Is dockers.com Legit?

I made an order at Dockers on line. The cheapskate “no way to actually contact us” shipper claims the order was delivered at a time when no one was home a day early. They claim the delivery was refused. Why buy anything from Dockers on line if they ship with this incompetent, dishonest shipper?

In December 2018, I placed three khaki pants orders with dockers.com. All three were shipped the very next day, arrived promptly, and were filled correctly. The pants quality was fine too. After waiting as long as a week for shipments from other clothing suppliers, this was a breath of fresh air.

Dockers customers service is at best mediocre. Promise stuff, do not deliver, do not stand behind their product. Used to be the best possible product out there. Am done

LIED TO -june 20 return 3 pants (too baggie) via fedex....am told 1 wk later (phone) about 10 days - BY JULY 6 receive refund!!! --- No refund July 6-could not find it-was not issued- call / am told- have not issued refund yet- a Maria says - I just issued it - will take another 5 days.....finally shows up on my credit card on 3 days later- don't we all like being lied to

Absolute PISSTAKE company and are part of LEVIS apparently?Non existent CUstome service!Non existent update after you purchase!No response after your orders don’t arrive!!!This is a corrupt pisstake phony company!!Don’t puchase anything from them!!!You will have to claim a refund from your credit card company.Shame on you Levi’s and Dockers.

Not worth one star but unable to write review without it. Pity there isn’t an optional minus star rating. I ordered trousers over 3 weeks ago, no sign of delivery. Customer services are non-existent; it replies to emails using an automated system and the customer services telephone number clicks and then rings out. I have requested a refund of payment but I am guessing my email has not been read.

I have done some online shopping in my days and Dockers simply provides the worst experience to date. One week after the order should have been shipped (and two weeks after the order had been made), at my question why it hadn't been dispatched yet, I received a short reply about how the items had sold out and the order had now been canceled. Just completely unprofessional, slow, and broke a binding agreement under EU law without so much as a comment. I have never experienced anything like this from any other online store representing a company this large. So my review: Worst online store ever, ever.

I should have read the bad reviews here, before ordering chinos from them. I ordered my chinos a week ago and never received them, I've emailed them and they asked me for my address, but received no further update.They are utter rubbish, I will stick to going to another brand like Gant next time, well provided I get my refund back.For a company that is owned by Levi's, I was not expecting this rubbish service.

Order UK18061 - Well the item arrived in a bit of a state. Contacted Customer services and got a quick response (1 star) . The response lacked an apology or any commitment to ensuring it doesn't happen again.Why is it you think offering a discount on your next purchase is an adequate solution? By the way I was offered a 20% discount code while they are currently running a 30% discount on their website :-( Really!The item (shorts) arrived, un-bagged and in a large box, which you could have fitted about 10 pairs. The shorts themselves appear to have been the victim of a discontented warehouse person who appears to have attempted to clean the warehouse floor with them before putting them into the box.

Purchased 4 pairs of Dockers slacks on their website. When order arrived they were thrown in a box without packaging exercising no care in protecting their product in shipping.. Contacted customer service and got the normal training response….

Appalling, is not strong enough. Bought light denim overshirt shirt, lost in transit, re-ordered and they sent some nondescript navy blue thing. Not even denim. They use courier company. Returned item 28th Jan and still not been delivered. That was on 28th Jan. Today 4th Feb.Shocking

Wasted more than an hour trying to get the "special offer". Sign up for the newsletter, get 20% off your first order. There are at least 3 different areas that advertise get 20% off your first order if you hand over your information. And then, the promo code doesn't work. Spoke to chat about the problem, who sent me a new code, that also didn't work. Spoke to chat again, who eventually just refused to honor the code, saying that they wont combine the promo code I got with anything that is on sale or discount, so the promo code is bogus, its useless. The whole thing is scam, its bait and switch. I will never buy Dockers or Levi products again. And, in case you're wondering, their dishonest tactics saved them from taking $15 off my order, and instead lose a customer for life. Business Model Fail.

Absolutely awful company. Everything about this company is a complete joke. Can’t believe they are part of Levis. Useless customer service, zero communication, appalling delivery times. Hope to god I don’t need to return anything.

Accidentally ordered the wrong color of pants. I called within 5 mins of putting the order and they cant modify my order to black. They want to wait and return the item and get charge a shipping fee. Never ordering from dockers again

Useless customer service, the worst I have experienced. I ordered online and paid with Paypal, then they took the billing address with no option to amend or confirm. I contacted customer service straight after the confirmation of the order. They said that they can't help. So basically useless service, they can help me to choose a delivery address for my order... can you believe it! crazy experience. Don't pay with Paypal on their website!

I wish I had read the reviews before I ordered. I thought as it was part of Levi’s everything would be ok. Still waiting for my order to be dispatched one week after they claimed it was. Yodel have it on their system pending receipt. I have tried cancelling but I have received zero communication back. Will pursue this now through PayPal for a refund. Never again will I order from this company.

good pants but the colors dissapear after 1 year

It’s simple they are unbelievable quality and service WIW NOT GOOD AT ALL. My order took two months and when I did eventually got them the quality was beyond belief very cheap and my return was lost 😡 and they found them it took another 2 months to process! At a cost avoid them!

Needed pants without hassle for a business trip. Ordered overnight shipping and they didn't arrive until 4 days later. Customer service was dismissive and offered nothing after the fact.

Ordered during a 75% off sale. Received order confirmation. Checked status of order 3 weeks later and it did not pull up and could not be found in their system. Got on phone with a totally inept sales representative who wanted me to go through each item so she could process. When she asked me to spell khaki, i knew I was in trouble. after 5 minutes of bumbling through the first item, I said forget it.This was an order for school pants, class starts tomorrow.HORRIBLE

“Warm & Wears Well”

We bought Dockers for my elderly father and he loved them. My husband also wore them for a period, but the styling didn't seem to keep pace with the times so he no longer wears them, but they wear well and are affordable, solid items of clothing that have a widespread fan base. My Dads things went through many washings at his nursing home and held up.