Is miamisample.com Legit?

Ordered a $200 mystery box (size small) and every single item sent was HUMUNGOUS. reached out to the brand and Matt from customer service said “there is nothing they can do.”

Do not purchase from them!!! They send you damaged goods and then don’t let you return them. The absolute worst. Not worth a good deal. Edit to respond to their comment: that is ridiculous. If an item comes broken, a paying customer should be able to return whenever they can within the 30 day or return policy windows. We are working moms with busy demanding schedules. Your policy on defective/broken items is not acceptable. You shipped me something broken. Period. Why is the onus on me.

THEY ARE THE MOST HONEST , RESPECTUFUL AND HELPFUL COMPANY IN THE WORLD. ACTUALLY WHO MAKES THE COMPANY? THE PEOPLE THAT WORK IN THE COMPANY AND THE GUIDELINES AND POLICIES THAT HAVE BEEN IMPLEMENTED. I LOST A DIAMOND RING AND A PLAIN SILVER ONE. I WAS WEARING THEM IN ONE OF MY FINGERS AND THEY WERE LOSE. WHEN I TRIED CLOTHES, THEY SLIPT AND GUESS WHAT!!!!!!!!! INCREDIBLE. I EMAILED THE COMPANY. VERY FAST, JESSICA EMAILED ME A PICTURE OF MY RING. THEY KEPT THE RING FOR ME. WHEN I WENT TO WYNWOOD LOCATION THESE AMAZING EMPLOYEES IN WYNWOODS IN MIAMI THEY GAVE ME BOTH THE RINGS!!! AMAZING SWEET, INCREDIBLE HONEST!! THEY ALSO HAVETHE BEST SELECTION OF CLOTHES. WHAT A GREAT COMPANY WITH VALUES. THE EMPLOYEES IN WYNWOOD ARE GREAT. WHAT A GREAT EXPERIENCE.

I can’t speak for other customers, however I did receive my order in full from Miami Sample in perfect condition, so to me, this is a legit storefront. They do make it known that orders take quite a while to receive, but honestly with how much their product is discounted this wasn’t a big deal to me. My order from the Guizio drop arrived around 5 weeks after placing my order. Buyers should just be aware of shipping times as the warehouse needs time for the brand to ship items to them first.

Beware of this company and its business practices. Two items I ordered took a while to be shipped and when they finally were shipped, I did not receive them. The customer service refused to do anything including contact the shipping company they chose. The proof of delivery does not indicate where the items were actually delivered.

Placed order 2 months ago. Order not received or cancelled. No clue where it is. Website is a scam. My items were held up at customs and now nothing??? No more communication or updates. No responses.Edited to add: I’m not sure why they are lying and saying this is fake, they are definitely not confused with another business. Sketchy company.

Never got my order.I ordered from Baobab Sample Sale on July 18 (almost 7 weeks ago) and never got my order. And I notice they delete comments on Instagram if you try to question about this which is giving scammer company. I understand delays can happen but after seeing the reviews from here I don’t believe it’s just a delay.

I ordered an XXS of a pant from their Donni sample sale, I was made aware at the time of my order that it could take 4-5 weeks to ship which I was ok with. I followed up 4 weeks in to get a status update as we were nearing the end of that window and they shared that the stock was on its way to their warehouse. I followed up again at the 6 week mark because I had not received tracking and my friend who ordered the exact same style in a XS had received hers. I was then informed that they never received any stock in XXS but they could offer me a XS or a refund. I chose the XS because I was excited about the pants, they said they would inform the warehouse and advise tracking once shipped. I hadn't heard anything 4 days later so I followed up AGAIN and was informed that they warehouse didn't have any extra XS's and refunded me. They were quick to respond but it was frustrating that I wasn't informed that the XXS and XS weren't available until I followed up.

Disgusting customer service, my package took 24 days to come and was an expensive order and it came missing a product. I wrote an email stating I was upset my order wasn’t complete not knowing they didn’t send all my products in different packages and asked for help, then I was harassed by the customer service agent Matt, screaming in capital letters and being extremely rude to me. Horrible way to speak to a customer who was just concerned about her order. When I only claimed that after paying $71 dollars for an order it comes without an item. And he proceeds to still be rude. I am only a teenager and I was excited order from them with my savings, that’s why I was concerned when it came incomplete. I’m disgusted and I will never shop from here again and I’ll make sure everyone I know in Miami doesn’t either.

They do giveaways for almost every sale they do and never follow through. I’ve spoken with several giveaway winners (from different giveaways) and they all say they never received their prizes. It’s almost like they just do it for engagement on their Instagram. I won a giveaway back in September of 2023 and it’s now almost March of 2024 and still haven’t received anything. I’ve emailed several times and all they say is “our warehouse is backed up and we’ll reach out to the founder”. Well that doesn’t do anything because there is no prize. It’s all fake. This company is extremely unethical and lies to its customers.

I placed a $103 order for Baobao Swim and the very next day a $91 order for Monday Swim. The website states that items will be delivered within 4 weeks. I had a vacation coming up 6 weeks away so thought this would be plenty of time. It's now been 4 weeks and my items are still MIA. I've emailed their customer service, who has been super responsive and helpful, however I keep being told that the items were mailed late from the brands, then stuck in customs, etc. etc. and they still have no idea when my items might arrive. I asked if they could guarantee they would arrive in 6 weeks, just in time for my vacation, but they said they could not guarantee that they would arrive by then. I asked for cancellations for both of my orders which they did give. The fact that this happened with both orders from different brands makes me think its an issue with Miami Sample. Such a shame to wait a month and I will never receive the items I wanted.

Terrible experience. They advertise free shipping over a certain out yet, they still charge shipping. When I reached out for a refund, I guess I asked too many questions about my order so they canceled it without me asking. the associate I dealt with was named Matt. He was rude, nasty and then summarily canceled my order I guess because he thinks he has some sort of power in life because he works for Miami sample sale with a joke. Also, this is the second review that mentions Matt by name when you think that Miami sample sale would get a clue? I would never buy from them again. Also, if you read the responses by Miami sample sale in these trust pilot reviews. They are so defensive. This is clearly not a customers always right company try 260 sample sale. Excellent customer service.The response below from Miami sample sale illustrates clearly the poor customer service I experienced. Thanks for confirming to the reader. This must be Matt writing this. The response from Miami sample sale is an aggressive lie. How dare they say I don’t understand like I’m an idiot? If you’re reading this ask yourself would a reputable company respond like this? Would Bloomingdales talk to someone this way? No. Miami sample sale are liars and talk down to people. Were the customers spending money we have the power NOT YOU. Furthermore, Miami sample sale DID offer to replace my prefer with free shipping in the end. That illustrates that i proved my point. I then declined after the power trip from Matt. I wish i could post the screenshots. Miami sample sale check your CUSTOMER service Matt and this person below are costing you thousands. Let them GO.

Placed 2 orders- one for Kevyn Aucoin makeup and brushes totaling $473.20 and Baobab for a $365.00 a month ago now. Emailed customer service about the status of the orders, as I didn’t receive any updates coming up on a month now. The story was that it’s still coming from the brand and it’s stuck in customs. Finally, received an email that the make up was shipped- I was so excited! Kept track of the shipment through UPS, one delivery date turned into another at a later date, to ending up transferring to the USPS for final delivery. It said “delivered at mailbox” finally, to not finding any package- not in mailbox or anywhere around. Immediately went to file a claim with UPS who would not be able to take my claim and referred me to contact the vendor. Contacted Miami Sample Sale, they referred me back to get in touch with USPS as they are no longer responsible for package after it says “delivered”. I asked why it’s first UPS the USPS chain? They sent a printed explanation how it works. I tried to file a claim with USPS and they would not accept it online. Had to go in person to try trace it- and they are trying to work on it. Meanwhile, Miami Sample Sale said at most they can do is honor $100 because that’s how much insurance will cover. Long story short- month later, no make up and second order not even shipped. Today I wake up to an email that the second order was canceled?! It’s so frustrating! I’m going to file a claim with the bank and get my money back. Not sure if other people experience something different, but sharing my experience here and anywhere I can leave a review.

I spent about $300 on a “sample sale” 7 weeks ago. The specific sale said it would take 1-4 weeks to ship because they hadn’t received items from the company yet. I wanted to give them ample time before bothering them especially with it being the holidays, but finally started to try to contact them as I’ve received no items and no updates. Messaged them for a week on instagram with no response. Emailed them and received an update that five of the six items I ordered were out of stock (they were swimsuit sets so it didn’t matter that one item was in stock when it’s matching piece was not). Not sure why it took me reaching out nearly two months later to receive that info, but okay. I have asked for a refund which is now being processed, but again - not sure why it took ME reaching out 7 weeks later when they’ve had hundreds of dollars of mine and knew they had no items for me. I’ve ordered from them two other times - one time was great (no issues) and the other I had issues with shipping and customer service as well, but not nearly to this extent and I did receive those items eventually. Very frustrated with their service and starting to get a “scammy” vibe from them after reading others reviews as well.

EDIT: After commenting on their Instagram with my experience, I’ve been blocked and received an email from them claiming I was “commenting slander on [their] posts.” They also threatened to cancel a different existing order I have with them. Any “slander” they’re claiming is factual (i.e. not slander) and can be fully proved with emails. They’re just being tacky at this point.*****I’ve had two orders canceled by Miami Sample in the last month because they couldn’t fulfill them with the merchant. Both orders were from different sales and contained one item each. I had to follow up on each of the orders after waiting 6+ weeks without an update. One order was canceled after the initial email and I was told the other would be coming when they got the rest of the stock… two weeks later, nothing. I followed up for an update and this order was also canceled because they couldn’t fulfill it. I don’t know how long my orders would’ve been left “unfulfilled” had I not reached out. They’re accepting money but can’t fulfill the orders and there’s zero communication from their end! I won’t be placing any future orders now that this has happened multiple times - I can’t trust their business practices. I paid monthly for their Vice membership which includes free shipping on all orders. For every order I made, I had to contact them for a refund on the shipping costs - not a big deal, just annoying that it’s not automatic.

Just received my first order from Miami Sample and I’m really happy! It was a good deal, the items I received are really high quality, and lastly the package came faster than advertised. Happy camper!

Not a bot review - Miami Sample had my favorite glass company, Akila.LA in stock for a crazy price and I couldn’t help myself but to buy. The shopping was a bit. Slow, but sure enough it came. Thanks much.