Is boostmobile.com Legit?

I was told after making an online phone purchase with this company that I would GET HELP WITH CONNECTING MY PHONE AND TRANSFERRING MY NUMBERS AND PHOTOS!! GUARANTEED! this DID NOT happen. One female hung up on me after providing no help what so ever. Another guy after 45 minutes , did nothing and I eventually hung up on him because I was so frustrated and getting nowhere. I will probably CANCEL SERVICE as soon as I get it to function and can actually use it, after over $800. I had a feeling,,,and should of listened...worst customer service ever!!!

Forcibly sent me a new SIM they could not activate. That took about 6 hours and 4 agents. I finally ported my number to another carrier, they said my account would be automatically cancelled. Then I got a bill for the month and my phone hadn't worked in 5 weeks. Spent an hour on the phone complaining about the bill and was passed around to 5 more agents. Every agent had a terrible sounding phone and most had thick accents.

Garbage. The worst mobile phone company on the planet. These incompetent, fruitcakes, are always cutting me off a day in advance. I should have until midnight to pay my bill. I have a perfect pay history but these derelicts are constantly turning off my ser ice a day early. Customer service is a joke. Ignorant people that never help you. They are fired! There are plenty of other mobile companies that give you better service. We are making formal complaints. They False advertise their plans as well. The price you pay each month is always $6.00 more.

Getting into your account while being unable to get text messages is absurd. They take security questions from your credit report (NOT a current report) and you as the user cannot change or update it or even opt out to change the method of account recovery. There should really be a law against this. There is no way for me to get back into my account because I can’t answer the questions. I’m just glad I only used the short term month by month with my own phone. I don’t know what I would do if I was on a payment plan.

THEY WILL NOT REFUND MY MONEY. The WORST customer service. When you call the 800 number, get ready. They make up rules as they go. Today they say one thing, tomorrow they say oh we can't do that, I don't know who told you that. They sold me a phone that did not work right, for 7 weeks I did everything they suggested. But they wouldn't allow a warranty. I always paid my bill early and now that I moved carriers THEY WILL NOT REFUND MY MONEY. Yes I canceled my service before the new billing cycle. I was with boost for 7 years, now that Dish bought them they are junk. I DO NOT recommend Boost AT ALL. HORRIBLE HORRIBLE EXPERIENCE.

Terrible choice of carrier.Boost Mobile feels like a scam. When I tried to leave, they made it unreasonably difficult, and they won't let you return the phone you've been using, even if it is in mint condition, they make you pay off the whole amount instead. I had terrible service most places I went. It's also awful because if you switch to a REAL carrier, they aren't eligible for your new carrier to pay off the balance on your phone like they can with other real carriers. I wish I never signed up with Boost.

I call boost mobile once a month to get extra GB for $10 dollars, until I pay my phone bill...never had a problem..called today twice. 2 Spanish speaking men had me on the the phone longer than it takes...I aint slow or stupid..I hung up & Monday I'm going to the better bureau business & file a formal complaint...try that slick sruff with somebody like your kind..I comprehend very

Do not use boost mobile. I'm having billing issues and the lady I talked to straight up lied to me. I then asked to talk to her manager which confirmed that the lady lied but said he is sorry for that and he didn't help either kept saying there was nothing he could do so I asked to speak to his manager, after putting me on hold several times and trying to tell me they are in a meeting and I said I would wait he came back on the line and said the manager is still in a meeting and there was nothing else he could do so he is releasing the call and he then hung up on me. I have been with them for over 20 years and we are switching to another provider. Done with boost mobile.

Called Boost Mobile to set up service on a new phone, rep took imei, said it would be fine was even able to telle make and model. Called again to set up account and activate phone, they then told me that my phone would not work on their system, asked for refund, they refused. Clearly bait and switch. A bad company.

Hello my name is Maria and I have been a Boost Mobile customer for a very long time. I reside in Durham California and have frequented both the oroville ca and Chico ca locations. Recently I had a very unpleasant visit when I went into the Chico location. The male worker there was making very inappropriate sexual suggestive comments to my teenage daughter. It made me very uneasy to the point I left in a hurry. After thinking about how the situation did not sit right with me I decided to do some digging and look him up by his name. I found out that he is currently on Megan’s law as a registered sex offender for sexual battery. This is very unpleasant for me and makes me never want to go back in either of these locations due to him working both. I am a very concerned mother for my child’s and any other child’s safety at this point and I believe that Boost Mobile being a family oriented business should do something about this worker before something bad happens . I have tried to reach out to a manager for this location, but there is never one around. I have also called customer service to make a complaint but they keep giving me the run around. I will be reporting this incident to the local police to make a report to have the information on file. I will not be returning to either location

The good. Their customer service reps are very polite and professional. I should know, in the last 6 weeks, I have spent probably 10 – 15 hours with them over the course of several chat and phone discussions. But they aren’t terribly effective at helping.Activation. For one line I signed up for, it was 32 days before it was successfully activated. This was a BYOD phone number transfer. The best part was having a rep insist I should put the new Boost physical SIM in my phone before old carrier had deactivated the number. This resulted in NO cell service for days. Best of all it helped drag my time with the old carrier past the deadline to avoid a new monthly charge. Boost did nothing about the additional charge they caused to be incurred with the old carrier.Billing. First bill was what I expected. Second bill was 60% less. Third bill was 40% higher than expected. And so it goes. With some work and time with customer service, it can be figured out. But seems like more hassle than it’s worth.Coverage. Many times I have been in areas where coverage has been spotty or very slow.Trying to save others from being lured into this by low price. Customer service reps seem to want to help but are stymied by indifferent supervisors who are not concerned about doing right by customers.

Signed up for a $60 unlimited plan with a “free” iPhone. But that isn’t really true, my bill is $110 and my service is HORRIBLE. The worst phone provider I’ve ever had in my entire life. I work from my phone 90% of the time, and I’ve wasted so much time with webpages and apps that won’t load and I’ve been stuck dozens of times where I’m completely unable to even pull up directions on google maps from one place to another. I have an IPhone 16 ProMax so it should work well, but with Boost Mobile as the service provider my phone is a BRICK. Spend your money literally ANYWHERE ELSE.

I paid to have my number held, was told by the rep it would hold it indefinitely . Paid 50$ for previous month and 50 to hold the number . They gladly took the money . But didn't hold the number . Causing me and my business a lot of hassle. Already have signs and cards with said number witch costed me a lot of time and even more money . If they can't honor what they claim , I'm not sure who would wanna do business with them .

I bought an iPhone 15 Pro MAX last year directly from the Apple store and decided to set it up through BOOST. Service is fantastic, affordable price, no issues with data speeds, caps, availability...honestly, entirely fantastic. This year I again bought an iPhone 16 Pro MAX directly from the Apple store and decided to transfer my phone number and all of that jazz to the new phone...and then that is where trouble started. BOOST decided to "Carrier Lock" the IMEI of my prior iPhone 15 Pro MAX which impacts the ability for other people to properly use it. This isn't some promotional phone under contract, or on payments...this is a phone I paid CASH for day 1.. you have literally no right to do this and its straight up embarrassing to say the least... I have spent hours on multiple support chats working with people who are telling me it "shouldn't be locked" and opening back-office support tickets to resolve the issue, then telling me the ticket has a due date of a WEEK out. Seriously? Fantastic way to lose a customer based of a total loss of TRUST after winning them over with fantastic price and performance.

Terrible coverage combined with terrible costumer service. Definitely the worst experience I've had with a cell phone carrier - and that includes time spent living and traveling in developing nations.

Awful "company" if that is even what it is. They should be raided by the FBI!!! They sell FAKE SIM cards, and then when you pay for it to activate - It doesn't. They tell you they'll do a "software SIM card" and thats a line of crap! Then when you politely ask for a refund they refuse! I've blocked payment on them once already, and they then go back and charge me again for a month of service!!! I have to cancel my bank card to finally banish them to the oblivion from which they came!!! @#$@#$!!!!!

Signed up two lines with Boost Mobile. Encountered problems transferring our numbers which could not be resolved. I wanted to get a refund -- guaranteed on their site within 30 days of sign up -- but they would only refund half. They had no logical reason why. I suspected they were illegitimate when Boost Customer Service reps were unable to issue a refund and I had to call a completely different number.We won't be using them. They are clearly out to scam their customers by not issuing refunds even when completely merited.

I was a Boost Mobile cell customer for several years. Recently I was the victim of an unauthorized SIM swap which Boost Mobile allowed. I immediately reached out to customer service, but they were unable to provide any effective assistance over the phone. I wasn't able to take back control of my phone number until a physical Boost location opened the next day and I was able to deal with an employee in person. That was about 18 hours after the swap happened and I alerted customer service. As a result the perpetrator was able to steal thousands of dollars of assets from me. So far Boost has not responded to any requests for compensation. The employee who helped me did not seem surprised by what had happened, as if this was not uncommon. I will never use Boost service again and would recommend staying away. It's worth paying more for better service, protection, and accountability.

I have no idea why boost gets a bad review?!? Apart from being difficult to talk to someone their service is excellent, when you do get through to someone they’re brilliant, helpful and polite. Great coverage of Australia and just works like you’d want/expect.

Boost Mobile store at 7620 Metcalf,Overland Park,Ks, Employee Kay was very helpful and set me up with my new phone. Very kind and professional. I’m older and not tech savvy so needed lots of help. He transferred all my data and gave me advice on the phone. I had called in the day before and was told by a lady online that they couldn’t transfer data, only my phone number. I was very glad to meet with Kay! Give him a raise. I’ve read all the negative reviews and glad I had Kay to help me!!

“Please use caution IF YOU ARE considering BOOST”

It is very difficult to obtain accurate information from customer support. Recently our hotspot stopped working. The first agent told us it was an advanced technical issue and someone would call us back. The next person said that they don't call people back but that we could keep calling to check the progress - of what I don't know. Heading into our 3rd day with no hotspot, we were told that BOOST now applies the first 12 gb of phone use to the hotspot even if it is never turned on. So you lose access even if you never turn it on. And the 4th person told us that it was a problem in our neighborhood! Nobody really knows anything; BOOST really does not care about customers or their experiences. This is only one of several times when BOOST failed to address a problem. Since there are always problems, I urge you to look elsewhere.

“Criminal”

Crime organization Boost Mobile and the insurance company is a crime organization. I sent my phone to get screen fixed and they sent it back with no Sim card I changed my number and that's when I found out my Sim card was cloned and turned on from with in the company. I literally had 2 numbers for one phone. They broke in my cash app account and changed setting to emails. They leaked my information to the dark web. I called both companies boost said call live wire and live wire said call boost. Please stay away and pass this on. This Company changed. They laughed and hung up in my face. I could not believe how bold they were in committing this crime. I guess they knew that nobody would do anything. I called fcc. I wrote supervisors I am getting no help meanwhile they have everything that was on my Sim card. This is so disgusting and disappointing and to get someone to look into this is like trying to drive the moon to the sun. You would think that all the trust we put in these phones they would at least check it out. We trust these cell phone companies with everything. We do business, upload pics and important documents on our phones and it's so easy for a worker not even a common theif but a worker at work to take your Sim clone it send my phone back to me with no Sim card and completely get away with it. Nobody looked in to this. I even call the president of boost mobile. I want justice this is unfair and mean to do this to a client that been with boost 20 years. Please pass this message and Stay away from Boost Mobile. I never got anything solved and they tried to break in to my accounts again. I called police attorney General no one did a thing. Please take my advice and stay away from this evil organization trust me you won't get any help. If I can stop someone from going thru this that is justice. I'm stuck and don't know what to do about this 😕 please any advice will suffice Products used:Phones service boost mobile Service Value Shipping Returns Quality

“Boost has contracted with LIKEWISE INSURANCE which was the worst thing they could have ever done!”

I have been with boost mobile for a long time and over the past and now that they contracted with likewise insurance, I am ready to take my services somewhere else due to the insurance company giving bad services and boost mobile is assisting LIKEWISE scam their customers if you see this review, please do not deal with boost mobile try another prepaid phone company they do not repair phones like they use to my phone was sent out for a repair and it too a month and the phone is still defected and boost nor likewise do not have any better solutions for their customers please take your business somewhere else and thank me later. Oh by the way boost insurance went up from $7 to $12 for what this has to be a scam the $7 dollar insurance was way better the $12 insurance is very bad and a rip off pleases save time and do not I repeat do not do business with boost while they contracted with LIKEWISE INSURANCE Service Value Shipping Returns

“Not a good company. Go somewhere else!”

The coverage was not good. Kept dropping calls. Internet was slow, and wouldn't work in areas my last carrier easily was able to service. Their app wasn't too interactive and not as easy to use and navigate. But the worst was their customer service. It took me two separate calls and at least 30 mins to an hour on the phone each time to get them to cancel my account and text me a port code so i could take my phone number back to my old company. The last girl actually found it funny that she was wasting my time by not texting me my port code and instead kept trying to offer me stupid "deals" to stay with them. After i told her i would never stay with them due to the issues listed above. But that didn't stop either of the CSR from wasting my time. 2 months after i had canceled my account, they attempted to charge my credit card. Luckily my citibank fraud dept noticed it and blocked it. The charge was over a thousand and i have no idea what it was as my account was canceled and i have no access to it. Not a good company to do business with. Tip for consumers:Their lack of communication and upfront transparency on their service adds to the distrust. That, coupled with their bottom shelf customer service representatives makes this a company to avoid Products used:cell phone service Service Value Quality

“Boost mobile False statistic advertising”

If you're looking up reviews on Boost mobile and or the comparison statistics for Boost vs any other company, you will be mislead! Boost mobile service as far as reception on your phone, terrible. I've had quite a few plans with different companies, and aside from the government offered companies, Boost has by far been the worst on reception and up front honesty on phone plans. Take what you want out of this review, but you can only ACTUALLY go by personal experience. Since I've switched to Boost mobile, my personal experience, with my iphone15 and Boost's reception, is AWFUL AWFUL AWFUL! Not to mention the misleading information I was regally given to get me to switch companies. They're all a bunch of frauds and should be held accountable. Products used:Boost mobile with Iphone15

“Terrible customer service, incompetent, clueless, time wasting”

Terrible customer service. I have ordered online the new iPhone with their service. It said that I should get a tracking number within 24 hours and they will ship it within 72 hours. The order was on November 14. On November 18, I chatted with them on their website. I asked the whereabouts of my order. The agent told me that the order is still in progress, that I need 3 business days to get the tracking number, and that it will arrive by the end of tomorrow. So, I asked her if I would receive it by November 20, and she confirmed. Of course, by November 20, I did not receive anything, so I chatted on their website again. The agent repeated to me the same thing that the order is in progress. So, I asked her to cancel it. She said she cannot cancel in progress orders. I asked for a supervisor. The supervisor did not arrive after 10 minute wait. On November 22, I received the tracking number, and on November 25 I got the new iPhone by UPS. Again, I chatted with them to cancel it. The agent processed the refund, said that I will receive the email with instructions, and that I have to pay for the shipment back. I tried to explain, that I received the phone because of their negligence and should not pay for return shipment. Of course, she was saying no, so I asked for a supervisor. While I was waiting for supervisor, I saw the email, and it had a prepaid shipping label attached to it. Amazing, isn't it? I chatted to the agent how can they be so incompetent. She said that I should choose my words better and keep it professional. Well, I said yes, let me still talk to your supervisor about professionalism. The supervisor started that I have to pay for the shipping. After I told him that I already have a shipping label, he goes: "Oh, then yes, we will be paying for it". They lost a customer because of their incompetence and negligence, Avoid that company. Products used:I stayed with Mint Mobile using my old iPhone 11 Service Shipping Returns

“ORDERING A NEW PHONE SUCKS/ALONG WITH CUSTOMER SERVICE”

They do not have the phones they sell in stock to ship out within a good time frame! It takes them at least a week to even ship, even though they took the money from my account! What the heck? Phone service is good. Their customer service people suck too, even supposed supervicer. What the heck. Phones bought and paid for in total or payment they have for them should be able to ship within 24 hours for a big company like them. Seems like they have to order it, then ship to the custer! Products used:have to use my old phone that is on its last legs. theirs takes forever to get to me !!! Service Value Shipping

“Absolutely hate it”

I have been a customer for 20 years plus Awful service now Can't boost up anymore, service is horrible, problem solving is awful so disgusting No help, customer service has gone down hill. Overall hate my experience after so many years, what a shame! 5 phones and I am looking for a new carrier Tip for consumers:Thank you for making it so difficult when my phone broke to get a new one, I have 5 lines and we are all going somewhere else!! Products used:Nothing going with new carrier Service Value Shipping Returns Quality

“CUSTUMER SERVICE, ORDER ISSUE,MISLEAD”

I called boost mobile to set up service for 2 lines they ran my credit and said i was approved for financing on 2 phones which me and my husband picked out they sent me a service agreement to my email and i signed and sent back like I was informed to do and paid the 90$ fee for the phones I was told that my phones would be shipped and received within 3 days. Me and my husband were excited and eagerly waiting for our phones to arrive I checked my email daily for any updates and nothing so I called boost customer service and was informed that my order was canceled and that they were no longer able to go through with my order and I would have to go into a boost store and purchase a phone through them if i still wanted to proceed with their service. I asked what the issue was and was told they would not give me any more info than that I asked to talk to a person I charge or hire up and they informed me there was no one. First of all, I am mad that they canceled my order and didn't bother to send me an email or text to let me know so me and my husband were excited and waiting for nothing secondly, I think is very unprofessional and rude how I was misled by this company like I was I would give 0 stars if i could boost You guys should seriously be ashamed of yourself I seriously have never felt so offended by a company boost mobile needs to get a better and more organized customer service team because the way you treat your customers is horrible and very unprofessional to say the least Service Value Shipping Quality

“Razor prime”

I went almost 2 months ago and bought the RZR prime flip phone. I woke up the other day and there was a black dot running up the screen. Called boost and they sent me to Motorola who has done nothing but try to charge me money to either fix or replace the phone. I'm beyond frustrated with this service already and have only had it since April. Service Value Shipping Returns Quality

“Grifters”

They have no coverage, they lie, they have no one qualified to help customer service. Or maybe they were in India. Hard understand. Just want service. If they can't provide, stop misleading people. Please stop

“I have insurance won't accommodate...”

I have insurance won't accommodate... I have reported to customer care about my phone being damaged and they keep telling me to call the insurance they work with its been about 2 weeks and states I dont qualify for a new phone. Service Value Shipping Returns Quality

“Not the boost Mobile I remember..”

Boost Mobile now is very very bad super unreliable.drops calls,drops internet,will not send text messages half the time. My job depends on me being able to access the internet and using Texting and making phone calls... Boost Mobile has dropped the ball on this for me. I'm switching services as soon as I can... If you don't care about making any phone calls,texts or half of the time having access to internet then this is the service for you. Products used:Cell phone

“No U.S. customer service agents.”

Anytime you call customer service they connect you with a foreign country and you have a language barrier problem in addition to your original problem. They're really bad at helping you with anything. Service Value

“Awful everything.”

Can I rate it less than one star? Please do not go to boost. I am a bare minimum person when it comes to phone needs but this carrier is absolutely horrifying. The customer service people are 0 help I pay 75 a month for "unlimited data" because I doordash and just simply need my music and GPS but the "unlimited data" was only strictly working on WiFi and when I called the customer service help line said well it says your good so you should be good and left me on my own with any sort of help. When I finally got it to work. Unlimited data just means. 30 GBs. They simply lie. I'm switching to a much cheaper line that has much higher reviews and benefits. Never again will I speak anything positive about this provider. Absolutely disappointed and wasted so much time, money and lost work hours due to not having data when I paid for it. Tip for consumers:Don’t get it. It gives you decent service at first but slowly it spirals down very quickly and doesn’t stop ever ceasing to disappoint. Disgusting service provider. Products used:iPhone 12 purchased next day delivery didn’t get the phone until about 2 weeks later. Full of lies and a straight up scam. Service Value Shipping Returns Quality

“Wish I'd seen the reviews here before I signed up. I would give a zero if I could.”

Very frustrating. On hold for ever. Just switched to Google fi. I called them twice before switching asking questions. Spoke to someone in less than a minute both times. They were helpful. Porting my numbers only took 5 minutes. I highly recommend Google Fi. Tip for consumers:Stay away from boost Products used:Google Fi - Best customer service I have gotten from a mobile phone service provider I have had in years. Service Value Shipping Returns Quality

“Horrible service, never fix issues”

This company, and its independent stores, all are the worst you'll find, they try grab as much money from you, so you stay with them. Even a cheap monthly, excuse me, yearly plan, isn't any good if it isn't working, most local stores offer crappy service, are open when they decide to come there. Again never, ever fool with this company, even carriers that are smaller offer better service. Also they're coverage, way overrated. Tip for consumers:Put this horrible cell phone company out business,even dish,cant save it. Products used:Cell phones Service Value Shipping Returns Quality

“Service”

Boost Mobile suspended my account without warning on Tuesday, I spent the better part of the day trying to figure out who to talk to and trying to understand what they were saying, they tell me to email someone else, basically saying they can't help me in any way shape or form, and when I finally get an explanation of excessive data usage on Sunday evening! Excessive data usage on a plan I pay for! How does that make sense? I do not recommend this piss poor service to anyone at all! Service Value Shipping Returns Quality

“Low Cost and Low Service and Quality”

Where do I begin? I've wasted 3 days working with employees who have been saddled with an inadequate system. I have spent hours and hours on the phone with people moving me from one department to another without addressing or fixing the problem. They have charged my account for two months when I have just begun...no one can answer that question or fix it! The last stop was with their technical department which left me with a phone that could not even make phone calls after they worked on my phone remotely! If you want to save money make sure the company has stores in your city and not just mailing you a SIM card. Tip for consumers:Don't use Boost Mobile....you'll be sorry! Products used:They sent me a SIM card that never worked properly. They are owned by a reputable company Dish TV but they are reorganizing which is according to employees creating a lot of confusion amongst the Legacy Customers and the "Transform" organization. Their service and sales agents on the phone I believe are from South America and or Mexico. And in general I love working with peoples from all over the world. However, when they are trying to convey instructions and understand concerns it is a major issue. Service Value Shipping Returns Quality

“Employee XK972923 amazing service”

I called to activate my phone using a boost card the man who answered was very very helpful. He took his time explaining exactly what he needed and how I could get the information so he could turn on my phone. He remained positive throughout the entire call and even made small talk while waiting for the for the results to go through. 10/10 service someone i want to handle my technical issues in the future. Tip for consumers:he was very helpful but the machine they use could use work Products used:A re boost card to turn on my phone Service Value Quality

“They DON'T UNDERSTAND concepts”

Although agents try to be courteous, they are limited in their ability to problem solve. Most know English words and read English statements given them as replies but rarely is someone fluent and knowledgeable enough to understand an unusual question. Therefore, customer service is a series of canned answers. After ten years, I've had enough! Going to U.S. provider today.

“Great plan for 2 lines free phones when porting active numbers*****”

They were professional when I added a second line. I went in with a few questions about my phone because I paid taxes on a free Moto g 3 x fast... im happy with my phone. Can't afford the insurance but me and my hubby won't get disconnected**** thanks to Boost mobile best plans honest people. Nothing ever boring. The reps and Oroville manager is spectacular chic! Better believe it***** dig. Products used:Moto g Service Value Shipping Returns Quality

“Check your VPN!”

Can't access your Boost app or website? Make sure to turn off your VPN, as Boost's new software does not play nice with this layer of protection. Boost help was not aware of the issue, and it's not mentioned on their website. You'll save yourself much frustration. Their rates are low, their online service confusing, physical store clerks are actually very helpful (but less convenient as you need to go there...) Products used:Mobile phone service Service Value Quality

“Boost Mobile is pretty decent.”

Boost Mobile is pretty decent. There's days when I can't get a signal anywhere, causing my calls to go straight to voicemail. That's an issue, especially when the calls are important. Also, I have the $35 dollar plan, which includes unlimited text, talk, and data. But once the high speed data is used up, the internet speed will throttle until it's time to pay the next bill. So I recommend using wifi to avoid buffering.

“I returned to Boost Mobile because I was so impressed...”

I returned to Boost Mobile because I was so impressed with their customer service. Their website is almost as good, but there were some issues. I found a phone and started the process to purchase but the system would not complete my transaction. I finally had to call their customer service and the gentleman there took care of me. He was great, knew the products and helped me find the best deal. The website is easy to navigate and the photos are clear. I really like the product descriptions and filters for search. Not sure what went wrong with the transaction, but the rest of the site is great.