Is dodo.com Legit?

Moved houses a few months ago, and we were told that our internet was ready to go. Told us the connection type and said all we’d have to do was plug in the modem.They decided to leave out the fact that we also needed a custom username and password which we had to call customer support to get (which was an hour long phone call), and we needed to change multiple advanced settings with information I couldn’t even find on their website, yet it was the only way to actually connect to the internet. So after searching the depths of google and spending 3 hours trying to set up the modem (including trying to get customer support to pick up the phone) we were able to connect to the internet. It was slow and kept dropping out, but eventually was stable.But now, we’re having to move houses again, and after telling them the exact date we needed the internet to be switched over to the new house, they decided to do it the day before, at 11am.I’m a student, currently studying for my HSC, and my parents work from home. We all need the internet and the phone service is that bad where we live that it took 5 minutes for me to load this website on my mobile data. And even though they’ve switched it over, the internet won’t even connect at the new house, so I’m going to have to go through the entire process with their “support” team again.If you’re looking for an ISP, choose anyone but these guys.Their service is as good as the bird’s survival skills were.

Do not use. I Canceled our account a day into using there internet due to them being unable to provide a fast internet service to our address which they said they could on sign up. It Has taken over a week and 15 calls with hours on the phone waiting to get them to release the line so my new provider can connect for internet. Absolute joke . Liers and time wasting aholes.

Customer services deplorable. I called them for cancelling my internet service because I am moving out. The guy spoke to me very badly, at the limit to attack me, so when I raise my voice, 2 minutes later he put me on hold for a wrong reason & I get another colleague when I needed to start again all the process. She was not really pleasant too. Internet is very low & I am not recommended at all this service provider.

Been a loyal customer with DODO for more than 12 years.The off shore staff play games when you complain and ask them to address an issue.They make noise in the background to annoy and get a reaction.As a customer you cannot speak to a supervisor ,as they are NEVER available !!!You get told someone will call you back.You Never ever get a return call back.Australia has out sourced the services to the Phillaphines.What about looking after your exsisting customers DODO Australia, instead of paying for advertising to get more new customers.Your customers would stay loyal if they are treated with some respect.I was told today by a male staff member of Dodo today, if i am NOT happy withe service provided ,i should look for another provider.How about clear communication and not this stupid 6mths loyalty discount ,where every 6mths you have to enter on your calender to call them .Reminds me of GROUND HOG DAY !!!!Appaulling and disgusting !!!I need to get some free time to start looking at other providers and what is offered, over the next few months.Angry and frustrated customer.Maybe DODO needs to appoint and pay for someone to read reviews and to improve their services.Shame shame shame, the way Australia has created problems for customers !!!

Would give zero stars if I could. Dodo disconnected the internet line to my address and refuse to send a technician to fix it. Was told that they could fix it if I changed my service to dodo. Was then told I couldn’t change my service to dodo as my address doesn’t exist. I’ve had internet for four years before the Dodo technician disconnected it. Filed a complaint, was hung up on twice. Filed another complaint and I was told I would be called back in a couple of days. No calls a week later. They have no tracking of where my complaint is up to. Meanwhile I’m still paying for a service that I can’t access as Dodo have disconnected my internet line. I’ve been bounced between sales, billing, communications, and I was told to ring the NBN line. No department knows what they are doing. Terrible service, would not recommended Dodo to my worst enemy.

Im on Dodo NBN50 mbps plan, but i only received 18-20mbps. There services not good. Internet was too slow. I called already their technical services but they didn't even increase my internet speed.

Absolute garbage do not waste your time or money! Rude unhelpful and unprofessional.. slow internet! The account manager I spoke to today was an absolute piece of work..you should lose your job!

Terrible service.4 weeks and still no phone.They suspended my account because I was 1 week late due to be unconscious in hospital. When I was able to I paid the bill and have been trying to get it reactivated ever since.After 6 x 45-1 5hr phone calls, 4 email requests and 7 online chats l, they still don't know how to reactive my account. Their agents are all simple mined sheep with no intelligence to solve a problem. Every agent says the same thing. After being on hold for over 1 hr they come back and say "I have escalated your enquiry and our supervisor with call you with the next 8 business hours".Yet never once have they called back.Now I have processed a formal complaint with the Telecommunications Ombudsman and the ACCC. Hopefully they can help get Dopy dodo reactive my phone.

I want to cancel in the last 2 months and they never reply, just keep billing. Terrible company

Just let anyone wants to know if DODO a decent mobile provider, this is my experience just activating their SIM: I tried more than 3 times to do it on their website, and seemed have gone through as its system told me I would receive an email to inform me once everythings are right, But I waited for three days and nothing happened.And no one called to follow up if my connection is OK!

two words for Dodo Nightmare and a Disaster when it comes to customer service

I am without internet connection almost 3 days. Call customer service, the agent ask me to wait 48 hours, later they will escalate to another team to check the nbn 25 connection. I am really regret I join Dodo. No recommendation to others. I having Dodo modem still having a issue. Location Narre Warren 3805

Dodo is incompetent.Weeks ago I arranged for for my internet to be switched to Dodo. The activation day was meant to be 1 October. That was important as my current NBN with a different provider was to be disconnected on 2 October. When I had not received my activation email by around midday I queried Dodo why not. After much running around I was told that my activation time was 11:30pm AEST 1 October. I was aghast. That was cutting it too fine. I was told that could not be changed but that I did not need to worry as it would happen automatically. Well here we are at 12:28am AEST and I have not been activated. So I will now lose my internet and as I do not have an active NBN when they go and try to activate later today I will be without internet for many days.Customer support is useless. That occurs out of a call centre in the Philippines and they are utterly clueless, but always so sorry for my inconvenience...ADDENDUM I received my activation email around 8am on 2 October. Fortunately, my previous provider had not yet disconnected me. It was an unnecessarily stressful experience, which to their credit they did acknowledge with more than just a "sorry" as they gave me a credit so that my first month is free and so for that I have upgraded them one star.

Don’t waste you time and money please! Dodo will do nothing to help you with your internet connection issue. I had this issue for 1 month and they did not care and even not send a technician to fix it! They will deduct around 30% of the modem as well and will refund the rest of your money. Terrible service, terrible provider ever!

I have been a Dodo customer for several years now. If it works why change. I do like good deals when it comes to spending my hard earned money.Within the past year or so though, I've hade my share of annoying drop outs in our internet service sometimes not reconnecting etc. I cannot count the numerous times I've had to contact Dodo for assistance by phone, they do reply on average+ to my calls, but the same drop out issue still continues at this time. Last night we had no internet.Most times I contact Dodo, they will ask me the same questions, and most times ask me to recycle the power supply to the wifi etc...it is extremely annoying after I have already followed the same proceedure repeatadly, then get instructed to repeat it again. The NBN line in our area (Redlands) has been serviced, according to Dodo, so the NBN is good regardless Dodo still instructs me to check it. But the Wifi certainly drops out nearly everyday though, and I seem to think that their system gets congested, because drop outs occur usually in the late afternoon, when people are home from work etc, I dont know it's just my opinion.Anyway to conclude I'm considering changing providers, what if it continues to happen with a new provider?Dodo also verbally promised to reduce my billing cost for service lost, but when the bill cycle arrived, there was no discount whatsoever, so non follow up on promises leave a bad taste I'm sure.

They disable MMS when porting over to them. Enabling requires photo ID verification. The only telco that does this. When I submitted a support ticket over the phone, the dodo rep was actually trying to sell me nbn at the same time. Bye dodo. 👋

Dodo is currently changing their cheaper mobile plan ($20 per month) to $25 a month with an extra 5 g of data increase. How they are doing this is quite insidious. They have changed the billing date for ALL customers on this plan to a whole week earlier than the usual billing date. So, they are increasing their prices whilst stealing a week of mobile fees from every customer! Quite a significant haul of loot for this company. Not sure what they are doing is legal, does anyone know? Seems like rorting the system and we are the ones paying them to do so.

I inserted the dodo sim into my phone on 22/06/24, it didn't work so I asked for a refund. I got an email today 19/07/24 that I will be refunded.It's been weeks of unnecessary back & forth. The people I spoke to lacked the cultural awareness of customer complaints. It has been stressful and drawn out!Gladly returning to the previous telco. Don't recommend dodo at all. Zero stars rating from me.

Edit: An "NBN specialist" (who confessed he was just an experienced normal team member, ie someone who could do their job) contacted me 7 days later, found out the initial team member put in the MAC ID wrong and then it worked. How could 20 other team members not see something so simple as a possibility??? Definitely need to be firing 95% of the team, and it confirms most of these units are not qualified for this job.Most useless support staff ever. None of them seem to actually know anything about the technology they're supposed to be supporting customers with. Still waiting for resolution 7 days later for my simple change of address, and have made around 20 calls, and every time they tell me they're processing my request...I feel totally trolled.

It’s a serious fraud, once you give your bank account details no matter how you cancel your service with them, they will keep charging you. Never go with this company!