Is istore.co.za Legit?

Terrible, don't buy any products online. No feedback

I booked a training session on my Mac with Matthew. This was my second session. Both tines I found Matthew patient, knowledgeable and helpful and I left with all my questions answered! A very happy customer 😊

Insanely fast! Got a new phone on contract with Vodacom. Still waiting for the phone but thought I’d order a cover and screen protector so long.Ordered on a Saturday and saw that there was an option for same day delivery. It said it would only arrive on the Monday.Free delivery for it so thought I’d just choose same day to make sure it was as quick as possible. It said it would arrive Monday but because I’m still waiting on the new phone it wasn’t super urgent (even if it only arrived later in the week).Made payment super easy with Apple Pay and then forgot about it.Went on with my day and an hour later on a Saturday the package was at my house.When I say I’m impressed I don’t think I’m doing justice. Huge kudos to the iStore team!

I visited the iStore at Cavendish Square for technical support with the upgrading of my early 2015 Macbook Air iOS to Monterey. Junaid provided me with outstanding assistance. His patience, understanding and ability to translate high tech into layman's terms was commendable. He kept me updated on the progress of my software upgrade throughout, and explained to me how to reinstall my back up data, which I managed to do without a glitch.Junaid was also helpful in offering guidance on the potential upgrade of my laptop. With a comprehensive understanding of my needs he was able to recommend suitable products, and present the features and benefits of each, based on my context. He explained that I could trade in my current laptop with a new purchase, and provided me with an estimated valuation.I highly recommend Junaid at the iStore in Cavendish Square, for any Apple related tech support or product queries.

iStore Eastgate. We were very lucky to have assistance from both LINDO and RACHEL. They were extremely patient and professional and took their time with us, helping us through a fairly high-stakes problem step-by-step. This brought my mum a huge amount of relief during a very difficult time in her life. They need a raise!

Ordered an Apple Watch 8 online from iStore, which was supposedly dispatched the very next day... WELL, MORE THAN A WEEK LATER, NO DELIVERY, NO COMMUNICATION, THE SUPPOSED COURIER (COURIERIT) HAS GONE MIA, ISTORE, APPLE INC., THE SUPPOSED PACKER/DISPATCHER (SOME SORT OF "CORE" WHATEVER SOMEWHERE IN BOKSBURG OF ALL PLACES, HAVE ALL GONE TO GROUND. NOT EVEN SURE IF THE PRODUCT THEY ARE PEDDLING ACTUALLY EXISTS AT ALL. APPAULING "SERVICE" FROM THIS "PREMIUM" BRAND. SIMPLY DISGUSTING!!!!!!!!!!!!!!!!

We ordered a phone online. Next day the phones are cheaper and we find out that the color we wanted in the first place is actually available in a store in the area. So, we cancel the online order. 2 online chats and 2 phone calls later, we are still busy cancelling the order. Promised email confirmations are not being sent. Looks like no one works there and you're chatting to bots.It takes 5 minutes to order with them, and apparently it takes 14 days to cancel something and get your money back?!?! Meanwhile the order still says 'processing'. Avoid this place, online at least!

I loved how Gaby, the iStore contact centre agent, assisted me with a giftcard query. She made everything feel better after two previous agents were completely useless in their efforts to assist - probably quit helping at a certain time of the day. Gaby, however, stayed on the call with me for 45 minutes and dealt with my concerns patiently and with a clearly heard smile. I appreciate you Gaby.

Ignore emails. Applied for Vodacom contract with iPhone 15 Pro 128GB. They sent me an email stating I need to go into a store with 3 salary slips. I retired so can only show last 3 bank statements with deposits made into this account and asked if this would suffice as, if not, then just cancel the application. Despite a reminder they have never responded. Atrocious customer service - don’t even have the common courtesy to respond to a customer’s question.

Istore Tygervalley mall wow!!! excellent service recieved from Riaan such a kind hearted ,patient and friendly person always makes us feel at home ...the rest of the staff also very helpfull we would really from the bottom of our hearts recommend this particular istore we were really never this satisfied ...thank you Riaan @ Istore Tygervalley

EXCELLENT SERVICEI just want to share some light and positivity. So I wanted to log an insurance claim on the 7th of January for my iPhone 15 pro max but the site was giving me problems . On the 8th when I called in a gentleman by the name of Ebrahim helped me by logging the claim on my behalf on his side side given the site issues. I received a claim number the same day (I think). But I was kept up to date about the progress of the claim throughout . He contacted me that same week just to verify a few details. Paid the required excess fee on the 18th January, then my device was ready for collection on the 23rd January. I cannot thank Ebrahim enough for the excellent service he’s shown me. I really appreciate it and hope that next time (God Forbid) my claims process is just as smooth the next time.

I thought iPhone supposed to be one of the well known, best in service since their devices are good, their just poor shame... I made an order for Collecting A Phone For Repair they told me my device is old to make that and worst the replied after 2 weeks while I made a full payment for that order... now I'm waiting for my Refund which I tried to claim but still the agents are pointing at each other about whose handling my case.. "Really? How would I know that particular person?" Now it's been close to a month busy trying to get my Refund please help.

istore insurance is a scam.Those with sumsang stay there you are doing good there.Okay i made a claim of my phone that was stolen its been 2 weeks now,NO COMMUNICATION of some sort no nothing,i ended up buying a new phone because who can stay a day without a phone.i really regret insuring my phone with istore.After buying my new iphone i insured it with Naked insurance. Why do we pay so much money with an unreliable service?i am so disgusted. Those who are planning to insure their phone with istore insure DO NOT,DO NOT please.you will wait for 2 months to get your phone trust me

oh terrible.. left a sour taste in my mouth cause was my 1st time trying Apple products..Is it just in the name? Never experienced such horrible service. They dont have a system so no one knows whose next. No one wants to help especially if you the wrong colour aswell, every consultant you speak to just tells you to wait for person X to call you. I was there for 3.5 hours bellieve it or not.And of cause that wasnt enough , try istore inSure underwritters, pathetic, been back and forth for 2 months still not onboarded for insurance. I regret anything istore never again

I went in yesterday to do an upgrade on my Vodacom contract and get a new iPad. I have to say that I have not received such good service for a long time. This was the Cavendish Square branch and they were superb, friendly, helpful quick and knew exactly what to do a credit to the organization I can’t recall the name of the gentleman who helped me, and he certainly should be patted on the back by the istore

Even though I love Apple products, unfortunately, the customer service at iStore Menlyn is not great... I received great service at the Trade-In department but while browsing at the tech before making a purchase, we almost waited 20 minutes before someone on the floor assisted.

Had the worst experience at istore I'Langa mall Nelspruit. Bongiwe one of the staff is so rude and very cold towards customers. She made me run around for proof of res because apparently they do not accept bank statements or the one from municipality. Only when they found out I had a car they were willing to assist, after making me wait the whole day, she called me to ask me "security questions" of which I answered and she told me I had failed the test so they are declining. Bare in my mind she asked me if I was married to some person I don't even know, asked me if I had worked at some place I've never worked at and if I lived at a certain address I didn't know. All my answers were no cuz that was the truth but for some reasons she said I failed. Fine I then decided to go to mtn since I could see she just didn't want, mtn told me they would give me the phone but were struggling to process because Bongiwe blocked me...she doesn't deserve to work with people that lady she's chasing away customers

DON'T DO SAME DAY DELIVERY, ITS A SCAM!!!!I bought an IPad online for same day delivery yesterday just before 10am and I didn't receive it. Got a call from someone at istore just making sure about my address at 17:14 and to my surprise I still didn't get my delivery. This morning we called Istore customer care and I was waiting to speak to an agent and for 31 minutes I had no agent. I called again and I was able to speak to Nomsa who told us that "same day delivery means you should order before 9am. If you order after 9am you will only get your delivery the next day" none of that was said online nor on the confirmation email that I received. I also received an sms saying my order is out for delivery, when I track its with the driver. When I call the courier service they only open Monday-Friday and today its Saturday. When I ask for refund, it will take 10-15 days to reflect, when I ask to go fetch it at the nearest Mall it will take 48 hours. Gosh Istore this is really ridiculous. I'll never buy from them every again. I'll stick to Incredible Connections cause this is nonsense. I better get this ipad today. I'm currently chating to Dylan online to let me know when will I receive my order! This is rubbish honest!

I had the most disappointing experience with the Istore at Gateway, I went to the store 3 days and absolutely no assistance. The initial sales consultant was assisting 2 customers at the same time. Lack of communication when processing my application. I was so frustrated I didn’t want to continue my purchase and then resulted in purchasing online which was more convenient and efficient. Gateway Istore staff needs to go for the full customer service training.

The service I recieved at the iStore in Menlyn was very bad. They don't give me full information and they expected me to pay for services that I didn't even receive. Something that could have been avoided if I had been told everything. I really love their products but I am never setting foot at the Menlyn istore