Is fredericks.com Legit?

Don't bother returning anything because they will claim you damaged it and won't refund you.

zero starsreturned a bra that didn't fit and paid my own shipping as they charge more than usps (can we get a class action going here for their thievery?). item was scanned at drip off but they were closed and not rescanned the following business day. even though the package contained a packing slip with barcode, they REFUSE to refund me.

Ordered hundreds of dollars of lingerie. Returned some items and as of today have not received a refund and it’s been 6 months and it’s still in pending mode. I emailed them several times but get this computer generated email that doesn’t provide a specific status because it’s genericSo very disappointed

Refunds are impossible to get. Months of asking and they admit they lost all of their customers' order information and offer store refund or PayPal credit. They only respond through email as well. It's really terrible. Still waiting for my refund in form of PayPal credit, well past the "14 business days" they promised. It's June and my order was for Valentine's day for reference on how long it takes. This amounts to fraud.

I placed a large order of approximately $500 because I was unsure of sizing. I kept most of it but did try to return a small portion of items. It was such a hassle. They would not provide a return label after several contacts and even deleted access to my account. Paying return shipping on my own to California was hardly worth the exorbitant expense. They do this sort of business tactic to prevent you from making returns which will not be worth it to you on a cost/benefit analysis. I will never purchase another item from them and I’ve been a customer for many years. This unscrupulous practice has only recently begun. Beware!

They sent me a text letting me know something I was interested went on sale, so I purchased a few things and I clicked on my size and after I paid I noticed on one of the items, the size changed 3 sizes smaller, yes my size was available and I clicked it. And there is no way for me to contact them to have them help me before they even pack my shipment and fix it. Now I’m stuck with something I can’t even wear or spend even more money on product and shipping. EXTREMELY unhappy!!! Won’t buy from them anymore!

If you have an item that must be returned, read their return policy and know ahead of time that while they require a return form (which you must request from them) and they say they are sending you a return label be fully aware that you must pay for the return shipping . It will appear on your receipt as a "return fee". They do not list it in their return policy, nor will they talk about it on the phone, but it will be charged. It is noted in very fine print on the side of the return form to "cover their legal behinds", but I think this is very underhanded service. A customer should be told upfront she is being charged and also told she may choose to use another method of return. I was offered none of these-and neither will you.May I also tell you to be wary of their new sizing.

Dishonest business practices. Spent $200 on some items and forgot to use a coupon. They wouldn’t add it to my order, so I said I’d place a separate order for the same items and return the first one. I never took the items out of the packaging. Only opened the bag to put the packing slip inside. 2 weeks go by. No refund. I call to see what the holdup is. They tell me they can’t issue the refund because the items were damaged and/or used. Either they sent me defective merch, USPS damaged the package, or their warehouse workers are dishonest. After multiple phone calls they did me a “one time courtesy” of refunding my money. If they hadn’t, I’d be out $200 and no merchandise because they wont ship damaged items back. So not only was I treated as a liar, but you’re doing ME a favor?!Also, one of the items I kept arrived with a missing rhinestone that was at the bottom of the packaging. The chain broke as well. Thankfully I was able to fix it myself but for a $130 rhinestone bra, I expect way better quality. It’s interesting how you can’t leave product reviews on their website. What are they afraid of?

“Dollar General Store Quality”

What a waste of my money! The quality of their lingerie is poor. The lace underwear looked cheaply made & fit horribly. The 2 34D lift bras i bought would fit someone w size A boobs. They were not lift they were incredibly padded, about 3" of padding. Being i have had a breast augmentation the bras do not fit & look ridiculous. The thing that really pxsses me off is I CANNOT RETURN NOR EXCHANGE. Last chance, final chance whatever they call it is ignorant. Who wants to buy something online and b completely stuck w it? They know their products suck and thats y their return policy is nonexistant. Tip for consumers:Worst return policy. Cheaply made product. Products used:Push up plunge bra is only item i ordered thats wearable. Service Value Shipping Returns Quality

“Complete rip-off”

If I could give less than one star I would. Every item I ordered was garbage. Panties were barely sown with strings and pulls throughout. Lingerie was miss sized and "Final Sale". Repeated attempts to correct problem were blown off. $80 down the drain. Do your self a favor and shop elsewhere. Tip for consumers:Items are poor quality and sizes are inaccurate Products used:None Service Value Shipping Returns Quality

“Thefts”

Horrible company. The clothes are terrible quality. I received items that reeked of mildew. I returned everything and they refused to give me a refund they stole $250 from me. Tip for consumers:Looking to seek legal reimbursement from them Products used:None I had to return everything and received no refund Service Value Shipping Returns Quality

“Long term customer w no complaints”

Customers for 25 years. They know what they are doing and their quality over other vendors is most appreciated. The materials they use and the proper tailoring, the care that goes into their lingerie is evident. The fabrics are softer; the elastic and adornments nicer; the stretch easy; the seams smooth. All the lingerie just feels good to wear and touch. Use their sizing guides because you may need a different size in different styled garments. I've never bought bras, only lingerie. We love it. We've never felt deceived by sales or anything. Sometimes it is only the remaining sizes and odd colors that are on sale in order to clear merchandise so pay attention to what you are doing rather than complain when you are not attentive. E.g., black sells out faster than yellow so only the yellow XL might be the item on sale but not the same design in Med black. We've never had ordering problems during the whole 25 years. My parents used them, too. Thanks, Mom & Dad.

“Happy with my purchase!”

Ordered on 3-5-22, Received email with tracking info on 3-7-22. Received my items today, 3-16-22. No issues at all! I was really worried about my order because I read reviews after I placed my order. I am 100% happy. All 5 items received were very well made. My tag sizing on my corsets are different from the online site choice (tag shows 44- ordered 22), but they are the right size! I would recommend! Products used:Corsets, hosiery Value Shipping Quality

“Worst company on the planet”

Ordered a gift for my wife to be delivered in 4-6 days. It's now 9 days. The tracking number is wrong and I have emailed customer support 2 tines with no response. Buy their product from another seller not direct. In 2018 they are a dinosaur that has no idea of quality and service.

“Love love love!”

I have bought several items from them. They have great sells and good quality products! The shipping is quick and best of all it looks exactly how it appears in pictures. Better than Victoria Secret! I'm brand loyal now

“Absent Customer Service”

Ordered 3 items 2/3/19 and paid for 2 day shipping. Items still not received 2/20/19, bank account debited 2/3/19. I've tried to get order updates since 2/9/19 to no avail. Can't reach anyone over the phone, through my account, by email, or Facebook messenger! I've purchased nice items before, but this is the first time I have had a problem with my order. It will definitely also be my last order.

“What happened to the original Frederick's?”

I was a mail-order customer for a very long time, and liked their stores, too. A few years ago, I heard they went out of business, and am wondering if the current Frederick's is an entirely different company, or purchased by someone else? I really liked their products in the past- reasonably priced, good quality. But I wish they would go back to selling regular clothes- pants, tops, dresses. I'm not really interested in lingerie and swimsuits.

“Terrible do not waste your time or money”

Ordered an item on 12/17/2016 and returned due to incorrect size and this company has still not given me my refund after countless calls and emails. Do not waste time or money because if you order the wrong size they will jerk you around about giving you a refund. If i could rate zero I would!

“Stay away!”

I placed an order in July. It is September and not all of my items have shipped! AND... the ones that did ship were such low-grade materials, I would have done better at a costume store. AND... I've returned 3 items over a month ago and never got a refund, honestly don't ever think I will!

“DO NOT ORDER FROM FREDERICK'S OF HOLLYWOOD”

I placed a large order from Frederick's. Not only did it take over 2 weeks for it to arrive, they sent another customer's order to me. I have sent MULTIPLE emails through their website... no response. All I want are the items I paid for; I spent well over $100. I am incredibly disappointed in the lack of a response. I feel ripped off! Also, there is not a phone number listed anywhere on their site either. SHADY! Tip for consumers:Buyer beware! They take your money and won't response to emails if you have issues. Products used:None as I have not received my order. I received another customer's order. Service Value Shipping Returns Quality

“Stay away! SCAM”

Ordered from them, and had no issues. Went by previous friends/families experiences from years ago. But I suppose that changes. The description of the lingerie I ordered was to include the matching g string. Yet, when I received my order, that was not included. The stockings I received were also very poorly made. I've emailed support numerous times and yet, no response. Can't get through to a rep on the phone either. And based on previous reviews, I'm not returning it to get screwed out of all of my money. Is it bad to just want the items you PAID for? So I'm stuck with a corset and no matching underwear that were to be included unless I go and of course, purchase them separately. Stay away from this company and their scams and HORRIBLE customer service. Save your money and time and go elsewhere.

“Customer service made them lose a lifelong customer”

I've been a loyal customer for 15 years. Recently I had an issue and tried to contact customer service. It's been over a month and I've still not heard a word from them. I've opened multiple tickets with them now to try and resolve this issue, but not a single one has been responded to. It's infuriating when I still daily get texts and email advertisements. In my opinion they should cut back a bit on advertising and increase customer support. They lost a customer here. Products used:Lingerie Service Value Shipping Quality

“DO NOT ORDER FROM THEM!”

I ordered 2 bras only received 1. I have emailed, sent picture of my receipt. STILL NOTHING! It's now been 3 months. No one will return my emails. When they were a store a was a faithful customer. Not anymore. They took my money.

“Outraged”

I bought a Hollywood knock out superboost bra it was cut super small so I was going to exchange for a larger size. When reading how to do the returns they actually charge you to send it back. Maybe it's Just me but I find that insulting. Needless to say I will send you your merchandise back and will never use your company again. Lesson learned. Tip for consumers:Use another Products used:Bra Service Value Shipping Returns Quality

“Untrue to size, horrible return policy”

Ordered a L/XL, which according to their online measurements should have been a little large on me. Instead the items fit like a S/M, and when I attempted to return the items I had not used within the allotted time, I was denied. The customer service agent was rude and did not attempt to help me find a solution. Will never buy from again and warning my friends not to order here either.

“Never Again”

I had my order sent to different address than my own to surprise my fiance. I noticed in the email confirmation they send me only the street was listed no number tied to the address. I called customer service to confirm if this was correct, the lady I spoke to was extremely rude, unhelpful, and unapologetic. I'm now sitting on hold with usps for 30 minutes now to get this corrected. From the reviews, I read I can only hope my order comes in correct & favorable.

“Horrible Everything”

The quality is garbage. The sizing is off. Big thing for me is they only sent me 1 of 2 items that I ordered. When I opened a claim with customer service I was ultimately told they could not help me. The customer service rep told me to contact my bank to file a claim for goods not delivered. I called my bank. They denied the claim. I reached back out to customer service and she told me there's nothing more she can do for me. That will be the last time I shop with Fredericks. I didn't get my money back nor did I receive the item I paid for. Poor business practices. Products used:NONE Service Value Shipping Returns Quality

“They stole $150”

They said they delivered the package and had it signed, but I was at work the whole time. They said the carrier delivered it. BS. Never had a package missing since I've lived here. Said someone signed for it. How could that be. Rip off company. The next day my package from Venus arrived no issue. Tip for consumers:don't. Products used:None Service Shipping Returns

“Hit and miss”

I got a set of the Jessica bra, garter belt, and panties, all of which seem extremely well made. I also ordered some panties, however, that look like they'll fall apart before I can pull them up. In addition to that, all the thongs and gstrings I got are absurdly small and have either no lining or a ridiculously small lining about the size of my thumb. I'm so disappointed because I loved the ways the thongs looked in the pictures, but I can't imagine they'd fit any adult the way they're shown to fit.

“Worst of the worst, poor customer service, don't care about the clients”

Not sure why they are still in business. They labeled invalid shipping address, items never received while the money was charged. Contacted customer service and they asked to work with the UPS. No solutions or feedbacks from the customer service in 3.5-4 months! Tip for consumers:Think carefully before purchasing. Either you can be lucky to receive items and receive items that fit you without exchange or you will be wasting of the money due to their poor or no customer service! Products used:Nothing, never received items Service Value Shipping Returns

“RUN AROUND!”

Do not order from this company! I placed an order on 3/4/22. According to my tracking, was supposed to receive it on 3/9/22…STILL WAITING! After back and forth emails, I was informed that it would take up to TWO WEEKS to receive my items. Not falling for a cover up story I ordered for a special trip, and now it's all for nothing. I wish the brick and mortar stores were still open. Poor business practice. Grab the money and run. What a fall from grace. Tip for consumers:TIP: ORDER VICTORIA’S SECRET Products used:HAVE NOT RECEIVED PRODUCT Shipping

“Terrible service”

I purchased 3 items that literally went on sale the very next day. I could not find an 800 # to call, so I had to submit an email. My products had just been ordered so they hadn't gone out yet for delivery. I didn't get an answer back for several days by the time I did my order had gone out, and I was basically told tough luck they won't reimburse the difference, so I'll have to return the item to get the difference which makes no sense. So I asked what I needed to do to start the return and of course I have not heard anything back that was a week ago.

“Technical Support & Billing”

I may not purchase from this site again. I loved the stores and wish they still existed. Opened and account, confirmed my email, and placed and order. Now, you would think that order would show in my account when I log in, nope! WARNING: DO NOT BOTHER CREATING AN ACCOUNT. If you decide to order, print or write down your order number. Otherwise the "system" does what it wants and may not link your order to your account, and best of all, the company can't fix it. Sorry, not sorry. Tip for consumers:Use coupons whenever possible, don't think of it as a discount on the merchandise, think instead of it as a discount on the shipping. :| Service Shipping