Is daals.com Legit?

The building of the product was the most complicated flat pack experience of my life. Not because I am incapable of building, but due to the very basic instructions which lack specification of simple things, making it harder and lots of guesswork. The cabinet is slightly misaligned too with no reason for it to be (the draws dont fully close unless the cupboard door is open). It looks nice overall, but definitely not worth the cost. Wouldn't buy from Daals again.

Beautiful products, but our one dining room chair arrived without screws (and we paid for next day delivery). It took them a week to send replacement screws, but we are still 3 short so can’t assemble the chair

Scumbags. Daal’s; They send me the wrong colour sofa bed, force me to pay to return it, then accuse me of damaging the item and trying to take 10% off the refund when the pictures they sent IS OF A DIFFERENT COLOUR SOFABED! I have pictures to prove the colours are different. No apology for the lies, obviously refund me the full amount. No reimbursement for the £33 fedex deliverly I paid. Wish I had been more thorough with my checks. SCUM

Awful customer service. We wanted to return our armchair, we had to pay hundreds for our own courier and then daals deducted 10% from our refund amount because the cardboard box that the chair came in had been opened and resealed. If you want to return any item - don’t open the box and be prepared to pay a fortune for your own courier!

Be advised that the company deletes negative reviews on their website for the products. I was a verified purchaser and wrote an honest and fair review, explaining that my furniture arrived damaged, discolored, and stained, and the review magically disappeared by the next day. Be careful! I also like many others wish I did more research. I had to hire someone to repaint and refinish the wood.

The most awful delivery experience, possibly the worst of any D2C brand I've dealt with in the UK. No flexibility/visibility on dates despite delivering such a large product. Upon delivery, two gentleman would not help carrying it for my better half. CX team apologetically helpless in all of it. I sincerely hope the bed is good but I wouldn't bother purchasing through Daals again. Save yourself the stress.

I wish I could give this bunch of rogues a 0! Appalling returns policy! Furniture was damaged (chair was all marked). They ‘will’ allow that to be returned but have to wait over 10 days to return it. However, I have to pay for the matching sofa to be returned as they said because it isn’t damaged (the seam on it is) we have to pay hundreds to send it back. Please don’t order from this company!! I will be reporting them to Trading Standards! Absolutely, disgusted!

Rubbish, Rubbish, Rubbish. Stay away as far as you can. Can't believe this cowboys can still trade in all punity. They advertised luxury furniture on their website and they send cheap Rubbish chinese knockouts. If you wanna return, you need to demonstrate that the product is damaged by uploading videos of you brushing the chair (in my case) like an idiot to show them that the damage is still there after brushing. Customer service unbelievably low standard. Stay away, please.

Terrible service!!! Delivery was a real disaster. When ordering the sofa online, a delivery date was confirmed (which was partially the reason for me to buy), but products dis not arrive. Made numerous phone calls to their service line, which is totally useless. When finally delivered, the delivery guy refused to bring the packages to the apartment. Just left it at the front door. Super unfriendly and incompetent service all around. I would never buy from daals again.

Useless and incompetent, telling me my replacement chair has been deliver even though my doorcam shows DHL come to my door and then put parcel back on van. There is a faulty chair also to be collected.

This company is churning out well-designed but poorly made furniture with hardboard and chip board and 'plastic' veneers being the mainstay of a number of pieces I bought, a number with manufacturing faults. Chips and Splits. There are a very high number of positive reviews for most items on the DAALs own site. Which is at odds with Trust Pilot. Draw your own conclusions. On the plus side I made a number of orders and they all arrived on time. I like the look of them...they were okay to build...but don't expect them to last heavy wear and don't expect them to feel like high quality items.

Dreadful customer service.I spent weeks and weeks trying to get a product returned after it arrived a completely different colour to what was advertised.I tried for weeks to get them to collect the items and told them I was prepared to swap with another colour - but they would not help.As per many other negative reviews on here, I have found there customer service to be awful, very unhelpful and rude.I was forced to arrange and pay for the return postage on the items, despite them not being what I ordered.I will never use them again and I suggest anyone else thinking of buying from them to review the huge amount of negative reviews on here, most of which relate to the same topics I have mentioned above.

Waited over 4 weeks for delivery I was then provided a slot for the next day with less that 24hrs notice and a potential 9hr window. I rang the company to explain and ask for a delayed delivery on a confirmed week day. They do not have the capability to do this. Very poor delivery service with zero flexibility!

Very bad management of returns. They refund you after a month for unopened items. Some are good quality products some very bad quality.

Stay away! Cheaply made garbage that came damaged. They refused to replace! They made me take a video of myself trying to fix the tear in the product and then spent a week nickel and dimming me without any real solution. Stay away!!

If I could give zero stars I would !Where do I start , first time customer . Placed an order ,Monday night a parcel was left outside my door at 9.45pm , got the parcel inside my house to find that the order had two chairs missing and also NOT what I had ordered ! (Company sent me wrong items). I contacted the company along with pictures and was told that they would arrange a collection ( telling me it would take 10days to arrange )! The following day I received another order that was also wrong and the two chair legs were handing out the packing and was all damaged ! Once again contacted this company explained the whole situation over and over before someone understood me! I was then told that they would arrange collection ( yet another 10day wait for collection)! Yesterday I then received an email from courier company to say Daals have sent a parcel to be delivered to me ?!!! So once again contacted the company !! What an utter mess, I am still awaiting communication, Collection for TWO wrong and damaged orders & my FULL REFUND ! I will be contacted Trading Standards & Ombudsman department .I am getting messed about by this company & they also have my money !!18th July STILL NO Refund me today you have had more than ample time now and you still continue to mess me about !

Bought a boucle 3 seater sofa from daals a few months back. Looked and felt great at first, now after 5-6 months of normal use, the foam lost all strength and you’re basically sitting on the frame… I wish I had paid £200 more but for a sofa longer lasting than a few months…

Horrendous customer service, avoid when possible. They don’t even have an official complaints procedure which shows how much they value customer service and their products.

As everyone else has said, Awful awful awful customer service. Avoid ordering from this store at all costs. We had a large amount of furtirure ordered last year and had problems with 2 items and even though its under 12 month warranty, the customer serivce department are just not interested in helping us fix the issue or return the item or any help at all. I wanted to order more stuff with them but I will NEVER order again.

Purposefully misleading returns policy.The is a notice across the top of the site that says 30 day returns.But that only applies to a very small percentage of purchases those that are damaged or wrong order received.It is I think false advertising as they appear to offer you the flexibility of 30 days for an online purchase but in fact if like me to don't decide on a return immediately, you find that you only actually had 14 days and it's gone past the window to return the item.I don't trust this company now.