated a 2-week delivery turnaround time. I ordered on 12 May and items arrived on 24 May and in good condition. I do wish that there was a cheaper delivery option. Right now, the delivery fee is almost twice as much as the cost of the product, making it very expensive.I would give it 5 stars if their customer service response time was better. My enquiries were sent on 11 May and I only received satisfactory replies to all my questions on 17 May, by which time I had already decided to go ahead with my purchase (on 12 May).

Zini loves the Purina Gourmet Crystal Soup. It has a lot of liquid in the packet which is good for hydration as she doesn’t have a lot of water. The service was immediate and effective when I raised a question with respect to an issue at my end.

My order was going to be a little late, I was appraised of the situation and given several ideas to complete my order. Having decided to wait , I was notified regularly as to what was happening, the order is now on its way to me.The way this was handled was appreciated and I will be returning for another order soonThank you so very much for all your assistance.

Revised review on 9/1/23I have changed my review from 1 star to 3 stars. After finally getting in contact with "a human customer support" the problem was resolved without any hazzle and I was refunded for the missing goods.Original reviewI have used Miscota for several years without any problems. In my latest order MIS-5581178 (2 big bags of Orijen), only 1 bag arrived in front of my door without any wrapping, note or sender information.I contacted Miscota about this problem, but they ask me to provide photos of label and box which is not possible because it wasn't delivered in any box or with any note.I hope that Miscota will resolve this problem ASAP.

Good marketplace with really good and attentive customer service!

I didn't receive my package for more than 2 months and Miscota is not willing to refund. They keep answering my emails by saying they will follow-up with the carrier. More than a month ago the carrier indicated they cannot deliver at the proposed delivery place - Package will be returned to MiscotaOrder is not delivered/deliverable and Miscota won't refund ! Stay away - Despite good prices, they are not reliable

Every time I have ordered something went wrong, and the delivery takes very long. The last time only one of the 2 items I had ordered arrived, and then still the bag of 25kg of dog food came without a box and the bag was ripped, so has a hole. It takes days to get an answer and they only wanted to give me some extra Points on my account. Very poor customer service. It’s a big shame they have a monopoly, because the other company who has this food “Traveness” is Petness and it looks like it’s the same company:(

I ordered 2 times,I buy cat food from miscota. Felix dry food and Gourmet wet food with rabit . No probem at all.It arrived after 8 days. The shipping was on the weight of my parcels. I payed 17 £ shipping for 25 £ food. But the food is not to find anywhere in the UK, and payment with paypal costs 1 £ extra but you have the paypal buyer protection if something is wrong.

After reading reviews here, I was quite sceptical, but we didn't have any other choice, as the food our doggie needs can only be purchased through Miscota. I placed an order and after 2 weeks there were no updates, so I get in contact with Miscota and got a very quick response, explaining the reason for the delay because of one of the food bags. I decided to leave it and deliver the rest of the food. From that moment, the delivery took roughly a week, which was quite quick! I am still waiting for a refund for a cancelled item, but again got a very quick response from Miscota, sharing the refund code and time frame to receive refund. Overall experience was very good to me, if another food brand that I found in the UK still will not suit my boy, I will stick with ordering from Miscota from Spain. Delivery charge even tho quite high, but you need to acknowledge the weight of the parcel and customs after Brexit... so I suggest ordering in advance big quantities. Food arrived in a good state, not damaged.

I had an amazing experience with Miscota. I ordered dog`s food. They delivered earlier than planned and with food was everything ok. Thank you. Recommend

So it's a .co.uk website, so you assume it's based in the UK. Only when you get to checkout do you find that a £100 order attracts carriage of over £60 (admittedly 24kg!). I can understand that for some items that are in short supply in the UK and don't weigh so much, buying here could make sense, but come on Miscota - why not be honest and upfront about where you're shipping from?

“Stole my money”

This company stole my money through the shipping costs by refusing to refund shipping for items which THEY DID NOT SHIP because they claimed they were out of stock while they were in stock on the website. I paid $77 for shipping! I have provided screenshots. They could not give me any justification for why I couldn't be refunded the shipping for items THAT WERE NEVER SHIPPED. Also, only after ordering was I informed of the predicted arrival date of the package which was about a MONTH after my order. Tip for consumers:Not worth the risk. At least I got my stuff. I have read reviews where the customer never received their order and the company refused to refund.