Is marksandspencer.com Legit?

So disappointed and embarrassed, thought I could rely on m and s. Had a collection for a colleagues 50th birthday. Delivery was guaranteed for the day before, so we could present to her. It's still sat in the DPD depot. From experience I know it will never be seen again. The customer service response was we will deliver in 48 hours. Seriously. Oh I know you had a collection and expected a present for a colleague. She will get it several days after. Just terrible. I now have to somehow get something else. Not easy when I'm working.

Poor quality underwear resulting in a wire protruding from fabric and piercing skin.Complained to Head Office enclosing said item for their inspection, but no one has had the courtesy to even bother replying.I've been a customer of M&S for over 40 years but not any more.

Having received several online clothes orders recently, i have noticed that quality is slipping noticably. In one order, there was a slash hole in one of the tops which was big, and meant I had to send it back. When I re-ordered, the app let me order and pay for non existent stock. Luckily i ordered two! Just received 2 x £39.50 sports gilets. One is stained on the front and has a big snag inside (a previous customer return?), and the other is poorly stitched in places. Im now checking everything i receive very carefully. Sick of having to return items! Definitely considering my future custom!

I have been going to the Marks and Spencer at Walkden for many years and I would just like to compliment a member of staff called Sam who is the most helpful and polite member of staff I have ever come across. I have not seen him about for a number of weeks and it would be such a detriment to the store if he no longer works there. He represents the highest award for customer service.It's always a pleasure shopping at this store but he made the experience excellent. 5 star customer service.

I have shopped at M&S for over 40 years across 5 different countries. All has gone really well until I bought a sofa. The quality is very poor, after-sales service even worse. The product is clearly faulty (see many other reviews on M%S sofas), very poorly constructed, and I have complained multiple times. The advice was, 'You can contact the ombudsman.' I have now given up, will get rid of the (expensive) sofa, and buy another from somewhere else. What has happened to M&S? A shadow of previous customer service.

How Sad This Is!Mt Marks and Mr Spencer will be 'Turning in their Graves' The company they once so proudly founded has steadily 'Gone to the Dogs'!The on-line store and subsequent deliveries are nightmares. The quality of some of their product...much of it now made by 'Sweat Shop' Cambodians is truly appalling. Stuart Machin CEO of the company must be permanently asleep at his desk because this man hasn't got clue about Customer Service and Product Quality. As an account holder of some considerable years I will now close my account with this dilapidated, careless company and I urge others to do the same!Maybe, just maybe Mr Machin will question his suitability for his elevated post and seek a position in a less demanding environment.......Possibly a Fish & Chip Shop!

Marks and Spencer restaurant Inverness today; what a shock, is this their new accepted way to serve food?! A toasted sandwich, taken from shelf by myself, stuck into a heat source of some kind, then the unopened bag, just stuck on a plate, no knife, no napkins, nothing. Really hot to open with bare hands, scalding hot infact, and hard to tear open without scissors. The outer packaging in contact with the plate you are going to eat off, totally unhygenic at well. What a disaster, who thought of this? Cannot believe standards fallen so far; what other country in the world (maybe only USA?) would serve food in this way? Gross.

Second time of M&S not processing a refund for items returned. Purchases made online and returned following the M&S procedure at store. Both times I have had to chase to be told they have cancelled my return! Seems a deliberate attempt to keep people's money in the hopes they don't notice and chase the return! Very dissapointing! If you return anything to M&S online be sure to check you get your money back!

Ordered flowers as a gift to arrive 19 august - email at 9.58 said they were ‘ being kept safe at the yodel hub’ thought they were cutting it a bit fine so kept checking back, same message. I contacted m and s via chat they said someone would contact me, they didn’t bother. I checked again after work - same message. I rang m and s - awful customer service, problem not resolved, ‘too late now to deliver’ so flowers not delivered. Never had non delivery of flowers before or someone in m and s customer service unable to resolve problem adequately. Zero stars Will write a separate review for yodel - would love to know what flowers being kept safe actually means….

Would give zero if I could. Ordered goods on a Saturday whilst away. The expected delivery date was Tues 20th August. The goods came Monday 19th August. Delivered by EVRI. The delivery email was not from our usual EVRI person. The email just said, "Delivered to neighbour'. No number given, even though all houses are clearly numbered, as yet, nothing from the neighbours. Suspect it's been pocketed. I know these people are on a tight schedule. Left with neighbour requires fewer keystrokes, time than left at No: x?

Be really careful when shopping with M&S. Bought a pack of rolls with best before date of 19/08. Came to open them on 19/08 but there was visible mould - pack was still sealed. Second time this has happened so took a photo and started an online chat. Explained i did not have the receipt but had a photo of the unsealed pack taken on 19/08 showing the mould and read the bar code out to them. Was told not a problem - they would send me a gift card to replace the cost and asked me to email the photo in. Have now been told nothing they can do without the receipt. Packet clearly shows this was an M&S product which was mouldy before opening on best before date. Customer services have simply wasted my time - and M&S have wasted my money on buying goods unfit for consumption - twice!

Adequate went in to pick up a few bits and pieces lots of items unavailable and the bakery wasn’t too tidy not up to the usual standards and queues too long.

I agree that the Sparks loyalty card is very poor. I’m only ever ‘rewarded’ with vouchers for things I never buy. It’s as though with all the information they’ve gathered about my shopping habits, they deliberately withhold anything useful but continue to attempt to get me to buy products I don’t want. Where’s the loyalty bonus for me? Constant attempt at upselling and no actual attempt to reward me for that loyalty.

What poor service!! Visited the outlet in the Lowry on a weekend away. Wanted to return a bra. Visited my nearest store 30 miles from my home to be told we don’t take outlet shopping back but you can go another outlet store 40 miles away! Well thanks M&S !!

I believe M&S’s women’s size 6 is at least an 8 in reality. I’m really frustrated by this as I’ve always used M&S a lot, but now I can’t buy their clothes because their smallest size ie 6 is way to big for me, particularly in their tops, dresses and skirts. So as a long standing customer my question to M&S is: Can you please, please, please introduce a size 4 and do more petite tops, skirts and dresses. Otherwise, me and many others simply cannot buy your clothes :-(

Went to Marks and Spencer’s cafe today what a nightmare !! I have done a survey for them twice and told them my experience with no joy hoping they will read this The cafe used to have a system where they left a trolley and you could put your own tray there when you left , so freeing up the table for the next person great! I know not everyone clears up but most do Works in Morrisons cafe Some idiot from above thought no let’s send one of the staff round with a trolley to clear away It is horrid we have to sit there and watch while they take ages to clear the rubbish into a bin put the cutlery into another pot and then separate the plates and cups Instead of just taking the trays and doing all the clearing in the kitchen WHAT A STUPID IDEA!! What do other people think ?

I decided to buy a box of the red diamond strawberries that are highly advertised and highly recommended by the top chef on television. They just taste like most other strawberries I’ve bought from Lidl, Sainsbury’s, and Tescos. In fact the only difference is the much higher price!!!!!!

Appalling service ordered wardrobes several years ago to be fitted by M&S, fitter wouldn't fit them so no wardrobes.Didn't learn my lesson as ordered a wardrobe several weeks ago, order accepted, money paid and delivery confirmed numerous times to then cancel. Called customer service and was told order still ok and due to be delivered as agreed and text followed confirming delivery then got an email saying cancelled!!!. Contacting trading standards as M&S accepting an order holding your money for weeks only to cancel. Not good practice from supposedly a leading brand that is constantly deteriating in good customer service and honesty

For many years I would not have considered M&S for clothing. The quality was mediocre and the designs were awful - garish colours and over-embellished with logos and slogans.All that has changed. Marks now realise that less is more. The designs and quality are extremely good. Their Oxford shirts are particularly well made.I recently ordered one online. It was at my local store within 48 hours and was well wrapped, with a return label if needed. I am a huge convert to the company and will continue using it, provided it maintains its current standards.

I arrived at Lime Street Station to find my train cancelled. Called in to Lime Street M and S to see if they would accept my assistance dog with me. They were delightful and helpful. I cannot speak highly enough of the staff and their help. Thank you.