Is ea.com Legit?

“The company is complete garbage”

I should not have to log in to 2 different launchers and install yet another launcher to load a single player game I purchased through a 3rd game site. Top it off with the support forums and help pages that EA provides if I could gives negatives star rating I would put them at -5 stars, they are THAT bad. Tip for consumers:I have tried giving feedback but the website is a endless loop of automated pages Products used:games Service Value Shipping

“I will never give them money again for as long as i live”

They banned me for absolutely no reason. I did nothing wrong, and when I appealed and inquired what I had done, they just kept sending me the terms of service. I read the entire document, and didnt violate anything in it. Theres no transparency. Guilty until proven innocent. Stay away from this company. Worst service Ive ever encountered. Products used:Game Service Value Shipping Returns Quality

“Literally criminal”

Charged me twice for one subscription, know they did this, and refused to refund it. They were concurrent, for the same thing, I am one person, and they could see the accidental duplicate (fault of their agent who helped me get my account working) was never used. STILL SAID NO REFUND They can't be reached by email or phone, and chat is broken 9 out of 10 times when you try to visit. Their way of limiting contact instead of helping. Tip for consumers:I hope they go out of business or die. Products used:Play subscription Service Value Shipping Returns Quality

“Crooks! Expensive & Cheep Games”

I would advise against purchasing anything from EA as they make promises to fix their expensive, cruddy games, but never do and are more interested in advertisement in games to sell you more broken content they will never fix! Their app is old and cruddy! BEWARE!

“Payment of ea apps”

One of the worst websites without customer satisfaction, i already bought a game and It wasnt added to my library in the EA app, im very dissapointed with the app bcs i loved ea games and those days it was perfect. I will never buy any game from this store ever again

“Be careful buying from EA”

I bought Roaring Heights through the EA app for my Sims 3 game on 12/31/23. In my EA order history on the EA website, it gives me a code to register my game. The code does not work. I asked for help starting on 1/6/24. I've talked to 10+ people at EA now. They all gave me excuses but no one would give me a new code or a refund. Today I talked with someone over an hour and in the end, they told me the refund window ended so there was nothing to be done. I requested to speak to a manager, they told me they couldn't transfer me. I have sent everyone screenshots of proof that I bought the game and that the code doesn't work and now apparently, there is nothing to be done. Months of dragging this out, explaining my case to multiple people and no one could help me or at least try to make it right. I have many other expansions for my game bought through the sims 3 store and the one time I try through the EA app, this happens. This is not user error. Service Value Returns Quality

“EA Games - Not work - No support”

EA has no support. Games do not work, and they do not fix issues. Example is Star Wars Squadrons Anti-Cheat simply will not work. All other game sellers have fixed issues, but EA has not. I will never buy a game published by EA again, and will not recommend to anyone. Products used:Anything other than EA Game products. Service Value Returns Quality

“They knew how to make games”

I'm just thankful to the company for childhood, starting from their NFS video games series, ending with the Sims which I also admired playing back in the days. Unfortunately, they have stepped away from the development of the NFS and that's a pity, cuz these guys really knew how to create remarkable videogames. I wish I had at least one opportunity to play some video games from them which would be of the same quality, with the same thrilling plot and awesome cast as it was two decades ago.

“Games that involve EA suck”

Why link an account to steam if I can't even use it? I've found this company to be garbage. I've tried downloading multiple games through steam that require an EA account and it doesn't not let you log in if your accounts are linked. EXTREMELY UNHELPFUL. Don't think these games should be on steam if they aren't going to work hand in hand. Take off the choice to link accounts if it's not gonna work. Tip for consumers:Don’t use this site or give them you’re money Products used:Apex, Need for speed heat Service Value Shipping Returns Quality

“Never buying anything again that is EA”

Cannot reach any alive human being. I have had my account disabled for no reason at all. 1. Tried to go main EA website and login. * The website is not working. I cannot login because every time I try to, I get 500 Internal server error. * I guess your account and customer service is not important to them 2. When I did manage to reach someone though tertiary game websites and requested more information I was told a generic pre recorded text message. Every time I would reopen ticket and try to talk to a live person or ask any additional information, I would get the same generic reply. I paid so much money in products and games, and now I cant even access it. Avoid this company at all costs. Products used:Apex legends, Need for Speed heat. Service Value Shipping Returns Quality

“Take a hint”

Their response to consumer backlash for not liking $#*!ty bug riddled games is to talk down to their consumers and chastise them for not liking those $#*!ty bug riddled games. To add insult to injury, you have to install the EA Launcher and make an EA account to play their degenerate games even if you purchased the game from Steam. Service Value Quality

“App is awful.”

By far the worst experience I've had with any sort of app before. Every single time it takes me 30 minutes to an hour in order to actually play anything. The app won't open the game even though Steam says it's running. It constantly crashes and disconnects and logs me out even though I always select keep me logged in. I have to go through trial and error to just open the app and then go through it all over again to actually use it. Awful. I know nobody at EA actually gives a damn about customer dissatisfaction but nonetheless I am severely disappointed. Products used:EA app, Sims 4 Value Quality

“Horrible service”

Their consultants are very unreasonable; I wasted my time trying to contact them over 2 years to get a reply from someone finally. They pretty much said it doesn't matter I have a receipt for my purchase; they are not giving me the game I brought or my money back. So I have raised an official complaint. Very untrustworthy company Tip for consumers:check every carefully before proceeding with any purchases as ea will not assist with any purchases that go missing. Products used:games Service Value Returns Quality

“Corrupt Consumer-Neglectful Cooperation”

If I could leave a lower rating I would because Electronic Arts consistently and habitually prioritizes profit over any other business, game development, or moral responsibilities. If you ever plan to play any of their mediocre game you are required to have an EA account in order to access any online features which would not be a problem on its own if Electronic Arts did not routinely disable accounts without warning removing any online functions from their games as well as any future EA games to be released or bout out. Tip for consumers:If you previously owned or played an EA game, be sure you still have an active account before considering another EA title. Alternatively, avoiding any and all EA products would also save you from the headaches that myself and countless others have endured for a soulless remaster of the same game for the 40th time. Products used:Several full price to free games without access to servers. Service Value Returns Quality

“This app is extremely disappointing, can't open it whilst running a game, friend invites don't work”

Can't open whilst playing a game, more than half of the times friend invites don't work. Constantly have to enter my password and username even though I say keep me signed in. EA, from the bottom of my heart, you're not steam, stop trying. Products used:The application Service Value Shipping Returns Quality

“Should be taken to court.”

Con men. No zero to add or I would have given them that. Cheats,fraudsters,games stealers,no backup,best America cannot produce with Indian/Pakistan help. Buy at your peril as they will sure as not take your game/games away from you. Been doing it for years.

“Best EA games are from this shop”

Ordering with this shop is convenient. The latest EA sport games are here at my place right when I want them because of fast delivery and convenient way of cooperation. Recommend using this service for all those game fans around! Service Value Shipping Returns Quality

“Dispute”

I ordered a season one pass for Anno 1800. The download would not work, even after dealing with their online help chat. The helper disconnected on me, so I had to explain myself over again to another. The problem still is not fixed two days later, and they said they would not refund me. My friend had the same problem; we were playing the game together. He disputed the charge with his bank, then EA just shut his Origin account down... With all of his games. This is the worst customer service experience I have ever had with a gaming company—shame on you EA.

“Terrible gameplay and worse service”

EA is a terrible company to get a response from. It's always an automated response and difficult to get hold of a person. EA sports games especially have many faults that cost players money on in game purchases. Yes they are eventually fixed with updates, but you will never be compensated. Gameplay always has bugs and is often hacked. Tip for consumers:It's addictive and frustrating. Will effect your mental health. Products used:Playstation Games Service Value Shipping Returns Quality

“Waste of time support”

Really annoyed, sat on the chat for support for a problem with my game for an hour and a half before someone was able to talk to me, and then that person clearly didn't know what they were doing and switched me over to another guy who told me to download something that will after downloading "stop the problem forever". Bare in mind i had to then sit and wait for this download to finish for 1 hour for it to not work. Completely disappointed. And no way am i going to sit through the queue again to talk to someone else who will most likely not help with my problem. Tip for consumers:Improve your support because your games are quite decent at times! Service Value Shipping Returns Quality

“Unknown outcome..”

EA products were ones of the best since the very childhood for me - loved playing their games. But the recent Preorder and "we made it a beta - test it and lose user experience" tactics are making me sad... This is an unknown outcome in the end - the games are still made kinda good but together with those you receive some serious frustration at the start. 4/5 yet.

“All they do is micro transactions”

They stopped publishing games a long time ago. All they do now is publish cash machines and casino-like stores for you to spend more and more money on. People with addictive tendencies probably spend their last dime and more.

“I had an problem with changing my email address for...”

I had an problem with changing my email address for an account I had with them and after not being able to find their answer in their knowledgebase, I registered for a callback. They called me back within 5 minutes, even though I am not based in the US and stayed on the phone with me for more than 20 minutes until my issue was fully resolved. Thanks EA... that's what I call great service!

“EA are greedy, but good.”

I love FIFA, but the amount of money I spend on packs is insane. I calculated that in a month I spend around $300 when I play FIFA. It is so addicting, I actually hate myself for it. Be careful when buying any EA game. You may be forced to spend a lot afterwards.

“Platform for anyone! :)”

A little bit expensive but I am gamer in my blood so, I would buy any game that is attractive to me no matter how much it is cost :) overall very good!