Is ajio.com Legit?

When I arrive the product the color is different from the image shown in image Even when I try to return the product ajio cancel my request more than 3 time it was very frustrating.. The customer care is also not useful when I try to call on ajio for complain call is not receive near about 4-5 time i called them in a day.. Even I text them.. But it's useless..

Worst service ever, most worst customer care and ajio service, the team has cancelled my prepaid order without asking me. Refund is also still not provided. It's ₹3995.42. I have ordered the product last month, it's been 15+ days as of now they haven't updated anything about cancellation on order page and made me frustrated, I ordered this for my work as a mua, the team has sold my product to someone else and it's out of stock till date. I haven't received my refund as well from ajio. When I called customer care they made me wait on call for 30 mins on hold, I have held up after 30 mins + on frustration on waiting . I wish ajio should reject those poor team of customer care and seller for this huge mistake. I'll be surly suing this team for braking me mentally and taking my money, such a fraud people who is 3rd party worker of ajio.com.my order id : FN9097501784

I ordered a Marc Jacob's wallet worth Rs 15000 and I received a Kenzo shirt instead. Instead of helping me the customer care is asking me to share proof. Even this I've uploaded multiple times still nobody has come to collect my return. I am thoroughly disgusted by their lack of ethics and professionalism

First order on ajio was damaged and asked to exchange for the better but second product was also damaged... It happened to 3 of my purchase... The customer care also not responding properly nor providing higher manager contact... Very hopeless now a days, still my issue is not sorted out

I placed an order for a dress material, what I received was a different color.I was asked to write to customercare for return.I have wrote nearly 10 Emails with all pictures of the dress materil and the polly bag coversbut still i have been asked to send different pictures.Please ensure you dont buy from Ajioor be satisfied with what gets delivered dont eevr try to return .Their customer service is HORRIBLE

The AJIO app is the worst application I’ve ever used. I got a product without AJIO poly bag and without tags. Inspite of repeated calls and complaints at customer care no resolution. I just wanted to return it and get the product picked up. Repeated mails and uploaded pictures of the product but the delivery boy repeatedly refused to pick up the product without tags. I faced so much harassment from delivery boy, customer care . They lodged complaint every time but close the complaint without resolution. Nobody’s there to resolve anything.

I bought NAVI women jeans 28 size. They sent me 31 size. I complaint it to customer and I was asked to sent all the picture they required. After sr fing back and forth email. At last they said they cannot do anything. The last time I told their supervisor I had enough it's not about the money it's how you run a business it's a rip off. Then from no where they sent someone to pick up the stuff but the damage is done from the time I spent e-mailing back and back including phone calls.

After placing the order they take one month time min to deliver.. It's never ending. Pathetic customer service. Never bothered about customer.at time of purchase they give one delivery date which they keep pushing

So far amongst all the big companies in ecommerce ajio is the worst and parhetic company. They blocked account as there are more returns. No warning, no email no response and just blocked out us.

Fake Ajio please don't get trapped in Ajio they are providing pathetic products with no resolution. There has been issues with few of the returns made through Ajio, wheredelivery agency Shadowfax is denying to pick up the delivery productsdespite having the issues with the products mentioned below -1 - Return ID - RT161857964 - Original Product received was damaged -at the time of pickup delivery boy refused to pick up the productstating that the item is defective and cannot be taken back.2 - Return ID - RT161763693 - Original product received was notlooking good at me, hence raised a return, however delivery boy wasasking for the bottom even though it was not a part of thedescription, and asked to select the wrong item shipped so I raisedthe pickup selecting the same reason however its been put on HOLD. Now when the pickup agent have picked up the product still not marked as picked up3 - Return ID - RT161747335 - Return was created due to the qualityissue, delivery boy picked up the wrong product which was under returnRT161690676 now, we are unable to return the product of RT161690676due to mismatch in the image. - NEED THE RESOLUTION ON THISThe call center representative is disconnecting the calls. Also I was expected to get a resolution by 24 hours and now it is 48 hours however no calls no response received”

Negative Experience - Avoid AJIO!My recent encounter with AJIO was less than satisfactory. After placing an order with high hopes of receiving the exact item I had purchased, I was disappointed to find that what arrived was completely different. Seeking resolution, I reached out to their customer support, only to be met with unprofessionalism and a lack of understanding.The customer support team at AJIO seemed more interested in proving themselves right rather than addressing my concerns. Their dismissive attitude and lack of empathy left me feeling frustrated and unheard. It was a frustrating experience, to say the least.In my opinion, the level of customer service provided by AJIO falls far below acceptable standards. As a result of this experience, I have made the decision to no longer support their business. I would caution others to think twice before making a purchase from AJIO, unless they are willing to risk receiving the wrong product and being blamed for it.

Firstly, the image and the description on ajio showed pallazo pants whereas these are kurti pants or leggings.Secondly, my items were returnable. As mentioned in my previous mails and the proof and images shared, nowhere in the terms and conditions of the product or the coupon I availed does it say that I cannot return these items.Thirdly my products came without tags which might as well mean that they are used products.Fourthly nobody is coming to pick up the items for exchange and I am assuming that even exchange for the size has been halted for me for some reason.So I conclusion, I have products which don't fit me but I can't exchange them. I have products which I don't like but I can't return them and I have products which are absolutely different from what is promised but I still can't return them. I have wasted my money on this website.I cannot reach any customer care regarding any of these issues. I was an avid ajio user but now this platform feels like a fraud and I am never going to buy from here and I will make sure to spread the word so that others don't fall for this scam.

I wish I could have given negative rating … such bad experience with customer care.. only reply with automated message.. I requested for my refund also provided them bank statement but no proper response.. don’t shop through Ajio they are fraud ..

Worst app they disconnect the call when you call on customer support. I made a online payment for my product I cancelled the few products from them. They did not return my money yet it was about 3000 . They just send you a mail that the refund has been done. I asked my bank they said they have not receive the refund. DO NOT ORDER FROM THIS APP.

Absolutely worse service, I don’t say this very easily. Their customer service is absolutely so bad it’s very frustrating to the point where you feel like you’re chatting with an AI before you even say something they will automatically reply a scripted line without any conversation. I have placed a return request which was cancelled without my knowledge and it was so frustrating to go ahead and apply for a request once again and their customer service is so confusing and very inexperienced.

I ordered 3 shorts of TBASE brand in one go and they delivered only 1 short.One the top of courier packet it says 3 product inside and when I open found only 1 product. I raised a complaint (COM00079845077) with AJIO, explained all these shared photos of packet as well. I kept following up with their customer care of many days and After multiple even multiple followups and after sharing evidence as well, They are not ready to accept that they have sent only 1. I don’t know what else I need to proof their delivery issue.I am blocking AJIO and raising this with consumer court. But writing this detailed review so that other consumers are not caught up in the trap buying products from AJIO. They shows offers and create trap I believe. Pathetic support and product delivery experience.

Ajio is really a disappointment!First they will send you Wong product and deny to pay you back in your account. They retain your money in wallets. Customer support supervisor team was rude in tone, I was assured of refunding my amount back to account and later denied saying I was given wrong information. Call was disconnected without solving my problem.Worst shopping app ever.Order Id : FN5973500178

Worst experience with ajio return, deliver the damage product and to much long process for return damage product deliver by ajio end .. and ajio team not supported

1st time ordered on ajio. Snitch shirt. Complete colour difference. What shown and delivered there is a complete colour difference.

Ajio,deals in fashion and accessories there products are good,and offers so many alluring offers, schemes, discount etc , but so many times I feel that products which are available at a huge discount are expired,damaged one.They never mentioned about date of manufacturing and expiry. That is not good thing.products life is very less. So would like to say don't cheat your customers.🙏

“Mia committed of delivery date”

I had made an order for shoes while ordering the app showed a deliver date of 19 Oct 23 and after payment I received a different promise delivery date of 21 oct. It is complete Miss commitment and fraud with consumers. I would request consumer not to order any urgent product from Ajio app as they are frauding customer this way.

“Unable to return.”

My order no FN*******060 where i had ordered a black T.Shirt. They delivered a very different white one. I asked to return and replace. But they have been dodging saying they need to verify and investigate how such a mistake happened! That is their internal problem but they want the customer to wait till they find out how this happened! Seems to be just an excuse. It's sad because some of their products are good. The only thing is their customer service sucks. If you get the right product the first time then good. But if you need to return it or exchange it then it will not happen. Products used:T.Shirt Service Value Shipping Returns Quality

“Worst service of ajio.com”

Very worst experience shopping on AJIO.COM, I insists and request the people to never shop with ajio because 1. They never deliver in time 2. They don't allow us to cancel the delayed shipment. 3. I booked the shoe on 5th Aug but the date of delivery changed 4times but not delivered even after 18 days 4. Even after raising the complaint they ask us to wait for one week time to deliver 5. Poor customer care response I suggest the people not to shop on ajio.com it's waste of money, time and loss of patience I wish to give 0 rating in all but option is not there Thank you Tip for consumers:Never use ajio.com for shopping Products used:Shoes Service Value Shipping Returns Quality

“FRAUD CHEAT SCAMSTERS”

They are fraud. They send you wrong products and refused to return stating they sent the right product. Their customer care is pathetic and has no respect for customer. No matter how you explain your problem they will keep on repeating the same thing just like a machine answering your call. Do not buy from this website. Products used:Dress Service Value Shipping Returns Quality

“AJIo sends wrong substandard shoe and later refuses refund claiming it to be non AJIo”

I had ordered adidas shoe from AJIo luxe website and they sent totally different substandard shoe. Claimed refund as wrong product. Week later they mail me to tell that refund cannot be done as it failed quality check and was found to be a non AJIo product. I had called customer care multiple times as well as their grievance officer but all in vain. Even in national consumer helpline problem wasn't solved. Now the consumer court is the final option. Beware of this website.total fraud. Products used:None Service Value Shipping Returns Quality

“Bad quality Puma Shoe from Ajio”

Please don't buy Puma Shoes from Ajio as they are cheating by sending very poor quality shoes. Shoe sole come out separately in few days and when I contacted for warranty they ask to contact Puma and Puma ask to contact Ajio. Both are playing. My contact *******034

“I am disappointed with their service”

I recently ordered a shoes pair from AJIO and I got disappointed with their service. The shoes was of very low quality. The sole was hard enough to pain the heel. I don't recommend to buy from them. 2 stars! Service Value Shipping Returns Quality

“I recently purchased a t shirt”

I recently purchased a t shirt from Ajio and the shirt I received was of third class quality. It's stuff was not good and it's threads was already loose. I don't recommend anyone to purchase from them.

“No Refund after they send wrong item.”

I have been a regulr customer of Ajio for few months. But lately, they sent me a complete wrong product. I tried to return multiple times but failed. I raised complaint also. Every time, they mentioned they have done the correct delivery. Please be aware of this web app. Looks like, once, you get a wrong product, just forget of returing or getting refund.

“Fraud website third class”

They doing only fraud They didn't send my product and saying we have successfully delivered and as it's a prepaid product they neither delivered product nor refunded my money fake fake fake fake company just like 3rd class website who just taking money from innocent people

“Ajio -a total disappointment”

There is not a bigger cheat than Ajio. They simply want to mint money out of you without any customer service. They are big cheats. I ordered products worth rs 5000 but they delivered part of thd order and said the order has been delivered. I dont know if they didn't send or the deljvery boy goofed up but even after repeatedly saying that the product was nit delivered they closed the complaint. Donot ever buy from this site... Products used:None Service Value Shipping Returns Quality

“Worst experience”

They delivered defective product upon requesting and sending email also they didn't take it back I won't recommend anyone to shop with Ajio Poor services Service

“Ajio need to improve on refund process”

Even after multiple emails and multiple calls, I did not get the refund of the items I have already returned. Also, th e items are showing as return cancelled. There in no sync between the company that pickups the items and ajio. Would not recommend to buy stuff from ajio because of kiosk in refund process Tip for consumers:Even after multiple emails and multiple calls, I did not get the refund of the items I have already returned. Also, th e items are showing as return cancelled. There in no sync between the company that pickups the items and ajio. Would not recommend to buy stuff from ajio because of kiosk in refund process Products used:Girl dress Service Value Shipping Returns Quality

“WORST, SPAM, FRAUD, CHEAT website”

Ajio is the worst and spam platform for online shopping with pathetic & useless customer service. Because even if once your delivery or pickup get stuck due to any reason they won't be able to resolve the issue. They will keep on giving excuses and you will lose your money. Ajio will never call back for any update, you have to chase them each and every time. It's been more than 2 months since my return pickup is pending. Whenever I call they give new excuses. Order ID - FL*******063 Service Value Shipping Returns Quality

“Very worst experience! Highly donot recommend shopping on Ajio”

I've ordered 2 separate packs of briefs from Ajio and received the orders. In the first order I had received the briefs with wrong size and wrong colour. In the second order I had received only one brief in a pack of 2. Called the customer care nearly 5 times. Each time I've waited for half an hour for them to pick the call. I've got no resolution from them and 3 of them had abruptly cut the call without intimation and 1 asked to hold and went away. I've waited on the call for another 20 minutes. Such a worst experience. I personally don't recommend this unprofessional site to buy anything from them. Founder being a top class business magnate but having a pathetic ecommerce store. Order id#: FL*******442

“Product missing in the package.”

One of the worst experiences I have ever had with the Ajio. That product is missing and they haven't delivered the product and haven't investigated on my issue and initiated refund also,

“Received item not ordered from AJIO APP”

I received 2 pairs of sandals instead i ordered 2 pairs of Kurtis set.And they are not providing the reason or solution for this. They are simply cut my phone calls to customer care. I ordered items for a marriage function which is near to the dates i received those fake items..

“Shoes”

This is shoes who i brought by in this site. I fell very easy by wearing it. By wearing it i can run with great speed. I love this product. Whenever i wear this i look as as a hero. I very lucky for this product. This shoes shifted on time. Thank you.

“Hidden AJIO Convenience charges for COD and Platform charges”

AJIO Convenience charges for COD and Platform charges are outright ripoff. Bad idea to lynch customer with hidden back-loaded costs. Forums are already abuzz with AJIO slapping last moment hidden costs

“Worst experience”

I am Amarnath, I have done order return pickup to collect AJIO application 3 times, but still not picked, it is postponing every time, not given proper response, it is the worst experience in my life, i will not go to again this app, Order ID: FN*******636. Tip for consumers:In my life again i will not purchase any thing to this AJIO App. Products used:Shoes Service Value Shipping Returns Quality

“Very disappointed”

I have order the above dress and then initiated the return but somehow due to mistake of delivery guy he press wrong button and it was canceled then he told me to call customer care and initiate the return again but am trying to call customer care from last week but no response.

“Worst service”

Worst Service. Products are good but the service is very very poor. Without service we cant ahead for products I had a very bad experience with Ajio, actually I had place multiple orders with Ajio one of the product I thought to return and initiated return the agent who came for return pickup picked the order and he didn't scan the product so I asked him that he is why is he not scanning the tag, because I'm aware that once they scan the tag we will get update that product is picked and refund will be initiated, that agent said he will do it later and went away so I called support and informed them they said they will help on refund its been months and my refund is still not posted, The refund amount is only 1000rs don't know why ajio is not able to refund my single one thousand rupee and loose such a valuable customer, i had placed 100s of orders since years, even their service is too worst support agent are not trained/educated well they don't even have any surveys or feedbacks. Over all I can give 0.1 out of 10 star rating. Tip for consumers:Don't buy from Ajio they will not give refund and don't value their customers. Products used:clothing Service Value Shipping Returns Quality

“Feedback”

Dear team I am really disappointed with your staff how is possible that everytime I order sometimes is defected always i m really sorry to say this Laptop bag defected Shoes chipped Again one more shoes chipped What i m expecting from u guys just good stuff please arrange call back i m very upset

“Product ordered on 17th nov not yet received & no update from customer care as well”

I had ordered a product on 17th Nov & still not got the product. Raised a complaint on 6th dec & they said will be solved by13th dec. Still no resolution they closed the complaint saying resolved. I raised another complaint on 29th dec & that was closed again on 3rd Jan saying resolved. I called their customer care no response. I waited for almost 15 mins on the line with no one to talk to. Now i still dont have the product & i have paid for it almost 1 & half months ago :( . Really frustrating. No one even called from Ajio to check on my issue... complaint #s COM*******350 / COM*******828

“Cotton Kurti”

I bought Kurti from this website. It was super and it fits me well. Price is so affordable.And they delivered before time.