Is knitrowan.com Legit?

Don’t buy yarn direct from Rowan, non-existent customer service-you have been warned! If I could give a minus star rating it would be too good for Rowan.

Rowan gas the highest quality yarns. Customer service is fantastic, there high fashion. Responsive to us as customers, the color range and variety unparalleled in the industry. I have been a knitter for over 59 years. Hands down there the best!

I bought a total of 20 balls of yarn to complete a very special commission as a graduation gift. The quality of one particular lot was awful, not spun/processed consistently, with long lengths of thin, untwisted yarn and many, many lumps. If anything can be worse than the yarn quality, it is the customer service. I am yet to determine if they are unable or unwilling to answer questions. They then stop answering emails. I am now waiting for a complaint from my customer reporting that the jumper is faulty.

I love Rowan yarns but recently bought direct from their website. All was good with the delivery but when I got to the final part of the knitting I realised the last ball I had was a different dye lot to the rest so I have a paler stripe at the top of one sleeve. The only means of contact is their website (they don't seem to do social media, I wonder why...) and that just generates an automated reply, no actual response to my query. This wool cost me over £100 and I have an unwearable jumper, do not buy direct!

They don’t respond - customer service is non existent. I bought a pattern by digital download. Payment has been taken from my bank account. No pattern has been sent. And it’s impossible to get them to respond. You email them and they acknowledge your message then do nothing. Knitting patterns by digital download are immediate. In this case I’ve paid but have no access to the pattern. It’s theft.

Rowan yarn should stop making Pure Cashmere yarn because they are nothing like Cashmere. They are coarse, dry, broken easily from knitting to after steam blocking. It is worse than their alpaca soft DK yarn but costs a fortune £34 per skein of 50gr. I have loved Rowan yarn after spending few thousand dollars on their yarn but after the last purchase of 26 skeins of such terrible quality insanely expensive mediocre yarn I’d never support Rowan products anymore. Knitters please be aware. I bought in 4 colors and they are all same quality: Terrible. The worst thing is: I contacted Rowan and they said they tested the exact batch lot I have but found nothing wrong with the yarn. Speechless. Cashmere usually is so fine and soft but this Rowan yarn is so rough and dry. Big loss on me.

Very unpleasant online ordering experience. Ridiculous delays in posting and unskilled customer service who aren’t interested in genuinely wanting to sort out problems. All I wanted to do was send a gift subscription to my friend in France. My online account had no reference to my subscription three weeks after placing my order. When I chased it up, I was brushed off with ‘sorry it hasn’t been delivered, will send another’. Well, that’s all very well, but where’s the order on my online account? I don’t know of any companies, nowadays, that don’t advise when the order has been despatched, and many have tracking too. I’ve been given a refund, which is something, hopefully they will get that right.

My wife has used Rowan yarns for many years. Recently she ordered direct from Rowan 25 balls of wool to knit one item. The delivery was a shambles, the wool was wrong and trying to get it corrected by customer services was impossible. At 15.10 today my wife was informed that the wool which should rectify the problem had been dispatched by Rowan “that morning” At 16.57 they informed her that they had managed to stop the wool leaving the warehouse. Amazing as she had been told the courier had already collected it. Rowan is now owned by Lion Capital. I will be checking what other business Lion Capital own and will avoid dealing with them in the future. There’s one bit of good news for me. Lion own Jimmy Choo so my wife wont be buying those

Wonderful products - especially the Summerlite 4-ply Egyptian cotton yarn which makes superlative crocheted garments. Prompt dispatch of orders and my yarn arrived beautifully & carefully nestled in high-quality tissue paper. I will no longer use anything other than Rowan yarns for my crochet - they are a delight to work with. I highly recommend this splendid company and its wonderful products.