Is giftcards.com Legit?

“This has been the worst experience I have ever had with customer service.”

They transferred me 3 times then hung up on me, without talking to an individual. I had the most bsic question and no one was able to answer it. How to redeem an ecard. Unreal. Do not buy from this company they are a fraud! Service Shipping Returns Quality

“Buyer Beware!”

Be careful when purchasing cards in bulk. I have literally purchased over $100,000.00 in gift cards from this company over the past few years, and had one of them expire. They refused to reissue the card and kept my $500. Invoice #*******

“Virtual cards do not work for online purchases-Do not buy!”

I received a virtual gift card from my work as a performance reward. It will not work for online purchases. I would not buy or use this service. Tip for consumers:Not a recommended purchase. Products used:Virtual Gift Card Service Value Quality

“Deeply Dissatisfied with Customer Experience”

We have been a loyal customer of Giftcards.com for over 5 years. We spend thousands and thousands of dollars year after year with them. We use the gift cards for our customers and employees. Very rarely do we have any issues. Recently a customer of ours thought he lost his gift card, he then found it but noticed it had expired. He was very upset. I asked if giftcards.com would please cancel and then reissue a new card since it was never used and it's very rare we have requested something like this. We understood there would be a processing fee. Then today I received an email stating that my case request was denied. I am asking them to reconsider and reissue the unused gift card we purchased. Products used:Gift Cards Service Value Shipping Returns Quality

“Scam”

Purchased $1,000 in gift cards to be delivered electronically. According to the automated system 3 days later, the order was canceled. Thankfully they refunded my card, however, no reason was given, but they sure send out marketing emails every day wanting me to buy more gift cards. Why would I do that when they cancel orders? Tip for consumers:Run far away from this company. Products used:None, they canceled my order. Service Value Shipping Returns Quality

“Unauthorized charge.”

I purchased 2 gift cards with PayPal but was giftcards.com also charged my bank account the same amount. So I was charged double. Giftcard.com won't release my money back to me as of yet. I have bought from them a few times with no problems until now. I am posting this review on every review site I can until they release my money that the never should have taken in the first place. Service Value Shipping Returns Quality

“Awful!”

I used this company a few times and never had an issue now they charge me but there's no card. I submitted the payment and it said sorry your card isn't going through so I check my bank and they charge me! So I ask customer service and continue to tell me they need my email address in order to verify my order even though I'm telling them there's no order but they don't understand so I lost $60 nice!

“Anything they can do to take your funds away from you before you can use it all.”

Giftcards.com is a total scam. I'm not sure how else a gift card company would make their money but it shouldn't be by taking $X dollars per month from peoples cards that aren't being used and it definitely shouldn't suspend your card for checking your balance online more than once. I am going to make sure the company I work for is notified about Al of this hassle and next year they likely won't use them going forward. Tip for consumers:No thank you Products used:Gift card Service Value Quality

“Do not buy”

So I am ocd about checking my balance. They decided to randomly charge me 3 fees. Their first email said "nothing they could do" they cannot reverse fees. Lies! I called and complain and he investigated it, they charged me 4.95x3 for the hell of it. See below for evidence of how shady they are Service Value Shipping Returns Quality

“Another gift card scam”

I was recently scammed by giftcards.com to get my personal info. They sold a friend of mine a gift card for $100 and it's brand new, but non-redeemable. I've filed a report with the FTC as a result and contacted giftcards.com. I just hope my friend can get a refund on the card somehow. You can't call Giftcards.com for one, so you can't actually talk to a real person, just lots of FAQ's and wizardry. Just can't understand why anyone would want to buy a gift card through a third party like this where they charge you $5 per month on the card that you don't use it. Just get a Visa gift card through Visa.com, it makes no sense to do it this way.

“So, they are just going to charge me but "Cancel" the order?”

I placed an order for an egift card, bought by using my PayPal account, Ive definitely been charged the $105.95 for the $100 gift card yet when I go to check status of it on the site it says my order was cancelled? WTF? SO did I just get robbed? Products used:Visa egift card Service Value Shipping

“Complete rip off for me and the person who paid for the GIFTCARD”

Every time I went to use the card, it was not authorized and by the time I battled with Giftcard and their monthly deductions, there was nothing left on the card. You see, Giftcard take monthly deductions. The Giftcard is a gift to themselves. Products used:None Service Value

“They Suck!”

When you need a canned answer on why your transaction cannot be processed then you've come to the right web site. "Your order was not approved by our security screening process" they say. Its BS. There is only one company worse than this one and its Comcast. Now I'm sure you realize how bad they are after that comparison. Tip for consumers:Don't bother Products used:Non, went elswhere Service Value Shipping Returns Quality

“Horrible Customer Service”

I bought a physical gift card for my sister in law for Christmas 2022. Not only did it arrive 4 weeks late, but there's no one to call- emails take at least 48 hours to be responded to - and customer support is terrible. Please buy elsewhere. Tip for consumers:Go elsewhere!!! Products used:Physical visa gift card Service Value Shipping Returns Quality

“Difficult to Do Business With”

I've tried purchasing in the past, and they cancelled the same order three times in a row. I opened a ticket, they eventually called, and said everything was "fixed", and I could place an order now. And I did. A month later I tried another order, and once again they cancelled. Opened a ticket, received an email 2 days later say someone would contact me within 24 hours. They didn't, sent a follow-up and heard from someone. Basically told to make sure all information is properly entered. Something raised a red flag, though they cant tell you what it is, and to retry. I understand they have to protect against fraud, but the systems they employ sure do catch and revoke a lot of legitimate business. I'm done with them.

“If I could give ZERO stars I would!”

This company is a total scam. They steal money from the card holders by charging a bogus monthly fee due to non use. This is not disclosed ANYWHERE on the card. We are given a gift card with a validity of 5+ years, nobody said we have, "days" to use our money or forfeit it to their fees. Total sham! Let your employers know and whoever else gifts them to you so they can avoid using them in the future. Tip for consumers:Scam! Products used:Giftcard Service Value Shipping Returns Quality

“Bad Overall First Order.”

Placed an order that my card company stopped due to security. I can understand that. Cleared that with the card company and placed the order again. After I get the order confirm, giftcards.com canceled stating it didnt pass their screening? I never had this issue in this way on any other website for any amount. Service Value

“Won't earn my business”

I don't know how many times I have to place an order before it actually goes through. I'm not a 70 year incompetent online buyer. This ain't my first rodeo. I've spent hours designing a customized gift card and holiday card and every time I get to payment it kicks me out and I have to start all over again. F this S.

“No problems”

After seeing the mixed reviews I decided to take a chance. Glad I did. Ordered a $25 Mastercard gift card. And within minutes it was delivered. Activation screen for the card looked a little fishy but it worked just fine. Bought what I needed the card for with no problems. Will certainly keep this site in mind. Tip for consumers:Don't believe all the negative reviews. Products used:Virtual Mastercard Gift Card Service Value Quality

“Negative Stars, troubling”

I will never use this company again. I received an email that my visa gift card account was suspended. I called Giftcards.com and the representative told me that apparently I checked my balance too frequently, therefore the card was suspended. If I want to check my gift card 100 times per day I should be allowed the independence to do so without the threat of suspension. Prior to the card suspension, I had multiple problems with paying for any goods online. I emailed support and got an automatic response that the issue was resolved. It was not resolved! Poor service, time consuming and a scam. Avoid at all costs. The email they replied with also stated that I can't use the card to gamble, pay bills with etc. I was trying to buy items online, none of which were for gambling or paying bills. PATHETIC Company. Tip for consumers:Avoid Products used:I purchased a worthless gift card Service Value Shipping Returns Quality

“Thieves Stole My Money”

I ordered a $200 egift card and didn't get the card. When I checked, the money was taken from my bank and bank says it's been processed but giftcards refuses to send the card or my money back. They're saying that the funds could not be captured but clearly if the transaction was processed THE FUNDS WERE CAPTURED I can't actually believe that this company gets away with this and is still up and running. They have never tried to rectify any of the problems that they create and they should be put out of business PRONTO All I'm asking for is what I purchased and it should be simple but No... It's not simple. It's a case of theft and fraud and likely a few other crimes that will never be brought to light. You make me SICK Giftcards.com And I sure hope you sleep well at night knowing that your dollars are taken from people who don't have a lot of them to throw away. I wish you well... Keep up the great work Tip for consumers:All of the reviews have been bad and nobody was satisfied with the outcome because the company will never make it right. I'm not sure what they need customer service representatives for because they never fix anyone's problem EVER Products used:No products because I didn't receive my order that I paid for Service Value Shipping Returns Quality

“Lousy service”

I placed my order in plenty of time to get it before Christmas, but it came two weeks after. I had to go to a store to buy one instead, which was what I was trying to avoid because of the pandemic. Meanwhile, they kept sending email after email, touting how good they are. Never again! Worst service ever! Tip for consumers:Don't order if you want it by a certain date. Products used:Gift card Service Shipping

“Their business model is to steal your money citing contracts, fine print and other legal jargon”

I called these guys hoping to get a replacement card when my card expired. After wasting a bunch of time with these guys, I was told to go read the contract. Effectively, they told me that I can't get a replacement card and my money is gone. For sure they had some clause in their fine print to cover themselves legally. That's what they do. Don't fall for their marketing. Don't waste your time/money with these guys. Their primary business model is to steal from their customers and they'll use legal jargon, fine print, contracts etc. Go with someone else that is legit. Tip for consumers:Don't use giftcards.com. Go with someone that is legit. Products used:Only a card. Service Value Shipping Returns Quality

“Lousy service”

So sorry I did not check customer reviews before I frustrated myself trying to order actual gift cards. TG that neither my credit card nor bank debit card would honor the orders. Thought I must be making errors in entering info. But maybe not. Guess I will just have to hoof it to the gift card rack at the supermarket and buy direct. PS, I never check a box to leave a credit card number with a shop on line service. This site is informative & will bookmark it. Thanks.

“Paid $78 for a $100 Starbucks gift card that had an empty balance.”

1 Star: I paid $78 for a $100 Starbucks gift card. When I first bought the card, I thought I could use it in store but I was told later that it's for online use only. As disappointed as I was, I accepted it. I couldn't find anything to buy online at the time until now, only to find out the balance on the gift card is completely empty and unusable. I tried to complain only to find out it's out of their 100 day warranty period. I got robbed out of my money and they won't do a thing about it. Edit: 4 Stars. After arguing my case that they should still make it right, CS decided to refund my $78 after all. Glad to see a company deciding to make the customer happy. I won't give 5 stars because I shouldn't have to argue my case in the first place. I came away satisfied in the end. Tip for consumers:Be sure to test your gift card and use it all up during their 100 day warranty period.