Is extremerestraints.com Legit?

Excellent response and they protected my information and privacy well. Will continue to order from them.

Found the same product on a different website from the same manufacturer for $10 cheaper. Asked extreme restraints about a price match but company policy says no, which is understandable. Did not try to resolve matter with a future coupon, which would have been acceptable but again still explain company policy against price match. See If you can find the same product on a different website for a lower price. Also got first name wrong and email response.

The product came in not working, I was told to dispose of it and a replacement would be shipped. When the replacement arrived it didn't work. So I contacted the company again. I was told that a inquiry into the issue would be opened. I received a response and come to find out the manufacturer shipped the item with faulty batteries. I was told to buy new batteries. I was told I would be receiving store credit, never got it. I inquired and the rep acted like it never happened even though I has it in writing.

I found Extreme Restraints by accident while looking for something else online. Their selection and quality has been excellent along with their fast and discrete shipping. I had an issue with my last order and called Wyatt in customer service, he was professional and helped me out quickly. They have a definite long term customer with me.

XR always offers quality products at a great price. I have been a loyal customer since I first discovered them. I look forward to their weekly (every Tuesday) newsletter highlighting what's on sale and offering exclusive deals. Every single product (and there is several hundred dollars worth at this point) I have ordered has come discreetly and oftentimes far faster than I would have guessed. On the very rare occasion, there has been an issue, their customer service has been wonderful to work with. Whether you are new to the kink lifestyle or a long-time practitioner, XR has the quality gear and toys you are looking for at competitive prices.

Great offer and they were really nice when I got confused about my order and couldn't find the confirmation email.Definitely will visit again

Easy to navigate site. Outstanding customer service. High quality products. Looking forward to more fun with recent orders. Extreme Restraints is the only company I've ordered from. It's safe to say it will stay that way.

I have been buying from this website since 2019 and I am rarely let down. Any problems or questions, I have always been promptly helped. They don't delete or filter product reviews so you don't have to worry about gambling on iffy products. Every package has arrived discreetly in good time. They very often have coupons and discounts which I always appreciate. I recommend them to anyone looking for fun toys and gear

I just want to give a HUGE shout out to Joteona for being so helpful and making sure my package was being delivered correctly. I made a mistake with the address and getting her phone call to get it fixed was absolutely wonderful! She is amazing and I have so much appreciation for how clear she was and for how kind she was over the phone.

I've been a loyal customer of Extreme Restraints for a few years now. I recently purchased a bondage table that never delivered. I reached out to customer service and within 24 hours they had found my lost package and shipped a replacement. I've always been super happy with the quality of everything I've purchased for our "bedroom" needs, and now I can say with complete confidence, if there ever happens to be an issue, I will be taken care of with fast, friendly service! Thank you Extreme Restraints! Now excuse me while I do some more shopping... trying to decide between the fitted waterproof sheet and the inflatable massage sheet. Decisions, decisions!

Order was shipped and received on time. Had an issue with the carrier handling of my packages but they resolved the issue quickly. My customer services rep Wyatt went over and beyond to resolve the issue. Wyatt was extremely nice and helpful. Will be purchasing from this company again.

I placed on order that was miss shipped. After calling customer service and speaking to Wyatt the order was re- shipped to me. I've dealt with many online retailers over the last 2 decades and I've got to say that this company has the best customer service agents that I have ever dealt with. Great communication and reassured that the matter would be resolved. Top notch, and I will be ordering again in the near future. Thanks

Ordered a few things, for some reason my unit number didn't show up. Never got any product, been waiting almost 2 months for refund or store credit and basically they have stolen over $150 and won't do anything about it. Don't ever order from here, I don't recommend EVER

The descriptions have videos of people using the products and nothing is blurry and it’s just the best shopping experience.The strap itself is a rubber doubled over belt sensation. It’s loud and stings and gives you lots of time to work someone over with it. You can build intensity and definitely eventually bruise someone but you have a while of playing before so. Great option for someone who likes a belt!

Wyatt is one of the best customer service people I have dealt with. Knowledgeable, kind, thorough, efficient, and utterly helpful. This is the second time I ordered from extreme restraints and they have a great selection, good pricing and something you never find any where anymore - great customer service. And the top (not talking kink now) is Wyatt. I will continue to buy from extreme restraints simply based on the service Wyatt provides. He deserves all the praise I’m heaping on him and a raise as well. Thank you again Wyatt!!!!

Places an order over the phone. Dealt with customer service rep Joteona. She couldn't have done anything to improve the call. She made sure that the numbers/figures she had were exactly what I had, she was courteous, polite, and personable. She spoke clearly & concisely and explained things well. Online businesses would do well to hire someone like her to teach efficient and desirable customer service methods. XRs customer service in general is the best of ANY online store I've EVER dealt with.

I always seem to find what I want here. Stuff is well organized, categorized and described. Recommended accessories are good. The product reviews from other customers have always helped a lot for us in deciding what to get. The most recent purchase has truly brought out the wild side in my wife :)

I like the explanations given behind each product. There was nothing hidden from the pictures to the product received. We have, well my wife really enjoys the STRICT brand line, it is challenging for me but I deliciously enjoy the "pleasure" I receive. We are repeat buyers and will come here again when we add more to our collection

Their website clearly states:> In attempt to cancel or update your order, please send your request immediately after placing your order to us at info@***com.Unfortunately, even though I emailed within 1 hour of placing the order - they denied my cancellation request. They stated the order was already shipped and provided a USPS label that states the item in fact had not shipped yet.

Once again this company has Amazing customer service as the error on shipping was my fault yet Araceli in CS got my order redirected and actually saved me money. Great products and even better service. Ask for Araceli as she will get it done and make you smile with her pleasant attitude!

“Shop elsewhere”

Product lines, Order processing, Shipping - 4/5. Customer Service - 0/5. Questions appear to be interpreted as threats to their integrity for which they will bar you as a client. No consideration given. Products used:Questioned them regarding processing of charges. Also questioned credit card company regarding charges posted to credit card. Misunderstanding was due to how credit card company posted foreign exchange transaction. Vendor interpreted this "questioning" as impuning their integrity, so barred us as clients. Their policy is NOT a "client friendly" policy ... "Our records indicate that the information received was used to file a dispute against our company, XR, LLC, for a previous order. When a customer files a dispute, our policy is to no longer honor any future business with that customer to prevent additional future disputes with no contact made prior." Service Value Shipping Quality

“We placed an order for nearly $400”

We placed an order for nearly $400. One of the pricier items was "discontinued," which they notified us of view email after they took our money. They don't issue refunds even when it's their fault the item isn't available. Instead they issue a store credit, which can only be redeemed over the phone. You can't use the store credit on the website. When you call to redeem your store credit, the representative clearly hates her job, hates you, and likely hates herself. Even in today's world of terrible customer service, this place takes the cake. Absolutely the worst. There are tons of other places to spend your hard earned money.

“Do not buy from this company”

I bought an expensive leather hood from this company and the zip came off the first time in tried it on. I contacted the company to ask how we could resolve the issue and was told there was nothing they could do as the 30 day returns policy had expired. The hood cost me £119 ($176) including postage and is useless. Don't buy the poor quality products from this site, especially as they have no regard for customer satisfaction or for providing fit for purpose products.

“I will never buy from this site again, nor will I recommend...”

I will never buy from this site again, nor will I recommend it to anybody else. Their customer service is terrible. They provide a phone number and email address as a means of communication, but I called them several times, and their recorded message said they were closed, even at times they were supposed to be open. They have not answered my emails as of yet. They did not send me a tracking number or even a receipt, I was supposed to get my order 2 days ago and still have not received it, but yet I have been charged for it anyway. And without a receipt or a tracking number, I have no way of finding out what happened to it. No amount of money saved is worth the shady business practices this company employs.

“I purchase thousands of dollars a year online”

I purchase thousands of dollars a year online. This company is by far the worst! They don't even store their own products. They are drop shipped from other vendors. We tried to exchange a pair of boots, and they wouldn't allow it because the other vendor never contacted them back. Terrible customer service! Beware!

“Quick at handling my issue!”

My order went through 4 times when I had only hit submit once. I literally emailed customer support right after (mind you this was about an hour ago) and they have already cancelled the 3 other orders that went through. That is the quickest I have ever had anything taken care of by the customer support for anything I have purchased online.

“Worst Customer Service ever!”

The order was shipped to the wrong address because they had my previous one on file. I was told twice over the next 2 weeks that they couldn't res-ship until they got the package back but that I would have to pay for new shipping. It is now over a month later still no merchandise and they still have my money (over $100) they "don't do refunds". There are plenty of other suppliers I would use them instead.

“Wrong address ugh”

I noticed I had the wrong address on file immediately after ordering- and updated it as well as sent an email notifying them of the error. Not only did they ship the item to the wrong address despite having been alerted of the error but the person handling the issue didn't seem to really care. If I eventually receive my order ($100+) I highly doubt I'll be purchasing from them again. As stated in another reply they can reroute a ups delivery but that doesn't seem to matter to the person handling my issue. Thanks:>

“Ordered a couple items from this site and selected...”

Ordered a couple items from this site and selected the snail mail shipping option that was supposed be 7-10 days or something like that. Items arrived in 4 days and I didn't think anything of it. When I checked out the system said it was going to bill my card for $40 and change. Turns out they billed me for the express shipping anyway and my order cost a little over $70. I just realized the problem when checking my account and would not have noticed otherwise. I called and they were extremely rude to me. Basically told me that I was wrong and that I chose the wrong setting during my order. I know when I pushed the submit button that it said I was going to be paying $40 and change. This is BS. Stay away from these scammers. 1 star only because I couldn't chose no stars.

“I had second thoughts about a purchase and wrote to...”

I had second thoughts about a purchase and wrote to them in order to cancel (within 24 hours). They wrote back and said there was nothing they could do. Time passes and I receive nothing and now I they claim they sent the item by regular mail from the US to EU... no tracking. Scam company. Avoid!

“Avoid!”

Everything they sell is available elsewhere. They do not back their products, make returns impossible, and have awful customer service. I will never purchase from them. Filed a PayPal complaint and am considering a lawsuit. I was told I have been banned from ordering anything from them and their associates for filing a PayPal dispute (not a complaint at that point). So I escalated to a complaint. Avoid these folks at all costs. Plenty of places to order the products they provide.

“The rudest customer service staff I have ever encountered”

The rudest customer service staff I have ever encountered. It is amazing that the management of this site seems to be oblivious to a vital economic rule: customer likes equals return business. Never again will I part with a single Dollar with this site!

“Cant trust the reviews on their site”

Any one that sees this site and reads the reviews on their products can see most of the reviews are positive or not completely dissatisfied with it even when giving it only one star i have tried lots of their products the only ones i have left are the ones i bought in the last couple months the rest broke or i trashed cause they where that bad, i tried to post reviews of the items but they where never put up i do know they do not do returns or refunds it is in their terms of use but this takes the cake to screen reviews, and i did follow the rules of more than 25 words and no profanity i kept it professional, but i told the truth that the item does not do what they claim it does so they wont post my review, Thanks for reading and have a nice day

“Be ware of their cancellation policy!”

Be ware of their cancellation policy! I tried to cancel an order by calling them directly about 20 minutes after the order was placed. I explained I had simply selected the wrong item, and my wife did not like what I had selected. I was told that the order could not be canceled, as it goes "directly to their wearhouse." I also confirmed this with their manager. Also, as other reviews note, their shipping costs are inflated.

“Worst company I have ever used”

I ordered my goods from Extreme Restraints. I paid my carriage in advanced yet when my goods arrived in England, I received a form from my post office saying that I owe £13 in custom money. I have complained to the customer complaint department twice now to get this sorted as they should have paid the correct amount of money to customs in the first place but nothing. I will never order from this company again, neither will I recommend them to anyone.

“Scam they stealing people money”

They had not intentions of delivering I sent ut to my job they claim that I got a ups slip haha its been over 2 monrhe no refund what gives you the e right to not send and think you can get away with this I have full legal proof. Scam they are stealing

“I ordered a few hundred bucks worth of stuff from them,...”

I ordered a few hundred bucks worth of stuff from them, and I had ordered from them before. They had a previously recorded address for me, which I tried to change, apparently, when it actually shipped they still shipped it to the old address anyway. Fine. Mistakes happen. I contacted the company to try and resolve the issue, "Unfortunately your package was shipped. We are not able to make any changes at this time. I apologize for any inconvenience this may have caused you." Ok. I called to say, now what? The package will be shipped back to you, and either I can have it shipped to me, or you can give me a refund, right? Oh no. They can't be responsible for the package. ARE you f**king kidding me?

“Scammers…DO NOT ORDER”

One of the worse experiences ever. So on 2/13 I place and order for 2 day shipping….which means it should be there on 2/15-2/16….however since it took time over a day to package and ship its now arriving 2/17 which isn't 2 day shipping. I paid extra for a reason…so I could get it before a certain day…. Not for these guys to take their sweet time to ship it….and then say "we have a policy that orders after 1pm get pushed to the next day" sooo even if by your standards you shipping on 2/14 then 2 day shipping still gets it to me by 2/16….that's not 2 day shipping then jerks…so scamming people. So it's like burning money bc they don't honor it, won't refund me the shipping fee or cancel my order. On top of that they have the WORSE customer service ever. BC they are so horrible and don't care about customers I am making it a mission to post what happened everywhere and nonstop too. DO NOT ORDER FROM THEM Tip for consumers:DO NOT ORDER Products used:Adult toys Service Value Shipping Returns Quality

“Into week three after order being placed and not shipped...”

Into week three after order being placed and not shipped I cancelled order and was told I can have an in store credit. I called and advised them that the credit was not acceptable since they failed to ship the order. One rep said she would approve a refund. (Haven't seen it yet) When confronted with the idea that a charge to my card without shipping the order was inappropriate, she said that my card was not actually charged, that just a hold was put on it. After checking with my bank I discovered that the card was charged the day after the order was placed. Problem 1 - failure to ship. Problem 2 - attempting to keep my money after failure to ship. Problem 3 - Lie about charges to my card. Problem 4 - Have yet to see the credit to my card.

“Thanks for sending my sex toy to my father”

I ordered my product two days ago and got it very quickly, using the snail mail shipping. HOWEVER, I asked for email notification of its arrival, and i didnt get it. Instead I got a text from my father saying I got a package and "there's something hard inside". I was confuses for a few reasons, one being that it was not supposed to go to his house. His house was the billing address, my new residence was the shipping address. And also, how would he know its hard? I went to pick it up and it was in a padded envelope. This sounds a bit $#*!y, but if you're going to accidentally send my sex toy to my father, AT LEAST, put it in a brown box as per the website said. I am satisfied with the product itself, but Im extremely annoyed about the whole shipping process. I work for a shipping company, it really isnt that hard.

“Avoid this firm and keep in mind that they use many...”

Avoid this firm and keep in mind that they use many name on the Internet. Healthy and Active, XR. LLC, Extreme Restraints, Jennas Love Shop, Boyzshop Once they have your money you are not getting it back even if they have sent you something that won't work or is the wrong item and not what you ordered. They get away with it thinking that consumers won't bother to complain about their shoddy junk and poor return policy. Stay away from any of their companies - they are consumer unfriendly. See: http://xrllcsucks.blogspot.com/

“I ordered a variety of sex toys for myself and some...”

I ordered a variety of sex toys for myself and some women I was working with in a very remote community, they sent it via courier which of course make it impossible to get because there is no courier service here. 2 months later I get an email which states it was undeliverable at the previous adress, I had already told them this. Then they wanted an addition shipping charge even though the initial screw up was theirs. Being as they won't do refunds I was stuck paying the additional charge. I had moved so I gave them the adress where I am at now and told them no courier service, it has to be regular mail. Guess how and where they sent it, again! The only thing they can gaurentee is complete incompetence and I still don't have what I ordered.

“Extreme restraints replaced a s**t product in place...”

Extreme restraints replaced a s**t product in place of a product I ordered, but obviously did not have in stock. They gave me no refund, or exchange. BUYER BEWARE, Very disappointing customer service, Terrible Company To Deal With Online!

“I WILL NEVER ORDER FROM THIS SITE AGAIN!”

I WILL NEVER ORDER FROM THIS SITE AGAIN! This is by far the worst company i have ever dealt with in my life. Everything about the process was painful. My delivery never arrived and then i was informed weeks later that it had been returned to them. It took dozens of emails and numerous messages left on their phone before i had to finally speak to a manager to even get my order re-sent. During email conversations i had to repeat myself on many an occasion and the information provided from their so called customer service representatives continually contradicted themselves. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!

“XR hasnt failed me yet!”

I have made 5+ (totalling over $1100) orders so far and have never had any issues. On some of the super cheap items I have ordered were not great quality, but I always believe that if you order something worth $6 and many other similar products are $30-40, there is a reason for that, sometimes its just a gamble that pays off, sometimes doesn't. I've asked many questions about products before ordering to make sure I get exactly what I want, if the item is of value, they are always quick to respond (within a few hours generally) but are super friendly. Sometimes, certain things are the buyers responsibility to know and understand (such as import taxes). I find that any time I have had an issue (item not received, a simple human error generally), I email them, let them know and in the past they have investigated and refunded or offered to reship. No point in getting upset, I make mistakes in my job, so they are entitled too also. Lots of negative reviews on here for XR, but I couldn't possibly have a bad things to say about them. I'm already working on my next order and I don't anticipate any complications with that one also. Every order I have made is very well packed and discrete. Tip for consumers:your BOUND to come back ;) Service Value Shipping Returns Quality