Is laurageller.com Legit?

I watched the foundation Balance-N-Bright on QVC and was impressed. But, when I received the product it didn't cover light spots nor did the color work. The color was so off, and the more I put on the worse it got. I'm a retired make-up artist. The product makes your face look dry and dull. I was so angry when I saw the latest commercial where the actress, yes, actress puts on liquid make-up then the next shot shows her face completely smooth and flawless. I Sent the the product back to QVC. This product is just a cheap face powder and shouldn't be promoted as a light foundation or foundation at all.

Got the basic set. Foundation very light coverage, tried to build it to a more made up look; but couldn't. Bronzer way too dark for my skin, brush was abrasive & irritating to my face ( recommend separate brush for bronzer) I liked the highlighter; but all it really is, is an iridescent eye shadow. OK if you want a very light no makeup look.

I was getting interested in the product, but when I saw the latest commercial showing how a woman puts on the old school or other types of makeup, it was so fake that it makes me believe what else is fake about the product. I cannot give a more honest review and will not continue using your product.

Waited a week for my order but this was advised on website - delivered by evri all good. Think the product has got more of a powdery texture than I remembered, but does give a good light coverage. I have mature skin

Sent multiple emails questioning delivery,received return email with absolutely no information.Phone number provided disconnected.Finally spoke with customer service (used the term loosely) on chat,couldn’t find my order,then came back and said I gave wrong address.Numbers not even close to my address and # not close on keyboard for typos.They lie,still no delivery.

I’m so into trying new products and have tried thousands. I’ve bought foundations online and I’m almost always spot on with colour matching. This has not been my experience with Laura Geller Baked Balance-n-Brighten foundation. I have olive skin and ordered the medium. Way too dark. I watched a LG video where it was demonstrated that the medium and light can be used for the same person, which I thought was weird. One person equals one base shade, I would think. So I had faith and ordered the Light. Still way too dark! I gave it one last go and ordered the fair…. I’ve never been fair in any brands scale…. Still way too dark!! All three shades are practically the same. Not happy. I had to pay a crazy amount for international shipping each time too! The makeup itself doesn’t last. It’s ok on fine lines though compared to other baked powders. And it’s too sparkly in my opinion. I love a glow but it’s too much. Looks like highlighter all over the face. I bought two blushes too. One of them barely transfers onto the brush. You have to rub it a lot like with cheap make up. Overall, I don’t recommend it for the price. Plenty of other options on the market. The website was glitchy. (I’m a web designer) and the email correspondence was really poor. Had to send a few emails to even get a personal acknowledgment.

If you scroll down, you will see I gave a bad review about Laura Geller. The amount of £105.95 went out of my account almost immediately. My items did eventually arrive, after a lot of being given the run around. Not impressed. I bought the ‘Baked Full Face Basics’ the Kabuki Brush, the ‘bliss’ set and ‘Baked Balance N Brighten’ foundation. The whole set is just dried powder. The brush is lovely, but too soft and the powder certainly does not go on the face and give you the benefits of a cream. It is just a dry powder and looks and feels like it, specially if your skin is dry to start with. I found it did not blend in very well at all. I tried today 29/06/24 to return the bliss depuffing eye gel, as the applicator does not work. I just want a replacement. This was impossible to do online, as a message came up saying ‘order already returned’. I have not returned the order, but if I had, where is my refund? It seems once you receive your order and if something is wrong you are stuck with it. I will not use Laura Geller again and would urge anyone thinking about it to forget it.

I placed and paid for an order on 27/05/204. I didn't receive any confirmation of the order directly from LG. I have accessed my order details via the SHOP app and saw that the order was showing as with DHL eCommerce and gave a tracking number. When I checked with DHL they said this was not the case and to go back to the seller..I have sent several emails to LG and like other people here, I received pretty useless return messages stating NULL and with no actual human response to my enquiries. I have sent yet another email today. I can see that this will probably end up with me making a claim to my credit card bank. If I knew how to report this company as criminal operatives I would! They are taking people's money and not fulfilling their obligation to provide the goods. Surely this is unlawful? I would definitely not recommend this company.

I ordered the best of the best baked full face basics, make up and brush at beginning of week...arrived today.Went to a garden party with my "new" face on. Its brilliant lots of comoliments, easy to apply and feels so light. Delighted. My new go to Thanks from a very happy 67 yr old !!!

Following numerous bad reviews on here - mainly about delivery issues rather than the product, I decided to order the product from Amazon to avoid those headaches. The product (Baked Balance and Glow) is fabulous. I always used Benefit face powder previously, but they stopped producing it and it has taken many months & attempts to find something as good - but this is it! It is a heavy facepowder that goes on as a foundation & facepowder in one. I went up one shade from what their website recommended and this was the right thing to do for me. I have subsequently ordered direct from Laura Geller as Amazon was out of stock and it arrived quickly and without any issues. Will def being using this going forward! Love it. I am based in the UK.

Order arrived demolished in box and unusable. No phone number to call. I emailed and received a canned response with no resolution. Online return link is sending me in circles! I'm at my wits end and my last defense is to file a dispute with my credit card company for the charges. I will NOT order from them again and their customer service sucks!!!!

Ordered £40 worth of makeup on 29th April. Told 3-5 days delivery. Still waiting 4weeks later! Tracked the items via DHL which just keeps saying en route for weeks! Contacted Laura Geller to be answered by an automated email which does not answer any questions. Finally got a reply telling me to request a return for a refund. I do not have the items to return as they never arrived! Now waiting to see if a refund ever happens! Not holding out much hope. Wish I had read these reviews first!!

I have a couple of friends who raved about this product, so I had high hopes. I'm really disappointed, it's no better than powder in its coverage. It makes my skin look dry and dull.

I received many emails offering me a free product with my order. Order arrives, no free product. I wrote to customer service, received a form letter that never addressed my concern. However, the next reply asked what I thought of customer service. Trust me, I told them. I wrote a 2nd email, same problem. Got a form letter AGAIN, still not mentioning my concern. And , of course, later, an email asking why I thought of their customer service. Worst customer service ever. Too bad, I kinda like the products.

horrible experience stay away from laurageller.com do not answer emails do not ship products horrendous experience

If you need your makeup in less than a month, do NOT order this product! I placed my order on the May 26, and it has yet to ship (June 6). The website says 2-3 days, automated response says 3-5 days, and chat says they are busy due to a sale with no guarantee when it will ship.I cannot rate the make-up as I have not received it.

I am a 1st time user of Laura Geller, I say that lightly as I still have not received my order from 8 days ago. The tracking is stating Hermes - now Evri but when followed through its DHL Global? I also have another email stating they couldn't deliver?All i get from LG is that it's.on.route witha tracking number that does not work. Am utterly fed up and WILL NEVER USE AGAIN.Definitely do not recommend!

No delivery, no refund, no communication - absolutely dreadful. Doubt I'll receive. Will be making a claim through my bank for non delivery of item / no refund despite confirmation of refund. Outrageous, how can this company take your money and get away with it. Disgraceful, shame on you Laura Geller.

Ordered from the website and then panicked when I read the reviews but was really surprised when my starter kit arrived a week later all in perfect condition and I love the products.Would definitely use again. I saved a lot of money as well. Very happy

I cannot review the product since the container was completely broken on delivery. When I wanted to take this up with Laura Gellar - their review site will only allow you to review the product. They arrange the shipping so that is ALSO their responsibility. Sorry I didn't get to try the product but not wasting more money if they won't take responsibility for delivery.

“Customer Service”

I am not, at all, impressed with their customer service. They keep sending me items I did not purchase and charge me. I have used their links to indicate this problem and I get no response. Don't order from them, they have an agenda of their own and it will not be under your terms.

“Not as I expected”

Foundation, glow and other facial products. I do like the hand creams and lip stick. The facial products break out my face. Service Value

“Do not purchase from this company”

They promised a refund if not happy. Having been trying for a week to schedule a return. They will not even communicate with me. Safe your money! Products used:Foundation Service Value Shipping Returns Quality

“NOT AS ADVERTISED”

Makeup enhances wrinkles not minimizing as stated. NO CUSTOMER service stares it cannot locate my order. With my name, email address, shipping address and telephone number. DO NOT ORDER FROM THIS COMPANY

“Bad company. They do not have a working phone number and they do not answer chats”

Do not buy as this company will not back up its claims. Impossible to exchange or return. There is no way to reach them by phone or chat Tip for consumers:Can’t reach the company . . Do not order from them lol at the many complaints. Wish I read them before ordering Products used:Makeup was not satisfactory Service Value Returns Quality

“Sent wrong product”

Ordered 2 products. One incorrect, customer service is at best a lousy Bot and at its worse non-existent. Called (no good published number) text no answer, chat no-one there other than bot, emailed and received a request to rate their customer service. What a joke! Have yet to be contacted by customer service to get correct product. Filed BBBcomplaint. But still no action from LG. Don't buy from them! Products used:Cosmetics Service Returns

“Amazing coverage”

I have tried many pressed powder compacts, looking for better coverage. I ordered the brighten and color correcting compact and the first time I used it, I was blown away with how flawless my face looked. It is not heavy, does not settle into the fine lines, but give a lovely glow. I have paid much more for compacts in the upscale stores and never gotten coverage this great and perfect. Even my husband commented on how smooth and nice my face looked and he did not even know I was using something new. I will never buy any other brand but this one. The website makes it easy to choose your perfect shade and the price was really good too. I have no idea why there are all these negatives about it because it is the best product of this type that I have ever used.

“Still waiting!”

My first order was shipped in the 3-5 day promise, but it took another week for it to arrive. The foundation was much too dark. I ordered medium which is the color i have used in multiple other foundations. This one was very orange. So i submitted for an exchange, which again was promised to be shipped in the 3-5 day window. It's now day 7 and I still have no email confirmation it has shipped. I was hoping I would have the new color prior to leaving on a very long vacation next week. That is not going to happen based on my previous item taking a week to get to me after it was shipped. I will not order from them again.

“Very disappointed”

I received damaged makeup, they emailed me and situation was not resolved. No replacement or any communication. Tried telephone and voicemail all filled up. What a way to run a company. Will never buy again! Tip for consumers:not satisified Service Value Shipping Returns Quality

“Let down!”

3-5 business days is what the agreement from the company is... not fulfilled. Do not care how good the product is I will not be ordering from them again! Repeatedly told that I would receive tracking information because it's now the 5th day...3-5 is the agreement and have had no shipping info at all. I could have orders another product and had it days ago. Maybe you should extend your delivery time so that people aren't let down. As a beauty company you should be more interested in elevating women instead of playing them around and letting them down. Smh laura geller! Tip for consumers:Don't bother Products used:None have been received Service

“Horrible Customer Service”

Only received half my order. After several emails someone finally answered that the product was on backorder. I should have been notified that product was out of stock before ordering so I could have gone another way. Still waiting a month later to receive the product. Never again will I order from this company. First time ordering and the last. Products used:Nothing yet. Never received product order Service Value Shipping

“AWFUL! Awful company. Scammers”

DO NOT BUY FROM THIS COMPANY. They have no way to contact them if something is wrong with your order except by email. I have sent no less than 4 emails because there was a missing item when I received my order. In my email I said I either wanted the primer sent to me or a refund. The first and second email I received were canned emails where they told me how to return an item for a refund. Cannot return item you never received. No response to 3rd email. To top it off I was allergic to foundation. Eyes swelled and matted over. Actually had to go to doctor. Products used:None allergic Service Value Shipping Returns Quality

“Give it a 0 rating”

I should have read the reviews before I ordered. First time ordering and been waiting a month for my foundation. They shipped one item on my order, then marked it fulfilled. I did talk to someone in customer service and they told me it was on backorder and should receive it the following week. Since then, i can't get through to their phone number it has been disconnected. I have chatted with customer service only to get nowhere. Funny thing, I ordered it through Amazon, they had said it was backordered, but then I got it two days later. Still waiting for Laura Gellar. I think they offer such a good sale price to hook more people in so they can scam them of their money. Don't waste your time with this product, you will never get it. Find something else. There is another product out there similar and I go it at Walgreens and it's good. Don't have the Laura Gellar to compare it too though. BE AWARE. Products used:Never received Service Value Shipping

“NOT WORTH IT—NO STARS”

Placed order, late & tracking finally "Out For Delivery"—the got notice package damaged/NO address! Tried reaching company website 800#: NOT IN SERVICE, "Chat" online NOT WORKING. Contacted USPS immediately. NO Customer Service #. NO Support to Rate! Bombarded with several emails a day—DELETE/BLOCK # Terrible company Tip for consumers:WHY are some customers getting their orders? I was sent over (6) “Rate Support Forms”—Seriously?? I never got my order & the extreme multiple email ads per/day has been reported & number blocked. Worst online company I’ve EVER dealt with! Taking to local News Station to get my money back!!! ALL BEWARE—DO NOT PURCHASE THIS MAKEUP!!!!!!!!! Products used:I never received my item I paid for. Shipping FREE: ONLY over $40 Laura Geller has NO REPLACEMENT on forms.

“WASTE OF MONEY AND TIME”

I bought quite a few items: foundation does nothing for my skin; blush barely shows; mascara is clumpy, eyeliner is too thick so the corners of your eyes are a mess; palate of eyeshadow, just like the blush and foundation, is weak; liquid eyeshadow- weak color; lipstick- weak color; the application brushes that were complimentary with the palate, one came with no container; the other, good luck getting the cover to fit on the brush without squishy the brush. If this is how they roll, you have to question these ingredients thats going into your body. Based in the complaints about customer service, I won't waste more time asking for refund. Also, there website don't post reviews that show them in a negative light...thats telling...shame on them. Tip for consumers:The merchant's website only posted the positive reviews, not the negative ones; why is why I searched for a site, this one, where I could view and post pros and cons. Products used:Cosmetics Service Value Shipping Quality

“Order placed May 16th, It's now June 29th!”

Customer service keeps giving me gift cards for my trouble! I was charged 1 1/2 months ago! Still no makeup has been shipped! Their site says "unfulfilled" under my order. Yet they promise orders to ship 3-5 days after your order is placed. I get constant texts daily to use 30-60% off coupons, yet so many out of stocks! I'm so upset at this point, I will never order from them again! This is the worst experience with an online order I've ever had! They've given me so many gift cards for my "patience" But why would I use them when I can't even get my first order?! Ugh! Tip for consumers:I’ve worked myself into such a huge tizzy over their lack of care over getting my order to me! Yet they keep sending (spamming) texts constantly about these “huge” sales! And I still don’t have my order! They need to stop telling me it’s backed up because of the “previous” sale! I don’t care! Stop having sales till you actually have product to fill orders from a month and a half ago! And after 1 1/2 months, what previous “huge sale” are you referring to every time I talk to you?! Seriously! Products used:Nothing yet. Still waiting for my order to ship from may 16th 2023 Service Value Shipping

“Wish I never ordered!”

I actually like the products. The ordering process is the absolute worst. Dishonest company. I ordered a large order on 40% sale, with expedited shipping. Never arrived. Contacted customer service. They send "form"responses, telling you there is nothing they can do to assist you, but feel free to reach out by chat. If you do that process, chat sends you to the same people in customer service, called " back-end department" now. It is a constant cycle of lies. No way to speak to a live person. I made a 22 item order and received 3.5 items. The.5 refers to a 2 piece set that arrived with just one piece. They could care less about helping. It's a scam company. Service Value Shipping Quality

“Charged for Items a Week Ago - No Shipping Yet!”

I placed my order with Laura Geller and was excited to try the things I was supposed to get. Today is exactly a week after my credit card was charged. Most companies I order from do not charge for products until they ship. No mention was made on the website about delay and I paid for 3 day shipping, too! I don't have a photo or video because nothing has arrived or even shipped. Products used:No products have been used due to this company not shipping their products that I ordered on June 14, 2022. Service

“Don't do it”

I ordered these on impulse, tried to cancel within an hour. They declined saying it was already processing and I could return it when I received it. Well not really, many emails, and calls later, no response except for a generic e mail with no return information. Beware, do not order from this company

“HORRIBLE FULFILLMENT AND EVEN WORSE CUSTOMER SERVICE”

I can't review the actual product since it never made it to me yet. My order was placed on February 5th and nothing. When I reached out to customer service I was informed that it may take as long as 5 business days to ship. I finally asked for a refund since I'm now out of the country for 3 weeks but have heard nothing back. However, I am still receiving 3-4 Laura Geller marketing emails per day which is VERY annoying. Products used:None-they never arrived Service Shipping Returns

“Not impressed”

Not worth the price even with sales. I have found ELF products to be a lot more effective and with better results. Just hype. And I really wanted to believe these are great products, but just another let down. Products used:Primer,baked full face, highlighter, brushes Service Value Shipping Quality

“No customer service and unable to receive my Return Authorization Code”

You have do not have a customer service phone number. The chat feature is useless because the robots repeat the same thing. I've lost hope that I will ever hear back through email. I've been waiting 4 days to receive my Return Authorization code and return shipping label. I want to send my items back ASAP for a full refund and based off other's reviews of your customer service, I will never hear anything back from your customer service. This is a terrible first impression of your company. I am a first-time customer, and I will not be buying from you again. Tip for consumers:Don't buy from them! Look up customer reviews and complaints. Service Value Shipping Returns Quality

“Shipping”

Ordered over a week ago and still in the same city it was shipped from. Should not be so slow when you pay for shipping should go out Priority Or First Class mail. Can't give product review. Haven't been able to try it Yet. One star for shipping.

“Customer Service... False Advertising; Inequitable Trade”

Customer Service is dreadful; discounts and gift offers not provided, as stated online, text; rude, disrespectful company representatives; charge full price without discount on credit cards; Manager with authority to correct errors never available; deceptive and untrue statements made by company representatives regarding products, etc.; suggest another make up brand... you do not save... if discounted... with waste of time and money in attempting to get a fair trade. Tip for consumers:Truth regarding the product and the company’ substandard customer service, disrespectful, rude, deceptive employees/agents regarding processing of order with advertised discounts and gift offers, poor management of operations of sales and service Products used:Some of cosmetics ordered Service Value Shipping Quality

“The BEST on the market!”

I just got on to Laura Geller a few months ago. In my early 60's, I have never looked better. The ease of application - much better than liquid foundations that are greasy and bad for my skin. Actually, my skin without make up is looking better. No more clogged pores. Love the variety. Note: going direct does take longer but you save more money because of the discounts. If you want fast, go to Amazon and spend more. I haven't had any bad orders. My new go to! Tip for consumers:Give it a try and avoid the nay sayers. It may not be for everyone but it sure as heck works for me! And I have Rosacea!! Products used:Foundation, eye shadow, spackle, lip products. Service Value Shipping Quality