Is joolz.com Legit?

Relatively to such high price, it is a shame some of the products od not have proper description, photos from different angles of the product etc. I found it really difficult to decide whether I should but something because I simply couldnt understand properly how it looks.

I placed my order on December 3rd, and after two weeks, I am still waiting for the majority of the items to arrive. The items are being shipped separately, and no tracking links were provided initially. Today, I called to request tracking information, and the links they gave me make it seem like my order hasn’t even been shipped properly yet.What’s worse is that on their website, they state that delivery can take up to 2-4 business days, which is clearly misleading. I’ve waited far longer than that without any clear updates.Unfortunately, I feel there is no interest in resolving this issue. Considering how expensive the stroller is, this level of service is completely unacceptable. With my baby on the way, I find myself without a stroller, which is extremely frustrating. Looking back, I will never buy from this brand again

We have purchased a Joolz Day 5 just a few months ago and are already on our third broken frame. The front brake on the right side just breaks on the first few uses, it’s incredible. I’ve just got the third frame from Joolz (because they have to replace the whole frame with the broken front brake, very sustainable indeed) and haven’t even mounted it, just tested the front brakes and it broke. Extremely disappointed in the quality, which is a pity, because the seat is fantastic and our baby loves it. What could is also poorly designed is the folding mechanism, you need a full 4 hands if you want to handle the baby and fold/unfold the stroller. The extending rod is also not the most reliable, it keeps loosing its position and extends and retracts depending on the direction it’s being pulled. Folding with the seat facing rearwards is also not possible, so when you baby is still to little to seat front facing, you have to keep rotating the seat before folding, a real nightmare. Overall, I very much regret spending the money on this stroller.

We have an Aer+ and it has been a fantastic piece of kit. This is backed up by the lifetime warranty of the product which we haven't needed yet, but it's a great reassurance when you're spending a lot of money on something you use every day.We also love the branding and designs and innovation of their equipment.

Product listings page lists products that are out of stock. There should be a filter to filter out out of stock products.In product detail page color selection section, if that color is unavailable dont just show x, show also color, i want at least to see color names without clicking on them.

Would not accept my new customer discount which was very disappointing…..adding a shipping address was unacceptably challenging; it just wanted to do its own thing which was incorrect!

Anyone from customer service?I have an order that was received and I want to return, the system is not allowing to make the request, because my original request was to cancel the order before send and was rejected, now I can't open a new request.They say to reach out the customer service, I tried already 3 times and no response from them.I tried using the customer support form and sending emails for Info email account.I want to return the product that is inside the policy of 30 days to return and get the money back, but it is being a terrible experience so far.

Joolz AER+ is far by the best travel stroller I’ve ever tried! It feels like you’re rolling with the Rolls Royce of travel strollers. I’ve tried so many travel strollers but no one can compare with the Joolz AER+. It has quality in every detail, it’s stable, has a five point belt and is foldable with ONE hand… I’ve had Joolz AER+ with me on flights, to the shopping mall, to the beach, in the woods and it has never let me down.

Bought the Joolz Aer from a UK retailer and love it! I was hesitant because of the cost, but it’s a great travel stroller. Really easy to use and manoeuvre.

The online shopping experience was good. However, I did not receive a tracking number/expected delivery date. Will appreciate if that can be shared.

Shipping times are a too vague and at the end of the day completely off the mark. Communication from the company about availability of stock and times of delivery are poor to very bad. One cannot be in a hurry when they order something from Joolz. Great product but you need patience to get it.

Just returned from a trip, and I'm glad I chose this stroller. It folds quickly with one hand, is convenient, very lightweight, and comfortable. The mesh on the canopy is perfectly positioned to keep an eye on the baby while they sleep. The brake pedal works flawlessly with no fuss. I had to buy a footrest separately, and its design is a bit questionable, but overall, everything is great!

Aer+ ideal for city walk-upWe originally bought the Aer+ for two upcoming trips now that our daughter is 9 months old and too heavy to carry. The silver lining however has been the ease of use in getting in/out of our front door, which is separated from the sidewalk by two sets of stairs and a gate. Our Uppababy Vista, while fantastic, is too large and heavy to do this on one's own easily, especially while also managing a large dog. Highly recommend for city dwellers looking to simplify a quick pop-out from the house.

Email confirmation came very late. Still no dhl tracking number. Bank information Milk someThing - i was sure it was a scam in the beginning…

During the flight one of the front wheels of our Joolz Day+ was lost. Turns out it's very difficult to find spare parts. Official website has limited availability and wheels are not cross-compatible between models, making buying on classifieds difficult. Luckily, after contacting support we were sent a set of wheels, so that we can continue using our stroller. Thank you!

I have ordered rain cover, mosquitoes protection and cup holder for our Joolz Day+ stroller. Everything from this company is really good quality and easy to use. I like minimalistic but modern design. I didn’t use mosquitoes protection yet but rain cover saves on rainy days, easy to put on and I am sure can work for all strollers not just Joolz. Cup holder sometimes falls when entering narrow doors, but in general a very useful accessory to keep my hands free while keeping my drink in easy access. I also appreciate their packaging that can be reused.

The Aer+ was actually third on the list of purchase possibilities for a quick folding, light travel stroller. I would urge anyone wanting a lightweight, beautifully constructed and simple to fold stroller to test this one. The other two main contenders, and two others in the same price area, were actually no competition at all. To be fair, one came close.Purchased in Ocean Blue, overall looks are attractive and strong without being heavy. A comfortable reclining or flat seat, a wide sun/rain canopy and optional foot rest make for relaxed walks with plenty of storage space in the under seat basket.Main advantages of this stroller are the light weight and small folded size. Topping the list is one handed folding and steering. Ideal for solo travellers. Service was excellent. 5-7 days is promised but ours arrived in 4.

Terrible experience so far. We’ve ordered a stroller and since 8th of October we don’t know anything anymore about it, but never arrived and we don’t get any updates. Furthermore we tried contacting Joolz many times and we haven’t gotten a reply, so far feels like a scam..

Very easy buying process and quick delivery. Only return system is requires improvements since you need to log in back to your account and see your status after few day. This should be more automated and shipping label should be send automatically to the email in same hour. Besides that all good. Very good quality & design of the products

Fantastic travel buggy (AER+) that comes with a travel bag and raincover. It goes in the overhead compartment which many will question when you get to the plane as it doesn't look like it can fold that small. Everyone is always amazed when they see it folded up!! Extremely light to push with 1 hand and with adapter can attach my Maxi Cosi carseat which was a godsend on holiday. I now use the pram for short trips to the shop in the UK instead of using my icandy which is bulky and heavy but better for longer walking trips. Worth every penny but I think the bar should come as standard instead of paying extra.The only downfall is the raincover which slips off the top of the pram when it windy.