Is aerosoft.com Legit?

I have successfully reported malicious/pirated versions of one of their games to them and have received nothing in return, even though they state on their Steam game pages that they will provide compensation.

Ordered in March 2021 a Honeycomb yoke and quadrant that were both out of stock (Alpha + Bravo) the communication was great all along, i received updates about the delivery time frame often enough. I received the yoke the next month, perfectly packed working great, at the best price you could find. Now about the quadrant, due to electronic components shortage, they would not be able to deliver on time, i asked for a refund, and got refunded the next day without any problem. How can they have so many bad review about customer service? I give them 5 stars!

To be honest, when I read the negative reviews about Aerosoft GmbH, I was sceptical about ordering. Most of the negative reviews for Aerosoft GmbH were due mainly to software incompatibility problems (which in this case is normal for a number of reasons).So I went ahead and ordered the Honeycomb Bundle (Yoke & Throttle) which was on special with a 30% discount and a few other things, having no idea what to expect.Well, let me tell you...1) The whole shipment arrived within a week (Germany to Greece) as advertised.2) All the items I ordered were factory sealed, unopened, brand spanking new.3) In total, I only paid additional shipping fees of 2 euros for each additional item.In conclusion, I would order from Aerosoft GmbH again. I would recommend to anyone I know, anyone who can hear me, I'll shout it from the roof tops if it helps that they should order from Aerosoft GmbH. P.S If you're planning to buy software, make sure it is compatible with whatever system you're running.Make sure, before you buy, so you won't have to cry and blame others for your problems...Take care and good luck!Hope this helped!

I've never had any problems buying download products here. Their customer service is a good but can be a bit slow to reply at times. I don't have any experience buying box products here.

Got my order within a few days across europe. Cancel another order, got a reply a few hours after, and they sent the money immediately. Will order again.

About costumer support: Fast and nice support. Longest waiting in my case is 30min, lowest is about 5min. They solve my problem fast.About ordering:I ordered box version of one add-on few months ago and I only waited 3 days for it. Big plus.

This company rule just too wildly ordered on July 30 and the package came 4 days and then it's even before time it's good enough not the last time I order in here from and the package was thoroughly protected 5/5 stars for AeroSoft

Aerosofts new 'One' application is not user friendly. As a result I bought an airport for another simulator. Unfortunately no refunds allowed, wasted my money. Last time I will be buying add-ons from Aerosoft.

They make good games, but they are not really playable.I have purchased a lot of games from Aerosoft, because they do make some great game titles, BUT the games and DLC's are often extremely badly optimized and in some instances unplayable. Never expect more than 20 FPS eventhough you have a great gaming PC.If you have purchased a game or DLC that is unplayable or just a utter mess, good luck with getting any help or refunds!What they are best at, is to make you extremely frustrated. So if you enjoy being angry and frustrated, and throwing money out the window, it's perfect for you!OMSI 2 is maybe the worst optimized game i have ever played and it the DLC's are totally overprized due to lack of playability.

I bought the Carenado PA44 awhile back. I have tried installing several times through the Aerosoft installer, and keep getting a symlink error. I looked through the FAQ's and the company seems to be blaming Microsoft's Defender for causing the issue. I turned everything off, it's still not working. They will not issue refund. To be clear, I have spent thousands on MSFS and third party products, am running a brand new RTX gaming rig, and never had this issue before, ergo the installer is the issue. Goodbye Aerosoft.

They are just thieves and cons!. I bought Tram sim Munich which they never sent the key code or any link. After frantically asking for their help.. They ignored my emails and they never refunded back my cash. No one should ever thought of buying their similator.. You will eventually loose your money's.. Be cautious.

I preordered MSFS box edition from Simmarket. Two weeks after release no sign of the product, so I contacted Simmarket and they said Aerosoft was handling everything. I emailed Aerosoft and they said shipping would happen “sometime”. I tried to get them to commit to at least a shipping estimate, and finally told them that either refund me or I will file a dispute with my credit card company…..then silence from Aerosoft. I filed the dispute, and now Simmarket will not let me into my account. Good luck everyone!

XP11: Bought an aircraft. Installed, shows up fine, but also another blank aircraft labeled “not compatible” also shows up. Support says that my purchase comes with 2 files. I only see 1 and when I ask how to separate it, they just reiterate that it comes with 2 files. I explained that I was provided with a link to 1 zip file that unzips into 1 folder and ask how to separate the XP10 version. They just reiterate… 2 files… Brick wall.

Takes 10 years to logon to their website so decided to make a new account and straight away deactivated. Pieces of shet website. After fooling around in the website it’s absolute crap!! Their payment methods are so rubbish. All their instructions are so crap! Everything in the website is so poorly executed! Jfc

I purchased the straw harvest addon for the farming simulator game- BIG mistake. The download worked once, however, only half of the content/mods work...lol.The second mistake I made was contacting tech support.I performed a mountain of my own troubleshooting steps to be asked to perform the exact same steps again. At the same time, Aerosofts tech support decided it would be a great time to close my ticket on the issue- why?- to simply feel fluffy and good about closing a ticket- to bad the issue was never resolved first. Bad Tech support + bad products. This is a warning to all approaches.

TERRIBLE! Avoid them at all cost!I bought a Thrustmaster joystick, paid the full amount and await it (shipping an delivery time was specified “2 to 6 working days”. The ITEM was AVAILABLE, not Any mention to “currently not on stock” or whatever.After 4 days my order was still not elaborated, so I contacted the support and they told me that the ITEM WAS NOT ON STOCK SINCE 1 month and half!!! After my legit protest they cancelled my order, telling that I will receive my MONEY back shortly, but still no reimbursent received AFTER 3 DAYS!!! INCREDIBLE!!! Update: finally after 5 days they refunded me!

Check the Quality of your games before you sell it!I bought Autobahn Polizei Simulator 3 for PlayStation 4 recently for 20€ and I would never give a single cent for that, if I could see how badly this game is made before. I have to throw it out, so it doesn't remind me of my lost 20€.The game has 2008 mobile phone quality. The people are ugly and are not realistic. The controlling is horrible. I will never buy anything from this company again. Biggest shopping mistake ever.

Date of experience: October 24, 2020

Games are unplayable. Full of bugs and crashes. On the road is prime example especially for xbox one. Constantly crashes, trucks flip and fly about in the air and looks like there having seizures, never offer refunds and dont accept the game is trash. Numerous reports to Microsoft and after 9/10 patches to fix the game the only decent thing to come out of it is the radio on and off feature.When contact support there rude and close tickets without giving further help.fabian is the rudest one and likes to give people hassle and rude comments on a Facebook page for the game and then blocks them once he has been rude and dont give people the chance to reply. I haven't been blocked by him myself but know many people who have from the group and witnessesed his rude remarks with screenshot evidence and wants to blame Microsoft for the issues and the xbox when it's down to the devs

Bought a £250 Flight Sim Yoke from them in January. The USB connecter failed in April, buring my fingers in the process. Very slow initial response. First response didn't include any kind of apology. I had To send it back to them in Germany from the UK at my expense for "testing". The same unit came back in the same condition, with a new USB cable. I had to send it back to germany a second time Threatening Legal action before, eventually several weeks later, they sent a new unit. They did refund the cost of sending it back, but no compensation for the time spent dealing with the problem, which is usual in such disputes. They were rude, dismissive through the whole process and I had to fight them all the way to get any service out of them. Avoid.