Is alphaflightguru.com Legit?

What a horrible company ALPHA FLIGHT GURU is .Stay away Don't use them at any cost.I've been trying to get my money back since 2020. 😩 still no joy and what's worse they are not responding to my emails 😕 or phone calls 😕 Looks like they've gone bust . A warning of some sort would have been nice.Watch out as they will most probably start up another company🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

We had used AFG with success, but that was years ago. We recently had confirmed reservations with 'e' tickets issued by AFG, also identified on the Airlines website. All good, until two weeks out from departure when we tried to confirm the arrival time at the final destination. Our flight number was not listed on the Airline website. Emails galore, to AFG in the first instance then to the Airline. Could not find one workable address or telephone number for AFG - stress level was rising. Finally went to an international airport to discuss with the Airline, this was now one week out from departure overseas. Absolute confusion at the Airline departure point desk, albeit a week before the recognised flight. After a two hour discussion with the local Airline manager, intense search on the Airline's own computer system, no specific flight reservations were recorded, although the 'e' ticket numbers were found. Advised to contact the Airlines international office in their home Asian country. After another couple of hours, talking to someone with English as a second language, who was very patient by the way, we finally managed to get agreement to at least some relief, insofar as redeem the credit. AFG must be out of business - disappointing that they didn't bother to advise any customers for whom they had an obligation. We have received not one response from AFG.

Only three weeks ago, I was promised a refund for some flights I had booked which were cancelled by the Singapore Airlines (SQ) just 36 hours before we were due to fly Melbourne to Zurich. It appears Alpha Flight Guru's practice of buying other people's reward points and then using them to book flights for another person has finally been rumbled, at least by SQ who told me it was an illegal practice. Now AFG's website is down, my contact, Sheena Wilson, has gone underground, both of her emails bouncing back and Customer Service numbers not connecting. Beware!!!!!

Cris booked great flights for me with plenty of time between them so I didn't have to worry about transfers. Coming back through Chicago saved about 8 hours flying time although O'Hara was an absolute nightmare. Security check took over a hour, again I was glad I had plenty of time before the next flight.Cris also took care of my meal updates, as I changed my mind several times. All in all, a great experience, especially with sn e-ticket 8

Had a booking to New York in 2020 had to cancel due to Covid 19 got a credit for the flights we spent $12000 for the flight and also lost over $2000 for hotels that were not refunded. Decided to fly to San Francisco next year told we needed to pay an additional $9300 as well as our credit. Checking with Singapore Airlines we could have booked Business Class return for $8135 return per Passenger including fly buys and status credits. We payed around $4000 more than if we booked with the airline directly totally ripped off.

DO NOT USE THIS COMPANY. THEY ARE AN ILLEGAL OPERATION.We used Alpha Flight Guru in the past with success so decided to use them again. Then COVID hit. They refused to refund our money, which the airlines were offering. They only offered a credit. We are now trying to use our credit which expires 30 June 2023. Now emails bounce back, website down, our consultant is not returning my many messages. Do yourself a favour and pay a little bit more through an airline or official travel agent. When we first booked with them they were known as Alpha Flight Guru and then changed their name to Booking Vault. I wont be surprised if they pop up in the future under a another name. BEWARE. I do believe in Karma.

We booked our flights to Germany one year ago, but due to the pandemic the flights got cancelled. After receiving our vaccinations we are now ready to rebook our flights and to apply our credits from the cancelled flights.Yury from Alpha Flight Guru provided us with outstanding support, he organized our travels quickly, found great rates and he was very responsive in his communication. Thank you!!!

This is the second time I have used Alpha Flight Guru to book Business Class International flights. Once again, had the pleasure of working with Roman, who was responsive, efficient, and thorough in booking our flights. He presented options, allowing us to chose which best met our needs, and various price structures all within our budget.I have already referred several friends to Roman, and know one of them has already used this agency. Thanks, until a future flight!

Robert has been my travel agent for several years and I have trusted him to handle many trips. I find him efficient and conscientious as well as fast. He is always willing to do a bit extra to make sure he gets it correct. I never use any other agency when I travel overseas despite being in different countries. I thoroughly recommend.

Our consultant was Monica Young, a very friendly and competent lady. She went to great lengths to get us a very satisfactory package. My business class fare was about 25% less than the airline advertised price. She also placed my daughter, who was traveling economy class on the same flight at a reduced rate. All in all, a very satisfactory experience. Thank you very much.

Alpha Flight Guru are holding a credit with Thai Airways for us (because of COVID). We want to use that now. AFG are not responding to phone calls and are not replying to email messages. We are forced to conclude that that AFG do not wish to reply because something has happened to our credit. I would be wary dealing with them as they appear to be an unprofessional outfit. We have no choice but to seek legal redress for what is legally ours. Martin Watkins Perth Australia

Booked business flights for May this year Los Angeles to Australia and because current conditions unable to travel. After much fighting received a future credit. BE AWARE THEY DO NOT OFFER CASH REFUNDS ONY CREDITS. Would have thought because of current world traveling conditions a refund would have been issued but not the case. Read terms and conditions carefully before booking.

I was taken care of by Gary: not only did he provide excellent service, he also helped us immensely in a tough situation. We were trying to get a student back into the US amidst the corona virus crisis: not only was Gary able to find us a secure flight within minutes (at a great price), he also waived his own commission given the situation. We cannot thank Gary and AFG for this generosity, and we will definitely be back for more service. Thanks! :)

Mason Hill was extremely diligent about finding the best fares for us.He was available at all times to answer our questions.I have used many other business consolidators in the past.His service was by far the most efficient we have hadWill be looking to book future trips with him

I've used AFG twice in the last 13 months - both times I was assisted by Paul Amit. What a star. Both trips were under adverse circumstance (the latest getting back into Australia with new COVID limitations). Paul was responsive every step of the way. We trusted him and he delivered. Not an easy time for international travel......but Paul was efficient and able to get us home!!

It is not very often to receive courteous service from any company these days. Different experience with Alpha Flight Guru, especially Mr. David Castro. He was not only extremely helpful, patient and knowledgable with me and made it a pleasure for me to deal with him to make my reservation to Europe in May. I call it true customer service and Mr. Castro should be recommended for his excellent service. Thank you. Angelika Cole

We had an excellent experience during the process of buying airline tickets, to fly to Italy. Everyone was courteous, knowledgeable and patient. I already recommenced a friend to check ticket with them, to go to Brasil. We had a little glitch with the credit card, however, they were clear and what we needed to do, and when done, everything worked out beautifully

Last year I booked a round trip with the help of Robert. Because of Covid I was unable to use the return flights, but am hoping to use them this fall. In addition I want my flights to be co-ordinated with a friend‘s who will be joining me this summer. This was a complicated process which was handled very patiently and professionally by Robert who also kept me well informed throughout. I will recommend this service to all my traveling friends!

Been using AFG since 2015 and always got excellent service. Starting to travel again this year after staying put through the height of Covid-19. Booked flights to Iceland and France for Spring, and flights to Germany and Poland for Fall. Michael Ostia did an amazing job in getting me the flights I want and also using my credit from Lufthansa. Thank you, Michael!

Beware Alpha Flight Guru! I recently booked a business class flight through AFG on Delta Airlines. Delta cancelled the return flight from Norway with no possible substitution. Although Delta contacted me about a refund that would be processed through AFG, AFG has completely refused to consider a refund on a cancelled flight. Their only option is travel credit, and who know when international travel will be safe? Cook Travel, another aggregator, says their policy would be to process a full refund if the airline cancelled the flight.Marilyn Rymer, MD

“Cheapest Fare and excellent service”

Very professional, prompt and good take care of my requirements. I booked business class flight three times and got them perfect every time.