Is baxterboo.com Legit?

“Expired Treats”

I ordered two bags of Honest Kitchen treats and they were hard as bricks and the expiration date was 5 days away from delivery. This tells me they do not rotate stock and the storage for said treats is very poor. Do not recommend ordering from Baxter Boo Products used:Purchased Honest Kitchen pumpkin treats but was u able to use or return Service Value Shipping Returns Quality

“Sizing and Customer Service”

It seems that each item has a different size chart but that is because Baxter Boo carries different brands and each brand has their own sizing. So people need to measure carefully before ordering. I've been purchasing from Baxter Boo for over 7 years now and I can honestly say that I have never had a negative interaction with customer service. They answer the phone in a reasonable time and are helpful. On the down side, I think their shipping costs are too high! Otherwise, I'm a happy Baxter Boo shopper. Almost forgot…the clothes for dogs are made of quality materials. They will last forever unless you have a dog that likes to tear up clothes. Tip for consumers:The return window Products used:Full refund within 14 days otherwise store credit Service Value Shipping Returns Quality

“Size chart wrong”

Beware of this company. I ordered 2 winter dog jackets for my dogs and used their size chart for measurements. Jackets arrived and were 4 inches too small in chest. I had to spring $13.00 to return them and to date no refund.

“Customer service sucks”

I ordered 2 extra large shirts for my dog based on their convenient sizing chart. One was clearly the correct size as described the other was considerably smaller. I called cust serv. And said I ordered xtra lg and rec'd a sm. I was told to take a pic of size on shirt and sent to supervisor. Thought unusual but took pic which had no size on it but put measuring tape across shirt showing the much smaller measurement of approx sm. To med fit. Never heard back from this company. I feel I was being patronized as they new their products had no sizes on them and this was their way to tell me... prove it was a size small. I ordered based on size chart. I am livid with the lack of respect or care given to customers. Great products, speedy shipping and disgusting customer service. I will donate the size small shirt to an animal shelter and never order from Baxter Boo again. Order #*******

“Always outstanding”

I've been ordered doggie things from them for about 3 years. Great return policy. Awesome products. Things delivered on time or early. If you're looking for cute stuff for s pretty reasonable price, I highly recommend them.

“I love the handmade dog sweaters”

I have bout 3 handmade dog sweaters from Baxter boo & each one looks amazing on my dog. 2 sweaters were fair idle & I have gotten a ton of compliments every time my pup were them. I dont understand the bad reviews. Only thing was that there wasn't a hole for the harness, but I easily formed a hole & sewed an open circle w/ matching yarn.

“Fraud”

Beware of this company! I have ordered 3 different items in attempts to get a shirt that fit for a costume. 1 of them I ordered with out assistance. I indeed measured my dog, but, item had to be cut off him with scissors. I contacted customer service, giving them the measurements. He recommended 2 other tops to try in my dogs "size" (ha!) Not even close. The return policy is 14 days after order is placed, not when order arrives. It takes 2 weeks to arrive. I guess this is their way of not having to be responsible. Sure, I could have paid return shipping and gotten a store credit, but, clearly the sizes are not even close to being accurate, and I'd have to pay shipping (again) to get new items to me. Lesson learned. Bottom line, their sizing is not even close to being accurate, their customer service is a scam. Beware of this company. This company is why people order from Amazon.

“Review refused”

Here is my review Baxter Boo asked me for regarding a product bought. The said they would not publish unless I changed it. I could change it to say to date I have not received any credit or refund. Don't trust size charts Had to return for only a credit. I measured my dog per the guidelines on the product page, double checked it. Even ordered up a size because he was borderline. Shirt came and was so was so small it wouldn't go over dog's head. There was a tag on shirt with a completely different size chart then given on product page. Would only let me return for credit. Watch out for false sizing/advertising! Tip for consumers:Just don’t. Products used:I Service Value Shipping Returns Quality

“Don't Be Mislead by Negative Reviews”

I received my order and found all items were wrong because of MY error. After reading some of the negative reviews I got nervous about my return but nothing written was true of my experience. I sent the items back, with tags and within the time frame set forth by them. My return was processed in a timely manner and with no hassle. BTW, I found the prices and selections more than reasonable and the quality was great. Next time I won't use harness measurements to order a collar! Products used:None by my error, reordering. Service Value Shipping Returns Quality

“Fraud misadvertising”

Warning do not buy from this company they have many bad reviews from better business bureau and this site they are advertising 20% off and free shipping. They only offer free shipping if you buy 49.00 off of product. Also 20% off is no where to be found. I DONT buy from this store anymore. Tip for consumers:Warning do not buy from this company they have many bad reviews from better business bureau and this site they are advertising 20% off and free shipping. They only offer free shipping if you buy 49.00 off of product. also 20% off is no where to be found. I DONT buy from this store anymore. Service Value Shipping Returns Quality

“Amazing company!”

I was turned on to this company via my pet friend, and I wish I had known about them sooner. Wow! Their customer service is stellar, their product selection is out of this world and the quality is outstanding! Move over, Chewy, Baxter Boo is here! Service Value Shipping Quality

“Poor return policy”

I will NEVER buy another thing from this place. Terrible return policy. It states on the phone recording that u can return up to a year. What they DO NOT tell u is that u must have the tags. All I did was try two sweaters on my dog, & because I threw out the tags, they won't even give me a store credit. These items were NEVER WORN, only tried on. I learned my lesson.

“Highline Fleece for dogs is excellent fit and quality”

My experience with BaxterBoo has been great. I ordered one size 22 Highline Fleece coats for dogs last year, measured as the site instructs, and the product was a perfect fit for my bulldog/boxer mix. The quality and look was perfect. Much better than anything in the stores both price and quality wise. This year I ordered the same product, Highline Fleece, for my other three dogs and the fleece were again perfect fits. My dogs love them. This product was just what I was looking for to keep my dogs warm inside the house. They are inside dogs, of course, and this fleece is just right. I can't speak to customer service as I have not had to return anything. The price is perfect and the discounts given make the whole experience great for me.

“Never again.”

Waited over 3 weeks for rx dog food. They just entered into an agreement with some sort of distribution company. Baxter boo has no idea how it works. Conflicting messages from everyone. I feel bad for the customer service people on the phone, cuz I believe they are not well trained, or told what is going on. The manager Alex does not want to be disturbed and is not responsive to request for information. I was sent two requests to complete reviews for the company before I had ever gotten the product. I ended up just canceling the order out of abject frustration. I do not recommend them in the least. Service

“Horrible customer No service!”

Guy named Alex says he is the top dog and then transfers you to "manager" Josh who never returns voicemails. I wished I had seen these reviews because the same happened to me. The order doesn't arrive until the 14 days are passed and then you never get your refund. Extremely rude on the phone (Alex), so I will never give another dollar to this company and let all my friends know as well. (20k followers on Instagram) Give them credit they got the name right Baxter Boo as in no good.

“Ok quality. Terrible return policy”

I used their guide to measure my dog before I hit the purchase button and it was still way too big. It took quite a while to get here too. Almost three weeks. I'm fairly forgiving on this since Covid has put a wrench in many areas of shipping. But the long wait combined with the poor customer service. Leaves me feeling frustrated. My husband accidentally threw away the tag, but I have the original bag it came in. I was told no return OR exchange. PERIOD. Without the tag. The coat has not been worn by my dog (only to try it on) I don't want my money back. I simply want a coat that fits my pup. I ultimately decided to buy a dog coat from LLBEAN. Same price. And they have an excellent return policy. Also, the coat itself (from BaxterBoo) was ok. Quality was middle of the road, but the color of the coat in person looked nothing like the color online. Tip for consumers:Consider going to another site.. a good return policy is important.. especially when buying things for your pet Products used:Nothing..dog coat was too big Service Value Shipping Returns Quality

“Never again!”

Purchased a dog harness (sz med) that did not fit my Lhasa Apso. RETURNED harness over 5 wks. Ago to exchange for size large. Still have not heard anything! This is the first and LAST purchase from this company! Should have read all the negative reviews before ordering!

“Won't Honor own Gift Cerfiticate”

I bought an item in 2016 (doggles) had to return them for some reason (did an insured return) and was emailed a gift certificate, without an expiration date. At some point a couple years ago found the paperwork and tried to order something, but my signon was no longer valid. Put the paperwork away and then this week came across it again. Had timme to actually call and explain that I couldn't sign in. The gal on the phone (Meli) was nice she finally found me once I gave her the gift certifcate # and then she could find my email etc. Long story short her mgr Elaine says that they can no longer honor it bacause it has been inactivated. I don't think this is right, thry refuse to refund me, force me to take a gift certificate and then when I finally want to use they say its no good. If they are going to expire you should put a date on them, then maybe I would have done something about it the last time I came across the paperwork. They wanted to offer me 20% off a purchsase, but why would I even want to shop with them again. No Thanks, rather just use Amazon Tip for consumers:Bought Doggles, had to return one pair. They would only give me a gift certificate for the return, they wouldn't give you your monley back. Now they won't honor the gift certificate, saying has been to long and inactive. If that is the case, should put expiry date on the GC Products used:Bought Doggles, had to return one pair. They would only give me a gift certificate for the return, they wouldn't give you your monley back. Now they won't honor the gift certificate, saying has been to long and inactive. If that is the case, should put expiry date on the GC Service Shipping Returns

“Buyer Beware”

I bought a coat for my dog (Shih Tzu) Saturday I got it and the measurements they gave were 4" smaller than the actual measurements so the coat was way to big. I called and Alex had me email pictures with a measuring tape to show the coat was 24" chest and not 20" that they said it was. Alex told me to call Monday when the manager would be in, I did and Alex said to call Tuesday that the manager wasn't in. So I called Tuesday for about an hour and they would not answer the phone. I emailed and asked why they wouldn't answer my calls they emailed back to say they were busy with other customers and they would get back to me which they never did so I emailed again an hour later and they said they would email me a return label. I won't send it back because I don't trust them to refund me. Don't trust this place you will be sorry. Look online and you'll find they are overpriced also.

“Great Service”

I placed my first order with this wonderful website. It was easy to shop on. The best part is what I purchased was a savings of 9.00 over Chewy. Their packaging was great and it arrived very fast. Tip for consumers:Fast service, great prices. Products used:dog shampoo and conditioner Service Value Shipping Quality

“Just got my order”

Everything was great except one item too small but my fault for not looking at the size chart on how it fit. Prices very reasonable and product of good quality. Very satisfied and would recommend.

“0 stars”

If I could give this "business" 0 stars I would as they don't even deserve one star. Their customer service is condescending and ignorant. Only order from here if you want to be treated like sh*t

“DO NOT BUY FROM BaxterBoo! EVER!”

My dog's toy lasted 4 - FOUR - days and when I contacted BaxterBoo, they told me, and I quote, that 'their toys weren't meant for chewing'. Of course that is not noted anywhere on the site. So, um, what exactly IS a dog supposed to do with a toy that looks rugged? LOOK AT IT? When I requested a refund, they instead gave me a GIFT CERTIFICATE, as IF I would ever buy from them again. SO, if you are trying to decide, buy from Amazon, and DO NOT ever buy from this horrid company.

“Terrible customer service. Same guy always answers the phone and he's terrible.”

69 reviews 10 photos Share review Embed review Edit review 1.0 star rating 4/3/2018 Items look so cute but the quality when it arrives is not there. I buy so many dog clothes from Amazon, Chuey, Petco and Petsmart as well as Etsy boutiques. I know how to measure a dog and these items listed measurements that are not accurate. Worst customer service ever. There is one guy that answers the phone each time and has the worst phone personality. I had a problem ordering as their website kept rejecting my order and giving me error codes. I had to do my order over and over and Mr. No customer service would just say sorry our system says the security code is wrong. I actually got my bank on the phone and they verified it was his company rejecting the sale and my card was perfect. They offered to speak to him and he had no interest. I should have walked away then, but silly me used another card and did the order again with no help from him. Then the order arrives and items did not fit and not even close to stated measurements. I get the same guy and this time he said they would measure the dresses when I sent them back and decide if they didn't fit. How shady. He then mumbled stuff about the sizing doesn't really have to fit to be accurate. Seriously. If you have a 23" waist and the pant says 23" waist it needs to fit. There isn't excuses. I would never buy from them again. There are so many options out there I would advise that you stick with a customer friendly company.

“***AVOID***WORST ONLINE STORE EVER”

***AVOID***WORST ONLINE STORE EVER. TERRIBLE CUSTOMER SERVICE, HORRIBLE RETURN POLICY. They sized their life preservers for dogs giving breeds... I had both of the breeds listed, both arrived too large, It was not their fault. A cot bed that skidded across the porch when my 15lb dog tried to get on, told that is not a defect I can put a pad under the cot. NO REFUND. AND IT NEVER SAID THAT BEFORE I PAID. Just getting this bad news took 4 emails and 6 calls. This is a rinky dink little business. EVERYTHING they sell is on ebay and amazon or Overstock and cheaper. They could not care less that I was unhappy. Avoid Avoid Avoid AVOID!