Is bloomerang.co Legit?

Bloomerang's customer service is fantastic! The videos are great for learning at your own pace. I love that webinars are live and recorded. Being able to offer suggestions for ways to make Bloomerang even better is great. The one issue is that we've repeatedly had scheduled reports not sending, and being told "delete the schedule, and recreate it, if that doesn't work, delete the report, and recreate and and recreate the scheduled send." And then the same thing happens.

I converted to Bloomerang several years ago and have not regretted my decision for one moment. The system is easy to learn and easy to operate. It does not require a dedicated IT team - nope! I can run that report myself. For a small fundraising shop, where you want to spend your time with your donors, not your software - this is the one!

Bloomerang has made my life easier as I can send letters to our donors with a couple of clicks. Sending bulk emails is a much quicker process as well. Our donors also love the various methods to donate.

Kirst has been amazing! The chat support is fantastic too!

A really good systemWhat I appreciate most is the ease of use and that system is useful for multiple purposes--the storage of donors and their activities, a communications system with donors, and the generation of reports. I would like, however if there was automatic training when changes are made in the system.

Bloomerang has met our every expectation in the two years we have been clients. The functionality is similar to pricier CRM/Donor Database Management systems. The chat support is top notch! The associates are prompt, informed and really work to understand the issues and get things resolved. The return on investment is among the best in the industry; especially for smaller organizations with modest budgets and fewer thank 1,000 donors. Bloomerang is a Win-Win!!

Boomerang's support staff are fast and highly accurate. Their webinars are very informative, and the index of webinar's is spot on! The program is very user friendly and has virtually no glitches,

The Bloomerang team has been responsive to solve any issues or answer any questions we have. The webinars and training materials have been very helpful.The quarterly reviews with the database consultant have been extreemly helpful.

It was helpful and gave us ideas to work with.

I love Bloomerang because it is easy to use and offers a lot of features. However, when I asked how I could use Bloomerang to text a large group (8000), they steered me to one of their products that did not answer my needs. I would have appreciated them telling me they couldn't do that, but had another suggestion.

As a donor database Bloomerang is easy to use. We were told Bloomerang could do memberships, however I had to create custom fields to be able to maintain my membership customers. As it does not have any back end working for these custom fields for rolling forward data, all membership data changes must be entered / changed be hand. If you are buying Bloomerang to replace a membership database, keep this in mind.

The product is intuitive and easy to use and the customer support is responsive, helpful and really listens. This was a good solution at a time when we needed some help and it's grown into being an invaluable tool for our team.

Great platform, helpful chat features, and more. Could use some modifications to basic things, but great overall and always improving.> It would be cool to have a way to change large groups of a type or transaction or grouping. Say we wanted to fix a mistake made on a certain campaign category or donor group, it would be nice to change several at once rather than individually modifying each account or instance. :)

Bloomerang really streamlined our processes. Before, we had tons of double- (and triple-) entry and now we have hugely reduced our time spent on recording donations while at the same time improving our turnaround time on thank yous and followups. The reporting tools are super easy to use and have helped us track virtual event details we didn't even know could be tracked. I can't recommend it enough!

We've used Bloomerang for a couple of years now. It was really good when we first started...and it's just gotten better and better. They keep increasing functionality and analytics, making my job easier by streamlining tasks I do daily and by giving me insights into our donor base. When I have a question, there is always someone available to help me create or validate a report or explain why something works the way it does. I simply couldn't be happier with the product.

Bloomerang has been an all-around game changer for us. It's gotten to where more features have been added than we have time to use. But the simple basics have proven to be very helpful in our work: emails, engagement and generosity scores, online giving forms, and communication with Quickbooks are the items we probably take the most advantage of. It's been super and is the right "size" for where we are as an organization.

One of the best customer service teams I've dealt with. They consistently improve their services with thoughtful updates. I do wish their online giving form was better - it would help small nonprofits not to have to pay for an additional program in order to have an online giving form that meets fundraising needs. But overall, we've been pleased with Bloomerang since summer of 2020!

Bloomerang's customer success team is well named. Since I don't use our database every day, it is necessary for me to need some guidance when putting together a report, email or making changes to our settings. The team is always there to help and are very thorough with a fantastic follow up procedure complete with a recap. Problems are solved, and answers are swift.

Bloomerang is an amazing platform that allows me to truly develop my donor base. The staff is incredibly responsive to any questions and any problems have been resolved quickly. It's easy to maintain relationships with donors via email, letters, and/or phone calls. I highly recommend Bloomerang to everyone I know who works with fundraising and/or donors.

We are a small nonprofit and our staff is older; not very computer literate. We chose Bloomerang because our research told us it was easier to use than other CRM and that a small organization would fit and be welcomed. Nonetheless, it has taken us a year or more to be able to understand and use this software in meaningful ways. BUT... now we simply couldn't do without it! Between the financial reorganization, constituent database, and ever patient "Bloomerang Support Team," we have "refashioned" ourselves! Our purchase of "Live Support" has been worth every penny! We don't hesitate to recommend Bloomerang to anyone looking for a good CRM.