Is fcpeuro.com Legit?

TERRIBLE DUDE, these guys suck. I bought multiple orders from these guys cool, alright, handy dandy. But when you list your car and they list products that don’t fit your car and you buy it. Try to install it. Turns out it’s the wrong part, cool. And then you return it and they won’t give you back your funds. Not cool bro. Second effin time. Said part was installed but it wasn’t. It literally won’t fit my vehicle. Said it’s worn. And like I Said LITERALLY DOESNT FIT MY EFFIN Vehicle. Second time.But sure is listed as if it does. No. Terrible. Their techs are great. The customer service though. Terrible. Thanks for appreciating your military. Go f yourselves.

I buy all parts for my BMW 335d at FCP. Packaging is perfect, website easy to use, I recommend to create an account, you can track an order, a return, and adding your vehicles, ordering is so much easy.

FCP EURO is just that place to get all of your cars maintenance needs. Their website is easy to use and if you add your vehicle it just makes finding parts faster. Prices are fair and shipping is honestly quick. I recently purchased maintenance items for my N52 and they are already being shipped. Highly recommend

If you’re looking for OE parts for your Volvo BMW/Mini look no further. The catalog of parts is amazing. Combined with awesome service from their representatives they can’t be beat. Plus they have a LIFETIME warranty on everything (even wear and tear items like windshield wipers and engine oil). FCP Euro has been my go to parts shop for over three years and they have my business for life!

I’m a Porsche owner and FCP makes ordering easy and accurate and the best part affordable! Love this company and the shipping is unmatched I order and with in 2-3 days the big order was at my door. Thank guys keep up the great work!

Low prices , quick shipping. Not to mention their lifetime warranty

Every order from FCP is fulfilled correctly and quickly. I don't know why none of the other auto sites seem able to do this. I always look to FCP first because I know I'll get a decent price on quality items. Other sites let you order and then tell you that the item will ship in 6 weeks or something. FCP has never done this to me. Thanks FCP, keep up the good work!

FCP supplied the parts I needed for my Mini Cooper S - They informed me of a backorder situation for the fuel line I was looking for and they delivered exactly when they said they would. Very happy

FCP Euro is my one stop shopping for all my Mercedes auto parts. Their prices are the most competitive and they offer free shipping that’s lightning fast. Their customer service call center is in the US and everyone is very helpful whenever I call them.

The people at FCP Euro are very professional, sincere, and treated you like their own. Their price are much better than most other companies. I will only go to them because of their professionalism and attention to detail when they shipped their items to me.

A great website for searching/sourcing parts for my vehicles (and seems to be the only one).Competitive prices..FCP - You guys have helped me out in the past, also, a couple of years ago.

I love FCP Euro! I’ve used this company for years to source reliable high quality parts for my BMW’s! I would highly recommend this company for anyone in need of replacement or aftermarket parts for their European vehicle.

FCP has a large array of Euro items here in the states but what really is the best part is a large amount of items have lifetime warrenty for honestly good competative prices. They go ahead and let you known if the Item is OEM (Original Equipment Manufacturer) a and even OE (Original Equipment) while being quite transparent with the prices. Any item marked MAP is priced based on the manifacturers price. 10/10 i get most if not all my BMW parts from here.

Great collection of trusted parts that are OEM grade or OEM+

They respond quickly, they are fast in delivering and reasonably if not well priced.Besides being good people.Will come back for sure.

The parts are the highest quality. It’s either oem or better. They know what they’re selling so if you have a question you can expect a knowledgeable answer. There warranty it’s the best and shipping is fast. Highly recommend.

When to their site to buy a rear brake kit for my car, validated my car with the part from their website. Funny enough the rotor doesn't even fit. So now im stuck with an item that doesnt fit and if you want to return it you gotta pay for the return shipping. Wish I didnt have to go through the process of returning and maybe not get my money back. Sticking to local places instead.

Their customer service is always good, they know what they are talking about. And do they don’t they get the info within a reasonable amount of time. Prices are good for what they offer. My go to for euro parts.

ordering process was very easy. the order was processed very fast. shipped very fast and received very fast. product was as expected. what else can a customer want from the company?! very good service indeed.

Unbelieve the water pump went out after only 93 and cannot return because it is out of 90 days return policy. Only option is to replace using the lifetime warranty which you have to buy again and only get a "store" credit for another purchase, what a scam! You are eventually "paying" them twice and getting a store credit to purchase their product again. Why can't they just replace the parts? As you can see in the image that the purchase was on May 28, 2024, and the delivery was probably a week later, I can't remember the exact date so, for it to fail so soon is not acceptable. I have purchase from them before and other online vendors, Pelican, PartsGeek, ECS Tuning, etc. and never had a part die so soon. BEWARE of their return policy and "lifetime" warranty. I for one will not be purchasing from them again!

“Parts DO NOT last, and Warranty is a SCAM”

Unbelieve the water pump went out after only 93 days and cannot return because it is out of 90 days return policy. Only option is to replace using the lifetime warranty which you have to buy again and only get a "store" credit for another purchase, what a scam! You are eventually "paying" them twice and getting a store credit to purchase their product. Will never purchase for FCP again! Service Value Returns Quality

“FCP Euro's Lifetime Guarantee Is A Shameless Scam!”

FCP Euro preys on unsuspecting customers with their so-called lifetime replacement guarantee, using it as a bait-and-switch tactic to boost sales. Here's how the scam works: You buy a part for, say, $100, lured by the false promise of this guarantee. When the part inevitably fails, you're forced to shell out $150 for a replacement. Then, you have to return the defective part at your own expense, say $30, only to receive a meager $100 "In-Store Credit"—not the $150 you just paid. In reality, that "lifetime guarantee" ends up costing you an extra $180 because the credit is locked into their store, trapping you into buying from them again. If you don't need more parts, they simply pocket your money. What a brilliant scheme—no, let's call it for what it is—a shameless scam. Service Value Shipping Returns Quality

“No Longer a Trustworthy Company - BEWARE”

It pains me to say that this company can no longer be trusted. I have ordered parts from them in the past in fairly small quantities going back ten years (most of our shop's parts orders go to other warehouses that sell the same products for less). Lately, they can't be trusted to honestly tell you if something is in stock or they're planning on ordering from someone else while you wait to MAYBE, ULTIMATELY get the part. This is bad enough, but when you repeatedly order something while paying extra for expedited shipping and it doesn't show, sometimes for weeks after the order was supposed to arrive - that's just too much to excuse or forgive. On the last order I'll ever place with them, I called their service number and eventually got a call back. The service rep said my late order was "under review" and that he'd talk to his manager. When he came back to the phone, he simply hung up without saying a word. - Nice. Take someone's money and when you have no legitimate excuses why it hasn't shipped yet a day after it was supposed to be delivered - you simply hang up on the customer. Does that sound like a trustworthy company you'd want to do business with? - Probably, only if you're a masochist...There's way too much competition in the wholesale auto parts space to have to put up with this crooked behavior. Do yourself a favor - look elsewhere for auto parts. You can easily get them much cheaper and more reliably from other reputable warehouses. Tip for consumers:Untrustworthy, abusive company. Save yourself the aggravation and go some place else. These people are no longer trustworthy. Products used:none - never received them Service Value Shipping Returns Quality

“1st purchase defective item! Labor cost Mercedes Benz Altenator”

1st time purchasing from FCP Euro, needed an alternator. It arrived very quickly. As the mechanic went to install it, he said it was defective, I was charged for labor. FCP said they would reimburse for the wasted labor, but one hour later stated they did not say that. Two of us heard the conversation on my end. Chris he did that I needed the notes from the mechanic before 2pm in order to have a replacement part sent overnight. One hour later there was a change of story.? My very 1st purchase, a defective item and incurred labor cost? Not to mention lost of work time. Mercedes Benz Bosch BOS*******977 alternator part.

“Horrible customer service!”

Horrible customer service! I ordered a part overnight, but it turned out to be out of stock. Nobody even attempted to contact me and resolve the issue. Amoreena P from support simply lied to me, saying that everything was fine with my order and it would be shipped, without even bothering to check the availability. Joey K said he needed to contact a colleague and then disappeared. Nobody cares that the customer needs to receive the part on time, even if they pay for fast delivery. As a result, my mechanic will only be available in a week due to FCP Euro's mistake, and I've already lost $450 on car rental. Service Shipping

“Buyer beware”

Had decent luck with this company in the past. Recently ordered a fairly standard but drop sensitive part that I had ordered before. Part arrived appeared to be new and OEM. However package had been opened and the foam nest was missing. In its place an assortment of cheap bubble mailing material (the large ones from a well known online retailer) had been used and most had been crushed. Customer service proceeded to argue with me that this represents OEM quality and actually was additionally inspected by them (this is on trust pilot). I have an actual OEM part on order from a dealer and will update the photos when it is in hand. If it is the same as this I will update my review. I have also noticed that they list a google rating on the homepage, but do not appear to have any actual google reviews. Other review scores do not appear to match actual values from homepage. This will require further investigation. Products used:I used the other items in the shipment, which I would have had shipped free or purchased locally. I had packaged my return before they sent a paid return label. The part in question represented more than 70% of the purchase and I paid to have it overnighted to me. Service Value Shipping Returns Quality

“Terrible policies”

I've ordered a handful of items from FCP Euro over the past year...my most recent order never arrived. A completely different order (someone else's) arrived at my house. I was quick to reach out to FCP regarding the mix up and, three days later, have been advised I need to return the wrong order before they will refund my order, that never arrived. Basically, FCP made a mistake and, not only have they not apologized for their error but are now holding me responsible for resolving the matter. Never mind that I never got the parts I needed but now they are keeping my money until I fix their mistake. I have no issue with returning what they sent to me but this backwards methodology they are presenting is both wrong and, at least in my state, not legal. Buyers be warned. Tip for consumers:I've ordered a handful of items from FCP Euro over the past year...my most recent order never arrived. A completely different order (someone else's) arrived at my house. I was quick to reach out to FCP regarding the mix up and, three days later, have been advised I need to return the wrong order before they will refund my order, that never arrived. Basically, FCP made a mistake and, not only have they not apologized for their error but are now holding me responsible for resolving the matter. Products used:I was not sent the items I purchased Service Shipping Returns

“Excellent Customer Service & Lifetime Warranty”

I've been purchasing from FCP for over a dozen years. Their customer service is second to none and the Lifetime Warranty on parts are the main reasons for using FCP. No where can you find a seller who will allow you to returned consumables. This includes motor oil, oil filters, air filters, cabin filters and even brakes. Their pricing is better for many products while the rest will be comparable with other online sellers. With a purchase of $49 you get free shipping so it's convenient to buy from them without having to make a large purchase each time. Will continue to make FCP my first stop for parts. Products used:Any parts required for maintenance, repairs and performance upgrades. Value Shipping

“Wrong part shipped - I'm responsible for return shipping costs”

Ordered some brake pads online. The site showed the part fit my vehicle, but when they arrived they clearly didn't. Bringing this up to customer service they said it still wasn't their fault and I was responsible for return shipping. Don't order here - customer service is garbage. Service Value Shipping Returns Quality

“Thoroughly Satisfied”

Their parts selection and service are excellent. I will definetly being buying more because they offer the parts I need for my 1988 BMW 325is, which is 36 years old in April! Will definetly recommend to others! Thank You! Tip for consumers:It helps to search the part by part number and they usually have or will get it! Their website is easy to navigate aswell! Products used:Wow,afew! Control arms, shocks,filters,hoses,bushings and gaskets etc. Service Value Shipping Returns Quality

“Couldn't ask for more.”

They do the work to find the parts manufacturers rebadge and sell them cheap. Free shipping takes two days to arrive. Customer service answers the phone and has never told me my question is stupid. A lifetime warranty on parts is easy and simple to do. I tell my friends who work in customer experience to study these guys. Products used:All my maintenance items come from them Service Value Shipping Returns Quality

“Won't replace warrenty parts”

I spend thousands with them, when I send my rotors back for a warranty replacement they didn't do it and I had no choice but to tske the old ones back. What a shame. Their costumer service is very bad and they need to man up and make things right. Products used:2pc Rotors Service Value Shipping Returns Quality

“They never ship, then can't cancel the order even though it hasn't shipped.”

They say they ship same day or next. They lie. Three days later, nothing had shipped at all even though they said they had it all there except a fuel filter. Then when you try to cancel it because they refuse to ship any of it, they say "it's all packed up ready to go" so they can't cancel it, even though they still refuse to ship it. Service Value Shipping Returns Quality

“FCP Euro customer service rep. Lie to customers to avoid responsibility.”

FCP send as different item that on there website! Item we receive is made in china $25 wort but we pay for Continental product from EU. The worst is the FCP customer service, check BBB complaints. Stay away from this company. Products used:oem Service Value Shipping Returns Quality

“Buy online somewhere else”

My first order came with wrong parts. My second order came incomplete, but the biggest frustration was because the whole content of the box was soaked in an engine flush liquid, spilled from a damaged can. Sent them pictures, asking for replacement. By this day, they still ask me for more pictures, trying in any way not to replace the order. Beware and chose wisely where you buy your parts. Quality

“False Advertisement: Expedited Shipping”

I gave the business 2 stars because they have a large inventory and I was able to find the exact part that I needed. My issue is that I paid for expedited shipping, the quickest one they had available and was first told that my order would be delivered in 5 business days (which doesn't seem expedited at all). After 4 business days my order had still not shipped, so contacted the business. I was then informed that my order (a small plastic piece) would not be shipped out for 7 business days, even though they have it in stock. That's ridiculous! Don't advertise fast shipping and that 99% of your orders are shipped out in 1 business day if it's a lie and you're not able to actually expedite orders! Products used:I went to the dealership instead and paid a little extra, but didn’t have to wait 10+ business days to receive the product. Shipping

“I have been ordering car parts from this company for...”

I have been ordering car parts from this company for years. They have never let me down and usually surprise me with better customer service than I expect. I have probably placed dozens of orders in recent years with virtually no problems. If you need something for your European car, don't hesitate to give them a try.

“Won't warranty a deffective part”

I bought a radiator from them. Either the radiator or the plug was defective because I couldn't get the plug to screw into the radiator. When I initiated a warranty claim they denied it because I bought the wrong part. The radiator I bought was for a standard model of the same car but I should have bought a california compliant part with an added sensor. The sensor has nothing to do with the plug not fitting the radiator it came with. Bottom line they are refusing to warranty a defective part and using my mistake as an excuse. Tip for consumers:They will use any excuse to get out of their return/warranty policy. Products used:Car Radiator

“Fitment confirmation wrong”

In April 2020 I was searching websites for a wheel hub assembly. Their automated system (where a car's year, make, and model are input to verify fitment of a part) yielded a positive result. To make doubly sure, I e-mailed, asking if the part in question would fit (provided VIN number and part serial number). Rep Gina Block replied '... I was able to confirm fitment based on VIN...' On this basis, I ordered the part. Install failed, mechanic found the part does not fit. Complaint to FCP resulted in no return label, and only store credit, and claimed fault was mine. After 12 days of argument, FCP finally sent a return label. After 2 more weeks, and threat of lawsuit, FCP finally refunded part cost. I then sued them for the $150 labor cost of failed install. Won because they did not contest. Tip for consumers:Don't trust their part fitment claims. Products used:none Service Value Shipping Returns Quality

“Service and product”

I bought parts for replacing the timing chain in this store, the store sent all the goods of very dubious quality just in bags. The chain came in such a torn and old box that it's scary to pick it up. The store refused to change the goods and refused to provide an exchange for goods from another company. Having said that it is not their problem, damaged packaging is sold as is. They sell old goods that were lying around somewhere. Tip for consumers:You need to recognize the product is new in normal packaging and normal quality in advance Products used:As a result, I had to pick up the goods because the cost of shipping in the opposite direction and back to me is more than the cost of the goods. No one offered a refund for the product. Service Value Shipping Returns Quality

“There's honestly no reason to buy from anywhere else”

FCPEuro is hands-down the best site for european auto parts. End of story. They go above and beyond what any other site does to ensure their customers are satisfied and they go the extra mile on things like lifetime replacements even on oil, filters, and brakes. That's just crazy but it's what they do! Thank you FCP, I don't even bother looking on any other sites when I need parts for my car. You've got my business every time.

“Helpful on certain days”

Updated Review! First Complaint: Order process shows billing and shipping address. Go to check out and the receipt shows the item being shipped to the billing address. Double checked to make sure the same error didn't happen when I reordered the front hood struts using a 2013 911 991.1. FCP reached out after I posted the bad reviews and made this right. They reached out to the warehouse the item was being shipped from and corrected the shipping address. They are also looking into it to see if there is a glitch in order process on the mobile app. Now, my reasoning behind the title of the review, is based on who answers the emails that day. When I ordered the original hood struts and the same billing/shipping error occurred, the representatives name was Jason and apparently there was nothing he could do. Second time around, same billing/shipping address error and Andrew the representative was able to go above and beyond to assist me in getting the parts shipped to the correct address. So it all depends on who's answering the emails that day and their willingness to assist customers. Products used:Front hood support struts Service Shipping Returns Quality

“Do not use this company”

I had a terrible experience with this company. They sent me the wrong parts and would not accept responsibility for the mistake and made me pay the return shipping. The customer service rep, I think her name was Amber, was condescending and quite disrespectful during the conversation. Based on my experience and treatment, I would not recommend buying from FCP Euro.

“Did not receive my order”

Did not receive my product. Tracked my package to another address, that was not mines. Delivered package and left on the front porch. My signature was not obtained and I'm seeking a refund I do not wish to do business with a company that rather clock out and go home before resolving an issue like this. I've been a customer with this company for years. This is my last dollar spent here. Very poor customer service. Called fedex and they informed me that company requested change of address so FedEx has no idea where the package is. Kyle Gemmell a rep for fcp took my concern and quickly became nonchalant about my concern. As it was time for him to go home. He never replied to me. These crooks at Fcp showed ZERO interest in my money spent and my item. Why would you send a high valve item to another address. Wish I could leave no stars

“Hassle free is a lie”

I purchased an air mass sensor for my BMW 328i, after I installed the part my car was worse, I sent it back and thet did not want to reimburse my money, all kind of excuses, DO NOT BUY FROM THIS PLACE. The aggravation is not worth it