Is meetmaev.com Legit?

I have been using Maev for over three years now and decided to give my mom a gift of three months of dog food for her new puppy. I spoke with customer support and they help me set up an account and they help me determine the right food and amount for the dog. One of my favorite things about Maev Customer Service and how they make it very easy to talk to someone about anything in your account or anything you may need for your dog.

The team at Maev is amazing! Customer Service spectacular! My (4) dogs absolutely love this product including a very lazy english bulldog that will JUMP off the couch when he hears the freezer door open. Quality of the product is consistent, clean, well packed, etc. Response time for questions/issues is super quick. I cannot say enough positive things to get my point across! I tell anyone interested about this product.

Great product, and when my order showed up a thawed, despite being well-packaged, they shipped out a new box immediately! Highly recommend them if you want convenient raw food that is well balanced.

I’ve been feeding this to my dog for 4 years in those 4 years I’ve only had about 5 incidents where my food got delivered thawed and every single time Maevs customer service quickly responds with a replacement order. I like that I get reminders 3 days before auto ship incase I’m traveling etc. I love the convenience of it. My dog absolutely loves it.

Maev customer service is very fast to respond and always so customer focused. What a great company! They truly care.

Love the food and the ease of it. My dog inhales it!! She loves it!! Her coat is shiny, she’s shedding less and her poops are smaller and solid. She used to have loose stool and scoot along my carpet. That has stopped too

My dog loved the food but the shipping department is not well run. I was sent the wrong food 3 times in a row. I had to call them repeatedly to correct the issue, and although they were nice, they just kept shipping me the wrong food over and over. They are not receptive at all. I had to cancel my subscription.

My pups love the food and customer service is excellent. Highly recommend.

Excellent costumer service. Prompt response to email.

I’ve been ordering maev for a few years now and realized I had a second account that auto subscribed. I spoke to Maev rep a week prior and asked for these accounts to be removed to have a one account that I can process my orders through. My CC was charged again and they effectively told me there’s nothing they can do and do not honor any previous calls. Food is great, customer service failed me on this one. Is one charge really worth sticking it to a customer and losing them?

We have an account with Maev for two large breed dogs. FOOD is great. Customer service is horrible. Since joining, I have had to chase down our second dogs delivery every single time. No exaggeration, every single time. Most recently, I received a notice that my order was processed. The order that they processed was a box. A box with no food. Just a box. But I didn't get the box, I was just charged for the box. CELINE is the customer care agent I believe is handling my account as she is the person who responds. Responds with "here is what I show your order says. Which one needs to be shipped?" Why wouldn't she look at the order history and know this? And then "sorry can't get your order out till Monday, holiday schedule may cause delay" . My dogs are currently out of food (I placed an expediated order on the 25th). I will make food to get us through, at a rough estimate of $300. This is on top of what they are already charging me. So again, while the food is great, there are massive customer care issues that may cost you even more than the food, which is already expensive. My advice.. go elsewhere.

I am super unhappy. Unethical activity here. I tried their product a long time ago. Spent almost $500 to try it. I think its a great concept, however my dogs had an allergic reaction. They wouldn't accept a return, as I understand and took it as a loss. But, verified that no add'l product would never be sent. All was good all this time. I have not ordered any add'l product and the subscription was terminated long ago. Been since May of last year, according to the gentleman on the phone. BUT, today they decided to charge me $270.51 for a "RECURRING ORDER" I DID NOT PLACE!! And somehow reactivate a subscription. After all this time out of the blue. I immediately called and emailed them as soon as they opened this morning as the transaction posted 11:23pm last night (my notice came from PayPal) to tell them they made a mistake and to make sure the product doesn't send and issue me a refund.They are saying they cannot make changes and pretty much trying to perform unethical charges and business activity. I am not going to accept that I am being robbed by them. SO this issue will be reported and I will continue to get a resolve. I DO NOT recommend ordering anything from them or they will send you charges over a year later and tell you they cant do anything about it. UPDATE: James called me back and they got a resolution and are issuing me a refund confirmed by him just now. I just updated my review stars to 3, due to this resolve. Thank you James for the follow through.

I learned the day we got our first delivery of Maev, of our dogs intolerance to potatoes amongst other things. Beef, Pork and, and, and. I asked them if they had any without potatoes, and the only thing they had with sweet potato's was the pork.No luck there.I ordered a 6 bag package to save $ and shipping. It must stay frozen as recommended. Understood as it is minimally processed and cooked.I separated the potatoes from the rest of the bag to help my pets medical issues, and what I found was 4 cups of potato per bag of the chicken recipe. The other thing I noticed because of needing to separate the food, is your pet will never get a balanced portion of all ingredients as they put the dark meat on the bottom and fill the rest of the bag from there. It's frozen so it doesn't shake up well before feeding. You get lots of veggies from the top and most of the proteins from the bottom. She loved the food as you would expect from a raw diet but we must find another product to satisfy our pets needs.

Shipping is very fast. Although the price is a bit high, considering that it is proportioned and ready raw food it certainly is worth the price. Really struggled with finding a reliable food for my puppy that would stop his diarrhea and this certainly did the trick. Not only is his poop solid but his coat has become shiny and soft and he gets extremely excited for breakfast and dinner compared to before.

I have tried to communicate over the phone numerous times with AJ at Maev. He lied to me and told me someone would get back to me within 24 hours. Likewise, AJ told me that he would send me an email with more information about the order, but he has not sent anything. AJ's customer service is truly atrocious, and this is the 4th time I have had to speak to him over the last few months. It has now been over 48 hours and nobody has contacted me.I called Maev today again, and asked for Jaime (who had assured me months ago over a 30 minute long phone call that I could reach out if I ever had trouble with Maev again). Nobody has replied to me still for days.Maev has refused to cancel my order despite hours of discussion This is an order that the Maev system improperly duplicated and wrongly charged my Amex card. I sent in a credit card dispute and they lied to the credit card company saying that I received these goods. I have never received the order nor do I ever want to receive the order. Please cancel the order and stop lying to my credit card company. I even attached proof that Maev is wrongly charging my account. A truly awful company. Please do yourself a favor and never buy from here. There are plenty of other alternatives.

I couldn't feed my dog anything other than Maev! She spins in circles whenever it's time to eat. Maev did a great job at not blending their ingredients together which gives me reassurance that my dog is eating whole food with no harmful ingrediants or filters. We love Maev and have been customers for 1 year 8 ☮️❤️🐶

My dogs had a terrible reaction to this food despite following instructions. When I cancelled my subscription , Maev went ahead and processed my order. I'm out hundreds of dollars and will be sent 20lbs of food that will be thrown away. Most shelters won't accept raw food and for good reason. Maev customer service should have offered a refund and cancelled as I had asked.

Bleached potato and peas is not something that should be in a dog's diet - it's controversial. It's also more than half of the package (used to be different). My dog loves peanut butter but for some reason she rejects maevs peanut butter chunks and she's not a picky eater. The packages arrived partially frozen (many orders!) and according to my vet it could have contributed to severe periodontal disease that made my yorkie lose almost all her teeth. Swtiched to farmers dog and my dog is way happier.

My dogs have done so well since we switched to raw. My sweet girl who had terrible environmental allergies and would constantly have itchy paws and ear infections, no longer has problems and her coat looks beautiful. She has even lost some weight and looks so healthy. She does get allergy shots, but her new diet has helped her in the healing process.

My 10 year old pup loves his frozen raw dog food from Maev- cleans his bowl every time. In the past year he had been decidedly less active at our dog meet ups in the park. After a month eating Maev he has returned to romping and chasing balls again. I have to admit that I am pleasantly surprised by the change in energy level. Additionally, I appreciate the biodegradable packing materials that were super easy to dissolve in the sink. All in all Maev has been a great experience so far.

“Good website for dog owners”

Firstly, my pup didn't like the food I bought there, but since I asked a vet for an advice and switched to another food type, everything is ok. I also read useful articles and advice on their website