Is bestbuy.com Legit?

I have bought 6 major appliances from best buy as well as smaller ones and bought the extended warranty on each. my Range has had to be fixed 3 times and quits half way during a baking cycle again. They refuse to stand by their warranty.I paid 2499 plus tax for the range and an additional 300 for the 5 year warranty. they refuse to stand by the warranty which says they will replace any item that needs to get fixed more than 3 times. It is not working again and not only will they not answer my emails but they won't do anything...I've spent hours on the phone with different people, all who promise a resolution and then do nothing. The last person I talked to said that nothing is going to be done and I can try to send an email but they had already decided to refuse my warranty

Tried to use Best Buy gift certificate--wouldn't work. Called for help and / or to cancel but product already shipped. I can of course rtn item but it will take 10 - 15 business days to get credit. Roadie failed at delivering product to me this afternoon. My address is #4. Roadie delivered to #40. And would not reply when I told them.

Everyone pay attention, don't be fooled this is a scam, they let you keep filling up the funds, to withdraw funds to a variety of excuses perfunctory you can't withdraw funds, this is not a formal platform, can't cancel the withdrawals of the order, this is a scam! Can not withdraw funds

The Emeryville store is the worst. I am a senior citizen and when ever I go to this store. I am watched and followed. I am a black female well over 60 years old.I understand thief is on the rise all over the bay area. But, every black person doesn't steal and should not be treated as through we are all criminals, and be followed and watched every time we come to this store.

A complete disaster from start to finish.From the first agent who took an hour to process my order even though I gave her all the part numbers and then messed it up to the second agent who forgot to place an order so my delivery got delayed another week. Then the people that came didn't disconnect properly so when my washer/drier was delivered they couldn't hook it up.The worst part of all is:They Don't Give A Hoot!!They are a complete disaster.

Best Buy had "open box" TV at a decent price. I tried calling the store that had that TV in "good" condition open box.Instead of being connected to that store I got some foreign customer service agent.She told me that she is on chat with the actual store and that this TV has all included: remote, box, etc. So I placed this order and drove 1.5 hours to the store. As I entered the store and approached the counter I was presented with bare TV with nothing, no box, no power cord, no remote. NOTHING!I asked for the manager and he showed up. The name is Alejandro.He said that nobody ever communicated about this TV and the order. So the phone agent LIED to me that she is chatting with the store rep. She lied to me that this is a complete TV with everything included. There was another TV of the same model that had everything but the manager claimed that it was sold two days ago. There are two bare TVs of that model left at the store.I asked for additional discount and the manager declined.I asked for better TV at the same price: manager declined.DO NOT PATRONIZE BEST BUY! STAY AS FAR AWAY AS YOU CAN!

got a sick deal on new ram for my pc. 64 gb of ddr5 for 220 bucks. my only complaint is the return policy is two weeks and if you miss it they give you such a hard time. i literally tried explaining my issue to the customer support chat and it felt like the person wasn't even reading my words. good prices but super annoying if anything goes wrong.

I purchased a set of 4 VTech phones in May. I only used 2 of the phones for the first few weeks after the purchase. I then tried the 3rd phone which didn't work and then the 4th phone which also didn't work. Tried to return the whole set a couple of weeks ago and they wouldn't take it back because it was more than 14 days after purchase. It didn't matter to them that the phones didn't work. That's their "policy". Won't buy from them again.

I bought a dryer to have stacked and they delivered it and said they wouldn't stack it because my washer isn't brand new. At no point during the purchase was this requirement provided.No compensation to get the machine stacked, I can't pick it up myself.On top of that, the stacking kit was missing a screw necessary to secure the machine to the washing machine.I'll never buy an appliance from BestBuy again.

5/29/2024Don’t call and order anytime by phone from Best Buy .I call the Best Buy on Baltimore Pike for a trim kit for a project we were doing. The person sound like he was working at that best Buy, I ask him if he had that trim kit in stock at their store. He said no, I would like to order one, I ask him I needed it today and can he find a store that has it in stock. He said the one on Roosevelt bolivar has one that they just scan in their system; I told him if I pay for it now can he have them put it to side for me? He said yes and I told him I am on my way to that store to pick it up. So I paid for it and went to the store on Roosevelt boulvidure, got their no trim kit and she told me that the person who answer the phone all ways lie , she has to deal with it when customers come in very upset to their store.

I wish I could give no stars. Best Buy is the worst so I buy a star link today I’ve been shopping around for a couple weeks they had a good deal $499 for the set up so I bought it and also bought the membership for $50 because it covered me for 60 day return also price match. Well they did not disclose price match is for certain stores and guess what star link is not one so I got screwed. For those wondering I found out star link price because I was going to set it up and caught on there site they had it for $299 and good ole Best Buy will not price match so back it goes tomorrow I’ll be out my $50 for membership but I will guarantee I will never ever shop BB again and will be leaving bad reviews I am extremely mad about this Thank you BB

Bought a freezer 13 months ago. 12 month warranty. It failed at 13 months. Best Buy would not stand behind their inferior product. Did I mention their customer service SUCKS.

NEVER BUY ANYTHING AT BEST BUY!!! THEY MAKE IT IMPOSSIBLE TO PAY YOUR BEST BUY CREDIT CARD BILL SO THEY GET LATE FEES!! WHY ARE THERE OVER 5,000 BAD REVIEWS HERE , ZERO CUSTOMER SERVICE, SPENT HOURS ON THEIR 800 NUMBER , NOTHING WORKS AND IMPOSSIBLE TO SPEAK TO A HUMAN REPRESENTATIVE !!! NEVER DO BUSINESS WITH THEM !!!

Brand new lap top brought back for refund. Refused to refund or even provide store credit as it was not returned within 15 days. It took 2 weeks to get shipped so that was impossible

Our washer and dryer just went out, so my wife called Best Buy in Lubbock, TX to see what they had available. She was told that they did have in stock what we desired, so I went up there to purchase a Maytag set. We were going to spend around $2,000, but when I went to appliances, no one wanted to help. When employees came by, they just walked on. One was on his phone and didn't even look up when I asked for help. I went to the store front and asked qt the desk for assistance and was told that she would call for someone to meet me there. 10 minutes later, no help, so went back up front to find 5 employees gathered around the manager (I assume) talking and laughing and on their phones, but no interested in helping someone ready to spend 2 grand in their store. I left. Why would anyone want to shop where you are totally disregarded and disrespected. I sure won't.

Bought car tool kit from this website, there are many options with great price. They provide the guarantee of the product’s quality.Easy to make payment with credit/debit card.Time delivery is a bit long, I had to wait for a week to get it.

Don't waste your time or money. Absolute scammers. IF your order arrives it likely won't be as described and no they have no interest in customer support.

Once a great company. Now they show utter contempt for customers. I've been trying to get appliances delivered for almost a month. They don't call until after 9pm to tell you they'll be there at 7-11 the following morning. Store is closed after 9pm so there's no way to contact them. Trying to find a contact number or talk to a person is impossible. It's not the employees...it's the attitude of the company. They don't want anything to do with pesky customers. After 30 years, I'm done with them.

I trusted Geek Squad, bought the yearly insurance, and barely used it until my iPhone would not send or receive gmail. "Don't worry, you won't lose anything" he said as he uninstalled google. It froze and would not reload and all my contacts, texts and photos for the last few years vanished. "I've never seen that before" he said. "Nothing we can do".My grandchildren's baby videos and photos are gone. I don't know how to go about fixing my phone and that's why I got the insurance. It's like I paid $200. to have someone give me amnesia.

I had the worst buying experience of my life recently. Thinking that Best Buy would be trustworthy like an idiot, I went on line and bought me a pair of air pod pros. My package arrived on time!!… empty. I got an empty box. I called Best Buy and they helpful said they would send me a new pair. Again I got nothing, but this time not even a box. I called again… and again and finally got a hold of someone and asked for a refund. They helpful sent me no money back after reassuring me that I would get the exact amount back.At this point I decided to go to my store and ask, I got absolutely no help, I was told that they could not help me at all, yay! I called corporate again, and again didn’t get my refund, but was told to go to the police, like the police were going to help me get my money back?? Then I went to the fedex store and was told they couldn’t help either. The last time I tried, I called once more, and finally thought I had it!!!! But no, just a false sense of hope. This review is warning to all NEVER BUY FROM BEST BUY!!!

“Steal/ don't deliver/ cancel order:”

Overall, Best Buy is a complete joke. I've complained to the Better Business Bureau about this company. They are complete rip off. I can't wait until Amazon buys them out and they shut down. They literally stole a package and refused to give me my money back. I found the police report, and they never refunded me for the amount. Then for complaining, they placed me on a no online order or store delivery order List as if I would purchase from them again. Products used:Apple pro headphones Service Value Shipping Returns Quality

“Best Buy Manager in Park Meadows, CO Bobby is a racist”

I am employed here at Best Buy in Lone Tree@ Park Meadows, CO. I witness Bobby always treating Blacks & Hispanics terrible. He often laughs & says they need to go back to their countries. He is quick to tell customers if they call to complain about him or people like Constitine, they will be on hold for an hour with customer service wasting their time. Is this what Best Buy represents? Gay people are upper echelon & others are beneath them? Tip for consumers:I am employed here at Best Buy in Lone Tree @ Park Meadows, CO. I witness Bobby always treating Blacks & Hispanics terrible. He often laughs & says they need to go back to their countries. He is quick to tell customers if they call to complain about him or people like Constitine, they will be on hold for an hour with customer service wasting their time. Is this what Best Buy represents? Gay people are upper echelon & others are beneath them? Products used:Air pods Service Value Quality

“Shell Game”

Boy, if you don't watch them, they will get you. I had a customer service person (in store) tell me that I had a warranty on my printer (3rd replacement Cannon G7020!) and turns out she didn't know her a$$ from a hole in the ground. They got hundreds of dollars from me because of that. Then they lost an even bigger sale by cheating me. They have lost another customer. I wouldn't go back there if you paid me. Products used:None from them after this incident. Service Value Returns Quality

“Horrific customer service”

I have never in my long life been transferred to so many different departments in order to purchase an appliance with partial gift card payment. Do not get fooled and sign up for rewards programs on their visa. Bc it absolutely sucks. You have to waste so much time on getting your rewards and applying it. I think my blood pressure went so high speaking to bunches of idiots they hired. Tip for consumers:I would never again purchase anything on line or use their so called rewards Visa card. It’s waste of time. Products used:Their credit card Service Value Shipping Returns Quality

“Delivery Guy just Left without delivering”

We just ordered a washer, with installation and disposal of the old one. Two guys showed up, saw that the dryer was connected to gas - we said we would disconnect, but one guy offered to do it for some cash; we shook hands and he said "We will be right back" -- and they left to get the washer (we assumed) but they never came back again. After about half an hour, we called BestBuy and suggested they just drop it off and we would take care of installation and they could credit us those fees. But no, they wanted to reschedule for next week. After we stayed home ALL day AND despite the fact that our delivery/installation window was still open and they could not have been far away. Unacceptable service, generally, but especially for someone who just dropped $1,000+. Cancelling my order as fast as I can. Products used:none Service Value Shipping Returns Quality

“Missing components”

Purchased an open box tv rated good and when opening package at home it did not have a remote to operate tv Best Buy says good luck and didn't provide the remote Would you purchase a car with a steering wheel? Never will purchase fro Best Buy again Service Value Quality

“A bit pricey bur works good”

I got the Logitech MX Master 3 mouse from Best Buy. Great mouse with customizable buttons and smooth scrolling. However, it's a bit pricey. Products used:Logitech MX Master 3 Wireless Mouse Service Value Shipping Quality

“Best buy is not best”

As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons. Service

“Best Buy Rips Off Customers”

I wish I could give negative stars. I purchased a printer for my business, but when I placed the order, the shipping address did not register and defaulted to my billing address, which is a PO Box. I immediately (less than one minute after placing the order) contacted customer support and told them about the problem. The customer service rep told me he entered the correct address on the order. He lied. I never received the printer, especially since my post office box is 3" x 4", was never notified by the post office where the printer was, so I did not ever receive it or take possession of it (easy to confirm since I never signed for the package, nor was it scanned in as picked up). Best Buy customer service told me that the printer was at the post office and they were requesting a return. They lied again. They are now telling me that I somehow have a Canon printer sitting in my 3" x 4" post office box and I have to pay for it. The told me they "checked" their warehouse and the printer was never returned. They are intending to rip me off for an item I never received, never took possession of, and was, in fact, impossible to be listed as delivered. They are refusing to even request a search for the package by the post office, insisting again, that somehow the printer was stuffed into my post office box and I received it. This has been going on since Christmas They are not worthy of anyone's business. Tip for consumers:Best Buy is the Worst Buy Products used:None. Never received my order Service Value Shipping Quality

“Dishonest Delivery Plumbers Tried to Take Advantage”

Purchased a dishwasher. Delivery/installation crew claimed the water supply fixture for the dishwasher/sink was "totally" corroded and needed to be replaced at an additional cost of $450, on top of the purchase price. How convenient that they were there to do the job. See the image gents. Where's the corrosion? Plumbers also told me the wiring harness recommended by Best Buy and purchased for the install was risky and not recommended, but they did not offer an alternative. I assume that involved some effort to line their pockets as well. Really poor form on the part of the plumbers, trying to milk someone for their personal gain when they were there to do a job for Best Buy. From the reviews I read after the fact, I don't find it surprising that Best Buy is affiliated with dishonest brokers. I requested a complete refund. Despite being able to take my money immediately upon purchase, of course, they told me it would take days to process the refund. Buyer beware! Products used:None. Still have my old broken dishwasher. Anybody that can deliver a Bosch 300 series 24" with a recessed handle, installed with the old dishwasher hauled away for $1,100 or less, I'm all in. Service Value Shipping Returns

“Access to the right department”

HORRIBLE! Wasted my time talking to someone in the wrong department after I told the automated robot what I wanted. I get the texts on my phone for appts but she said she couldn't speak to me only my husband because my name is not on the account but we are total tech members. I am done with those jokers!

“The Store is good, Geek Squad Tech Support is terrible!”

Whenever we shop at Best Buy, customer service is always friendly and helpful, however; my brother called tech support to make an appointment to have his laptop upgraded to Windows10. The customer service representative told him that they will be able to do the upgrade because he purchased a full tech support warranty, so she scheduled an appointment for him. When he showed up with the laptop, the "technician" didn't seem to know what to do, and he told my brother that his laptop was too old, and it could not be updated. My brother is in his 60's and he is not computer savvy, however, he was able to install Windows10. It took him some time, but it is now installed and the laptop is working with no problems. By the way, 2 different people from the Geek Squad took a look at the laptop and didn't know what to do with it. It seems that the tech support team, either doesn't want to do the job that they are being paid to do, or that they just don't know what to do. My brother also received a message that his appointment was cancelled, which is not true, because he showed up for the appointment. They just couldn't install the upgrade. These employees need proper training! Products used:Tech Support Service Value

“Bad company”

Company suppose to get signature for item being delivered doesn't follow it and item is missing and won't refund me after they said multiple times they would.go deal with a more reputable company. Tip for consumers:Company service horrible! Service Value Shipping Quality

“Never gonna buy again from here”

We spent one hour and six minutes resolving a charge for an item we never received from Best Buy. We were frequently informed that we needed to wait for various procedures, received inconsistent responses, etc. They were unable to send us a confirmation email to reassure us that this had all happened. Service Value Quality

“Best Buy Will Use You”

I bought a computer at Best Buy and in December of 2023 I found out they had billed a renewal fee. I called the Geek Squad and canceled it and the guy told me he had it canceled and a refund would be coming soon. I have been calling for 4 months and still nothing. They called me a liar about calling in December and I ended up paying a prorated amount. I will never shop here again. Tip for consumers:Don’t buy anything from their store. They will find something to charge you for and rip you off. Service

“Best Buy Boycott”

I ordered a "Geek Squad" refurb Xbox Series S from Best buy. When I received it, it was missing the battery pack AND I was sent the wrong charge cord without the AC wall plug. It uses the USB mini, NOT THE USB-C. After an hour plus going back and forth with online chat customer service, online Geek Squad, to which both just ended the chat without warning. To talking to someone at the call answer center. All told me to drive an hour away and return my item for a refund WTF! I ask them to just sent me the battery pack and I'd buy my own charger... No one would listen to reason or even cared. Use Amazon people! Boycott Best Buy! They won't even let you call your local Best Buy store. All calls are routed to a central call center and will not connect you with the local store. Boycott, Boycott! They have even blocked their own site from receiving reviews. "This function is no longer available" SERIOUSLY?! Tip for consumers:That's for the outlet!!

“Never buy appliance from Best Buy again”

We were shopping for a dishwasher and told the salesman that it had to have an open bottom to connect to our floor-mounted water source. He said it absolutely would. It arrived, and it had a closed bottom, so we sent it back. Without our knowledge or consent, they ordered a second one and charged us for it - the exact same one. We called and got customer service in India, where we were passed to 5 different people over the space of 1.5 hours. Finally, we got the right one ordered, but were told we wouldn't get credited for the first one for up to 7 days. All of these were their errors. Why are we made to float them an interest-free loan for a week for their mistakes? We canceled, and will never deal with them again. Service Value Shipping Returns Quality

“Sales associates will blow smoke up your $#*! so be careful.”

I went to Best Buy this evening to purchase a 65" Samsung TV and a laptop. The sales associate sold me a Geek Squad package for $179 and told me and my friend that it would fix anything I purchased for 2 years including the TV and laptop I purchased this evening, for free. I got home I looked at my email I logged in and checked what it said it says I get 20% off of labor but I will have to pay for the parts. So What the hell did I pay for? A membership and I ask for geek squad insurance. My receipt is not legible most of the ink is missing. The sales rep stood there and blew smoke up my $#*!. My friend said so if she drops her laptop are you going to fix it? The sales associate said yeah they're going to replace it for free... Should everybody expect to have lying sales associates Uh just to make a sale.My son told me to look it up because he knew the sales associate was lying. My son is smarter than the Best Buy Associate. Lol Tip for consumers:Do all the associates lie to make a sale because the truth always prevails. People will come back to your store pissed off and it's not going to be a pretty sight. Products used:Something I had no intentions of purchasing but I was lied to so I purchased a damn membership at Best Buy that I wasn't interested in purchasing. Service Value

“Order indefinitely unreceived”

I never received my order that was supposed to be delivered in a few days. I followed up after almost. 2 weeks and saw that someone from Shipt picked up the order to deliver and then canceled it two days later. Absolutely no communication about this from Best Buy. I have done a few chat supports to resolve this and get my order through store pick up and keep being told a later and later timeline for reviving a confirmation email that would allow me to pick up my items in the store. I can't believe they are able to run a "business" like this. Quite honestly it feels like a complete scam at this point. Service Shipping

“The Worst!”

I purchased an open box "excellent" TV that wa listed as being in perfect shape and had it shipped to my house. When it arrived, I took the TV out, put the stand on, sat it on a stand and hooked up all the wires. When I turned the TV on there were lines and color marks all over the TV. Apparently, this "excellent" TV was never even checked by Geek Squad to make sure it actually worked! This doesn't surprise me because when I took it back to my local Best Buy store in White Marsh MD, I found that no one actually WORKS at Best Buy. I wanted to exchange the TV but after waiting for 30 minutes for some help I left along with two other people who were complaining about not getting helped. There were plenty of so-called workers there, but they were just sitting around on their cell phones. I asked the manager to get me some help and he quickly walked away and said he would call someone, but no one ever came to help. I NEVER plan on walking in Best Buy again and with this type of pathetic, lazy, and incompetent service Best Buy probably won't be in business much longer… Products used:None! Value Shipping Returns Quality

“Least than best buy”

I went there today The Albany store. Was greeted by a man named John. He helped me choose a TV for around $2500.00. When it came to pay he told me my check was no good and I had to use another form of payment. I have a checking account just for this purpose. After I said forget it, he was cold and blew me off. I have bought many things at that store and will never go back again. Very bad customer service. Ignorant sales. Tip for consumers:Do yourself a favor and find another store Service Value Shipping Returns Quality

“Do not order your appliances here!”

I wish I could give this a negative rating. TWICE now we have been bamboozled. First we ordered a dishwasher from the outlet, day of delivery we got an email they were coming 12-3.5pm the dishwasher never showed. Call the customer service number "oh sorry geek squad noticed it was broken when it got to the warehouse" Ok thanks for the heads up as we've been waiting! They let us pick out brand new dishwasher of our choice for that same price. Well Bosch was running a promo so we went the best one. Today our Bosch gets deliverd installed a week later, I run the first load luckily I was home because water was pouring out EVERYWHERE. Ope looks like it wasn't sealed properly so bestbuy can come out Wednesday or order a new one. HOW DOES A NEW DISHWASHER come broken. And how does it happen TWICE. Who works in the warehouse that can't handle products properly WTF! And you can't talk to anyone IN store, which is even more frustrating! NEVER AGAIN. Service Value Quality

“Customer service”

This business is so very difficult to converse with for any product questions. Also difficult to speak with a local store directly, everything goes through a call center. After 3 tries today, we will try to avoid Best Buy for all practical purposes. Although they speak English, all 3 were so difficult to understand, it was better to just hang up after 10 minutes of the rhetoric and call in again and see if a different person was understandable. This used to be our main place to go, but not anymore. Products used:None Service

“Excellent Online Shopping”

Ordered a tv online and had it delivered in just 5 days. Excellent customer service. We love our new set and could not be happier. Price was the best we could find anywhere. Thank you Service Value Shipping Returns Quality

“Worst service ever!”

I bought a camera, and a computer for a total of $3,765... to pick up, they tell me that the camera will be ready 6 days later, and that the computer in 1 hour, I decide not to wait and they tell me that I can pick up both at the same day, when the camera was ready, I return again to pick up the camera and the computer, (6 days later, when they tell me it is ready)... and that same day I show up at the store. Miami beach they cancel my computer order... I place the order again I purchase the computer, and they tell me that it will be ready in an hour, (this was already the 9th day after making the first purchase) I go back to the store to pick up the purchases, they tell me that they are not ready yet, I'm leaving again without the money, or my purchases, I return again on the 11th day after my purchase they tell me that they have a problem with the system, they call me the supposed manager of the store, his name is ERIC He tells me that they can't give me the computer but they can give me the camera,... 25 minutes later, I was waiting for an answer, I talk to ERIC again and he already tells me that he is not going to give me the camera either, they call for another person... but no body have ant answer... I was waiting for two weeks for my purchases, I didn't get my money either, we were waiting for 2 hours in the store and when I complain about my case ERIC starts insulting my mom and me, and cancels the Order... ERIC disrespects us and makes xenophobic comments to the point of almost hitting my husband, because he defended us, and when he sees that my mother is recording it, he changes his way of speak...this It also happened to two other groups of people who were in line, they were waiting for their items, they were not delivered either and their orders were canceled too... the worst experience, do not go shopping at that place, the store is located in miami beach you can be attacked physically by ERIC... at this moment I don't have my purchase, or my money back! Service Value Shipping