Is express.com Legit?

Terrible service. For some reason they haven't updated the backend to the site so when you type in "express return policy" in google it comes back with "60 days". When I went to return some shoes within the 60 day policy they let me know they couldnt take them back because it was past 30 days... Lady at the Nashville store was rude. Lady with customer support was even worse. You've lost a customer.

I have been an express customer and credit card holder for years. I was very surprised to learn that the return policy has now changed to 30 days. Unfortunately, I was not aware of the change and unable to return or receive a store credit for an item that was purchased less than two month ago. I contacted express customer service but no exceptions made even after speaking to a supervisor I would’ve thought that express would be more interested in improving and keeping a positive customer service experience by honoring a one time return and maintaining a customer who would continue to shop at their store Express lost a customer and I will be closing my credit card

I bought a shirt from Express.com a couple weeks ago. When it arrived, I really liked it until I noticed a string of tiny holes across the front of the shirt. When I tried to request an exchange or refund from Express.com, I was told the shirt came from UpWest and they directed me to them. Unfortunately, UpWest doesn't respond to my emails, nor do they answer their phone. When I complained to Express, the declined to help resolve the matter. Beware purchasing from Express.com

Horrific customer servicePlease note that return policy is 30 days from the date items are SHIPPEDIt doesn’t matter how delayed the item is in getting to you, they will not make any exceptions. To make matters worse, their chat assistants lie. When I told her I was going to write a poor review, she said that she was in fact able to create a return label for my shipment. This was actually false, but I did not realize it at the time.

I love express employment they really go out of there way to help you find a great fit in a Job they actually care,Lucky and Kayla are in Butler and they rock when it comes to keeping you employed ,th we y got a 10 star rating from my husband and I.Give them a call you won't be sorry.Thanks for all you do it's so appreciated.

An order was placed fraudulently using my account using Klarna. I spoke with customer service with a lady named Jessica or Jennifer and firstly they lied to me and told me they cancelled the order. The very next day I received an email saying the order had shipped. I then spoke with the manger named Joshua. Joshua was not helpful in the slightest, as he then told me do not file a dispute with my bank, did not acknowledge that the company lied to me the first time and will not give me a return label. He additionally said they cannot reach out to Klarna, and could not stop the package from being delivered. I am still waiting on a call back and I have not received any information yet. I intend to now file a dispute with my bank because Express has been useless and full of lies and incompetence.

Express in the Galleria mall is the worst store you can shop. Their customer service sucks.One of the workers named Ali he is rude, Disrespectful, has no customer service. As long as this guy Ali is working there I am done with Express.

This was the worst online/ in-store experience ever!! I was trying to make an online order and mine & my husband cards were not going through. I even tried placing a phone order same thing. My bank stated that all members of my financial institution were blocked from making purchases at express.com because of too many fraud cases. I then stupidly went to place an order in the store and the manager & associate couldn’t provide me a receipt for my purchase which were being shipped to my home. I asked for a confirmation number or emailed receipt which they couldn’t provide either. I then called the customer service phone while I was still at the store and they said my order was canceled!! And they couldn’t provide me with any proof of the cancellation either, after we verified my email like 10 times. All the while the employees were looking at me like I was a crazy person for requesting some kind of documentation for the order they placed for me. The money was withdrawn from my account. Now I have to call my bank and explain this embarrassing situation to them after they warned me about the fraud. DO NOT SHOP WITH THIS COMPANY!!!!!! Save your the stress & embarrassment.

They've been going down hill for several years now and now they won't even accept their own gift cards. They've now lost a loyal customer from me and I ended up checking out with a $160 cart instead of $300 because they wouldn't honor a $25 gift card. Despite the fact that the card says right on it that there's no expiration date and that the card can be used on express.com, they've apparently decided effective May 1, 2024 that gift cards can only be used in-store.

I received a giftcard (which expressly states that it can be redeemed at Express.com), but when going to checkout it says that giftcards can only be redeemed in-store. This is a ridiculous policy and should be repealed ASAP.

I wish there was a start lower than 1. THIS IS THE WORST EXPERIENCE!!!! I had never experienced such a crazy customer service like from express. Please don't purchase anything online or in store, thinking I will return it. I purchased 3 items and paid around d $800 which one of them was a wrong size. (By the way they sent me a wrong size). I found out after I sent it overseas and brought it back. I asked for exchange, guess what they said "our exchange policy is only with in 30days". I requested to speak to a manager and he was gave me the same answer even if I explained the situation and their own mistake. I am throwing that cloth which is $180 to the trash.

I placed an order on May 15th, returned both items the same day (they didn't fit), got a refund on June 7th! Almost two months to give me my money back. Disgraceful service.

Don’t buy a gift card from express, they no longer except their own store gift cards, So anyone that has received one for a gift you are unable to use for online purchases Spoke to customer service even spoke to supervisor and she admitted that what they are doing is not right and forcing people to drive to the store and make purchases. Also confirmed that they are putting stuff that doesn’t sell online in the stores, so if it’s cute don’t expect to buy it in the store . She then told me I could use another source of payment. I told her no you have my money sitting on your gift card . Poor customer service and feel they are doing shady practices.

I don’t know what happened to this store. Quality used to be on point. The portofino shirts I used to buy that were stellar quality are now thin, wrinkled junk. Customer service is useless - they always have wrong info, send you on a wild goose chase and cannot seem to understand basic requests for returns, send incorrect labels and packing slips and then tell you they never received even though I have an email stating it was received. They close all their stores and then charge a return shipping fee. This store is not worth it anymore. Plenty of other clothing options to choose from.

Bought jewelry for worth $160 for winter presents and the earrings have broken, 1 broke after 2 time wearing and one broke while opening the gift bag, so fragile and poor quality and expensive $$. Will stay with my gold/silver jeweler than statement fashion jewelry.

Was unaware that Express changed their 60 day return to 30 days. Of course they have no sign in store or tell you when they give you your receipt that things have changed. I went in one month and four days to exchange some thing that had an odd fit. I believe it's actually was a manufactures defective shirt. Manager at store was useless. When I said I don't want the shirt she literally took it from me and put it behind the counter like they were to keep it and put it back in the inventory without giving me any store credit or anything. I looked at her like what exactly are you doing? I took my shirt I called of customer service, who are even more useless than Her. I will not shop here at all. They suck out loud.GTFOH

Express buy is a FAKE WEBSITE SCAMMING people of there money I just got a refund from my bank thankfully or I would of lost $187 for a tin of Forest green White Knights paint that never existed these people are lowlife scum of the earth ripping innocent people off !!! I’m from Australia DO NOT BUY ANYTHING from these SCAMMERS !! Took me over a month to realise I was not receiving the goods after they could not provide a tracking number or any response

My Wife shops early for Christmas, she bought me shoes that weren’t my style, we went to express to return them but we are passed the 60 day mark and they told us we can’t return or even get a store credit . I planned on getting something else. Even after being a loyal costumer for more than 7 years, and being an A list customer who spends a good amount money there. We then called costumer service they told us to basically just screw off. So now I have shoes I will never wear . Therefore we will be canceling our card, don’t waste your time shopping here.

If you're from Canada, beware! My first purchase went without a hitch in August. I just attempted a second order and it turns out they are now charging a new 82$ USD international processing fee on my "free shipping" order. If I hadn't paid attention I would have missed it! It's scammy and way too costly. Not ok, Express.

FALSE CARD CHARGES: All Express customers need to remove their cards from their accounts due to fraudulent orders and charges being placed. 17 N State St, Chicago, IL 60602- This store is unethical, they are most likely stealing customers information and charging to their cards. They do not scan order confirmation upon pick up, they falsely claimed Xavier Johnson's name is on my account (no one is on my account besides me) and allowed him to pick up $500 worth of clothing with no I.D. or order confirmation bar code they were suppose to verify with. They even went as far as to tell me cameras did not show the area of where people pick up merchandise. This store deserves an investigation into its employees.

“Comenity "EXPRESS"Bank Fraud Scam”

Beware of express commenity bank fraudulent activity. It will take 10-15 days for them to withdrawl payment from your account then they rack your credit card with multiple late fees and extra beware of this scam. The company is complete crooks hope this store goes out of business for their unethical scams of ripping the American citizens off. And making money from ppl with late fees and returned ck fees Products used:Supervisor is worthless uneducated Service Value Shipping Returns Quality

“Terrible customer service”

God forbid you make a mistake on your order. I needed to changed the shipping address after I ordered my clothes and they wouldn't let me change the address and the order hadn't even been processed. All because I called 40 minutes after and not under 30 minutes after I made the order. What kind of rule is that? So not only could I not get my clothes, I didn't get a refund either and I'm out $80. They said take it up with the delivery service, even though THEY wouldn't let me change my address. I've shopped here for the last 15 years and I'm absolutely done. Service Value Shipping Returns Quality

“Things have gone downhill for Express”

Express offers great styles, and if you wait for sales, the prices are reasonable too. But lately, things seem to have gone downhill with the brand. I had multiple in-store experiences where the store seemed seriously understaffed and they had teenagers (the manager's kids maybe?) helping. They didn't seem to be trained and had no clue what they were doing, so I doubt they were paid staff. I also ordered items online that I planned to pick up in the store, which were never prepared for me. I got an email confirmation that the items are ready for pickup, yet when I went to the store, the staff claimed that they never got my order. The store was in an incredible disarray, so my guess is that they were just too overwhelmed to deal with online orders. I am also having issues receiving a refund for items I returned weeks ago. The in-store staff member handling the return seemed very confused about the process, so he probably messed up something. Now I keep contacting customer service to get that refund and they keep telling me to wait because refunds take time. Today, three weeks in, they finally confirmed that the refund was never initiated and they will initiate it now, but I still have to wait another week and a half before I get my money back... if I get my money back. I may still need to call a few times before they finally process it. Such a mess! Products used:Dresses, blazers, tops, pants, suits, etc. Service Value Shipping Returns Quality

“Why is their website so bad?”

I have shopped with Express for years. More in the past than as of recently just due to the fact that I started to struggle finding styles I liked there when in the past it was my go-to. However, that isn't even the issue. The website is terrible. It spins relentlessly when trying to load all of the items and backtracks you to items you have already seen. This happens both on the computer as well as mobile app. Additionally, trying to purchase with Paypal even though it is an available option on the site is an exercise in futility. Along with trying to locate your rewards points available even when they were just there on the screen! Poof! Gone! Currently sitting with more than $200 worth of merchandise in my cart while the system spins and spins and won't let me past the order review stage b/c it refuses to recognize that I am paying with Paypal. It is a frustrating process to say the least. I give up. Awful online shopping experience.

“A-List Member to Influencer”

I was and A-List member for many years and purchased nothing but Express clothing for everything. Suits, Jeans, Dress Shirts, T-Shirts, Underwear, Socks, Ties, Watches, and Sunglasses. The designers for Express have really changed the styles that I cannot order anything but solid black t-shirts and underwear. Get back to what made Express the leader of professional clothing. -Andy Products used:Love the quality of Express clothing, just cannot stand that they change the design so often to appease what's going on in the world. I get that you should adjust, but Express is expensive and in my opinion for professional and casual design. They seem to have fallen away from what made their brand so popular. They used to have a lot of solid pastel colors, now there's just too much going on. Love Express, but please bring back nice clothing that is just simple but colorful without all the flowers and designs. Thanks

“Good quality”

Their clothes have the good quality materials and the shoes you can never go wrong with express😊😊😊😊😊 Service Value Shipping Returns Quality

“Cannot use giftcards for online purchases!”

I received a giftcard (which expressly states that it can be redeemed at Express.com), but when going to checkout it says that giftcards can only be redeemed in-store. This is a ridiculous policy and should be repealed ASAP.

“Caution”

Wish I could rate a 0. Just went in to shop casually for some basics when I notice EVERYthing in Express is, evidentially, see-through. This isn't buyable to me! :( lmk if you found something not see through besides jewelry. Value Quality

“Unorganized and rude associates”

I wouldn't bother going to the Express store in The Firewheel Mall in Garland, TX. On one of the tables with the pull out drawers were a mess, pants everywhere unfolded and crumpled up, same with the clearance. All of the associates working at the time were rude and unhelpful. I'd rather drive out of my way to shop at the other mall locations. Really irritating since I was trying to make it a quick stop for dress pants, ended up leaving with nothing and irritated.

“Over priced garbage”

Express is trash! I sent $200 on boots that was sent used and worn out! The exchange pair was worse!

“Crap website”

Sign in, add to your cart, go to purchase, website makes you sign in again, and lose all the items in your cart. Over and over. I do a lot of online shopping and this site comparatively sucks.

“Return at Warwick mall Rhode island”

Returned a item today and Tammy the store manager went above and beyond for me and was so patient and professional. Thank you so much Tammy and the express team looking forward to future purchases at one of my favorite stores. Service Value Shipping Returns Quality

“I was suppose to receive a order, terrible customer service”

Called customer service stating my order never came. Sheen answered that didn't understand English well. Ask to speak to a supervisor, they left me on hold. Terrible customer service, I also called Friday

“My Go-to!”

I love shopping at express! I can find both work and casual clothes for truly any occasion. They are innovative, stylish and priced right. Products used:All! Service Value Shipping Returns Quality

“Customer service”

I have been an Express customer for 25yrs and love their clothes. Their customer service has gone down hill. No one is helpful, they barely speak english and keep you on hold for 20min to the same song over and over. All I wanted was to exchange a shirt for a bigger size and the rep couldnt comprehend it. Get service agents in the US and stop getting foreign reps that cant understand your simple request. Service Value Shipping Returns Quality

“Poor quality and terrible design of the clothes”

The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy that is reason I do not shot there anymore Tip for consumers:The quality of the clothes are very poor and the design are horrible. Way better quality 5 years ago and design were more classy when they just started it now the design are terrible and very poor quality and over price for what is become!! I do not shop here anymore for that reason!!! Service Returns

“Do not honor return policy”

I purchased a suit from Express Clothing in Roosevelt Field mall in Westbury/ Garden City NY as a gift. So I removed the tags and boxed it as a gift. The suit did not fit the person so i attempted to return and I returned within the allotted time frame on the receipt. They did not, with a condescending tone, allow me to return the suit which was in perfect condition Make sure you fully understand the return policy of any store. I will never shop at express clothing again

“Corporate Greed”

This company policies are unethical and they use trickery to make a dollar. I attempted to cancel an online order around an hour after purchase. After chatting on line with two customer services reps, calling customer service and a text message from a supposed supervisor; I was told order could not be canceled. I was charged $8.00 for shipping/handling and must drive approximately 20 mile or pay postage to return the item I didn't want. Service

“The worst online retail store ever!”

I placed an online order 3 times the item was never available, it's was out stock. Why their website dont reflect they actual inventory baffled me. This a big company that can't even keep a record of their items they selling. I called them regarding the status of my order 5 times at least and they told me that their website is updated every Monday. What kind of bull is that. Why put an item on your $#*!... website if you don't have. Products used:Nothing

“Awful Service and Deceptive Orders”

I Used to love this brand and would take any chance I got with new clothes on them. Now it seems they no longer care about providing a service that requires clarity. I ordered from them to have everything in the store so I could pick it up in person. Not only did they split my order but I never received the rest of my order. When I asked they reship it to the store they not only reshipped it to me which I did not want they could no longer cancel it. Tip for consumers:The Express Site chat system breaks so often that talking to anyone is frustrating Service Value Shipping Returns Quality

“Great products”

I have purchased fromExpress regularly for many years and have had great luck finding tops, dresses and jewlery. Not as much success with pants or shorts, but I can be picky. Products used:Jewelry, tops, dresses, belts both men and women’s clothing Service Value Shipping Returns Quality

“Unable to Purchase Anything”

I attempted to purchase several items from their website, and after several attempts, I was unsuccessful. The first attempt, they cancelled all my items almost immediately after purchase. After calling customer service I was told that I ordered too many items at once and was asked to try again making sure I ordered less items. I attempted a second time, placing two separate orders and again, both orders got cancelled almost immediately. I called customer service a second time and was told that my orders were cancelled because the email and billing addressed provided during checkout did not match the baking institution. This was obviously wrong... Banks don't rely on personal email addresses to verify transactions and my billing address was indeed correct. Additionally, customer service seems to be overseas and the staff seems to have very little knowledge on what's going on. Oh yeah, and I'm still waiting on over $3000 from those three failed purchases to be released back to my bank. Products used:None. Everything was cancelled. Service

“Love Express”

I've been shopping at Express for over a decade. Love their clothes and that they carry a petite sizes in business attire. The in store policies are constantly changing and sometimes their service is lacking so I prefer to shop online. Online service is fantastic! They've always resolved my issues when I give them a call, when it comes to an item I've purchased being out of stock; they'll honor the price for a similar style item or the item in a different color. I would definitely recommend Express. They always have great sales and online customer is top notch. Products used:Tops and bottoms Service Value Shipping Returns Quality

“Don't Purchase Jeans From Express!”

My wife bought me these jeans late last year. They have been worn a handful of times before the waist seam started coming apart and a weird thing started happening in when washed and dried with my Levi jeans... After contacting Express to let them know they were only interested in me finding my receipt when clearly these are fairly new Express jeans... Tip for consumers:Some Express jeans are not made very well as evidence of the photo. These jeans lasted less than 6 months and had already had seams come apart and developed an odd shrinking of some threads running horizontally in the jeans. Products used:Jeans Service Value Shipping Returns Quality

“Don't Buy At Express Unless…”

…you want to be bothered by constant emails that, apparently, you cannot truly unsubscribe from. I've never bought anything from Express and yet they constantly send emails to me. I've "unsubscribed" countless times but continue to receive their trash advertising emails. This tells me that Express is not a trustworthy company and they represent all that is bad in US business practices. Commercial Terrorism! Products used:None Service