Is f1authentics.com Legit?

Order placed for an "own the flag" product. Delivery address was incorrectly conveyed to DHL. Over 8 emails to the support line (there is no number to call) went unanswered. One reply came back asking for more details. A further series of unanswered emails and still no product delivered. $500 disappeared with no recourse. This is the first time I have had an issue with F1 Authentics / The Memento Group but it has highlighted that when things go wrong, there is zero customer service nor any recourse.

Avoid at all costs.Ordered and received a product in late November - quality was poor and agreed via the support team to return and a replacement would be sent.Confirmation received that they had my return back and ever since then, despite 13 emails to support teams/customer service/info not a single response.You can only email them, no phone number and online chat just tells you to email. They are shocking at customer service, they have my money but will not respond for a refund or replacement.I would not wish this level of terrible customer service for anyone so please avoid at all costs.

Do not trust the advertising on this site. Ordered from them 2 years ago. Sent me a different product to what I ordered (Returned). Tried again this year. Again item was different to what I ordered.They do not reply to communication and are guilty of false advertising. Do not risk your money or time.

I placed an order on the 25th of October from F1authentics.com. Received shipping information very quickly including tracking number, parcel was delivered on scheduled day as promised, had a very straightforward experience and would be happy to use this site again

I recently purchased an auction item for a piece of F1 memorabilia with the company on copy Memento who traded online as F1 Authentic Auctions. They are registered under company number 07236294 BG Sports Enterprises Ltd.The item is bought describing it as being worn and showing the wear on the item along with its specific unique serial numbers. When it arrived it was not the same item and had different serial numbers. It was bought because of its race worn look.I contacted the company and was told the images used were ‘stock’ images and that this was one in a consignment of the same item. None of which is listed on their site. They lead you to believe what you are getting is unique. They auction using the same image when what you get is totally different.Then you spend weeks on a hamster wheel trying to get a refund after multiple promises. Save yourself the headache!!

I ordered a product from this company on the 3rd March it’s been almost two months and i still don’t have it - I have sent mutiple emails with my order number and left multiple voice messages to have no one return them - despite spending almost £1,200 …. Please get your act together - @Formula1.com should review this contract as the association and bad delivery from Memento will reflect badly on this brand - ill complain to F1.Com separately

I ordered a bunch of things in August (2024) - The tracking site says it has been delivered but they have not, emailed the authentics site and they said to get ahold of my delivery service - did that, but still nothing... Just super frustrating as it was my first time ordering and I was super excited to get my merch...

This website is a joke.Every 5 minutes you receive a pop up for the email newsletter, incredibly anoying. Logging in is absolutly painful if you setup up your account with an id instead of an email. But wait, the payment process is the absolute worst. Visa payments are shown as invalid before they can be athorized, Amex payments just don work and we you want to use paypal, they can start a paypal session.How unprofessional can a website be? F1: YES!!!!This webiste is an absolute shitshow, dont buy anything there.

Bought around 40 items from F1 authentic car parts in acrylic, signed mini helmets, singed caps and including the acrylic boxes. Some of the acrylic boxes came broken/cracked and was replaced right away after informing them. Love your product specially the signed caps and mini helmets. Keep up the great work.

Bought a very expensive model but when arrived had clearly been opened/returned before. Company dispute this but in my view this was very clearly the case. Returned item, but company only refunded original price, not initial postage or my return postage. So I am out of pocket even though F1 authentics or their partners were at fault. Would I use again? No.

I’ve purchased many items from F1 Authentics over the past year, and I can’t ask for better customer service over that time. It’s been a pleasure buying from them and the queries I’ve had, have been dealt with, effortlessly and professionally over that time period. Drew and Olivia need a mention for their brilliant customer service. Thanks and I would recommend them to friends and family Rich

I bought the signed Lance Stroll mini helmet with the Display case.Both came in separate boxes and individually packed secure and safely. The items themselves are immaculate. VERY pleased with this purchase.For images and videos of this product, please check out SamTayF1 on Instagram, TikTok & Twitter.

Great service. I bought my boyfriend a piece of bodywork which was delivered very quickly and packaged securely. What a wonderful idea, I like the fact that there are things available that are more expensive and similarly, more affordable pieces from some of the teams. It was a very much appreciated gift that he absolutely loves.

Pricing is misleading and shipping is super expensive.You pay ~500GBP for a car part,than another that (550 GBP just for shipping it, ok it is big but there are way cheaper options to ship it with tracking),and then you need to pay local tax (VAT) when receiving it (for EU customers). Misleading as the shipping in many cases is not know until you already buy and pay for a product. Website is bad and has issues/bugs.

Beautiful F1 items that you can sometimes get for a fair price. Unlike I've seen in some comments, communication with their team (Olivia) have been really good for me: I've had an issue with one of my orders, and they found a solution fast.

I got Vettel's race worn Nomex and Balaclava of French GP.As I checked from the photos my items were not used on race day itself. (Sunday).I sent detailed photos of differences of race day gear of Sebastian and my gear.F1Authentics representative - Joanne, came back to me with quick solution and arranged return and new items dispatch to me.I am very satisfied with Joanne's help.

Very poor quality. Very expensive for two strands of leather with a chrome plates copper piece holding the body peice. All of the chrome has worn off, the Alfa etching on the back is gone, it turns my wrist green.Awful Awful Awful, I hope Alfa Romeo F1 is overseeing the shoddy craftsmanship, this does not reflect well on them. I bought my brother one when I received mine, now I'm embarrassed i did. Save your money.

Great experience. Ordered a checkered flag square with name printed on it for Monaco race. Delivery was smooth (arrived a few days earlier than estimated date of dlvy) and it is absolutely beautiful. Awesome company. Thank you!

I ordered a 1:2 Scale 2023 Helmet signed by Nico Hülkenberg and I really love it. The design and materials of the mini helmet are great and perfectly reflect the real helmet. And the signature makes the helmet all the more valuable to me. 😊The customer service of F1 Authentics is fantastic. Unfortunately the acrylic display case arrived with a crack. A big thank you to Olivia from the customer service who made sure that a replacement case was sent to me as soon as possible. The new case arrived in perfect condition. My emails were answered very quickly, and I really appreciated the friendly, competent and very helpful email contact with Olivia! 👍

I purchased a “name on the flag” from here. It’s all arrived as described, including the photo of the flag being waved, and also as described your name may not actually appear. No problem there… but the picture shows the flag upside down.I’ve found all the contact details for the FIA including the CEO, and have emailed them asking the legitimacy of f1authentics to be selling formula 1 products.I’ll update when I have an answer.