Is epson.ca Legit?

“Ordering single Magenta 288 cartridge for Epson XP-430”

It is not possible to buy a single colour cartridge separately in stores, and so I tried to order directly from Epson Canada online. At the beginning of the Checkout process it says that shipping is FREE, but later during the process the basic shipping charge is given as $4.95 (NOT free). This is more than 33% of the cartridge price. When I tried to phone Epson Canada, the automated message said the phone hours are reduced and it is best to email, but did not give the email address, and I could not find an email address online. I am not pleased.

“Epson printer "can not recognize black ink cartridge" (T078120)”

Newest and final review on epson company (www.epson.ca). March 22 2023, I would change my star rating down to zero (0) if I could. Upon being given a run around by 5 different "support techs" this epson story now comes to a closing. They do NOT want to do anything for me and would not refund me the money, they just kept transferring me to different support people and giving me different Incident numbers for when I call them back. On March 21 2023 called up and got a different support person and after giving them my phone number she said she would call back in 5 minutes, she never called back. 24 hours later I called epson up again and this time I get someone different. Now he wants to give me another incident number. I'm tired of the run around I'm getting by these incompetent people after taking the time of taking pictures and sending them everything they asked for. So finally I asked if I would get a refund they said NO, my warning to you people out there is DON'T buy anything epson they do not stand behind their products and are a BIG SCAM company to take your money. And now I just found out that there is a class action law suite against epson over "Ink cartridge not recognized" investigation. I can not put websites here but do a Google search for "epson class-action law suite". Epson company to me is a scam, don't let them do this to you. Buy other brands. Update on 4 black epson ink cartridges. After a week of emailing back and forth and sending them pictures of the epson bill, the epson packing slip, the pictures from the top of how the ink was installed, the picture of the warning screen on the epson printer R380. Pictures of the four epson ink cartridge boxes and the serial numbers under the bar code on the bottom of the boxes and fulfilling all their requests I'm no closer to getting this thing solved. After asking me to jump through hoops and sending them everything they asked for, they asked for my full name and address that was going to be put on a courier package and send me one black ink cartridge. This is a great help they were going to send me 1 (one) cartridge after I had purchased 4 cartridges, hmmm, good deal for them, seems no one listens or reads the emails I sent them. I told them I want 4 cartridges as they are all no good (different chip then the old cartridges) even sent pictures to show the 2 open and still 2 sealed cartridge boxes. Now they didn't send me anything and they would like me to call a phone number long distance on my account to talk to a support rep. Even though they have my full name and phone number on hand with my address. They could easily phone me but they would like you to be stuck with the long distance charges, more money wasted on your end as they know people would not do it and in the long run you spend more money then you get back out. This is one of the most useless companies I have ever dealt with and I will no longer be using any of their epson products.