Is copper.com Legit?

Unable to sync email as stated in the descriptions

Checked every box for my small business. Simple to set up and all the native integrations I need (RingCentral and MailChimp). Also very tight Chrome Extension for Gmail. But the biggest factor is their superior customer service. Friendly, responsive and knowledgeable. I signed on with a competitor (Nutshell) that I flailed with for 4 months. Copper has genuinely great customer service and tech support. A big thank you to Sean Jago for all his guidance. I'm thrilled with this choice for CRM.

Stefan has gone above and beyond to make the decision to sign up for Copper as easy and enjoyable as possible.

A good tool for small-to-mid-sized businesses running Google Docs. It helped me manage hundreds of target accounts (companies) and hundreds of contacts/leads (people in those companies).Things you might care about:> Email templates that load into your Gmail> Track opens of emails> Track multiple-pipelines (easy to move them around)> Easy to add notes (phone calls, LinkedIn discussions, etc) with prospects

Update: Copper, to its credit, reached out to us and credited our account. We've updated our review to reflect the company's willingness to address our concern.Shady company. Stay away. We had a subscription with them, attempted to cancel, but still charged an annual fee. There was zero use of the account for over a year. We asked for a refund, and the company refused. There are plenty of other CRMs out there. Choose another one!

100% sure that I cancelled our subscription a year ago, which they make not easy. At the final stage it says 'your request for cancellation has been submitted' - I forgot afterwards. Copper continued to book for a year until I found out, €1000 gone.. Shame on me for not checking my creditcard often enough, but fraudulent way of working to begin with. If you consider this: don't. Plenty of good alternatives such as Asana, that offer you much more functionality.

Slow, too many manual data points to update daily, brittle, plugins for Gmail is not very efficient. When running multiple email accounts in one browser the system lags. Too expensive as well for all the manual work eg constantly updating pipeline status, trying to find notes, tasks not efficient

I had been using Copper.com's product for several years and had been generally satisfied with the service. Recently, I inquired about canceling my account, but I wasn't ready to actually close it down. Unfortunately, without confirming my readiness, a person named Nicholas closed my account.This abrupt action has left me in a difficult position, as I'm now trying to get my account reactivated to access my data. The way Nicholas Sanchez, handled this situation is extremely disappointing. I need my account restored as soon as possible so I can retrieve my important data.This experience has greatly affected my trust in Copper.com, and I hope the company can rectify this situation quickly.

Good idea to integrate with Google, Gmail etc., however managing contacts across mobile devices is cumbersome and syncing issues result in mismatches and gaps between contact lists. Also no business card reader and no way to readily share contact information. Granted, there are 'workarounds' for many of these issues but that means more time needs to be spent 'managing' data....rather than using it. On the plus side, support and customer service are excellent and I believe they might be able to solve some of these issues in future releases.

I've been using Copper for a few months and it's been everything I want in a CRM and more! It's really intuitive and the Google integration is great. I like the automation capabilities, the templates, the pipelines, the customization - it has everything that I need. The onboarding and support made a big difference in getting set up as well. I can't recommend Copper enough!

Average CRM. Scam cancellation period. I cancelled my subscription on 25th August, planning on re-opening it when things got busier for us. They then took a $48 renewal fee on 18th September (25 days later) and refused to refund it. The company showed its true colours here - really bad ethics.

So far in my new subscription, so good. I love that it often picks up details of a new contact automatically from a gmail email. The software is easy to use, aesthetically pleasing, not confusing.I hesitate to give it a 5 star rating since I haven't used it for long and feel I need further experience.I will say that, compared to the other 4 or 5 CRMs I've tried previously, ProsperWorks appeals to me the most and has far fewer glitches.

Prosperworks advertises its ability to sync with google contacts. It doesn't do that! (It can do some syncing with help of something like PieSync). It also creates duplicate contacts needlessly. This bug has been posted on their forums for quite some time and they have done nothing to address it.

I love love love ProsperWorks. It has boosted my team's productivity and made it so much easier for me to support them. Their customer success team is stellar and we've felt supported the whole way through. My team is rather resistant to new methods but the integration into G Suite has been flawless.

Seamless integration with G suite. Continued roll out of enhancements that all make sense. We are only a small office of 5 ranging from Gen Y to baby boomers. We are using Propserworks every day and are becoming more efficient because of it.

I have used many CRMS over the years (and I go all the way back to the days of ACT before it was networked). The best part of this system is the seamless integration with GSuite and its social capabilities. Doing your homework in sales is half the battle and Prosperworks functions as an excellent aggregator of info. It cuts the rampup on prospecting (properly) by 40%. The stages of your sales process is also excellent. But more than anything else this company has their act together when it comes to service. Call someone and a live person gets on the phone? AWESOME! Beats Insightly, Basecamp, Pipeline hands down. Cannot see myself using anything else.

I opened a Copper account for my teen. I connected it to our bank account. We funded her account with $250. As soon as they took the money from our checking account they closed the credit card account down so she can't access the funds. Ugh, they looked like a reputable company.Update: After mutliple phone calls and email I finally received reimbursement but still no explanation of why the account was closed.

Super Rude. CustomeSuper rude customer service. Sarcastic, arrogant and out right unpleasant. I am not expert in CRM and explained to him our company and he says that “you don’t need CRM you can do it in a spreadsheet”. Kept on asking me what is your need? What do you want to do with it? Trying to give a lecture you on what you don’t understand. If you are a start up and no expert in CRM don’t bother calling this company, they wont hep you and try to make you feel dumb. r Service. Scasactic

We have had a terrible experience with Copper. We are a small business who signed up in January 2023 and paid about $4K for one year. We quickly realized it was cumbersome to add our date and not the right product for us. We canceled our subscription 2 months later--after having not even used the product-- but are unable to get even a pro rata refund, after a lengthy conversation with customer service during which time they took forever to respond. Copper may be useful CRM website, but their customer service is far below what I expect from a modern service company.

My experience is I don't spend enough time learning the best way to use the CRM or to be very efficient I'm sure I can customize this product to do a better job with how I manage myself and contacts but I can't seem to find the time to learn more. Also if this product worked with Outlook it would be awesome. Gmail / Inbox for Gmail just doesn't have the best interface