Is dotster.com Legit?

These guys are scoundrels. We've been with them for 10+ years and all of a sudden I go into the system to add a forwarding email address and can't find the page I need. Got in touch with support and was told they'd discontinued that feature. They hadn't notified me of that. And they had already turned off access to the info. I told them I needed to get the records of the email addresses I was having forwarded and they said it was impossible. Even a tech support person couldn't get to the information. About a week later I finally received notification that they were discontinuing email forwarding. A LITTLE LATE! At that point they gave customers 10 days before they shut off forwarding. It seems they've recently merged or been acquired by web.com. Not a good sign. I recommend staying away from both.I still haven't found a replacement solution so I'm stuck up a creek without a paddle.

We got an auto renewal notice for our web domain, and we immediately renewed, and my husband's credit card was even charged for the renewal. Dotster turned off our domain anyway, and now nothing is working... Not our website, not our email... NOTHING. This company is beyond horrible.Update: My husband has been on Chat with them for four hours now, and they STILL can't fixthe problem. Stay away from this company!!!!

We acquired a company with many domains registered with Dotster, also using them for DNS. We have been unable to have ANY DNS updates take effect until we contact support and get them to manually regenerate the zone files. Every. Single. Time. Each time support tries to tell us that it won't fix the problem, yet it does, every time, immediately. Half the time other services also complain that the 2 Dotster name servers aren't functioning properly as well.

I am using this provider just to park and renew my domain, so can't speak about other services.Their system had an issue with my c/c renewal, and that earned me a lock out from my account. No explanation, nothing. After five minutes I got a text confirming my card was charged, at which point I was able to login again. So, it seems you get temporarily "cancelled" while their system is figuring out online banking. And if it doesn't... well, nothing you can do.

Dotster is the worst web hosting service. They should not be in business. I've had a website with dotster for 20 years; the last four years have been trouble. To boost their profits, they did away with phone support. They went straight to chat support with inexperienced support agents. It is impossible to reach dotster via phone. Even their corporate offices can not be reached via phone, period!! Anyone considering dotster is in for a loss of funds and will be very disappointed. They are just short of being criminals for their actions and how they treat customers! You've been warned that if you proceed with them, you are alone!!!!! Thank goodness we've moved all websites & email accounts.Dotster, three weeks ago, crashed my website when an inexperienced Asian support agent attempted to address speed issues with loading web pages, taking me a great deal of time and money to get my website back up and running. Only after moving to Bluehost was my web designer able to correct the many problems caused by Dotster. I would NEVER RECOMMEND Dotster to anyone, EVER!

0 stars if I could. Horribly trained chat staff that make the situation more confusing and worse because they don't understand their own system. Randomly dumped both my websites. Technical glitches all over the dotster website itself that make everything a nightmare. Use anything but this joke of a service.

every time I contact them through customer service, something screwed up happens. I went with them because they are cheap but you get what you pay for. I put my account to not renew...they cancelled my account immediately and deleted all the files related to it. They didn't want to do anything to rectify the situation only for me to sign up again and pay more fr an plan I was getting for less a day ago. I'm loooking for someone else. nay suggestions, let me know.

Domain was set to auto-renew. I explicitly asked them if it would auto-renew, as my card had not yet been charged for the renewal. They said yes, it would auto-renew. It did not! Services using that domain name of course went down until I logged into their awful control panel and manually renewed the domain.I chatted with their support who gave me no answer as to why the domain did not auto-renew as expected. They then disconnected from the chat without resolving the issue or even saying anything.

Their customer service and online chat has netted zero help. We've been trying to resolve domain issues for days and each chat gives us the runaround. We didn't originally sign with Dotster, but they purchased everything and we were stuck with them. Pulled the plug today and it feels so good. Stay away!

we purchased a domain and constantly had problems. they state on their website that they are 24/7 support, but when we called them today (05/16/2020) they stated they aren't fulfilling calls and directed us to a worthless ticketing process.their website chat is even less helpful. we had a representative named Suma who refused to escalate to their manager.they are a scammy reseller of domain.com. they don't even provide a unique service.our domain and website are still down, despite us having paid for their service.they are crooks. stay away. go with namecheap or godaddy instead.

They bought my old domain registrar and I stayed them in the past years. But more and more, we have technical issues. And when it comes to renewals, they keep jacking up the prices. The support via chat is useless. I registered two domains today and all I got was an email saying "It looks like something was amiss with your payment information. We are currently manually reviewing your transaction and we will email you shortly regarding your recent payment for your account. " So I have no idea what the status is or not. So I'm actively looking for a new registrar. They are just not professional any more.

I was re-billed for web hosting and domain privacy while letting my domain simultaneously expire. I don't know how I can be charged for a year of domain privacy on an expired domain??? There was a time when I think they were ok and competent. This has come and gone unfortunately.

Auto renews. Oddly auto renewal warning went to my junkmail, but renewal notice went to inbox. Afterwards, even on the same day, they will not refund renewal amount.

Raised price without approval, auto billed 3 weeks before renewal date, and won't refund.I had a domain on auto renewal and they raised the price by $2. Never saw a single bit of correspondence about the change. Just received this new charge 3 weeks prior to my renewal date. Was informed they can't reverse the charge. Saw no way in my account to even remove my Paypal link to them and had to block them on Paypal to avoid future charges.I used to have all my domains with Dotster but this company has spiraled downhill in past years. I will never use them or recommend them again.

Our experience with Dotster has been fair. We have a learned a lot about web development on a shared hosting platform. Overall it has been an acceptable shared hosting solution. The user interface is fairly straight forward. Dotsters 24/7 tech support is typically knowledgeable. We never hesitated to frequently call into support to keep our site running properly. We hosted our first website on dotster for 6 years. The domain is still up. Sometimes we have to call in to have the database and server updated. Not often however we have experienced short periods of downtime. Due to server overloads from high levels of traffic during development sprints. Expect to be very hands on. Their Knowledge Base documentation is very robust. Extra time spent exploring the post is valuable. We are fascinated by what options Dotster may provide in the future if any for dedicated cloud hosting as a service. Have a super day in the land of the living. Later.

Zero star option is needed! This is the worst company. They do not give refunds, even on charges in which the autorenew option is turned off. I am working with my credit card company to dispute this unauthorized transaction. These people have the worst business practices I have ever seen. I

Dotster are a pretty good price for hosting, always have been. However my fees have tripled in the last few years, though still better price than most.In the last year, there have been serious problems with their hosting. Websites not reachable, FTP not connecting, control panel not accessible. At this point my sites or my ability to edit WP (to log in) are unavailable every couple of weeks for hours.This used to be a very rare occurrence, maybe every couple of years, now it's frequent.The help chat was quite good in past years, it was clear the people I chatted with had some actual knowledge of servers, WP and hosting. In the last year I get a lot of meaningless replies from people who clearly have no idea what is wrong or how to fix it. Often they will default to "engineers are working on it, come back in 2 hours." But sometimes you get someone capable.The price cant be beat, but its not worth anything if it doesn't stay online.

Dotster wrote off my card money without my consentDotster have withdrawn from me money for service which I didn't order.$17.49. Card **** 0530I renew domain names at the price about $8.59. But not $17.49.I didn't read the letter which Dotster sent1. I did not subscribe to Dotsterr newsletter2. I did not open spamI didn't buy serviceI don't need serviceI didn't confirm paymentThis is a huge non-respect for the user.I asked about a personal discount, which compensates me for the costs. For example, I could be given a discount to renew the domain. But nothing was given to me.This is a huge non-respect for the user again.

I have been with these guys for ages - back in the Namezero "free domain for life" days. I have stuck with them out of loyalty but primarily because of their free email forwarding with unlimited email aliases per domain.In the past I have had the odd reports of bounces for some of my forwards. However over the last year or so instances of missed emails due to bouncebacks have increased to the point where I find their email forwarding service unreliable and frankly unusable. It appears that many of the IPs of the service they use for email fowarding (eighbox.net) are blacklisted.I contacted Dotster support and they appear well aware of the issue and simply rotate the IPs used. This isn't really a solution.I know the forwarding service is "free" however i can't afford to play russian roulette and potentially miss important emails. I have migrated the email fowarding for my domains to a paid service. I will eventually transfer my domains as without the draw of free email fowarding, I really have no incentive to stick with Dotser.I'm really sorry it had to end this way.

I made a typo in my email address, now i can't get my 20 USD back. I've contacted them and they told me that i have to authenticate the email address even though i told them i can't because i made a typo, I've sent them proof of my PayPal email and receipt but they have ignored me.They know i can't contact PayPal so they have willfully stolen my money. Crooks!