Is fabric.com Legit?

I love shopping for fabrics here. Their deals beat Joann's in a heartbeat and the price (fabric+shipping) altogether can't be beat. I have browsed their extensive fabric collection and have discovered fabrics I have never tried before suitable for dresses. I have always been impressed with the quality of the newly discovered fabrics. I love their percentage coupons applicable on every order. I believe their warehouse is in Georgia which is only 1 state away from where I am so my order gets to me quicker.

I've ordered a few times now from fabric.com and I'm very happy with the items I've purchased. My orders are mostly for my home sewing and crafting needs and the fabrics are beautiful, high quality materials. Items arrived quickly and there's never been a mistake in the order. Their site is easy to navigate and lets you know if an item is not available. You can even leave your email to be notified when an item is available again. I'm very happy with fabric.com.

A fabric they advertised as 'organic cotton' turned out to be more like %20-%30 polyester (felt super silky and melted from a flame). Took several phone calls and enduring of snark to be reimbursed. Will avoid this company in the future.

10/26/18My only order though Fabric.com is not going well. Aside from being bombarded with daily unwanted email solicitations, 1. my order was never acknowledged, 2. My telephone inquiry was met with hostility, 3. I was sent directly to voice mail when I asked to speak to a supervisor 4. My added $40 payment for expedited delivery should arrive in 7 days. 5. Email remains unanswered after 3 days. 6. No tracking number though they say the order was shipped. This company leaves lots to be desired. It's not for me. I should have heeded the many review warnings.

I have made several purchases from fabric.com and there is no consistency in how they cut the fabric. When I order a yard of fabric, I expect to receive one yard/36". Instead about half the fabric I've gotten has been cut on a diagonal that measures 36" on one edge and 34" on another, the the rest of the fabric only measure 34"!!! Such a waste of my money! I gave 2 stars because I actually love the fabric.

This was my first and only purchase with Fabric.com . I found the exact same fabric priced significantly lower (less than half Fabric.com price) the next day. I contacted customer service who very curtly explained they did not price match and did not offer a small make good , coupon or discount Clearly, my business was not important to this company. I am returning the fabric and going else where. More because of attitude than price.....they also block negative reviews.

I am disappointed in fabricti.com I made a order on 31/12/2021 I still have not received any goods 😢 and emailed weekly to be told wait 7 business days 😢 I will be going to the bank to have a full refund as this has gone on long enough,I also will be making a legal claim as it must be a scam.please do not buy from this store online it will save you money in the long run.

I would highly suggest against ordering from this company unless you want your hard earned money going into a place where the 35 year old manager sleeps with the teenagers who he hires on because he grooms them up first saying hr wants to fire them but he wont agree. Hr is actually his mother, grandmother and father who all know exactly what's going on. Employees are treated terribly and told daily they are replaceable then ask you to come in early or stay late. Only time you have job security is if you're sleeping with him and 18 years old or younger. Doesnt even matter of they have a boyfriend or not. This company and everyone involved with " running" do not stand for anything they claim they do. Nor do they have any morals. Please consider putting your money into a company that actually deserves it.

Absolutely worst company I’ve dealt with. I asked for details of my order and said it’s been a week and all I got was “actually you made your order on the 5th so it’s not been a week” 🤬 how rude is that, and they still give me any details, I’ve spent £200 and now I’m worried I’m not going to get the items or my money back

I like their fabrics, and that's it.They have more than once listed fabrics as in stock when they weren't. I'm shipping a small order, so they don't care, and they make that very clear when things go wrong. When I had to reorder a certain fabric because they were out of stock I had to pay shipping again, almost three times the price of the actual fabric. I explained to them that this was because of their mistake, and got a ten dollar discount. To offset a 32 dollar shipping fee. Calling them out on this got nothing.This is, of course, after around three weeks of very slow communication from them.Not recommended.

3 orders in last 60 days all with issues,1st-ordered fabric, took them 1 week to inform me error in stock- told I can reorder, ok, but wait the price has gone up.no thanks2nd- ordered-received-but wait... missing 3-1/2 yard of fabric (main part of order)3rd- my order has been ''processing'' for 7 days, I was told 4 days ago its shipping out today. can't wait to see what happens now, not looking good my fabric friends.

I have no complaints about the fabric. My issue is with the company not refunding me on my returns. I have a small business and buy frequently from them. Sometimes I send fabric back. Refunds are supposed to be within 5-7 days, but I have been waiting 5-8 weeks. CS is nice and say they escalate my requests for refunds, but nothing ever happens. So I have lost the fabric, paid my credit card, and no refunds yet. Beware!

Very disappointed.Item was fake - had no leather trimming and dodgy stitching. Went to Prada store to verify and they confirmed that the model was released in 2018 and should have saffiano leather trimming.Customer service defended the product however did not offer any insight on their "authentication" process or people and tried to make me feel like I'm crazy for trusting Prada. TBH it feels as if some kid or kids are running a flashy site selling to people that aren't as aware of how to spot fakes. I had to pay 15e to return the item and was not refunded my original 20e that I paid for shipping.They also initially "couldn't find my package" after I had sent it back with tracking- all very suspicious.In the end I was forced to pay 35e and go through multi hoops over the course of weeks to get reimbursed, It is a shame, there are so many of these untrustworthy "authenticated" sites.

I ordered a “bolt” of white Kona brand cotton. Instead of arriving on a nice Kona labels bolt, it arrived flat and badly folded. In that condition it was utterly unusable, and I’m not even convinced it is really Kona brand.

I purchased out door material for my outdoor furniture. The material is not outdoor material as the material started getting moldy within six months. I had the previous fabric for 12 years and it never got moldy. It looked old that is why I replaced the fabric. I purchased 13 yards, paid to have the cushions re-upholstered. Cost of $1,000 that I basically through in the garbage. Horrible experience.

The security take us super aggressively out and they were nearly break my friend arm ,my face has been smashed by security and my Jaw bone has been smashed to floor.There were 14 security around us and we and none of others had any idea what is the reason to do this us.We are not racist or we have no any particular reason to have anything like that.But we feel like we been attacked and droppp all the way back to our feelings and treated as hell.Now I am at home and to be honest thinking what do I have done,as I am a community worker as well I do dwliver food for free for people who need.So I am trying my best but it looks like without any reason,you can be attacted.Not sure what is going on in london but this is definetely a bad example how to restart parties or whatever.Here is a picture of the Manager of the security who were in charge and force us to delete all pictures and videos

I purchased out door material for my outdoor furniture. The material is not outdoor material as the material started getting moldy within six months. I had the previous fabric for 12 years and it never got moldy. It looked old that is why I replaced the fabric. I purchased 13 yards, paid to have the cushions re-upholstered. Cost of $1,000 that I basically through in the garbage.i was having issue while return but their company customer is great their help which is =eight four five521ₛₑᵥₑₙ ₜｗₒ ｆₒᵤᵣ ｆᵢᵥₑ FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC FABRIC I SENT THIS GARBAGE PRODUCT TO THE COMPANY ON THE DATE18-03-2021I PURCHASED IS ON 18-12-2021FABRIC FABRIC FABRIC !!!!!!!!!!!!!!!!!!!!!!!!

I recently made a purchase and didn't care for it. The photo online looked like a much smaller pattern. I asked to return the fabric and they refunded my money promptly.

Ordered banners the colors were great a lot brighter than I thought they would be, also the Hungry Animals quit and it also was so good Thanks again N

I ordered 4 yards of material- the web site aid it was available and in stock.They charged my credit card, then told me my item was out of stock and that they were canceling the order. That was a week ago. No refund, no fabric, and their website shows the same 4 yards as “available “.I will never buy anything from them.

“No problems”

I was hesitant to order from this company after reading the reviews; they were rated either 1 star or 5 stars. Well, I would give it 5 stars. I ordered online so had no interaction with anyone on the phone or with customer service. I received my order ahead of the expected delivery date. Fabric was cut perfectly straight (not angled like some complaints, leaving customers short of yardage) and my pieces came in one length (not cut into segments). From my limited experience, I would order from them again. My only quibble is that I would have liked the option to order 1/4 or 3/4 of some cuts rather than 1/2 or a full yard.

“My fabric was all cut very badly”

I ordered 4 one yard cuts of cotton prints. All were cut so badly that both edges were crooked and off by as much as 3 inches on each end. One piece was 3 inches short. Plus the quality was not very good. I've never had an experience like this before when ordering fabric. Tip for consumers:Look for fabrics that have a manufacturer that you know. Products used:Fabric Service Value Shipping Quality

“Placed an order four days ago and assumed that it was...”

Placed an order four days ago and assumed that it was on its way. Received a very unapologetic customer service email today stating that my fabric would have to be sent in pieces (half yard increments) or they would cancel the order in 24 hours if they do not hear from me. The only redeeming quality of this site is the good selection of organic fabric. Overall, mediocre pricing, slow shipping, sucky customer service, website does not indicate when a fabric is not available in consecutive yardage. I think I'll continue to hunt for a supplier.

“Love ordering from this company”

I have been ordering from here for several years and have yet to find anything to be disappointed in. The customer service is great, prices are amazing, shipping time is WOW! The only time I have had to seek out other sites is only when a fabric I need is out of stock. Fabric.com is one of my top 2 go-to fabric websites. I cannot say enough good things about them Tip for consumers:Price comparison will almost never be necessary when you go through this site Products used:Fabrics Service Value Shipping Quality

“Awesome choice, fast delivery”

This site has a huge selection of fabrics at the most competitive prices. They are always quick to ship and stock levels are accurate online. I would give them 5 stars if only international shipping costs were a bit more reasonable or if occasionally we got discounts if spend over a certain amount

“Unresponsive to chat and emails”

Just call if you have concern. It is obvious that no one works incoming emails in their customer service department. Maybe "frantic.com" should put a couple of their marketing employees on the emails. Still waiting for order to be shipped 14 days after placing the order. Good luck everyone

“I ordered 8 yards on clearance, and without my consent...”

I ordered 8 yards on clearance, and without my consent they only sent me 2 yards because that was all they had. They do not reply to emails. Very sub-standard customer service. I won't deal with them again. There are too many better sites available.

“HORRIFIC CUSTOMER SERVICE! PATHETIC!”

I seriously do not know how this company stays in business. I have yet to deal with a company that has worse service than fabric.com I called no less than 6 times regarding an order and was given 6 different excuses by 6 different representatives, including a manager. The manager then told me he would call me back to resolve the issue and never did. I cannot even begin to explain what transpired from here on out because it's so aggravating. This company is a JOKE. Website pictures are horrible, swatch shipping time ridiculous and don't ever expect to have an issue resolved. STAY AWAY!

“I love the selection and the prices but lately the...”

I love the selection and the prices but lately the customer service has been very poor. I had to return some quilting fabric because I didn't like the color- that was no problem at all. However, their site says to give them 10-15 business days to credit the account. After waiting more than 15 days, I sent an email to them. Their reply was to give it another 7-10 days! Also, they don't ship within the time frame that is promised on the site. Will probably still order from them because the selection is good. Most times you can find a coupon code online for a discount, too. I've never paid full price.

“Asked for refund, got banned”

I only recently started using this site. I gave them three chances. Every single order had flawed cuts (grease marks or snagged knits) and one of them even attempted to substitute something else other than what was ordered (white suiting for stretch mesh - really?) On the last order, I requested a replacement with the correct fabric. The customer service indicated that it was "out of stock" even though it appeared to be in stock on the site. She said UPS would pick up the wrong fabric... They never came. I have repeatedly asked for a refund, and all I got was banned from the site.

“If you order it don't count on getting it.”

I ordered velveteen. Really nice stuff that I had ordered before and except for sloppy packaging I had no complaints. Until yesterday. When I opened my order and it was flannel! Don't they know the difference? It's a fabric store. Disinterested customer service would not let me talk to a manager. Well alright. I'm not doing business with you again.

“Short changed!”

I have ordered many times from Fabric.com. My order arrived quickly however I ordered 9 yards for a quilt backing. They shipped 8 7/8 yards. 4 1/2 inches short! Now I look at their website and they only have 1 yard left! Not enough to make the backing without awkward piecing. I am so disappointed. I will think twice about ordering from them again! Buyer beware!

“Great Fabric Selection, Great Prices...”

Seems I am in the minority as far as my experiences with Fabric.com. Have never had a problem that needed contact with Customer Service there. Always got the fabric I've ordered in a timely fashion... at good prices. Can't say how many orders from me, but have been buying from them for several years now.

“Very Satisfied”

Ordered 6 skeins of a yarn I have been trying to get for a long time. Flawless transaction, quick fulfillment, reasonable shipping rate, fast shipping. Very very happy and will gladly do business with Fabric.com again!

“The right hand doesn't know what the left hand is doing”

2 emails did not answer questions I had asked, so I got on the instant chat, and was told there was nothing unusual about my order, and it would ship as ordered. No sooner had I gotten off that conversation when I received an email saying some would not ship. Really terrible customer service, which is too bad because they have a ton of fabric and the website it easy to use.

“Fabric.com is the worst online retailer I've encountered...”

Fabric.com is the worst online retailer I've encountered so far. I purchased a small piece of fabric on 7/31/2012 and till this day it was not shipped. They simply created a UPS label on 8/7/12 to fool me into believing that it's shipped but UPS doesn't actually possess the package. Their customer service made the excuse that they are currently moving and therefore all shipments are delayed. They offered no solution to rectify the problem, only asking me to "understand" that they are moving and I may have to wait indefinitely until they are done. At this point there's no estimate when my merchandise will be shipped.

“I'd give 0 stars if it was an option”

I wish I had searched out reviews FIRST instead of checking after to see if it was just me who had such a terrible time with this company. Ridiculously bad experience resulting in rude customer service people, incorrect charges in their favor, and more than a week of wasted time for a very simple project with a tight deadline - and ultimately no product. Never again.

“Most impossible to shop fabric store on the internet.”

Far Too Much merchandise marked "unavailable for sale". Every amazon store is Void of any real practical management. Retail managers who know how to manage a store do not post what is "unavailable" for sale. Fabric.com is as poorly managed as amazon.com, user interface has gone to crap. All you get for your trouble of expressing how difficult it is to shop their ill managed stores are condescending, patronizing, placatory excuses and empty promises. FIX YOUR STORES. Tip for consumers:Just go find a fabric store that posts fabric that is in stock and available for sale and skip fabric.com

“Complete fail”

Complete fail. Ordered fleece, received broadcloth. Correct item not in stock any longer. Asked how to return for credit, told to leave on front door step and UPS would come pick it up - NOT! Asked how credit would be issued, told they would have to wait until their f'd up warehouse would receive the package from UPS - Good luck! Seem like this is a shady business. Order at your own risk. Tip for consumers:Use a different company. Service Shipping Returns

“RUDE customer service”

There is a customer rep named Brenda and she cuts you before even you can communicate or finish your sentence. I thought customer reps are supposed to listen and help you and not treat you with rude behavior. I experienced this twice! Great fabrics for sure but they really need to look into their quality of "customer care".

“If you are a quilter and need fabric quickly, do not...”

If you are a quilter and need fabric quickly, do not order from this company. I placed an order. Site said two day processing. So I expected it to at least ship out during those two business days. I order at 9:00 am on a Thursday. I called on Monday and was told it would not even go in mail until end of day Tuesday! "Thursday was not included as on of the 2 days!" Wow, never again for me. One expects mail delays etc. but this is not good customer service. Service Value Shipping

“WORST CUSTOMER SERVICE EVER”

I am still waiting for fabric that I ordered on Dec 30!. My package is lost, and all I get from customer service is "did you contact the postal service?". Seriously? Try to do that! They would not help me, had a crummy attitude, and this was after 2 emails went completely unanswered. Bad, bad, place. Do not order from them.

“Low price not worth the poor service.”

Low prices are nice, but not when you have poor service & are unable to receive what you ordered. After four days of no emails telling me it had shipped, I called. Going out today they said. Later that night I received an email saying I had ordered 14 yards but they only had 13- yes, I replied please send that. Two days go by nothing and I call again. It's going out today. Next day still no email that it shipped I called again. Hmmm not sure why it didn't ship, but it's going out today- with no apologies or concern. And guess what, I just got an email saying they are down to 9 yards now. Cancel order! Shop your local store and try to catch a sale- this site is awful!

“I will not be ordering from this company again.”

I have ordered several swatches now and placed two large fabric orders. I was reticent to buy swatches at $3 a pop (+ shipping) and was shocked/disappointed to have spent that much for each 8" x 8" swatch -- it is especially difficult to determine what the fabric actually looks like if there is any sort of pattern. I ended up placing two separate orders for fabric (one at the beginning of January and another at the end of January). For each order, they notified me about a week after I placed my order to let me know that they were unable to fulfill part of my order. For the fabric I have received, they cut it very diagonally (not straight across), so it made it difficult for my sewing project and I ended up having to cut quite a bit off of the end. I have wasted way too much time and money with this company. There are better and more reliable companies out there.

“The customer service at fabric.com has REALLY went...”

The customer service at fabric.com has REALLY went downhill quickly. Many times I've received a confirmation e-mail after purchase only to receive another e-mail four days later that something I already thought I had purchased is no longer in stock or available. Shipping and processing have become much slower as well compared to other fabric shops. I prefer to pay a couple extra dollars for good customer service and quick processing as opposed to no customer service from fabric.com.