Is callrail.com Legit?

I had initial issues with Callrail. I used their software but faced some problems. Eventually Callrail were able to refund my money displaying good customer relationship management.

The platform was great, until...They decided that they were going to ban call forwarding to mobile phones in the UK as it was "too expensive" for them. Because almost all my clients use mobile phones, yep you guessed it, they stopped getting calls. CallRail never informed me of this at any point until I contacted support with the issue.I lost many clients because of this, thousands of £ worth of damage done to my business, not to mention my reputation.Any decent company would have just passed on the extra expense by increasing the price, or adding an additional package for mobile phones at a premium, but no, they just banned them altogether.I have no words, if you value your business, DO NOT use this company in the UK at least, but I wouldn't trust them anywhere after this.AVOID!!

CallRail is an easy to use tool, which provides and effective way to plug data leaks from online marketing. Most advertisers don't realize how many people still prefer calling a business over submitting a form and may make hasty decisions to cut funds to a channel based on performance. With it's low price point for entry level businesses, this is a tool every company who cares about digital performance should be utilizing.

CallRail is the best call tracking software out there! Their customer support is consistently awesome and I'm amazed at how far they will go to educate, stay up to date on the latest in technology and update their software accordingly. Special Thank You to you and your amazing team.Susan Staupe - Digital Marketing ManagerCreative Graphics

I've been a CallRail customer for years! Their customer service and support are consistently awesome. I've had my clients using CallRail tracking numbers for 10+ years and have never had an issue. But when I need some extra TLC, they are always there to guide me. THANK YOU CALLRAIL TEAM! (Caps for emphasis).

CallRail is a great tool and has the best support team of anyone we work with. Everyone is friendly, knowledgeable, and helpful. We don't run into actual issues with the platform itself, but anything we have encountered has been addressed and resolved quickly. CallRail is also great at taking feedback and making actual product changes and feature additions based on such requests.

So far it was good though it's a little pricey but then again I've experienced a problem on sending outbound messages in which I can no longer send or receive any more messages within the billing period..that was awful, it's the purpose of my subscription to callrail but then again I can't use it?....need to solve this before I change the rate I gave

Call Rail does not work in Australia so don't bother signing up for their free 14 day trial. Their system isn't able to generate local numbers, contact customer support and they'll tell you there's a bug in their system which their engineers are working on... they've been working on it for 2 weeks now

CallRail does an awesome job of routing, tracking and recording my phone numbers. The ease of setting up call flows and adding new tracking numbers is seamless.The software can get a little pricey if you send a lot of texts or use a lot of minutes, but overall it's worth it.I highly recommend CallRail for any business looking to track their phone calls and use numbers other than their cell phones for a more professional look.

When it comes to tracking the results of landing pages, using a tool like CallRail is a must. CallRail's CallPool functionality solved every problem we ran into. I love being able to see all of the data you want in a simple dashboard and still having the ability to export data if needed. The setup of custom integrations with Google Adwords and Google Analytics was a breeze!

CallRail is the best choice for our agency. Past call tracking providers have not been able to provide the same setup as CallRail that makes it easy for agencies like ours to manage numbers on behalf of their clients. Not only is the platform great, but the support from both account reps and the general support team is always speedy and courteous. I would highly recommend CallRail to anyone looking for a call tracking provider!

Easy to set up tracking numbers. Great tracking dashboard that can easily be shared with team members and customers. We mainly use the numbers to track direct-mail ad campaigns across multiple markets.

CallRail has an easy setup, and the numbers are mostly clean; no less so than other call tracking companies. I do wish there was we more options for trigger dynamic number insertion for campaign with many different sources. There are a decent amount but not quite enough. CallRail remains the best of the half dozen or so that we've tried. Also, the pricing model is a bit odd for an agency setup. The account structure is fine for agencies, but the way the pricing scales is odd.

I love the company, they used to have a goof professional technical support. But some time ago something happens, looks like they moved all tech calls to a call center or similar. Ladies on the prone has no desire to help or understand, they just push you to read a support article

if you are looking to leave their services everything becomes impossible. There is no way to download all your past recordings before leaving.The reason why I left their platform to CallTrackingMetrics was: - search within their platform is slow - customer service is weak - buggy

Horrible service, if you have a business, run away from call rail, and especially their lead center, endless problems, horrible customer service, I had a problem with the user, he got stuck on busy, so it was not possible to receive calls. I was unable to answer my customers! I lost a lot of clients as a result. I opened 7 tickets, and no one contacted me. Ticket number 426829, horrible service!

CallRail is very helpful when it comes to troubleshooting... they keep working until your problem is resolved. The reporting section is very user friendly and helpful to our customers... they love that they can see their calls, listen to them and receive texts!

CallRail has some great features that make my marketing so much easier with quick texts and calls through the seamless operation between desktop and app. The reason I didn’t give it 5 stars is mostly because I need to be able to receive and send pictures and links. That is not possible at this time. I also don’t have unlimited texts, but they are relatively cheap. Just wish I could avoid giving out my private number for that. Adding something like google voice just seems redundant.

We ported our 3 business numbers over to CallRail from Cox. CallRail allows us to easily and effectively direct our phone calls wherever we need at any time. The interface is extremely easy to use. We are only using a fraction of CallRail's service offerings and we can't recommend them enough.

Our agency was using another call tool for years. We stayed with that company as long as we did simply because we never took the time to research other options. When we finally did and found CallRail we immediately fell in love with it. We have now been using CallRail for almost a year and we absolutely love it.The user interface is modern and really easy to work with. The DNI script / WordPress plugin is short and simply works and we love how well it integrates with Google Analytics and AdWords.