Is famousfootwear.com Legit?

A little over a week ago, I went to a famous footwear store to look for new shoes and I found a mostly white pair of nikes that I really liked. The pair in my size they had available there was completely stained in red, though, and the staff said that I could make an order for delivery. It all went smoothly until I received the shoes, which were in a wrong size and completely stained in the same bright red. It's obvious it was from the cheap dye all over the terrible delivery packaging. I was able to get most of it out but not all of it, and I'm really disappointed.

I’m very disappointed and famous footwear credit card first of all it took almost 3 months to get my card. Had to go in the store to make payments. It’s very annoying then they gave me a late payment..

The staff at the West Chester OH were not helpful at all, I asked for help finding walking shoes and tennis shoes, they pointed and said "they are over there" I was interrupting their personal conversations, imagine that ! Absolutely No customer service, no help, awful experience. Will not be going back.

I am disappointed in the way my items were shipped to me,. One pair was in a box that was smashed and small,. was not even the box the shoes went in. Box was taped to make sure shoes did not fall out.. The second pair was in another smashed box with no lid. Was just thrown in and covered in the red bag that Famous footwear uses. These shoes were a gift for two different people . How can you give someone a gift like this. I have tried to call in. Recording starts off says a 10 minute hold time but gradually gets higher. Which makes no since. I waited over a hour before hanging up.The website saysWANNA TALK?We're here to listen.No matter what you need, we're here to help.CALL US1-800-969-7500But how do we get to talk to someone. I needed these gifts like tomorrow and now I have to purchase something else. Also I order online because I lives miles from a location and I have no way to get to the store.So I give it another try and I call in and put the phone down and wait for a answer. After 42 mins a lady answers and basically tells me she will report the incident but really cant do anything, I do not feel confident in reordering from Famous Footwear.

The young black woman with the nose ring, never checked my shoe box to make sure that the correct shoes were in there or if the sizes matched. I could have put a expensive pair in the box and got away with it. she was more worried about writing something on a plastic cup of drink than me. No thank you, no nothing. No bag offered either. Not friendly. Poor customer service

Phoned to get specific instructions for their place of business in a large mall. Someone said 'hello' I asked is this famous footwear, someone said um, yes. I asked what stores are near you so I can find you. Mumble mumble someone said. Asian accent and I see when researching the company the shoes are al made in China and there are a raft of bad reviews, especially of staff. They need more and/or better training. I will not buy out of North America items. Quality of Asian overseas is to bad for the money.You do not have 2024 in your calender!

The automatic payment system which has my bank account info because I have paid multiple times, asked for my routing number and account number again. I immediately refused to enter that info into the internet again. I called, canceled my credit card with Famous Footwear. I can buy their cheap Asian made shoes other places. I will never again shop at this racket company again.

Service was fantastic. Purchased Oofos Slide Sandal. I've been purchasing Oofos Flip Flops for many years (6+) and love them. More recently the Flip Flops are beginning to bother my toes so I purchased Ooahh Slide Sandals. They fit in the store but after using them for abt 1 hour walking, I kept stepping out of them and couldn't keep them on. In my case, I'd give the Slide Sandals a 0 rating and the store attendants a 5 rating. Now, I am wondering if I just throw them away. I returned the slide sandles and they accepted them and credited my card withoutquestion. I highly recommend Famous Footwear in La Quinta.

I received delivery of my shoes today and was very disappointed at the level of care and attention. I opened the package and the box was torn and didn’t even have a lid. There were no paper or cardboard inserts in theshoes; it’s as if someone returned them and they were just sent out as-is, in an incomplete box. I won’t be ordering shoes online from this place anymore due to level of care and attention to detail. Can’t help but feel I was sent somebody else’s rejects. Very poor customer service.

Ordered boots. Paid for boots. Boots marked as "shipped". Weeks pass. Boots still show "shipped" but tracking says "awaiting carrier pick-up". Email customer service, days pass, no reply. Call customer service, on hold for 30 minutes. Finally, speak to a human who says they will have to re-place the order with a new payment. Demanded refund. Won't shop here again.

The store located in Clifton,NJ the manager is so rude and nasty. I really don’t know how she is a manager. I was told I would get a refund check in the mail since January and I still haven’t received it. I have called 2 times about it and I was lied to there was never a refund issued. I called the customer service # twice last night and both times I was told to hold on them 2 minutes later the called was disconnected.

The only reason I'm giving them a 1 is because there is nothing lower. In reality, it should be a -5.They have not shipped an order, nor have they provided status. When asked about it online, their bot responds with "we'll get back to you within 48 hours." It's been about 72 hours now with no response. They are thieves.

Same as most people here. Made an online purchase and received no confirmation email, but was billed immediately on my credit card. I have made several attempts to contact, but received no reply. I have contacted my bank to report fraud.

Do yourself a favor and don't order from this online store. 2 pairs of shoes, and I'm VERY disappointed due to the price versus quality. They both look like customer returns! One pair of Nike: Uppers were slightly creased. Smh no shaping inserts, no extra shoelaces, no stickers affixed to the sole. The bottom of the shoes which should be bright white looks more like an off-white. Obviously it's been in the box a long time. 2. A pair of Converse same situation they appear to be returns and even have some damage on the outer sole :( SMH I will never order from Famous Footwear again. 😤

Had to return a pair of boots, months ago! This company still is not saying they refunded the order, even though tracking shows item has been returned to them. When asking where my refund is, they keep skirting the answer saying send them "proof" and tracking, even though they have the item! Calling my credit card people to dispute. Never shopping here again. DON'T SHOP HERE!

I ordered online through quadpay. I wouldn't have an issue except I ordered 2 pairs and while one "the nikes" were perfect the "bulldog B52s" are insanely tight.if they weren't size 13 they would fit my girl ok.they are about as slim as a high heel.if you order online through them read reviews on the product because the return process isn't even worth time.

Ordered 4 pairs of shoes this month (2 separate orders). Very happy with the fact that all items were a good fit while arriving within a week. Saved a lot with the 20% welcome discount after my first purchase. Rewards program adds up quick! Will be buying again soon! I don't know why they have such a poor rating on here so I wanted to give them some credit for creating a happy customer.

Terrible customer service, ordered shoes in store to be shipped to me, never recieved them and a month and a half later still have not been refunded. Called customer service several times and they are completely useless

I purchased a pair of Sneakers, and the deducted the money off my Card. Only to get a message "Something went wrong". So they took my money, but I got no Confirmation about the sneakers. Now I am out $69.99 and no Sneakers. I don't advise anyone to buy on this Site. I will retract this review if Company FF replies with a delivery Confirmation.

I signed up for auto pay to pay my famous footwear bill like I always make sure to do in order to avoid missing a payment date as it is too difficult to keep track of numerous payment dates for different cards. Despite signing up for autopay, I apparently didn't get my bill automatically paid and was assessed a late fee. Upon checking, it doesn't have any auto pay set up on the account. I don't know how this is possible when the first thing I always do upon receiving a bill is set up auto pay. I NEVER don't use auto pay in order to avoid having late fees like I'm dealing with now. I have now been assessed at least two late fees that I am aware of. I really don't feel it is fair for me to have to pay late fees that I took the steps to avoid having.

“Store promotion”

I saw the promotion sale sign on their window just outside of there checkout and I entered the store because of that promotion. Sale sign was spend $75 get $15 off, $100 get $25 off and spend $125 and get $30 off. I spent $125 for 2 pairs of shoes and they didn't give any single penny discount. I talked with them and they told me we don't have any promotions. I showed the promotion sign hanging in the window and sales associate told me he doesn't know anything about that. Products used:Shoes Service Value Shipping Returns Quality

“Disrespectful and unhelpful”

I placed an order on famous footwear and they canceled it then told me I canceled, which in fact I did not. I've been shopping here for years and they have completely lost my trust and money. They suck the end. Products used:None, they canceled the order for no reason Service Value Shipping Returns Quality

“Worst experience of my life”

The lady working the Huber Heights, Ohio location was very disrespectful. My grandmother needed help with a shoe, and she eventually decided to order them online, and the lady working walked away sarcastically and shrugged her shoulders. Also, this store didn't have a single shoe that fit my brother and he was a size 7. Whats up with that?

“Customer since 2016”

My card says customer since 2016! I've purchased a lot of shoes from Famous Footwear both in store & online. There was only one order in all the years & tons of shoes that wasn't right. I ordered online but when it arrived it was the way wrong pair. I took it down to my local store & in no time my order was corrected & the right pair was in my doorstep in 2 days. I've never had to call customer service, but the employees in my local store are very helpful every time I come in. I love this store & love the points I earn for free shoes & accessories! Products used:Shoes! Lots of shoes. Service Value Shipping Quality

“Open mothers hours”

Used to shop here but they now close even earlier since the Xmas season started (now that's logical). The one in Leominster is open til 6pm. Unless you are a kindergarten teacher or retired - most of us are not even out of work yet! Ridiculous. What are we 5 yrs old? Probably a Covid thing - no staff as no one seems to need to work anymore. Sadly I do … I like to eat now and then. Service Value Quality

“Columbia winter boots”

Luv the look & feel, reminds me of The Jetsons moonboots. Lol Runs snug which I like for snow without extra sox bunching up because of 20° below conditions & made tough enough, high enough expected in NH. Nylon w/ nice flat soles that would grip & last. Furry inside blk w/ brown details. Round toe so comfy in length for true to size narrow width w/ great loops & matching cute coated laces for snow, ice. Worth every penny, yes but on sale for sure helps. Feels safe on snow or ice much lighter than workboots or leather that peels off after 1 season. Lasting investment highly recommended Tip for consumers:Shouldn't need to sigh up & get spam to leave review w/ famous footwear directly. Products used:Colombia winter boots Value Shipping Quality

“Don't have time for this”

Selection of shoes is pretty good, got some nice brands to chose from. But all I was trying to do was exchange two pairs of shoes and waited for 20 minutes for it all to get transacted correctly. So frustrating. Service Value Returns Quality

“It is DIOR?!?!”

Wtf? Bad bad joke?!?! I want my money back! What does this mean?!?!?!?!?!?!?€!?!?!?!?! Service Value Shipping Returns Quality

“Cheaper in store”

I recently purchased six pair of shoes for my grandkids with a coupon that was $30 off of $120. When 3 of the shoes arrived, I noticed that they covered up the clearance sticker so I uncovered it and realize that I was charged between three and five dollars more than I would've been charge that I shopped in the store. I think this is unfair And I would not be shopping with them online again.

“So disappointed with Famous Footwear and will never shop there again.”

I used to find great shoes, especially Nikes and loved getting the Buy one Get one 50% off but now they have a poor selection and exclude all of the actual shoes worth buying. Journeys and Foot locker have better prices! Service Value Returns Quality

“Online ordering”

I placed an order for 3 pairs of Nike shoes I received an email saying it was canceled due to limited stock so I go back online and they have the same shoes in my size online. I called customer service and they say I don't know why your order was canceled because it's showing we have those in stock you can order again. Now why would I want to do that you charged my card and you want me to do it again and take the chance it happens again... No Thanks! If I could give zero stars I would. They charge you than cancel the order for no reason.. Tip for consumers:Beware of ordering online with them.. Products used:I didn't buy anything else.. and I won't bother with them again Service Value Shipping Returns Quality

“NO customer service apparently”

I returned items and have received no refund - even sent them tracking info that shows they received the items over 2 weeks ago and still nothing - no one has even gotten back to me! I think this company might be a scam. Service Value Shipping Returns Quality

“I have been a shopper at famous footwear in Clifton Park, New York. The service is outstanding!”

The Sales staff is welcoming and helpful! They made my returns easy and stress free. They were helpful in helping me to find the right "fit". Service Value Shipping Returns Quality

“Famous footwear is a great store but there is something I would enjoy to talk about”

Famous footwear sells great quality shoes that are fashionable for almost anything that you wear and can have you in a great mood leaving you to not have a bad day. Although I would like to point out that some of the adds the children or the adults or anyone in there adds creases there shoes encouraging others to do so Bringing me to say that I believe that famous footwear should advertise if possible crease protectors. People who purchase shoes shouldn't carelessly crease the perfectly fine product they have bought with there hard earned money. Overall this leads me to say that we should see more of crease protectors, thank you for letting my write this review and have a great day. Tip for consumers:I highly advise that you buy the shoes, clothing, etc. Service Value Shipping Returns Quality

“Terrible Company”

Ordered Sneakers contacted Customer Service Useless. They dont care at all. Famous Footwears the Worst Company I ever delt with. Now I never got my Sneakers so I'm hoping to get my Refund but knowing how bad the Company and Staff are And there Terrible Customer Service is I'm Not expecting Good things. My satisfaction will be when this Company goes out of Business. I'll be Happy. I have No pictures or Video because I Have No Sneakers I Ordered And Paid For...

“Terrible customer service”

The customer service is terrible in the store and on the online. This is not the first time that I have ordered boots and they have canceled them without notifying me. The boots on the internet are shown as available but they said no longer have them in stock. Products used:Boots Service Value Shipping Returns Quality

“Good Deals”

I love the coupon deals and they have really good shoes in nice condition!

“Worst place to order online”

Ordered sneakers for my grandsons for Christmas. FedEx delivered them to the wrong address. Called FedEx they said to call the store, called the store they said to call FedEx. Well, store said I would get a refund in 12 days. A month later I called back again and finally was issue a refund. Decided to give it another try and order 2 sandals and 1 sneaker for the grandsons again and I received one sandal and one ugly crocs that I did not order. Called the store and gave them all the info on the crocs, order number, name and address of the person who they belonged to. 2 days later I get an email that they were not refunding me for the one sandal and the sneaker I did not received and was instructed to put a claim with the police if my packages were being stolen. I even told the person on the phone I have cameras and that no one was stealing my packages that the first time it was FedEx mistake and the second time it was their mistake. I lost $30 but they lost more. And I'm not returning the ugly crocs that customer in Texas is waiting for. Shame on famous footwear Tip for consumers:Do not order from this store. Products used:None

“Very poor customer service”

I ordered shoes in store for my son for Christmas. In store the address was reviewed and confirmed. Somehow, it was switched to an old address after I left. I called the store and the employee remembered me. Remembers the address confirmation. Couldn't understand how it reverted back to the old address on file. It was now customer services job to figure out what to do. The shoes were not returned. I spoke to a rep and was told her supervisor would go over my claim and I'd receive an email. The email stated that records showed I paid with a debit card, so they would be issuing a check. To the address the shoes were mailed to! Why?! If the address was wrong, why would they issue a check to that address?! I replied it didn't make sense to send it to a wrong address. Got an email back saying to allow up to two weeks for it to arrive. If it doesn't arrive, I can call back and they'll do a stop payment. Allow two weeks for it to process, then they can update the address. Still doesn't make sense. Reverse the charges, makes sense. Getting the correct address to mail the check to, makes sense. Making me wait over a month, then getting the right address makes sense to them?! I argued back and forth through email for a total a five emails. Each time a different rep saying it's policy?! To issue a check to a known wrong address? The issue was an incorrect address. So they issued to said wrong address and will use the correct one after we all waste time. My son has already returned to California. He didn't get his shoes, and I'm out over a hundred dollars. All I wanted was the funds reissued so I can purchase again, and send them to him. I will NEVER buy from famous footwear after this. When/if I get my money back, I will purchase his Doc Martins elsewhere. Tip for consumers:Just don’t purchase for delivery. Wait for the store to have the item in stock. You never know what could happen. And their customer service is not customer service at all. Products used:Tried to purchase boots

“Wrong shoe no refund”

I bought a pair of fila shoes in a size 8, they came back a size 13, I'm like who wears this size and the size was literally posted on my order, then no return label or something to return my shoes in i had nothing so i was ripped off my money cheated as a customer, and this is how you do people never again i will buy from cuz you ripped me off 50 dollar's and i really had my heart set on those shoes what a joke and i should sue you over that! Service Value Shipping Returns Quality

“Wouldn't recommend”

Ordered a pair of van platforms. Opened them and they had red stains and grass stains all over them! Luckily I was able to spray it off with Spray And Wash but they should have never sent them in such condition! Service Value Shipping Quality

“Deals!”

My 4 year old son and I love going into famous foot ware. FFW always has great deals where everyone in the house walks out with at least 2-3 pairs of shoes they Iove! We'll be going back again! Products used:Nike sneakers and slids Service Value Shipping Returns Quality

“Minus one”

I would give them a minus one star if I could. My order currently is lost. I've tried contacting customer service. They will not reply to me. If you call them they tell you to wait because shipping is backed up because of Covid. How long do we have to listen to this excuse. They are the worst Buy from anyone else. Don't buy from famous footwear.

“DO NOT DO BUSINESS WITH FAMOUS FOOTWEAR!”

This is one of America's worst businesses! There is zero customer satisfaction and managers are not interested in resolving problems related to quality, shipping, returns, credit, or refunds. Do not do business with Famous Footwear! Service Value Shipping Returns Quality

“Great customer service(Justin & Juan”

I wen to famous foodwear for 2nd time on 2/26/2023 to buy a pair of sneakers I was very satisfied with the attention provided by Juan and Justin reason why I giving 5 stars review. I went to the same store #3282 in Hialeah and was all the contrary the two employees provided me a very very bad customer care. Thanks Justin and Joan you guys made the difference Way to go. Tip for consumers:Make sure that you go to that store when they have Jose and Justin working cause they provide really good customer care. Products used:Shoes Service Value Quality