Is gamestop.com Legit?

Have had numerous engagements with Gamestop customer service. #1 they are incompetent. They do not care, and do not resolve problems. I've concluded the customer service is designed to make you not wish to be a customer any longer.

I pre-ordered a Nintendo game for a nephew, the release date was several days away at the time of the pre-order.I found out later that day that another relative had already pre-ordered the game so I tried to cancel the pre-order. GameStop did not respond to my email request, so I called them. I ended up speaking to someone whose primary language was not English, and it was incredibly difficult to understand him . I was told that I could not cancel this order, even though it had not been sent yet . They gave no explanation as to why not ; and even when I suggested that it was more work for them to send something that they knew I didn't want, they said I could return it and then after they received it back they could start to process a return. I thought the entire conversation was ridiculous ; I understand why they are forced to close many stores. Terrible customer service, and I'll never do business with GameStop again.

Horrible online customer service.First of all, they didn't reply to my open ticket until more than a week later, when my problem was past the point of being able to resolve the issue. I had visited one physical location weeks ago and the employees promised that they would be able to help me with my problem if I provided them the proof of purchase receipt and upon returning a couple of days later with the receipt, a different lady employee denied to help me even after I explained my situation and was very dismissive, basically ending the conversation every time I tried to elaborate. That's when I turned to the online customer service, and they were just as dismissive as the physical location employee. Super disappointed and will never do business with these phonys again--they will never be helpful if you run into any problems.

Gamestop charges regular price for used items. I found that buying new is better because it cost the same and I get more use out of items. Why would I buy a pre-owned used item for the same price as the new item when the worth of the item is less? Looks like I have no use for the service and maybe canceling credit and account.

I was trying to buy a Nintendo 64 retro console and controllers for a Christmas present. Unreal how difficult it was to get any answer at the store level and online. One store actually told me to buy it on Amazon and I did. I am not a gamer, but if I was, I would never stop at Game Stop.

"We were unable to complete your order due to a system decline.Your bank may show a "pending" authorization - this pending authorization will clear automatically shortly.To try again, please attempt a different form of payment or visit the nearest GameStop store."What is the point of selling online if you don't accept ANY online payments? I tried a lot of times and will never try again - just a waste of time. Mb good to shop offline.

Pre ordered a game and won't get it until a week after release. The rewards program doesn't let me redeem my points. And pro members don't get free shipping.

Just wanted to give props to Zachary at Crossroads Mall Bellevue (WA) GameStop. He explained things about a couple of games I was going to get. He was so knowledgeable about the process that I was considering. He rocked it! Thank you so much Zachary from Crossroads Mall Bellevue (WA) for your service.

This business is out of control first it was forcing customers to pre-order anything in-store, now their forcing customers to fully order the item ship it to home in-store then declining your orders once the release date is due. I Even tried to message GameStop HQ And Customer Care they just don't care they may have taken $22:25 but y'all won't get another dollar, or rent cent from me every again you guys are con man and money feeding dirtbags! Thanks for stealing, and losing my trust

I was ripped off many times by this store when it was branded EBGAMES. The first time they ripped me off was a planetside expansion pack Sony entertainment de-activated leaving me out of $27+ dollars only a couple months after i made my purchase and when i tried to get my money back from EBGAMES they told me to pound sand. the rest of the times they ripped me off was on used game trade-ins. I will dance on Gamestops grave when its finally bankrupt.

It's impossible to order anything there. All I'm getting is "We were unable to complete your order due to a system decline." all while actually charging my credit card. I had to call my bank and report them as fraud as the result.

This is for 906 Westport location. The female employee, Jessica, is not very friendly. No greeting or acknowledgement till i got to counter, she looked unhappy like she didnt want to be there. The transaction was silent and awkward. Ill choose new location from now on.

I placed an order for two products: an used Nintendo 3Ds game, and a PS5 add-on. I placed the order on October, with a message of 3 business days to be delivered. I was surprised that the item was shipped a day after from a zip code less than 10 miles from my house. I remember looking for the products in the site and they never suggested that store has them. I didn't care, because it was free shipping and I was saving on gas. This are presents for a birthday. When the expected day arrived and I realized the package was stuck in USPS. I contacted GameStop email (care[@]) and I got an automated response a week after. I contacted USPS directly, and I went to the actual office "handling" my package. They told me that unfortunately the package was lost in the system and was "unrecoverable". I contacted GameStop call center, and after a long wait I was able to talk to a human. They find out the package was indeed lost and they said they will ship me a new order. Two weeks after I have no indication of that order, so I contacted the email support. A week after I got the same automated message. Then I contacted the call center, but this time they put me on a hold that will call me back before 9:00 PM. I called 5 times, 5 different days and they always say they will call me back before 9:00 PM. Never happened and now I have a claim with PayPal who said they are also having issues getting a hold of someone at Gamestop.

Gamestop employee lied straight to my face and said I could buy anything gamestop sells including steam gift cards with gamestop gift cards. After going home and buying 75 dollars worth of them I realized I CANNOT per gamestop new policy. Now i’m stuck with 75 dollars worth of gamestop gift cards I have no purpose for.

i hate gamestop so much. tried making an account and it never lets me fix ur issue gamestop you suck at making websites and ur prices are garbage too might as well shut the whole store down . whoever made gamestop thank god they are gone now the whole company needs to disappear. fix ur dumb website

I ordered some trading cards for my daughter's birthday present I used the website cause my local gamestop wouldn't give me the sale price even though they had signs up. We'll I never received my package and now after a month of back and forth with them about it they are refusing to help me. They basically told me it's not their problem I never received my package. I've ordered thousands of $ worth of collectibles from them in the past year and never an issue. But the one time I do have an issue they are unprofessional, slow, and lacking all empathy. I used to wonder why this company would be going down hill and now I know why. They don't vaule their customers. And now they have lost one for life I won't shop in stores or online now know that if you ever need their help they don't care.

***k Gamestop. I placed an preorder and changed my mind within a few hours, REFUSED to return my money, claimed "its already in the warehouse". Yeah a game thats not even out yet I'm sure it is. Also payment wasn't even processed through Paypal yet, said it would be when gamestop completed the order, which they were claiming they'd already done. Oh and the woman on the phone gave me the run around about a supervisor being available to speak to.Just order from ****king Amazon it ain't worth the hassle

(This is for the gamestop at Oak Walk Dr in Oakville, Ontario) I visit Gamestop once every couple of months to trade or buy. My last 2 experiences at the other Oakville location were not good. So I returned the store I originally frequented( the first change was based on distance not quality ) What a difference good customer service makes, Natasha was cheerful, engaging and helpful with my trade. The difference in approach to the 2 stores is quite surprising. I blame it on new hires or management. Nonetheless, thank you Natasha for making my day a little easier. I will surely come again.

With utmost honesty, I may relay the most regrettable series of events that unfolded this evening, in regard to my high hopes in a once trusted company, a childhood friend even, crushing my dreams and boiling my joy into heated steams of disappointment. Opening my gift, of which I had awaited with childlike joy and anticipation, I discovered a small piece to be broken. Of nothing! I thought. Until my bequest for help fell upon deaf ears and closed hearts, and the dent of which the broken piece did knock into my soul, became a crushing absolution as my reception was so cold. I yearn for little in this life. Kindness. Maybe a game to play. Upon the chance there is another who does call upon you for help, do not answer with disdain, or this message mirrored here on yelp.

LEXI !! is the very quintessential essence to Game stop she helped me out so much and made sure that everything was taken care of with me i wanted to say she is an awesome and amazing person i was even five dollars short of my purchase and she came out of her pocket to help me i am so appreciative because she didnt have to go farther and beyond than what is owed to do if she is reading this thanks again for your amazing customer service because you didnt have to do that all especially calling the managers and getting everything fixed for my exchange thanks again LEXI!- Riona.

“Sold stolen XBOX”

You suck and I will bad mouth you everywhere I can for your awful customer service! I bought my son a pre owned XBOX X from the GameStop in Wareham MA for Christmas. He turn it on yesterday for the console to be ban by XBOX because it was stolen! I called the corp off and all the are willing to do is have me trade it in and pay for a different one! They sold me a STOLEN XBOX and want me to pay for their mistake! Are you kidding me! I have reached out to the local news station to let them know how they are treating me! I also reached out to the attorney general of Massachusetts! Let's all ban together against this BS company! If we all refuse to purchase anything from them they will have to close down! Service Value Shipping Returns Quality

“Order Delivery”

Bought some Xbox Games on December close to Christmas and ordered as Same day delivery through online and they sent Walmart Spark Company to deliver the order. On the text recieved later told it's delivered and when i look outside on my house the item is not there and the link saying delivered has no proof or picture it's delivered. I called customer service and they told wait for next day and call them. I called them back on the next day they can't do anything and they don't have any proof or picture it's deliverd only thing they saying the deliver driver told it's delivered andthey gave delivery driver number and I called the delivery driver and that person was rude and screaming saying I am not sure where i deliver the order as she is delivering 100 of delivery everyday but she delivered a house not mine. I called the customer service and told them to provide a refund after 1 hr of phone with them they can't do anything because it delivered as per driver. Products used:Games Service Value Shipping Returns Quality

“Ordered a Ps5 got a Xbox 360 and they will not return or exchange. They will not even look into it”

I ordered a Ps5 for a 9 year old for Christmas from the online store. They shipped a Xbox360 and will not return it, exchange it, or even look into the issue. The store sites say you have to work with the online store. The wait times are over 30 minutes on the phone and they say they hold your place and will call you back but they do not. When you email them they do not return your emails. Service Value Shipping Returns Quality

“Ripped off”

I ordered and Nintendo switch last night that was supposed to be delivered same day. I still don't have the item my money is gone I can't find the order and I went into the GameStop store and they can't find the order. I want my money back immediately Service Value Shipping Returns Quality

“Gamestop is a rip-off!”

I would give no stars if it was an option. I've been a customer at your store for over 20 years. My husband and I have spent a fortune of our hard earned money at your stores. For some reason we keep buying gaming head sets along with the warranties. Every time we buy the headsets and the warranty the employee working claims the warranty covers EVERYTHING, but THAT IS A LIE! Today we went, at least our third time over the last few years, to return a defective headset along with our warranty to receive a new set. And of course like every other time we are told our warranty does not cover it. What is the point of a warranty if it doesn't cover anything! Keep in mind your employee selling us the warranty claimed it covered everything. So, with all that being said, we are done with your company! I know you could probably care less about losing my families' business. But when a major corporation like yours doesn't help out the little people supporting your stores, you will lose more and more customers, could explain why you are having to shut down so many stores! NO Customer Satisfaction!

“Took my money scam”

Took my money no product sent customer service was horrible ll but jennifer who tried let's just say santa ain't coming this year Tip for consumers:Go to best buy Products used:Ps4

“Stole my money”

Thieves, stole 335 and the product from me. How many children did GameStop steal from today? No customer service at GameStop either telephonically or via email, they are all checked out…… Service Value Shipping Returns Quality

“$300 loss on an order and zero customer service!”

I spent almost $300 on sportscards, and they never arrived. After awaiting 3 weeks for their Loss Prevention to respond, they sent me a photo of the location of delivery, which was absolutely NOT my home. Their response; "call the police. We will not refund this order. " Then, they turned off my ability to access my account and review the purchase. Absolutely deplorable customer service! I will never do business with GameStop again! Buyer beware! Tip for consumers:Customer service and loss prevention are worthless. Products used:None. Ordered sportscards that never arrived. Service Value Shipping Returns Quality

“Gift Cards/ Game Cards”

Recently purchased two game cards from GameStop and they literally are fake Cards and when I called corporate they gave me the number to some company called epic that don't have any way to resolve anything. No one offered to replace the useless card and their ridiculous return policy is just as useless as its only on the receipt and it's literally too freaking late to tell somebody about a no refund policy after they've spent their money. GameStop if they're still going out of business all I can say is hurry tf up. Literally stole over $30 out of mine and my son's mouths. That $30 could've been used on two meals. Tip for consumers:Do not buy game cards to purchase V-Bucks. Products used:Game Cards Service Value Returns Quality

“They will sell you a faulty product and call you a liar”

I purchased a product from GameStop.com and it came in with an issue with the battery charging. I was not offered the opportunity to purchase a warranty and when I called customer service: they called me a liar twice. If you have to purchase a product from GameStop: then do it in a physical store. If you purchase it from their website: there is a chance that they won't offer you a warranty, send you a product that will soon break, and then call you a liar over the customer service. I would not recommend GameStop.com, just purchase through Amazon or something. Products used:Nintendo Switch Lite Service Value Shipping Returns Quality

“Theives”

They took my money on December 7 2023 today January 29 2024 my game still has not arrived. Opened 2 tickets refund was denied. Today USPS opened an investigation telling me they sent the package to a zip code that doesn't exist. Don't buy from this company, money hungry is all. Service Value Shipping Returns Quality

“Exchange without receipt”

Paulo (Pen Centre GameStop) and Alex (Eastgate GameStop) were collaboratively and enthusiastically able to locate my purchase by searching through their systems in order to better assist me with my exchange. I misplaced my receipt and the Item I purchased was faulty, lacking sustainability. I showed them a screenshot of my dated Interac transaction. With this information alone, they were able to do an exchange. I am overjoyed with the customer service. I became a member will continue to be a loyal and satisfied customer because of these two gentlemen. Service Value

“Missing and damaged items - Told I cannot return”

Received order today one item was missing parts and the price dropped by $22 since I ordered and received it. Called customer support and told that it would be 3-5 business days before I hear anything back on the missing parts and that I cannot get a refund on the price as the item is clearanced out. Problem is the direct link and the product page do not mention it being on clearance at all. It is only in the search results that it lists this and then you have to hunt through their return page to find out that they will not accept returns or price matches...Terrible and will never deal with them again! Products used:None Service Value Shipping Returns Quality

“A BARE MINIMUM COMPANY IN SERVICE”

The customer service was garbage as my order sat in the warehouse for days not moving at all, and it was never moved until I had to cancel it through customer service who was tone deaf as to the situation with incompetence. It is oblivious from the other reviews that GameStop doesn't give a crap about their customers because they display a great deal of incompetence when handling online orders. When I called customer service they didn't seem to care at all, and I wanted them to figure out what the hell was going on. Instead of doing that they said they will just send a request to cancel to the warehouse to cancel. Basically, what they tell their customers that they are going to do the bare minimum, if you can call it that, to get their customers to buzz off. In their eyes you are not a customer, but just another order number and they made that clear from the call. There was no care and no desire to see what is going on. It is a shame that they keep throwing their hands up wanting to know why their company is going in the crapper and the answer is right in front of them. I would gladly warn anyone away from this organized joke of a corporation and advise them to shop local because at least locally they can't fumble your package around like its their stocks. Also, they do this with almost everyone's online orders apparently and ruining their birthdays, celebrations, and general days in the process. Great job in being everything a company should not be in customer service Gamestop! Service Value Shipping Returns Quality

“Very Impressed with Changes”

Paid for standard shipping yet my order arrived 2 days earlier then was promised. I never have to wait more than a day for my order to be processed and ready to ship. The site itself is fairly easy to navigate though I do wish it had a dark mode. I've also noticed the shift away from strictly physical console games into digital games and PC parts. Very excited to see where Gamestop goes next. Overall, extremely satisfied. Tip for consumers:Their pro rewards membership is an extremely good value, a free $5 a month and double points on every purchase. Products used:Physical games and consoles. Value Shipping Quality

“Dude, holy crap.”

Okay, in store things are fine. You can see a product and you are responsible for getting it home so you know it will arrive in good quality. Do. Not. Order. Collectibles. Online. I was just astounded that I would even be sent an exclusive collectible in this condition. The actual package it was shipped in by the USPS looked perfect, no issues. So that means someone saw how completely crushed this Pop was, went "eh", and threw it in a box anyway. Really, guys? Thank god they sent me a new one free of charge. Service Value Shipping Returns Quality

“Faulty controller. Tough luck for me”

Bought a wired xbox controller from them on 12/22/2023 obvious Christmas gift. Item works for approximately 10 minutes at a time. Took it back to Game Stop. Very rude store personnel. Told that the wired controllers usually only work for a short time and that I should purchase a non-wired controller that is made by Microsoft. Would not refund me because I didn't have the box to it. Did I mention Christmas gift? No box. I was also told the these 4th party (PDP) items are "hit or miss" on working. When I mentioned, in front of customers, that you know king sell "hit or miss" disposable type items, that customers need to know this, he told me to leave or he was going to call the police. I called game stop customer service and they would not help. Bottom line. Don't open the packaging and don't use the product. And they obviously know that they sell defective products. Maybe a posted sign stating all Products are considered "Hit or Miss" and do not try to return a defective product, we won't honor our 4th party sales! Tip for consumers:I’ve also filed a complaint with the FTC Products used:PDP Xbox controller wired Service Value Returns Quality

“Customer Service Agents Are Horrible”

Waited on hold for 20 mins only to talk with a condescending jerk who audibly laughed at me on the line. He didn't take the time to explain anything to me and talked to me like I was a child. Hopefully this store will go under soon. I know I'm done buying anything from them. I don't care if it's cheaper it's not worth dealing with their $#*!ty customer service reps. Service Value Shipping Returns Quality

“Do not choose Same Day Delivery option. It is not honored despite you paying for it!”

I ordered a playstation at 9:33 am today, chose "same day delivery" option, paid for it, received a confirmation email stating "You will receive your order by 8 pm today". Great! My child is sitting at the porch of the house waiting for delivery. For hours. In a cold. At 7:20 pm I called customer service. The guy told me that order has not shipped yet, and I have to wait 24 hours. When I asked him why my e-mail says: You will receive your order by 8 pm today, he hung up on me. Simply hung up. Thank you GameStop! I will never have any business with you, and will actually spend some time leaving feedback on every internet site I possibly can Tip for consumers:This was my first time dealing with GameStop and is definitely the last one

“Never received son's Christmas gift and they won't refund me!”

Just had the very worst experience with GameStop. We purchased a TV through them because it was supposed to come with $100 gift card (which was going to be a Christmas gift for my son). The gift card never came. After multiple email exchanges with them over a 3 month process... and being told that I would receive a replacement electronic gift card... they just told me that the gift card was used (likely stolen). They will assume no liability. I'm just out of luck. At this point, it appears that all I can do is save others from a similar fate by sharing this. Matt Furlong GameStop Service Value Shipping Returns Quality

“Disappointed in GameStop shipping”

I ordered 4 items from GameStop.com on 11-10-23. Shipping is $7.99 for 1-3 shipping. 1 of my four items arrived on 11-15-23. Today is 11-26-23 and 3/4 of my order still hasn't arrived. 1-3 shipping is now going on 16 days. The only updates I can get is that it still says that it is preparing to ship. And it has said this for the last 13 days. I have reached out with several emails to GameStop and all anybody could tell me is that they will try to speed up the process. This was my first time ordering from GameStop online and it will definitely be my last.

“I will be honest, I have no clue what kids see in these...”

I will be honest, I have no clue what kids see in these video games! But, I am a sucker for my grandson who loves them. I wanted to get him something special for his birthday. The gentlemen at this location were very friendly and patient with me. Service Value Quality

“Friendly service and deals”

I have been shopping here with my son for years, since he was a little boy and he's now 23. They have great deals and friendly service, although sometimes slow; but that's mostly because of customers. Could add staff to speed up service.

“GameStop is Great!”

I've been going to GameStop for years now and always have good customer service. My local store is really well stocked and employees are very helpful. This past Christmas I saved so much cash buying barely used games and a few classics for myself. Can't say enough good things about my experience.

“Good place to get used games”

If I ever buy new or used games this is where I go. The prices are usually very good. However when selling a game they do not pay much at all. I have taken to keeping my games since I won't get anywhere near enough for me to justify selling them.